SlideShare a Scribd company logo
@outwritepr
@anthony_bullick
How social media can boost a
business’ reputation – and sales
Thursday 6 October, 2016
Who we are
• 21 years providing high quality content
• Digital as standard
• Bespoke strategies
• Coaching and training
• Experts in crisis management
• A 24/7 team
Informal
and
interactive
• Best social media content to use
• Social media analysis and evaluation
• What is a social media strategy?
• Review individual platforms
45% of B2B marketers
have gained a customer
through LinkedIn
B2B marketers who use Twitter generate, on
average, twice as many leads as those who don’t.
72% of all internet
users are now active
on social media.
Why you
should be
excited
• SMART
• Link to your overall business goals
• How much can you commit?
• Who will own it?
Strategy
and
objectives
• How can social media help you?
83% of B2B marketers invest in social media to
increase brand exposure; 69% to increase web
traffic; and 65% to gain market insights.
• Attention
o Unique visits / followers
• Engagement
o Retweets / comments / favourites
• Influence
o Follower profile / audience profile
• Sentiment
o Positive / negative / neutral / change
Typical
KPIs
• Authority
o Inbound links / external coverage
• Who are your audiences?
• When do they want it?
• How do they want it?
Content
is
King
• What content interests them?
“Interesting content” is one of the top three reasons
people follow brands on social media.
Content
is
King
• Tips and advice
• Company and industry news
• Customer service
• Offers and promotions
• Humour
Posts with videos attract three times as
many inbound links as plain text posts.
Analysis
and
evaluation
• Social media’s own analytics
• Third party analytics
• Hootsuite
• Followerwonk
• Google Analytics
How have you performed against your objectives?
What type of content performed best? Worst?
LinkedIn
• 250 – 350 words
• Add value
• Include pictures and other media
Publish a post on LinkedIn to become an expert commentator
• Insert links
• Respond to comments
LinkedIn
• Your profile gets viewed
• After networking events
• Activity eg liking and commenting
Improve your profile to enhance your reputation
• ‘People also viewed’
• ‘You may know’
Twitter
• Timeline algorithm
• Character limit
• Retweet your own posts
Recent changes – take note of all changes because they affect your
Twitter activity and subsequent results
Twitter
• #s aren’t just for the top 10 trends
• Use them to take part in conversations
• Use them to summarise
#Dos #And #Don’ts #When #It #Comes #To #Using #Hashtags.
#Thissectionisveryimportantsopleasepayattention
Facebook
Visual is huge. Don’t picture your Facebook posts without an image.
Facebook
• Quality content that adds value
• Paid social media
• Audience targeting
• Content
• Analytics
Reach is decreasing. So is Facebook still worth it? And how can I
increase reach?
YouTube
• Your own communication channels
• Third party publications
• Google search results
• Via the second biggest search engine
Quality of the video is almost irrelevant – content is key. But how can you
attract people to watch it?
Hootsuite
• Use it as a monitoring tool
• Use it to schedule posts
• Use it for your analytics
Social media management tools help you be more effective and efficient
online.
• Exciting opportunities
Recap
• Objectives and strategy
• Quality content
• Evaluation
Questions?
And immediate
next steps
www.outwrite.co.uk
@outwritepr
@anthony_bullick
• Create a content calendar
• Connect with Outwrite online
• Look at your social media analytics

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Outwrite PR Social Media training

  • 1. @outwritepr @anthony_bullick How social media can boost a business’ reputation – and sales Thursday 6 October, 2016
  • 2. Who we are • 21 years providing high quality content • Digital as standard • Bespoke strategies • Coaching and training • Experts in crisis management • A 24/7 team
  • 3.
  • 4. Informal and interactive • Best social media content to use • Social media analysis and evaluation • What is a social media strategy? • Review individual platforms
  • 5. 45% of B2B marketers have gained a customer through LinkedIn B2B marketers who use Twitter generate, on average, twice as many leads as those who don’t. 72% of all internet users are now active on social media. Why you should be excited
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. • SMART • Link to your overall business goals • How much can you commit? • Who will own it? Strategy and objectives • How can social media help you? 83% of B2B marketers invest in social media to increase brand exposure; 69% to increase web traffic; and 65% to gain market insights.
  • 11. • Attention o Unique visits / followers • Engagement o Retweets / comments / favourites • Influence o Follower profile / audience profile • Sentiment o Positive / negative / neutral / change Typical KPIs • Authority o Inbound links / external coverage
  • 12. • Who are your audiences? • When do they want it? • How do they want it? Content is King • What content interests them? “Interesting content” is one of the top three reasons people follow brands on social media.
  • 13. Content is King • Tips and advice • Company and industry news • Customer service • Offers and promotions • Humour Posts with videos attract three times as many inbound links as plain text posts.
  • 14. Analysis and evaluation • Social media’s own analytics • Third party analytics • Hootsuite • Followerwonk • Google Analytics How have you performed against your objectives? What type of content performed best? Worst?
  • 15.
  • 16. LinkedIn • 250 – 350 words • Add value • Include pictures and other media Publish a post on LinkedIn to become an expert commentator • Insert links • Respond to comments
  • 17.
  • 18.
  • 19. LinkedIn • Your profile gets viewed • After networking events • Activity eg liking and commenting Improve your profile to enhance your reputation • ‘People also viewed’ • ‘You may know’
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Twitter • Timeline algorithm • Character limit • Retweet your own posts Recent changes – take note of all changes because they affect your Twitter activity and subsequent results
  • 28.
  • 29. Twitter • #s aren’t just for the top 10 trends • Use them to take part in conversations • Use them to summarise #Dos #And #Don’ts #When #It #Comes #To #Using #Hashtags. #Thissectionisveryimportantsopleasepayattention
  • 30. Facebook Visual is huge. Don’t picture your Facebook posts without an image.
  • 31.
  • 32. Facebook • Quality content that adds value • Paid social media • Audience targeting • Content • Analytics Reach is decreasing. So is Facebook still worth it? And how can I increase reach?
  • 33. YouTube • Your own communication channels • Third party publications • Google search results • Via the second biggest search engine Quality of the video is almost irrelevant – content is key. But how can you attract people to watch it?
  • 34.
  • 35.
  • 36. Hootsuite • Use it as a monitoring tool • Use it to schedule posts • Use it for your analytics Social media management tools help you be more effective and efficient online.
  • 37.
  • 38.
  • 39.
  • 40. • Exciting opportunities Recap • Objectives and strategy • Quality content • Evaluation
  • 41. Questions? And immediate next steps www.outwrite.co.uk @outwritepr @anthony_bullick • Create a content calendar • Connect with Outwrite online • Look at your social media analytics

Editor's Notes

  1. Change TBN logo to Hillyer
  2. Insert a new client logo – Fairway? Caulmert? IoD?
  3. Change picture