The document discusses strategies for libraries to cultivate lifelong teen patrons. It outlines disruptive versus dangerous behaviors and explains teen development influences. The presenter recommends positive engagement with teens, clear behavior policies, and providing dedicated teen spaces in the library. Teens will be more likely to continue using the library if they feel respected and have opportunities for meaningful participation.

1. Presented by Beth Gallaway Beasts in the Fair Garden : Cultivating Teens as Lifelong Library Users Southern Adirondack Library Systems March 2011 Library Behavior 101 OR

2. Resources: Slides: infogdss.wordpress.com Links: delicious.com/informationgoddess29/brain Contact: informationgoddess29@gmail.com

3. Do you have ephebiphobia?

4. Disruptive Library Behaviors Congregating Courting Behavior Backtalk Eating & drinking Cell phone use

5. Dangerous Library Behaviors Language Sex Vandalism Theft Violence Cyberbullying

6. Differentiate Between the 2 Ds Disruptive Normal Annoying Dangerous Abnormal Harmful to self & others Illegal

7. Why Do Teens Act That Way?

8. Teen Behavior Influences Cultural Sociological Personal Psychological Biological

9. Frontal Lobe Facilitates: Planning Decision Making

10. Myelin Sheath Facilitates: Learning new things Gut reactions  intelligent response Concrete  abstract Results in?

11. “ Mary, your computer time is up, we have someone waiting. If you continue to violate the time limit, your computer privileges will be suspended. Example You can choose to log off now and get more time tomorrow, or lose computer access for 2 days.

12. Dopamine Controls: Smooth motor skills Pleasure center Volume regulator

13. Serotonin Regulates: Temperature Mood Appetite Emotion

14. Melatonin Controls: Sleep/wake cycles Biological clock

15. On Rules Create a behavior policy Same rules for everyone Less rules = better Be positive Be flexible

16. Set Boundaries State unacceptable behavior State consequence of continuing unacceptable behavior Ask teen to make a choice

17. “ John, it’s too noisy over here, and some people are trying to study. If the disruptive behavior continues, you will be asked to leave. Example You can choose to lower the volume level and stay, or you can choose to leave.

18. “ Librarians do not kick teens out of the library. Teens get themselves kicked out of the library, because of their behavior.” ~ Nick Buron, NYPL Reminder!

19. Correcting Behavior 3 Strikes & You’re Out! Target the Group Leader Good Cop, Bad Cop Invade Personal Space* * follow your instincts

20. Follow Through Welcome back Introduce Discuss Reinforce

21. Create Raving Fans Cultivate relationships Engage teens in meaningful participation Be an excellent librarian Give them a room of their own Evaluate

22. Cultivate Relationships Talk to teens when they do something RIGHT Greet Get Out

23. Meaningful Participation

24. Be an Excellent Librarian! Customer Service Reference Reader’s Advisory

25. Excellent Customer Service Be respectful Greet by name Engage in their preferred mediums Anticipate needs Find ways to say YES Evaluate

26. CS Tip: Give ‘em the Pickle!

27. Excellent Reference Read the local newspaper Don’t ask, “Is this for homework?” Do ask, “Do you want me to show you how to get it, or just get it for you? Don’t point; take a walk Conduct a reference interview

28. The Reference Interview Be approachable Ask open ended questions Confirm Follow through

29. RI Tip: Smile like you mean it! Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles. ” Journal of Experimental Child Psychology . Volume 102, Issue 3, March 2009, pages 360-367

30. Excellent Reader’s Advisory Right book, right person, right time Discover Clarify Tune Direct

31. RA Tip: Incorporate Media INSTEAD OF: What authors do you like to read? What are the last 3 books you read? What did you like about them? ASK: What movies do you like? What TV shows do you watch? What games do you play?

32. A Room of Their Own Go beyond a shelf and a poster Convert a meeting room Designate a staff person

33. The Search Institute’s Developmental Assets

34. Reminders for Librarians Stay calm It’s not personal Teens are job security Learn to RAP

35. Moment of Truth R emember A ccept P roject

36. Thank You! Slides: infogdss.wordpress.com Links: delicious.com/informationgoddess29/brain Contact: informationgoddess29@gmail.com