Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Uel resilience workshop january 2014 final

233 views

Published on

Approach and tips how to keep up your performance, and manage potential travel related stresses, as a business leader, entrepreneur or manager while traveling and doing business overseas.

Published in: Leadership & Management
  • Be the first to comment

  • Be the first to like this

Uel resilience workshop january 2014 final

  1. 1. 16/01/2014 Bettina Pickering Valerie Cheong Took
  2. 2. Who we are: (c) Aronagh Ltd & Valerie 2 Cheong Took 2014 Bettina Pickering Valerie Cheong Took
  3. 3. •Introduction •Selected Research •Your expectations •Travel Stress –process and types •Your challenges & solutions •Our key three tips •Close (c) Aronagh Ltd & Valerie 3 Cheong Took 2014
  4. 4. 1. World Bank Study •Survey of 498 World Bank staff •Reported Travel Stress –36% high-very high –42% moderate •Travel Stress affecting physical & emotional health –15% often or all of the time –29% sometimes •Key Stressor Triggers were reported as –Isolation & away from family (>40%) –More demanding workload on return (>30%) Source: Risk factors for psychological stress among international business travellers, J Striker, R S Luippold, L Nagy, et al., OccupEvironMed 1999 56:245-252 (c) Aronagh Ltd & Valerie 4 Cheong Took 2014 2. Managing Business Travel •Travel costs vs Traveller’s Values –Economy travel vs high educational levels/perceived business class status –Company volume contracts vs Loyalty schemes •Travel operator marketing vs Traveller Identity –Exclusivity & Prestige of higher class travel vs Traveller’s perception of themselves •Policy vs Emotionality of Travel –Perks for senior’s or bosses vs perceived devaluing of other staff members –Preferred supplier vs internet prices Source: Managing business travel: Developments and dilemmas in corporate travel management, Per Gustafson, Tourism Management 33 (2012)
  5. 5. 3. Carlson Wagonlit Study •Survey of 6000 Travellers from around the world •Biggest Stress Factors on a typical business trip were –Lost or Delayed Luggage –Poor or no Internet connection –Flying economy –Delays Source: Stress triggers for Business Travellers, Traveller Survey Analysis, Carlson Wagonlit Travel, 2012 (c) Aronagh Ltd & Valerie 5 Cheong Took 2014
  6. 6. In groups of 5: •Expectations •Countries you travel to for business •Challenges you face (c) Aronagh Ltd & Valerie 6 Cheong Took 2014
  7. 7. (c) Aronagh Ltd & Valerie 7 Cheong Took 2014 Getting there - Travel Cognitive flexibility– Actual vs Expectations Missing out –Family separation anxiety Maintaining Momentum-time and behaviour based strains Keeping it going – Virtual Working Leaving here - Preparation Managing non work disruptions Managing roles conflict : domestic vsinternational work Putting life on hold - Pausing Overseas Business Homebase Business Home Life While Leaving Being Overseas After Returning
  8. 8. (c) Aronagh Ltd & Valerie 8 Cheong Took 2014 Boundaries •Surprises •Expectations •Values & Beliefs •Culture/Ways of working •Too little me time Mental Activity •Lost time •Last minute arrangements •Perceived barriers: increased workload, foreign vslocal status Emotional Concerns •Loss of Control •Impact on Family •Loss of support •Fear of illness/danger Unconscious Habits •Routine Breakers •Lack of exercise & sleep •Lack of healthy food Stress Types
  9. 9. In groups of 5: •Discuss your personal stress challenges & solutions, that work for you •Put the key ones on post-its •Categorise them into the process (before, during and after) •Appoint a presenter Be prepared to present to the other groups (c) Aronagh Ltd & Valerie Cheong Took 2014 9
  10. 10. Typical Stressors Ways of stressreduction/prevention OverseasBusiness Dealingwith non work disruption Managing theunexpected Last minute changesto schedule Dealing with anxiety of family and friend separation. Research (diseases, clothes, food, culture, connectivity, currency) Preparation (reading material, favourite music/films, charged devices) Adjust your perspective e.g. learning journey Contingency planning (first aid kit, cash) Consider travel insurance (and overseas medical insurance for travel outside the UK) HomebaseBusiness Constraints of Travel Policy Anxiety about identity transformation – roles in domestic and international offices Dealing with cultural and ethical gaps. Focuson the positive: what you can do,strengths. Delegate as much work as you can Avoid overschedulingyour time away with home business stuff (allow for the unexpected) Contingency planning (home and office) Home Life Filling in the gaps Known commitments & events Physical, emotional and mental preparation Installskype/video time calling schedules , tape favourite show Cancel or postpone known appointments Choose transferable activities. Consider concierge service / let neighbours etcknow Work out with partner about running the house and looking after family (c) Aronagh Ltd & Valerie 10 Cheong Took 2014
  11. 11. Typical Stressors Ways of stressreduction/prevention OverseasBusiness Different beliefsand values Differentcultural norms Makingthe most of existing work infrastructure. Focus on similarities Define your comfort zone and work out your cognitive flexibility Approach to dealing with potential conflicting situations HomebaseBusiness Expectations & Targets Fixed deadlines (e.g. tax, renewals) Delegate before you leave Schedule catch up time foryour return (min 1-2 days) Patience is a virtue, manage perfectionist tendencies Home Life Lackof support Concernabout family Unhealthy food Lack of sleep, disruptionof circadian rhythm Emergencies at Home Arrangeto meet friends of friends Plan in calls home Plan in “ me time” (spa,hotel gym, photography) Plan in downtime (e.g. movie/audio book downloads upfront, meditation) Contingencyoptions (neighbours, extended friends/family, concierge service) (c) Aronagh Ltd & Valerie 11 Cheong Took 2014
  12. 12. Typical Stressors Ways of stressreduction/prevention OverseasBusiness Expectedfollow up Short window for follow up Agree follow updates while you are with your client/colleagues Allow for unexpected delays Clear your diary before you leave for follow ups (at least 0.5 days) Work out alternative options HomebaseBusiness Accumulated workload Identitytransformation Forwardplanning –schedule less new stuff for your return & prioritise Account for fuzzy boundaries between role at home office and overseas office. Home Life Reverse Culture Shock Senseof belonging to the family Actively focuson good things at home and overseas Your self identity and family identity Build support network (c) Aronagh Ltd & Valerie 12 Cheong Took 2014
  13. 13. •Build self-awareness •Preparation vsUnexpected •Create your own travel toolkit (c) Aronagh Ltd & Valerie Cheong Took 2014 13
  14. 14. To keep in contact with us, sign up to our blog or newsletter: http://wellbeingintuitionenergy.wordpress.com/ Or connect with us @ (c) Aronagh Ltd & Valerie Cheong Took 2014 14 Bettina Pickering E-mail: bettina.pickering@aronagh.com Linkedin:www.linkedin.com/in/bettinapickering Website:www.aronagh.com Valerie Cheong Took E-mail: valerie@valeriecheongtook.com Linkedin:www.linkedin.com/in/valeriecheongtook Website:www.valeriecheongtook.com
  15. 15. •Risk factors for psychological stress among international business travellers, J Striker, R S Luippold, L Nagy, et al., OccupEvironMed 1999 56:245-252 •Managing business travel: Developments and dilemmas in corporate travel management, Per Gustafson, TourismManagement 33 (2012) •Stress triggers for Business Travellers, Traveller Survey Analysis, Carlson Wagonlit Travel, 2012 (c) Aronagh Ltd & Valerie 15 Cheong Took 2014

×