This document appears to be a presentation about cultivating teen library users. It discusses teen behaviors in libraries, how to set boundaries and correct behaviors, and tips for librarians on excellent customer service, reference, and reader's advisory skills. The presentation emphasizes building relationships with teens and giving them opportunities for meaningful participation.

1. Presented by Beth Gallaway
Beasts in the Fair Garden:
Cultivating Teens as Lifelong Library Users
NEFLIN Webinar
November 2010
Teen Library Behavior 101, or:

2. Resources:

3. Do you have ephebiphobia?

4. Disruptive Library Behaviors

5. Dangerous Library Behaviors

6. Differentiate Between the 2 Ds

7. Why Do Teens Act That Way?

8. Teen Behavior Influences

9. Frontal Lobe

10. Myelin Sheath

11. Dopamine

12. Serotonin

13. Melatonin

14. On Rules

15. Set Boundaries

16. “John, it’s too noisy over here, and some
people are trying to study. If the disruptive
behavior continues, you will be asked to leave.
Example
You can choose to lower the volume level
and stay, or you can choose to leave.

17. “Mary, your computer time is up, we have someone
waiting. If you continue to violate the time limit,
your computer privileges will be suspended.
Example
You can choose to log off now and get more time
tomorrow, or lose computer access for 2 days.

18. “Librarians do not kick teens out of the
library. Teens get themselves kicked out of
the library, because of their behavior.”
~ Nick Buron, NYPL
Reminder!

19. Correcting Behavior
* follow your instincts

20. Follow Through

21. Create Raving Fans

22. Cultivate Relationships

23. Meaningful Participation

24. Be an Excellent Librarian!

25. Excellent Customer Service

26. CS Tip: Give ‘em the Pickle!

27. Excellent Reference

28. The Reference Interview

29. RI Tip: Smile like you mean it!
Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and
adolescents’ perception of the authenticity of smiles.” Journal of Experimental Child
Psychology. Volume 102, Issue 3, March 2009, pages 360-367

30. Excellent Reader’s Advisory

31. RA Tip: Incorporate Media

32. A Room of Their Own

33. The Search Institute’s
Developmental Assets
http://www.search-institute.org/
developmental-assets/lists

34. Reminders for Librarians

35. Homework Assignment:
Moment of Truth

36. Thank You!