Overcoming Burnout - Webinar 2016 for coaches + mentors hosted by the IIC&M
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Burn out is on the rise in the Western World. More and more people experience exhaustion, loss of mojo at work and a reduction in their zest for life at least once in the course of their working life. As coaches we are well positioned to help a client recognise the signs, and prevent burnout, support them through the recovery and/or creating a balanced life. In this webinar, I covered: • The science behind burnout – what happens and why • How we can help our clients to recognise the signs and break out of the vicious cycle of burnout • What we, as coaches, can do to help client through the acute phase of burnout, and on the journey of recovery • Why focussing on the emotions involved can delivery bigger breakthroughs
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Overcoming Burnout - Webinar 2016 for coaches + mentors hosted by the IIC&M
- 1. Overcoming Burnout by Bettina Pickering International Institute of Coaching and Mentoring accreditation – education – information – networking IIC&M creating excellence in the coaching and mentoring professions
- 2. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter IIC&M International Institute of Coaching and Mentoring The officially recognised and preferred, international Accreditation Body for Coaches, Mentors, Training Providers, and Clients creating excellence in the coaching and mentoring professions Our webinars demonstrate our commitment to support our members through the calibre of information we provide, via webinars like these, our articles, recommended reading, community, forums, and our Think Tank articles. To find out more, please explore the website, our members area or contact Hilary Dingwall-Fordyce (hilary@IICandM.org).
- 3. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter IIC&M International Institute of Coaching and Mentoring • Accredited Member • 4 levels of accreditation • Demonstrates Coach or Mentors qualification and experience • Professional Member • 4 levels of professional membership • Accredited Members only • Demonstrates competence through Accreditation and on-going Continuing Professional Development • Associate Members • Coaching Students • Mentoring Students • Anyone interesting in Coaching or Mentoring
- 4. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Bettina Pickering Career • Production Engineer • 13 years in global management consulting • Founded Aronagh in 2010 • Leadership Consultant, Exec Coach & Entrepreneur Mentor • Change Practitioner, Recruitment consultant & Career Coach • Regular Speaker online & face to face Qualifications • Master Mentor & Master Coach (IIC&M) • MA in applied Coaching (Emotions) • Money, Marketing & Soul coach • NLP Master Practitioner & Trainer • MBA (Strategy & Finance) • Exec & Life Coaching Diploma • Qi Gong Teacher & Fitness Instructor First co-authored book: ‘Dial A Guru – Awaken your True Potential’
- 5. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Contents • The science behind burnout – what happens and why • How we can help our clients to recognise the signs and break out of the vicious cycle of burnout • What we, as coaches, can do to help client through the acute phase of burnout, and on the journey of recovery • Why focussing on the emotions involved can delivery bigger breakthroughs
- 6. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Burnout - An increasing hazard • Since 2000 burnout in GPs increased 5 x (Source: Local Medical Committees 2013) • 70 % feel disengaged at work (Source: Gallup 2014) • Increasing job turnover – up to 25% (Source: US office of labour statistics) • 1380 cases per 100,000 workers of work related stress, depression or anxiety (Source: HSE 2014/2015)
- 7. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Cost of Burnout Business Cost • Increased absenteeism • Lower productivity • Poor decision making • Higher benefits costs Source: Health & Safety Executive 10.5 million working days lost to stress / year Cost: £6.5 billion/year
- 8. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter What’s the Personal Cost Personal Cost • Career stagnation or even loss of job • Low performance • Loss of relationship • Lower self-esteem & quality of life • Various illnesses • Depression
- 9. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter What does Burnout mean to you? Question for you
- 10. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Burnout – A definition “ Exhaustion of physical strength, emotional strength or motivation usually as a result of prolonged stress or frustration.” Source: American Heritage Dictionary of the English Language
- 11. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter 6 Key Causes of Burnout • Overload • Values conflict • Perceived lack of control • Unfairness • Lack of reward • Breakdown of community
- 12. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Difference between Stress Burnout Stress • Over-engagement • Overactive emotions • Feelings of urgency • Hyperactivity • Loss of energy • Increased anxiety • Physical damage Burnout • Dis-engagement • Numbed emotions • Feelings of helplessness • Hopelessness • Loss of motivation • Increased risk of depression • Emotional damage
- 13. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter The Science behind Burnout – Stress Response 1. Flight or flight response activated 2. Stress hormones released 3. Body response • Heart rate increase • Breathing increase • Blood flow diverted • Perspiration increased • Immune system suppressed • Emotions heightened Threat perceived Threat removed 4. Body calms down; all back to normal
- 14. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter 1. Fight or Flight 2. Stress Hormones released 3. Body response 4. Body cannot calm down fully 5. New threat is perceived as bigger The Science behind Burnout 1. Fight or Flight 2. Stress Hormones released 3. Body response 4. Body cannot calm down fully 5. New threat is perceived as bigger 1. Fight or Flight 2. Stress Hormones released 3. Body response 4. Body cannot calm down fully 5. New threat is perceived as bigger
- 15. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter What are the signs of Burnout? – 12 Stages 1. Compulsion to prove oneself 2. Increased Effort 3. Subtle neglect of personal needs 4. Suppression of conflicts and personal needs 5. Re-evaluating of values 6. Increased denial of emerging problems 7. Withdrawal 8. Obvious Behavioural Changes 9. Depersonalisation 10. Inner Emptiness 11. Depression 12. Burnout Syndrome – total exhaustion / collapse
- 16. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Which percentage of your clients exhibit two or more of these signs? Poll none more than 25% more than 50% more than 75%
- 17. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Breaking out of the vicious cycle of Burnout
- 18. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Breaking out of the vicious cycle of Burnout Awareness Boundaries Actions Progress
- 19. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Awareness is the first step Source: http://www.asu-arbeitsmedizin.com/12-phase-burnout-screening-development-implementation-and-test-theoretical-analysis-of-a-burnout- screening-based-on-the-12-phase-model-of-Herbert-Freudenberger-and-Gail-Nor,QUlEPTYyMzQ1MiZNSUQ9MTEzODIx.htmlgb • Acknowledgement of reality • Signs • Feelings (or lack thereof) • Experience • Clarity on stages of burnout & stress • Understanding of • the source of the problem • consequences
- 20. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Set clear boundaries Keys to boundaries • Saying no, saying yes • When to start, when to stop • Beliefs to let go, beliefs to adopt • Asking for help
- 21. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter • Active rest • Agree small actions • Agree different experience of progress • Encourage active progress reflection Taking Action & Marking Progress
- 22. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Acute phase of Burnout This may include • Depression • Total exhaustion • Mental breakdown • Social isolation • Thoughts of suicide Team effort • medical support • therapeutic support • emotional support • mental support • social support
- 23. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Coaching in the acute phase of Burnout Coaching client to • Identify and make use of sources of help • Make very small changes so they can function • See light at the end of the tunnel
- 24. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Journey of recovery
- 25. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Burnout Recovery 1. Dealing with burnout symptoms • Immediate physical, mental & emotional recovery • Building resilience 2. Changing the client’s world • Clarity on values & desires • Creating new habits e.g. saying no, honouring own needs & boundaries • Build a new future
- 26. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Burnout creates • Emotional numbness (positive emotions) • Hopelessness • Helplessness • Low self-esteem Focus on Emotions
- 27. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Two pathways working with Emotions to recover from Burnout Start with present feelings • Acknowledge feelings • Identify needs • Take action Focus on noticing positive feelings • Seek out instances of positive feelings • Identify ways to replicate • Take action
- 28. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter It’s not any easy or simple journey • Focus on physical recovery – sleep, food & exercise • Be prepared that it takes longer than you might think • Re-thinking one’s self image, one’s model of the world and living life differently will be required • It is a great opportunity to discover and following one’s calling
- 29. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Question for you What was your key takeaway from this session?
- 30. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Any Comments, Shares or Questions?
- 31. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Thank you To get in touch with me: Web: www.bettinapickering.com E-mail: bettina@bettinapickering.com FB: www.facebook.com/bettinapickering Twitter: @Bettina-Emotion As a thank you for attending I have a gift for you: www.bettinapickering.com/resources/gifts Or connect with me on Linkedin
- 32. International Institute of Coaching and Mentoring accreditation – education – information – networking © 2016 IIC&M, presenter Thank you for joining us on this webinar. Our aim is to provide value added information as well as provide ongoing support to our members in order they might develop successful businesses and continue to grow and learn themselves. We’d love to hear from you if you wish to present and/or receive suggestions for other webinar subjects you may benefit from. In the meantime please access our online library in the IIC&M’s Members Area for our webinar recordings, webinar calendar, articles, recommended reading and other members’ resources. http://members.IICandM.org If you require anything further, please contact membership@IICandM.org IIC&M International Institute of Coaching & Mentoring