1. A change management program (CMP) uses a formal process to ensure controlled and coordinated changes to systems and products. It differs from organizational change management, which focuses on people impacts. 2. The purpose of a CMP is to minimize negative IT system impacts from changes by using a standardized governance process, with no ad-hoc changes allowed. Senior management must endorse the CMP. 3. The CMP process involves developing a request for change, obtaining business approval, collaboratively developing the change with IT and users, having a change advisory board review risks before implementation, implementing as approved, reporting results, and periodically auditing the CMP.