Does your company have Help Desk Mission and Vision statements that incorporates the corporate business goals and objectives? Help Desk Mission and Vision statements should clearly and precisely be focused on what your business is all about and related to the technology support your Help Desk team provides. A well-defined Help Desk vision statement will provide a guide for clear and directional decisions to lead to long-term prosperity. The Help Desk mission statement will bring strategic focus of underlining goals and objectives of your Help Desk based on company values. Taking some time and defining your Help Desk mission and vision statements will pay long term dividends and help you move your Help Desk from good to great.