S&T provided IT infrastructure outsourcing services to several clients, including:
1) Implementing SAP systems and outsourcing IT infrastructure management for Slovakia Steel Mills, helping them build a fully integrated steel production plant.
2) Providing 24/7 technical support and help desk services across 46 offices in Poland for UNIQA insurance, helping reduce IT costs and improve employee efficiency.
3) Designing and implementing advanced network infrastructure for the Mercator retail group across 6 countries, ensuring reliable connectivity for real-time transactions while reducing infrastructure costs.
AXIR is an international consulting firm that provides strategy, operations, and market intelligence services to telecom, IT, and media companies. It has over 100 employees worldwide working from offices in Switzerland, Lebanon, and Algeria. AXIR serves major global clients and prides itself on its customer-centric approach and multicultural team environment, which helps ensure trust between clients and consultants. It specializes in advising telecom and technology vendors and operators on areas like network implementation, IT strategy, and regulatory issues.
Varun Sharma has over 12 years of experience as an IT professional. He has expertise in designing complex IT solutions for enterprise and government customers. Some of his responsibilities have included designing technical solutions, managing projects, handling customer relationships, and troubleshooting networks. He has worked with major companies like Bharti Airtel, Vodafone, and Wipro in technical roles involving networking, security, and solution design.
Keystone Logic presents its Services porfolio & expertise for all potential Software Development/Consulting engagment in Telecom, Supply Chains, BI, Turnkey Product development and ODC setup
A furniture company implemented a standardized Cisco IP phone system across its five Washington state offices to replace aging phone systems. This reduced annual maintenance costs by $10,000 and is expected to save thousands in long-distance fees over five years. The new system is easier to administer remotely and supports improved productivity features like unified messaging. CenturyLink provided the Cisco phones, Unified Communications Manager, and IQ Private Port MPLS service between offices.
Telesens provides software products and IT services to telecommunications companies. Their main product, the Telesens Interconnect Business Suite, is a set of applications for interconnect settlement, content partnership management, and traffic trade management. It helps telecom operators launch new services quickly, increase efficiency, and optimize business processes to reduce costs and support business goals. Telesens has over 10 years of experience working with telecom companies worldwide.
1) RSA Security implemented Infor PM to automate its outdated budgeting process and gain better visibility into financial and operational data.
2) Infor PM provided centralized data access and the ability to perform budgeting, forecasting, financial modeling and strategic planning.
3) RSA now uses integrated product line P&L reporting in Infor PM to analyze product profitability, compare metrics to competitors and determine the effectiveness of its strategic plan.
The document discusses Shared Services Canada (SSC), which was created in 2011 to consolidate and standardize IT infrastructure across the Canadian government. SSC took over responsibility for email, data centers, networks, and telecommunications for 43 government institutions, with the goals of reducing costs, improving security, and maximizing efficiencies. The document outlines the complex and costly state of previous fragmented IT systems, and describes SSC's plans to transform infrastructure delivery through consolidation of services, procurement of new shared systems, and migration of departments over multiple years.
Mohamed Riadh Belaid has over 12 years of experience in telecom engineering, business management, IT, marketing and hospitality. He is currently working as a Marketing & Regional Reservation Administrator for Marriott Vacations Worldwide in Dubai. Previously he worked for Nokia Solutions and Networks as a Network Planning and Optimization CS Core Engineer and CS Core Planner Consultant, supporting telecom operators in various countries. He is seeking a new challenging role where he can utilize his diverse skills and experience.
AXIR is an international consulting firm that provides strategy, operations, and market intelligence services to telecom, IT, and media companies. It has over 100 employees worldwide working from offices in Switzerland, Lebanon, and Algeria. AXIR serves major global clients and prides itself on its customer-centric approach and multicultural team environment, which helps ensure trust between clients and consultants. It specializes in advising telecom and technology vendors and operators on areas like network implementation, IT strategy, and regulatory issues.
Varun Sharma has over 12 years of experience as an IT professional. He has expertise in designing complex IT solutions for enterprise and government customers. Some of his responsibilities have included designing technical solutions, managing projects, handling customer relationships, and troubleshooting networks. He has worked with major companies like Bharti Airtel, Vodafone, and Wipro in technical roles involving networking, security, and solution design.
Keystone Logic presents its Services porfolio & expertise for all potential Software Development/Consulting engagment in Telecom, Supply Chains, BI, Turnkey Product development and ODC setup
A furniture company implemented a standardized Cisco IP phone system across its five Washington state offices to replace aging phone systems. This reduced annual maintenance costs by $10,000 and is expected to save thousands in long-distance fees over five years. The new system is easier to administer remotely and supports improved productivity features like unified messaging. CenturyLink provided the Cisco phones, Unified Communications Manager, and IQ Private Port MPLS service between offices.
Telesens provides software products and IT services to telecommunications companies. Their main product, the Telesens Interconnect Business Suite, is a set of applications for interconnect settlement, content partnership management, and traffic trade management. It helps telecom operators launch new services quickly, increase efficiency, and optimize business processes to reduce costs and support business goals. Telesens has over 10 years of experience working with telecom companies worldwide.
1) RSA Security implemented Infor PM to automate its outdated budgeting process and gain better visibility into financial and operational data.
2) Infor PM provided centralized data access and the ability to perform budgeting, forecasting, financial modeling and strategic planning.
3) RSA now uses integrated product line P&L reporting in Infor PM to analyze product profitability, compare metrics to competitors and determine the effectiveness of its strategic plan.
The document discusses Shared Services Canada (SSC), which was created in 2011 to consolidate and standardize IT infrastructure across the Canadian government. SSC took over responsibility for email, data centers, networks, and telecommunications for 43 government institutions, with the goals of reducing costs, improving security, and maximizing efficiencies. The document outlines the complex and costly state of previous fragmented IT systems, and describes SSC's plans to transform infrastructure delivery through consolidation of services, procurement of new shared systems, and migration of departments over multiple years.
Mohamed Riadh Belaid has over 12 years of experience in telecom engineering, business management, IT, marketing and hospitality. He is currently working as a Marketing & Regional Reservation Administrator for Marriott Vacations Worldwide in Dubai. Previously he worked for Nokia Solutions and Networks as a Network Planning and Optimization CS Core Engineer and CS Core Planner Consultant, supporting telecom operators in various countries. He is seeking a new challenging role where he can utilize his diverse skills and experience.
Continuity Sa Client Chronicle Q3 2012ContinuitySA
The document provides information about ContinuitySA, a business continuity provider in Africa. Some key points:
1) ContinuitySA has partnered with Britehouse to offer a certified SAP disaster recovery solution, allowing customers to reduce risk and outsource critical SAP systems administration services.
2) ContinuitySA will provide infrastructure, connectivity and workplace recovery, while Britehouse will provide services to enhance performance and operational management of SAP systems.
3) The article discusses differences between the new ISO 22301 standard and the previous BS 25999 standard for business continuity management systems, noting ISO 22301 requires more documentation and evidence of processes.
Telesens is an international software development company headquartered in London with offices in Ukraine. The company has over 12 years of experience delivering IT projects for telecommunications and other industries. It offers its own telecom billing and revenue management products as well as custom software solutions. Telesens has a development center in Kharkiv, Ukraine with over 100 engineers and partners with several universities in the region on research and education initiatives through its Silicon Valley program.
Leela Munagala has over 15 years of experience with SAP SD and MM modules, including implementations, rollouts, application support, and ABAP development. She has expertise in e-commerce, CRM, warehouse management, logistics execution, and configuration of pricing, variants, BOMs, and revenue accounting. She has worked on projects for clients in various industries like medical, electronics, oil and gas, and more.
T8 International provides technology solutions and services for financial institutions. Their offerings include retail banking delivery channel solutions, back office banking solutions, and value added technology services. Their goal is to offer innovative yet reliable solutions that improve efficiency and transform the customer experience. They work with marquee clients across India and have an experienced management team with deep banking industry expertise.
The document analyzes the supply and demand of ICT manpower in Malaysia. Key findings include:
1) Software development and networking/security are projected to be the top skills in demand but face potential shortages.
2) MSC companies are more reliant on ICT employees and projected stronger ICT hiring growth than non-MSC firms.
3) Multiple scenarios show shortfalls between ICT graduate supply and projected demand over the forecast period, ranging from 3,000-9,000 unfilled jobs depending on assumptions.
4) Gaps exist in the employability of graduates due to limited industry involvement in curriculum design at some institutions.
Actionable Architecture EA Summit (Singapore)Mark Mamone
Mark Mamone is the CTO of BT Global Services speaking about how BT uses Enterprise Architecture (EA) to provide an actionable architecture for major UK government programs. EA provides objectives like placing architecture at the center of business, using existing frameworks customized for BT, and providing decision support and communication. It allows BT to better develop business, deliver projects, support services, and communicate architecture.
This document discusses strategies for building a customer-centric platform for Vietnamese banks. It covers global banking trends, challenges around growing business, reducing costs, and meeting regulations. It then discusses three key strategies: expanding delivery channels beyond branches and ATMs, innovating products through blended offerings, and integrating customer relationship management with core banking. Mobile banking is highlighted as an emerging dominant channel in Vietnam. A modern, open platform core banking solution is presented as a way to increase agility over legacy systems.
Qwest owns and operates one of the largest fiber networks in the US, capable of high bandwidth transmission. In 2008, a research firm positioned Qwest as a leader in its analysis of US network service providers. Qwest also continued to be awarded numerous contracts under the Networx federal program totaling over $700 million. Qwest focuses on strategic solutions and products for businesses and saw growth in data/internet revenues in 2008 while generating over $1.4 billion in adjusted free cash flow for the year.
PwC discusses how leading enterprises are responding to challenges from trends like social, mobile, analytics and cloud (SMAC) technologies. They are shifting to see information/digital content as the main driver of value, adopting digital operating models, and adjusting architectures to be more open through RESTful APIs. This allows them to better integrate with digital ecosystems. Case studies of companies like FedEx, Streetline and AT&T show how they are tapping new value sources by making more of their data accessible through APIs and digital platforms. PwC advocates that companies develop API strategies, productize their APIs, and create developer programs to optimize value from their digital assets and ecosystems.
BP ran a CRM pilot project using smartFOCUS software to gain customer insights from their data and run a targeted campaign. SmartFOCUS built a data mart combining BP's POS, loyalty, and product data. They developed customer segments and metrics to understand behavior. A multi-channel campaign tested rewards and incentives. Post-analysis showed successes in objectives like contribution per customer. BP benefited from answers to marketing questions and insight into high-value customers.
Protocol Informatics Pvt Ltd. is a company that provides professional data, voice, CCTV, and structured cabling services. They have experienced consultants, project managers, and technicians with over 15 years experience delivering numerous projects on time and within budget. Their goal is to provide cost-effective, high-quality cabling solutions to meet their clients' connectivity needs. They offer a range of services including cabling design, installation, testing, and annual maintenance contracts.
Advocate Consulting provides strategic consulting services to help organizations optimize their enterprise communications networks. Their experts assess clients' current telecom environments, benchmark costs against industry leaders, and develop roadmaps to deliver high quality communication services at reduced costs. For one client, a large bank, Advocate analyzed the network, delivered 18% price reductions and doubled bandwidth capacity, helping the bank support a core banking system conversion while future-proofing its network.
Executive Summary
CUSTOMER
AT&T
INDUSTRY
Service Provider
Challen ges
• Inability to scale quickly during ramp-up
• Subject-matter expertise concentrated in a few individuals
• Salesforce weak in vertical industry expertise
SOLUTIONS
• Value-case process
• Sales-decision toolset
• Training
Resu lts
• Pipeline qualification up by 50 percent
• Doubled sales output within first three months
• On track to double sales productivity
Brocent China is a leading IT outsourcing services provider in China. It delivers managed IT services to manufacturers, end customers, and global IT service partners. Brocent China has over 100 staff members and delivers services to over 600,000 clients across 160 countries. It aims to be the leader in providing IT outsourcing services specialized for small and medium enterprises in China.
This document discusses the importance of ICT (information and communications technology) governance for businesses. It outlines key ICT governance decisions around principles, architecture, infrastructure, investments, and applications. It provides a case study of ICT governance at the NSW Business Chamber, including their goals of compliance, architecture integrity, infrastructure consistency, and application deployment. The benefits of ICT governance include enabling the business, ensuring information integrity, promoting common customer views, and managing ICT as an investment.
Wireless DATA Middle East provides information and communication technology solutions and services to businesses. It offers a wide range of products including networking, internet security, telecommunications hardware, wireless solutions, and building access control. It aims to enhance customer productivity and help clients achieve maximum returns from their IT investments through innovative solutions and superior service.
Sistec is a Romanian IT solutions provider founded in 1994 with 180 specialists. It has four business units: Software Solutions, Networking, Service, and IT Support. Sistec targets mostly B2B customers in various industries like retail, banking, manufacturing and provides a range of IT products and services including ERP software, networking equipment, technical support and managed hosting. Some of Sistec's top customers include Banca Transilvania, C.N. Imprimeria Nationala S.A., Electrogrup and Diverta.
S&T is the leading provider of comprehensive consulting, outsourcing, systems integration and IT services in Central and Eastern Europe as well as in the German speaking region.
S&T corporate headquarters is located in Vienna. The company has been listed on the Vienna Stock Exchange since 2003.
S&T has subsidiaries in 20 countries,
Albania, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, China, Hungary, Japan, Macedonia, Moldova, Montenegro, Poland, Romania, Russia, Switzerland, Serbia, Slovakia, Slovenia, Ukraine.
S&T works closely with selected strategic partners.
Some of S&T's current strategic partners are international brands like HP, EMC, SAP, IBM, Microsoft, Oracle and Cisco.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Intervju Robert Trnovec, Zunanje izvajanje storitev IT je dolgoročno partnerstvoS&T GROUP
Strategija outsourcinga v S&T-ju izhaja iz tržnih potreb. IT se spreminja – od tega, da mora vsakdo imeti svoj lasten IT, k temu, da obstajajo vedno bolj generične rešitve, ki so vse bolj dobavljive kot storitve. Velika podjetja IT že ponujajo takšne storitve v oblaku, podjetja pa tudi sama vedno bolj ugotavljajo, da je relativno drago, zahtevno in neučinkovito, če sami zase vodijo svoj lasten IT. Cikel spreminjanja tehnologije je vse hitrejši, po drugi strani pa so tudi poslovne potrebe v današnjem času precej večje kot včasih, ko smo imeli tehnologijo IT predvsem za beleženje transakcij.
Getting things done, Teja Breznik Alfirev HR arena, Zagreb, 18-19.september 2012S&T GROUP
1. Good strategy requires effective execution to succeed. A strategy without execution is not a true strategy.
2. For a business strategy to be executed, it must be integrated with an aligned HR strategy. If it is not, there will be gaps in who is responsible for execution.
3. HR needs transparency into business goals and metrics, a personal approach to employees, and analytical capabilities. Modern IT systems are essential to enabling this.
4. Ultimately, business strategy execution is the responsibility of company leaders, no matter how good the strategy or IT support. HR and technology can help but leaders must drive results.
Continuity Sa Client Chronicle Q3 2012ContinuitySA
The document provides information about ContinuitySA, a business continuity provider in Africa. Some key points:
1) ContinuitySA has partnered with Britehouse to offer a certified SAP disaster recovery solution, allowing customers to reduce risk and outsource critical SAP systems administration services.
2) ContinuitySA will provide infrastructure, connectivity and workplace recovery, while Britehouse will provide services to enhance performance and operational management of SAP systems.
3) The article discusses differences between the new ISO 22301 standard and the previous BS 25999 standard for business continuity management systems, noting ISO 22301 requires more documentation and evidence of processes.
Telesens is an international software development company headquartered in London with offices in Ukraine. The company has over 12 years of experience delivering IT projects for telecommunications and other industries. It offers its own telecom billing and revenue management products as well as custom software solutions. Telesens has a development center in Kharkiv, Ukraine with over 100 engineers and partners with several universities in the region on research and education initiatives through its Silicon Valley program.
Leela Munagala has over 15 years of experience with SAP SD and MM modules, including implementations, rollouts, application support, and ABAP development. She has expertise in e-commerce, CRM, warehouse management, logistics execution, and configuration of pricing, variants, BOMs, and revenue accounting. She has worked on projects for clients in various industries like medical, electronics, oil and gas, and more.
T8 International provides technology solutions and services for financial institutions. Their offerings include retail banking delivery channel solutions, back office banking solutions, and value added technology services. Their goal is to offer innovative yet reliable solutions that improve efficiency and transform the customer experience. They work with marquee clients across India and have an experienced management team with deep banking industry expertise.
The document analyzes the supply and demand of ICT manpower in Malaysia. Key findings include:
1) Software development and networking/security are projected to be the top skills in demand but face potential shortages.
2) MSC companies are more reliant on ICT employees and projected stronger ICT hiring growth than non-MSC firms.
3) Multiple scenarios show shortfalls between ICT graduate supply and projected demand over the forecast period, ranging from 3,000-9,000 unfilled jobs depending on assumptions.
4) Gaps exist in the employability of graduates due to limited industry involvement in curriculum design at some institutions.
Actionable Architecture EA Summit (Singapore)Mark Mamone
Mark Mamone is the CTO of BT Global Services speaking about how BT uses Enterprise Architecture (EA) to provide an actionable architecture for major UK government programs. EA provides objectives like placing architecture at the center of business, using existing frameworks customized for BT, and providing decision support and communication. It allows BT to better develop business, deliver projects, support services, and communicate architecture.
This document discusses strategies for building a customer-centric platform for Vietnamese banks. It covers global banking trends, challenges around growing business, reducing costs, and meeting regulations. It then discusses three key strategies: expanding delivery channels beyond branches and ATMs, innovating products through blended offerings, and integrating customer relationship management with core banking. Mobile banking is highlighted as an emerging dominant channel in Vietnam. A modern, open platform core banking solution is presented as a way to increase agility over legacy systems.
Qwest owns and operates one of the largest fiber networks in the US, capable of high bandwidth transmission. In 2008, a research firm positioned Qwest as a leader in its analysis of US network service providers. Qwest also continued to be awarded numerous contracts under the Networx federal program totaling over $700 million. Qwest focuses on strategic solutions and products for businesses and saw growth in data/internet revenues in 2008 while generating over $1.4 billion in adjusted free cash flow for the year.
PwC discusses how leading enterprises are responding to challenges from trends like social, mobile, analytics and cloud (SMAC) technologies. They are shifting to see information/digital content as the main driver of value, adopting digital operating models, and adjusting architectures to be more open through RESTful APIs. This allows them to better integrate with digital ecosystems. Case studies of companies like FedEx, Streetline and AT&T show how they are tapping new value sources by making more of their data accessible through APIs and digital platforms. PwC advocates that companies develop API strategies, productize their APIs, and create developer programs to optimize value from their digital assets and ecosystems.
BP ran a CRM pilot project using smartFOCUS software to gain customer insights from their data and run a targeted campaign. SmartFOCUS built a data mart combining BP's POS, loyalty, and product data. They developed customer segments and metrics to understand behavior. A multi-channel campaign tested rewards and incentives. Post-analysis showed successes in objectives like contribution per customer. BP benefited from answers to marketing questions and insight into high-value customers.
Protocol Informatics Pvt Ltd. is a company that provides professional data, voice, CCTV, and structured cabling services. They have experienced consultants, project managers, and technicians with over 15 years experience delivering numerous projects on time and within budget. Their goal is to provide cost-effective, high-quality cabling solutions to meet their clients' connectivity needs. They offer a range of services including cabling design, installation, testing, and annual maintenance contracts.
Advocate Consulting provides strategic consulting services to help organizations optimize their enterprise communications networks. Their experts assess clients' current telecom environments, benchmark costs against industry leaders, and develop roadmaps to deliver high quality communication services at reduced costs. For one client, a large bank, Advocate analyzed the network, delivered 18% price reductions and doubled bandwidth capacity, helping the bank support a core banking system conversion while future-proofing its network.
Executive Summary
CUSTOMER
AT&T
INDUSTRY
Service Provider
Challen ges
• Inability to scale quickly during ramp-up
• Subject-matter expertise concentrated in a few individuals
• Salesforce weak in vertical industry expertise
SOLUTIONS
• Value-case process
• Sales-decision toolset
• Training
Resu lts
• Pipeline qualification up by 50 percent
• Doubled sales output within first three months
• On track to double sales productivity
Brocent China is a leading IT outsourcing services provider in China. It delivers managed IT services to manufacturers, end customers, and global IT service partners. Brocent China has over 100 staff members and delivers services to over 600,000 clients across 160 countries. It aims to be the leader in providing IT outsourcing services specialized for small and medium enterprises in China.
This document discusses the importance of ICT (information and communications technology) governance for businesses. It outlines key ICT governance decisions around principles, architecture, infrastructure, investments, and applications. It provides a case study of ICT governance at the NSW Business Chamber, including their goals of compliance, architecture integrity, infrastructure consistency, and application deployment. The benefits of ICT governance include enabling the business, ensuring information integrity, promoting common customer views, and managing ICT as an investment.
Wireless DATA Middle East provides information and communication technology solutions and services to businesses. It offers a wide range of products including networking, internet security, telecommunications hardware, wireless solutions, and building access control. It aims to enhance customer productivity and help clients achieve maximum returns from their IT investments through innovative solutions and superior service.
Sistec is a Romanian IT solutions provider founded in 1994 with 180 specialists. It has four business units: Software Solutions, Networking, Service, and IT Support. Sistec targets mostly B2B customers in various industries like retail, banking, manufacturing and provides a range of IT products and services including ERP software, networking equipment, technical support and managed hosting. Some of Sistec's top customers include Banca Transilvania, C.N. Imprimeria Nationala S.A., Electrogrup and Diverta.
S&T is the leading provider of comprehensive consulting, outsourcing, systems integration and IT services in Central and Eastern Europe as well as in the German speaking region.
S&T corporate headquarters is located in Vienna. The company has been listed on the Vienna Stock Exchange since 2003.
S&T has subsidiaries in 20 countries,
Albania, Austria, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, China, Hungary, Japan, Macedonia, Moldova, Montenegro, Poland, Romania, Russia, Switzerland, Serbia, Slovakia, Slovenia, Ukraine.
S&T works closely with selected strategic partners.
Some of S&T's current strategic partners are international brands like HP, EMC, SAP, IBM, Microsoft, Oracle and Cisco.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Intervju Robert Trnovec, Zunanje izvajanje storitev IT je dolgoročno partnerstvoS&T GROUP
Strategija outsourcinga v S&T-ju izhaja iz tržnih potreb. IT se spreminja – od tega, da mora vsakdo imeti svoj lasten IT, k temu, da obstajajo vedno bolj generične rešitve, ki so vse bolj dobavljive kot storitve. Velika podjetja IT že ponujajo takšne storitve v oblaku, podjetja pa tudi sama vedno bolj ugotavljajo, da je relativno drago, zahtevno in neučinkovito, če sami zase vodijo svoj lasten IT. Cikel spreminjanja tehnologije je vse hitrejši, po drugi strani pa so tudi poslovne potrebe v današnjem času precej večje kot včasih, ko smo imeli tehnologijo IT predvsem za beleženje transakcij.
Getting things done, Teja Breznik Alfirev HR arena, Zagreb, 18-19.september 2012S&T GROUP
1. Good strategy requires effective execution to succeed. A strategy without execution is not a true strategy.
2. For a business strategy to be executed, it must be integrated with an aligned HR strategy. If it is not, there will be gaps in who is responsible for execution.
3. HR needs transparency into business goals and metrics, a personal approach to employees, and analytical capabilities. Modern IT systems are essential to enabling this.
4. Ultimately, business strategy execution is the responsibility of company leaders, no matter how good the strategy or IT support. HR and technology can help but leaders must drive results.
Upravljanje talentima, Vedrana Simić, SAP Human Capital Management Info day, ...S&T GROUP
SAP Human Capital Management Info day, 24. marec 2011, Zagreb
SAP Human Capital Management Info day je omogočil vpogled v prvovrstne storitve in rešitve, s katerimi se zagotavlja dolgoročno učinkovito upravljanje in razvoj ključnih virov v podjetju – zaposlenih. Rešitev SAP HCM omogoča avtomatizirano administracijo poslovnih procesov, povezanih s človeškimi viri, standardizirane procese in delovne operacije s podporo regulativi v kar 48 državah.
Na SAP Human Capital Management Info day so SAP strokovnjaki ob podpori partnerjev iz družb KING-ICT, Siemens in S&T predstavili ključne prednosti vodilne svetovne rešitve SAP HCM:
· Popolno upravljanje s celotno dokumentacijo zaposlenih.
· Neposreden dostop do digitalnih podatkov vseh zaposlenih.
· Hitrejše in učinkovitejše delo služb za ravnanje s človeškimi viri.
Več informacij o dogodku lahko najdete na www.sap.hr.
Cleaning Code - Tools and Techniques for Large Legacy ProjectsMike Long
This document discusses techniques for cleaning and restoring large legacy software projects. It begins by defining what constitutes a large legacy project and restoration project. It then discusses how codebases can become messy over time due to factors like explosive growth and lack of quality processes. The document outlines some of the tools and techniques that can be used for identifying and removing waste from large legacy code, including tools for visualizing code quality, detecting duplicate code, and identifying unused code. It stresses that legacy restoration requires managing culture change. The document concludes that prevention is better than cure, legacy software is still valuable, and there is always a business case for restoration if it can be properly quantified and proven.
Metrics like complexity and lines of code are easy to measure but can be gamed, and don't capture important quality aspects like naming conventions. While managers want measurable objectives and results, such metrics don't provide useful insights and may incentivize the wrong behaviors. Developers complain that measurable things are not necessarily the things that should be used to manage software quality.
This document discusses unit testing legacy C code. It recommends using link seams and the preprocessor to isolate units, and introduces the Fake Function Framework (FFF) as a better way to fake functions. FFF allows specifying return values and sequences, capturing argument history, and tracking function call counts and sequences to enable testing legacy C code in isolation.
C++ for Marine Streamer Positioning and Navigation - ACCU 2011Mike Long
This document discusses C++ development for marine streamer positioning and navigation. It covers Western Geco's seismic acquisition technologies and services. It then discusses the technical challenges of high data volume and power constraints for physically long streamers. The document proposes using C++ on resource-constrained embedded systems by building a custom GCC toolchain and employing techniques like disabling exceptions and RTTI, limiting standard library usage, and using a custom heap allocator. It emphasizes the benefits of vendor independence and full source code control.
The document outlines the rules of "Object Calisthenics", which are programming techniques to improve code quality. The rules include: limiting indentation levels, avoiding else keywords, wrapping primitives, using first class collections, limiting dots per line, avoiding abbreviations, keeping entities small with size limits, restricting instance variables, and avoiding getters/setters. The coding sessions involve pair programming, test-driven development, and retrospectives.
This document provides a list of 100 irregular verbs in English. It shows the infinitive form, past simple form, and past participle form of each verb. The verbs are grouped together based on their spelling and sound changes between forms. This allows learners of English to easily look up the full conjugation of irregular verbs.
Outsourcing – case study of Connectis company, Manfred Meier, S&TS&T GROUP
21. April 2010, Slovenia
S&T BUSINESS FORUM »OUTSOURCING – A KEY TO A BETTER COMPETITIVENESS«
Video
http://vimeo.com/22067127
Photo gallery
http://photos.ecetera.si/photos/swfpopup.mg?AlbumID=16312464&AlbumKey=fJ4bU
Continuous delivery of embedded systems embedded meetupMike Long
Continuous Delivery is all the rage, but many of the practices are not applied in the embedded world because the literature seems to focus on the web development community. That is a great shame, because there is a great deal we can apply on our embedded software development projects. This talk will show you how to apply some of the key techniques, such as embedded versioning and software traceability, embedded continuous delivery pipelines, acceptance testing with hardware, automatic deployment to hardware, continuous deployment. Beyond that, the talk will show some real-life examples of companies who are at the leading edge of this adoption.
Talk given at the Oslo Embedded Software meetup group.
This short document lists different possessive pronouns including my, your, our, her, his, their, and its followed by the word "bag". It demonstrates the different ways to show possession in English using possessive pronouns before the noun "bag".
Civil engineers build structures to last. Aerospace engineers build airplanes for the long haul. Automotive engineers build cars to last. How about software engineers?
Not all of software needs to be engineered for long-life, but in some systems the predicted market span dictates we plan for the future. How can we do this, given the uncertainties in the technology industry?
What can we learn from the past?
How can we take informed bets on technologies and plan for change?
This session will cover some of the important technical considerations to make when thinking about the long term.
The document lists extreme adjectives to describe states or attributes in an exaggerated manner, including exhausted, tiny, furious, fantastic, astounding, boiling, filthy, spotless, freezing, gigantic, starving, and hideous. These adjectives are grouped by antonyms and themes such as size, cleanliness, emotions, age, and physical states.
Describing people & Drawings NB2 2014/2015LauGalindo
The document instructs two students to look at a picture of two people, observe their appearance and clothing, and remember the details. It then tells them to describe the people to their partner without revealing who they are, and have their partner draw the people and guess their identities.
CSC is a global leader in providing technology-enabled business solutions and services. It has three lines of business: Business Solutions & Services which provides industry-specific technology solutions; Managed Services which provides secure IT management services; and North American Public Sector which provides services to government agencies. CSC has over 90,000 employees worldwide and provides services in 61 countries.
Deutsche Bahn: Reducing application time-to-market while improving overall qu...CAST
Deutsche Bahn is one of the world’s largest mobility and logistics service providers. Rapidly changing market conditions require flexible, frequent and short-term adaptations to their existing systems. To achieve quick time-to-market, they implemented CAST to improve the overall quality of their applications and facilitate system flexibility and faster delivery.
Darren DeMarino has over 20 years of experience in IT consulting, specializing in strategic planning, infrastructure design, and data management. He has helped clients across various industries build technological strategies that align with their business goals. Some of his areas of expertise include networking, virtualization, disaster recovery planning, and healthcare IT. He aims to reduce clients' costs through solutions like storage consolidation and optimized application architectures.
This document summarizes an e-book from a blog that provides strategic insights for telecommunications companies. It discusses the utility of software-defined networking (SDN) for telcos, how telcos can organize to offer new services and pursue growth, and the growth of SDN and network function virtualization in the telecommunications industry. The document outlines the business case and technical capabilities of SDN, as well as case studies of companies adopting SDN and market projections for SDN adoption and revenue. It also discusses how telcos can transform their business models and organizations, like IBM did, to focus more on new services.
TelecityGroup is a leading provider of highly connected data centers in Europe. They offer resilient and secure environments for customers to house critical IT infrastructure along with value-added services. TelecityGroup aims to allow customers to focus on their business by guaranteeing quality of service and freeing them from infrastructure management through expert staff and service level agreements.
Voice Tel Tech is an international consulting firm established in 1992 that provides strategy and management consulting services to clients in both the public and private sectors. It specializes in telecommunications and has expertise in areas like licensing, business strategy, technology, regulatory issues, and human resources. The company has offices in major Pakistani cities and has worked on various projects globally for telecom operators and regulators.
Voice Tel Tech is an international consulting firm established in 1992 that provides strategy and management consulting services to clients in both the public and private sectors. It specializes in telecommunications and has expertise in areas like licensing, business strategy, technology, regulatory issues, and human resources. The company has offices in major Pakistani cities and has worked on various projects globally for telecom operators and regulators.
IT Become One is an international ICT supplier based in the Netherlands that provides hardware, software, and consulting services. Their ambition is to become one of the top 20 ICT companies in the EMEA region by 2020. They have a flat organizational structure and strive to improve and simplify IT for their customers. Their main industries served include business, government, healthcare, education, and banking.
The document announces details of Informa's 'Next Generation Core Networks' event taking place March 30-31, 2011 in London. The event will provide a unique focus on opportunities in migrating to the SAE/EPC architecture. With migration already starting, the event is timely to help operators stay ahead of the market and promote successful EPC planning and outcomes. The conference agenda addresses key technical and commercial challenges for operators upgrading to the Evolved Packet Core. Top industry experts will speak on issues surrounding SAE deployment and management.
Get to know Cegeka and it's portfolio and core values. Make an appointment today and I'll happy to explain you what we can do for your company....for you! Yin E: yin.oei@Cegeka.be M: 0472/195019
The business alchemy of the IoT. The M2M/IoT community
is now carrying out a transformation, turning silicon, copper, rare earth elements and the airy ether of the radio spectrum into new products, services, business models and profits.
The document discusses Martello Technologies, a company that provides network optimization and performance management solutions. It acquired Elfiq Networks in 2018 to strengthen its ability to offer an innovative solution for unified communications network and application performance management. The combination of Martello's network performance software and Elfiq's SD-WAN technology allows for end-to-end network visibility and troubleshooting of real-time service issues through optimized bandwidth allocation. This provides an unprecedented quality of experience for customers.
Atos is a major European player in managed IT services, having executed the largest IT services merger in the last 5 years. It is recognized as a leader in several IT outsourcing fields and has a tier one global customer base. Atos emphasizes that 2014-2018 is a vital period for digital transformation and that those who do not embrace this change will struggle by 2020. The presentation outlines Atos' services and capabilities in supporting clients' digital transformations, including cloud services, security, business process redesign, and network virtualization use cases.
Devoteam Italia was founded in November 2006 as a startup focused on providing IT service management services. It aims to combine process vision, technological knowledge, and solution delivery to help clients improve their business by making technology infrastructure more efficient. Devoteam provides services like ITIL consulting, application development and management, and outsourcing using tools from partners like BMC Software. It works with clients across industries to implement IT service management best practices.
Covalensedigital exhibits at DTW 2024 In Copenhagen, Denmarktisnatom
DISCOVER CSMART SYNAPSE AT BOOTH #248 DURING DTW 2024—A LEADING SAAS BSS PLATFORM TRANSFORMING TELCO DIGITAL CUSTOMER JOURNEYS AND BUSINESS OPERATIONS.
This platform leverages cutting-edge technology to launch innovative offerings and business models, securing your market relevance and profitability.
OMV Petrom is the largest oil and gas group in southeast Europe and needed to consolidate, centralize, and standardize its IT infrastructure to better support business operations across its many locations. It implemented a Cisco Borderless Network using Cisco switches, routers, wireless controllers and access points, as well as Cisco Identity Services Engine and Cisco Prime for unified network access and management. This solution improved network visibility, simplified management, reduced risks, and led to a 95% efficiency gain in inventory management.
Strategic IT Transformation Programme Delivers Next-Generation Agile IT Infra...Cognizant
Standard Life worked with Cognizant to transform its aging IT infrastructure through deploying a private cloud with infrastructure as a service. Cognizant led the complex project which migrated all of Standard Life's applications and 3000 workloads to the new infrastructure across two data centers within 3.5 months. The new infrastructure platform improved Standard Life's agility, reduced costs through predictable pricing, and increased operational resilience with 99.982% availability.
PrioCom is a leading Ukrainian system integrator that provides professional solutions for telecommunication operators and large enterprises. It designs and constructs infrastructures for telecom networks and software solutions for OSS/BSS systems. PrioCom has earned a reputation as a reliable partner through its team of professionals and innovative project management. It ensures efficient transitions to new technologies for telecom operators and enterprises. PrioCom has extensive experience building networks for major Ukrainian operators and continues to modernize networks and develop new solutions.
Special Engineering Services LLC (SES) is an IT solutions provider based in Muscat, Oman established in 2017. SES has a team of software professionals and engineers who are committed to developing innovative and cost-effective technologies. SES provides a range of IT services including infrastructure, cloud computing, data centers, enterprise networking, and wireless networks. The company aims to deliver high quality engineering services and strengthen partnerships locally and globally.
The new role of CIO, Borut Kolmanič, S&T SlovenijaS&T GROUP
The document discusses the changing role of the CIO. It notes that business demands are increasing while IT budgets are flat, and that CIOs must focus on both running IT operations and enabling business change. To succeed, CIOs need business knowledge, executive support, communication skills, and the ability to select projects that balance quick wins with long-term impacts. The document recommends CIOs optimize costs through services like cloud computing and outsourcing, create IT strategies aligned with business goals, and develop expertise in change management to help business processes change before implementing new technologies.
SAP EHS – Skladnost poslovnih procesov z zahtevami okoljaS&T GROUP
V predavanju z naslovom »SAP EHS – Skladnost poslovnih procesov z zahtevami okolja« je Miha Klaj, svetovalec iz podjetja S&T Slovenija, predstavil EHS Management rešitve s poudarkom na management okolju, njihove lastnosti in funkcionalnosti ter primer uvedbe EHS rešitev v koncern Givaudan.
Rock'n'roll poslovne in kadrovske strategije - izzivi implementacijeS&T GROUP
Slovenska kadrovska konferenca
16. in 17. junij 2011, Portorož
Rock‘n‘Roll poslovne in kadrovske strategije – izzivi implementacije, Teja Breznik Alfirev, direktorica za korporativno komuniciranje in razvoj kadrov v podjetju S&T Slovenija
Izvedba napada s pomocjo socialnih omrezijS&T GROUP
Matej Saksida, mag. var., je na NT konferenci 2011 v predavanju »Izvedba napada s pomočjo socialnih omrežij« prikazal praktični primer uporabe socialnih omrežij za pridobitev zaupnih podatkov, ki so potrebni za izvedbo vdora v informacijski sistem ter predstavil načine, kako se lahko tem napadom učinkovito zoperstavimo tudi s pomočjo uporabe portala SharePoint.
Predavanje si lahko ogledate tukaj
http://vimeo.com/24820726
Dnevi slovenske informatike, 18 - 20. april 2011, Portorož
Živimo v informacijski dobi. Zaradi tega sodobne organizacije za učinkovito poslovanje potrebujejo celovite, neokrnjene in razpoložljive informacije, saj lahko le na podlagi njih sprejemajo prave poslovne odločitve. Strateško obvladovanje informacijskih tveganj je zato ključnega pomena za njihov obstoj in nemoteno delovanje. Le na tak način lahko organizacije dosežejo neprekinjeno poslovanje, zmanjšajo poslovna tveganja, obvarujejo dobro ime na konkurenčno neizprosnem trgu ter si zagotovijo skladnost z veljavno področno zakonodajo in vsemi zahtevami nadzornih institucij.
Kongresno – sejemska prireditev »Logistika«, 2. in 3. februar, Fakulteta za logistiko, Celje
V sklopu dogodka «Logistika« je Mitja Bokun predstavil izkušnje S&T Slovenija na področju uvajanja SCM (Supply Chain Management). Na konkretnih primerih je predstavil rešitve in dobre prakse implementiranih rešitev v različna slovenska podjetja, s poudarkom na dodani vrednosti, ki jo podjetje pridobi z implementacijo take rešitve.
Uvedba informacijskega sistema za poslovno planiranje v podjetje S&T Slovenij...S&T GROUP
Med 18. in 20. aprilom 2011 je potekala konferenca Dnevi slovenske informatike v Portorožu v sklopu katere je Mitja Bokun na konkretnem primeru podjetja S&T Slovenija pokazal prednosti uvedbe informacijskega sistema za poslovno planiranje in poudaril dodano vrednost, ki jo podjetje z uvedbo sistema za poslovno planiranje pridobi.
Video
http://vimeo.com/23363127
Preberite si več o uvedbi informacijskega sistema za poslovno planiranje v podjetju S&T Slovenija
http://issuu.com/sntslovenija/docs/uvedba_informacijskega_sistema_za__poslovno_planir?viewMode=presentation&mode=embed
Konvergenca podira zakone klasične komunikacije, Miro Faganel in Matija Brgle...S&T GROUP
Marca 2011 je potekala jubilejna 10. Konferenca Cisco Expo. Osrednjo temo konference sta s svojim znanjem in izkušnjami obogatila Miro Faganel, S&T Slovenija in Matija Brglez, Nevotek. Predstavila sta, kako moč IP konvergence v svetu sodobnih komunikacij podira meje in predstavila možnosti kako lahko z uvedbo naprednih tehnologij katerokoli IP napravo spremenimo v sofisticirano orodje za prenos informacij.
Poglejte si fotogalerijo
photos.ecetera.si/photos/ swfpopup.mg?AlbumID=16582914&AlbumKey=EBiaj
Preberite članek o konvergenci
issuu.com/sntslovenija/docs/ konvergenca_podira_meje_klasi_ne_komunikacije__si_?viewMode=presentation&mode=embed
S&T Slovenija - predstavitev podjetja 2011S&T GROUP
V podjetju S&T Slovenija d.d. se ukvarjamo z načrtovanjem, razvojem, namestitvijo, vzdrževanjem ter zunanjim izvajanjem (outsourcingom) poslovnih in IT rešitev, ki našim strankam omogočajo doseganje najboljših rezultatov. Z njimi v atmosferi zaupanja ustvarjamo celovite rešitve, prilagojene njihovim potrebam in zahtevam, ter povezujemo ljudi s pomočjo razumljive in uporabnikom prijazne informacijske tehnologije.
S&T provides security management services including 24/7 monitoring of critical business environments, remote administration of security solutions, and ongoing staff training to address challenges such as reliable internet access and responding to security incidents. The services include assessing existing security, designing and implementing solutions, and ongoing operational management. Mercator, a large retail group with operations in multiple countries, is satisfied with S&T's administration and supervision of their firewall and networking equipment across six countries. S&T is a leading IT services provider with over 2600 professionals operating in 19 countries and advanced partnerships with security vendors.
The interview with the S&T Slovenia Management Board provided insights into the company's success and strategies for overcoming challenges. Key points:
- S&T Slovenia has achieved market leadership through significant initial investments and outperforming competitors by continuously improving and executing aggressive growth strategies.
- To overcome the economic crisis, the company focuses on profitability, growth, and serving customers while carefully managing costs. People were reduced based on skills, not just the crisis.
- Maintaining a strong customer base, acting efficiently, and developing new solutions allows the company to continue succeeding in difficult times. Financial restructuring positioned S&T Slovenia ahead of the crisis.
Andritz and S&T –partnership for business successS&T GROUP
Kako obvladovati krizo, 26. november 2009, Hotel Union Executive
Pri iskanju svojih talentov in prave poti je pomoč vedno dobrodošla, saj lahko razkrije nepredvidene poti in rešitve. Take poti smo iskali na poslovnem srečanju »Kako obvladovati krizo« in skupaj z vašo pomočjo prišli do zanimivih ugotovitev.
Dejstva o outsourcingu in S&T-jev odgovor nanje Borut Kolmanič, S&T Slovenija S&T GROUP
Ključ do večje konkurenčnosti
Usmerite se v svoje primarne poslovne procese, IT-podporo pa
prepustite zunanjim, specializiranim izvajalcem!
Kompleksnost informacijske tehnologije je v Sloveniji in svetu iz dneva v dan večja. Prav tako je težko
slediti vsem trendom in novim rešitvam, ki se pojavljajo. Podjetja za to pogosto nimajo dovolj sredstev,
kadrov in znanja, hkrati pa vse konkurenčnejši trg – če želijo na njem uspešno nastopiti – od njih zahteva
osredotočenost na osnovno poslovanje in optimizacijo vseh poslovnih procesov.
Zaradi navedenih razlogov zunanje izvajanje IT-storitev (oziroma s tujko IT-outsourcing) postaja vse bolj
uporabljen način zagotavljanja informacijske podpore poslovanja. Pri tem je ključnega pomena zaupanje
in partnerski odnos med naročnikom ter zanesljivim in strokovnim IT-partnerjem, ki razume naročnikove
Dejstva o outsourcingu in S&T-jev odgovor nanje Borut Kolmanič, S&T Slovenija
Outsourcing success stories
1.
2. SUCCESS STORY
Slovakia Steel Mills
SAP And Outsourcing Solution For
Slovakia Steel Mills
Start-ups do not only exist for Internet-based business, Project experience, a professional approach and good
but also in older and more traditional industries. In this pricing have made S&T Slovakia the preferred IT partner
sense, Slovakia Steel Mills (SSM) is a relatively young of SSM. The indomitable commitment of S&T helped to
company. It has been founded in 2007 as a wholly build a foundation of mutual trust, enabling one of the
owned subsidiary of Steel Assets Management B.V. in biggest SAP and outsourcing deals ever in Slovakia. S&T
the Netherlands. A new steel and rolling mill is being Slovakia will also take overall responsibility for all the
constructed (Project) at the present time in Strazske, systems over the next three years on an outsourcing
which will directly or indirectly create 750 jobs in the basis.
region.
“The implementation of this system as the core of all
SAP and Outsourcing for success business processes will decisively help us to build up
manufacturing Slovakia Steel Mills as a fully integrated and automated
State-of-the-art steel production is not possible at all production plant.”
without IT support, not to mention the planning and Jan Tusim, General Manager Slovakia Steel Mills
preproduction phases. SSM has planned installation of
an ERP system at the very beginning of the Project, “This project poses a major challenge to our employees,
when the Project Engineer has commenced the first not only due to its scope but also in respect to project
designs of the new plant. management and systems integration.”
Vladimir Hric, BS Manager S&T Slovakia
The project was also a “greenfield” operation for S&T.
The underlying basis for talks with the management was
good, due to the fact that S&T had the best possible
manufacturing industry references. This experience and
the inherent commitment, stipulated in Corporate
Governance on the part of S&T led to an extensive
cooperation with SSM, currently, for period over six S&T
months.
Extant, S&T Slovakia is implementing the SAP systems S&T offer is based on an understanding of user
and installing the connections to the production needs and on meeting those needs with IT
facilities (MES) and central production planning, solutions based on state of the art technology.
including document administration. We provide assistance to our partners in
developing their business operations and results
The coordination with numerous subcontractors and
through the use of advanced information
suppliers has to be perfectly organized. “A large number
technology and a wide range of services, such as
of people had to be motivated and their work
IT consulting, development and implementation,
coordinated in order to define architecture solutions,
as well as the creation of custom IT solutions,
which have been precisely-tailored and competitive”,
processes and systems, maintenance and
recollects his thoughts the S&T key account manager
permanent customer support. S&T group with
Roman Gacik.
about 2.200 employees and a sales of €411m in
General Manager of SSM Jan Tusim is very satisfied with 2009, is the leading provider of IT consulting, IT
the results. “The production process was perfectly solutions and IT services for customers in Central
mapped out“. Tusim manages one of the most and Eastern Europe as in Asia.
technologically advanced steel production plants in
entire Europe.
www.snt-world.com
3. SUCCESS STORY
CBA
S&T Provides Connectivity And
Communication Services To
43 Shops Of CBA
message to the support team that informs the
The customer customer and takes measures to solve the problem.
CBA Asset Management” PLC is a public limited
company with main activity investment in subsidiaries
Benefit to the customer
acting in the retail sector by chains of supermarkets support from specially trained team of experts,
integrated in a common trade network called “CBA”. high-quality and optimized technical support,
“CBA Asset Management” PLC has been established in reduction of IT-costs,
2006 to manage its subsidiaries “CBA - Veliko Turnovo more resources for core business activities,
Ltd.”, “CBA - Gabrovo Ltd.” and “CBA - Ruse e.o.o.d.”. state-of-the-art communications technology across
the entire company.
“CBA Asset Management” PLC is the only shareholder
of three subsidiaries: “CBA Trade” Ltd., “CBA Logistics”
Ltd. and “CBA Franchise” LTD.
“CBA Bulgaria” Ltd. was founded in May 2003. By 2007
CBA already have more than 200 shops in the country.
The challenge
CBA operates in Sofia region, East and North-East
Bulgaria. Before signing outsourcing agreement with
S&T, the IT activities in CBA were organized by the
internal IT department. By increasing the number of S&T
shops and the growing demands of advanced use of IT
infrastructure the need for external support became S&T offer is based on an understanding of user
crucial. needs and on meeting those needs with IT
solutions based on state of the art technology.
The project
We provide assistance to our partners in
The infrastructure is entirely based on a Cisco typology developing their business operations and
is chosen to be of the type ‘star’ and every single shop results through the use of advanced
is connected via MAN line to the main customer data information technology and a wide range of
center, located in Veliko Tarnovo, where router Cisco services, such as IT consulting, development
2811 is used. Connection security and data and implementation, as well as the creation of
inviolability are ensured by the use of VPN tunnels custom IT solutions, processes and systems,
with AES128 crypting. An independent channel is maintenance and permanent customer
configured and built between the main and reserve support. S&T group with about 2.200
CBA data centers in order to ensure uninterrupted employees and a sales of €411m in 2009, is
business processes. The transfer between the main the leading provider of IT consulting, IT
and the reserve line takes less than 5 seconds. A solutions and IT services for customers in
monitoring system based on Nagios is also built and Central and Eastern Europe as in Asia.
installed in the S&T data center. It provides 24-hour
monitoring of the quality of the provided service as
well as checks of the physical state of the devices. If a
problem occurrs, the system sends an automatic
www.snt-world.com
4. SUCCESS STORY
MERCATOR GROUP
Business Continuity And Security
Client systems in other countries. With the new
infrastructure solutions, the Mercator Group can
The Mercator Group is one of the largest and most
benefit from services, such as customer monitoring
successful retail chains in South-Eastern Europe and is
enabled by the Mercator Pika Card system and new
present on seven regional markets. These fast growing
video conferencing solutions.
markets have helped Mercator to capture important
market shares, mainly with its large malls in capital Benefits for the client
cities and regional centres. Mercator’s aim is to
24/7 availability
become the first or second largest fast-moving
Reduced infrastructure and advanced
consumer goods retailer on each of these markets.
communications costs
Challenge Comprehensive view of the network and services
(operation monitoring from a single location)
The Mercator Group decided to redesign and optimize
Premium support and maintenance delivered by
their transaction channels with a payment processing
S&T professionals
centre. Their existing leased and redundant
telecommunication lines were proving to be a large
cost for the company. “Mercator Group d.d. relies on S&T professionals to
By deploying advanced network router and firewall manage firewalls and network components in
solutions, the Mercator Group wanted to ensure that networking segments across six countries. They deliver
their networks and services perform with the same everyday management and configuration tasks as well
levels of reliability and security and reduce costs at the as active control of system operations to ensure
same time. The advanced network infrastructure minimal downtime and rapid disaster recovery. We are
provides reliable connectivity that is required for real- pleased that our collaboration with S&T has given us
time payment transactions and enables proactive the opportunity to work with a reliable and highly
operations monitoring. The Mercator Group intended qualified IT partner with deep expertise and end-to-end
to upgrade this infrastructure with support for the services.
Mercator Pika payment card application. This would Rado Brglez, IT Manager, Mercator d. d.
enable them to improve customer behaviour
monitoring and improve their product portfolio.
This powerful infrastructure also allows Mercator to S&T
deploy new network-based services, such as video
conferencing and voice and video calls between offices S&T offer is based on an understanding of user
to reduce travel and meeting expenses. needs and on meeting those needs with IT
solutions based on state of the art technology.
Project We provide assistance to our partners in
S&T provided seamless, secure, and cost-effective developing their business operations and results
connections between remote Mercator malls and the through the use of advanced information
head office, as well as between the head office and the technology and a wide range of services, such as
payment processing centre. The first stage of the IT consulting, development and implementation,
project required S&T professionals to assess and as well as the creation of custom IT solutions,
analyze the existing equipment, services and general processes and systems, maintenance and
workload for the implemented systems. In permanent customer support. S&T group with
collaboration with business application developers S&T about 2.200 employees and a sales of €411m in
professionals then designed a plan for implementing 2009, is the leading provider of IT consulting, IT
the hardware and software solutions and solutions and IT services for customers in Central
infrastructure upgrades. The upgrade roll-out began in and Eastern Europe as in Asia.
the head office in Ljubljana and was then expanded to
www.snt-world.com
5. SUCCESS STORY
UNIQA
S&T Provides Technical And Help Desk
Support For 46 Offices Of UNIQA
The customer Benefit to the customer
UNIQA Group is among top insurance companies in
The customer was able to provide to it users an
Central Europe, with its headquarters in Austria.
effective support services and reduce the costs of IT
UNIQA offers its products and services through
infrastructure.
different distribution channels – via brokers and
agents, banks and direct sales. UNIQA Group and S&T Services Polska Sp. zo.o. signed
a 3-year contract. The contract also includes IT asset
The challenge management for UNIQA Group and development of
UNIQA Group of insurance firms was looking for a future IT infrastructure strategy.
reliable supplier of helpdesk and support services for
its 46 office locations in Poland. In addition to
reliability the short reaction times were vital for
UNIQA.
The project
Technical support offered by S&T consisted of:
national service with 4-hour reaction time,
according to proven management methodology and
following strict regulations of Service Level
Agreement,
24-hours a day help desk that is open 7 days a week
and 365 days a year,
team of service specialists dedicated to UNIQA
Group who observe highest professional standards
in management of services and network. S&T
Understanding of the Client’s business, partner
approach of S&T to establishing and expanding of S&T offer is based on an understanding of user
service network have brought higher efficiency of end needs and on meeting those needs with IT
users and optimization of IT infrastructure costs (TCO – solutions based on state of the art technology.
Total Cost of Ownership). Technical support and help We provide assistance to our partners in
desk assured the level of services that is agreed and developing their business operations and
suited to individual needs of the Client, allowing at the results through the use of advanced
same time to constantly measure the Client’s information technology and a wide range of
satisfaction in order to improve quality of services. services, such as IT consulting, development
and implementation, as well as the creation of
The solution
custom IT solutions, processes and systems,
S&T proposed a set of services starting with a helpdesk maintenance and permanent customer
that is able to support UNIQA employees and agents support. S&T group with about 2.200
24/7/365. The helpdesk is supporting customers employees and a sales of €411m in 2009, is
employees remotely and if needed engineers are the leading provider of IT consulting, IT
dispatched to solve customer issues in the field. solutions and IT services for customers in
In the course of setting up the services S&T has also Central and Eastern Europe as in Asia.
optimized customers IT infrastructure costs and
improved employee efficiency.
www.snt-world.com
6. SUCCESS STORY
VEČERNJI LIST d.d
It Infrastructure Outsourcing
The customer To have an access to professional and experienced
excellent trained engineers staff, resources,
Večernji is a contemporary media group founded in
knowledge and technology of S&T
1959 in Zagreb. Since 2000 Večernji list is part of the
To increase efficiency thanks to improvement of
Austrian media corporation Styria Medien AG. With
technical service and specialist technologies
the development of a unique multi-channel platform
delivered by S&T Hrvatska.
(print/mobile/video news/online) Večernji list is at the
same time the leading innovator on the Croatian Benefit to the customer
media market. With its employees and companies
S&T proposed solution based on outsourcing highly
(Večernji list d.d. Večernji list – prodaja i oglašavanje,
reliable infrastructure to ensure top-quality 24/7
Večernji list digital and Večernjakovaknjiga), a network
service in its own data center. The contract covers
of offices all over Croatia, superior informatics and
server operations and technical support. S&T
technological support and the annual turnover of €50
engineers deliver technical online support and
million, Večernji is a market leader that makes
management of infrastructure every day, round the
information available to its readers everywhere and at
clock. Engineers can remotely access the system and
all times, and has reputation of independent and
solve software problems without having to visit the
critical newspaper. Večernji list is a symbol of daily
data center itself. The customer has gained guaranteed
newspaper in Croatia: 98,7% of of Croatia's population
level of service and simplified procedures for technical
say they are familiar with VEČERNJI LIST.
problems solution and single point of contact.
Večernji is the leading brand on Croatian media Knowledge of the engineers transferred from S&T as
market. well as our methodology and experience are the
guarantee of the project’s success.
The challenge
Like all daily newspaper, Večernji must provide
Internet presence through news portal to assure its
competiveness compared to variety of media such as
free newspapers, radio and television. It strives to be S&T
Internet driven, that responds to the needs and
interests of its readers. S&T offer is based on an understanding of user
Večernji wanted to significantly increase number of its needs and on meeting those needs with IT
visitors on news portal that has all-around accessibility solutions based on state of the art technology.
with strict SLA parameters defined. We provide assistance to our partners in
developing their business operations and results
The project through the use of advanced information
The main goal of the whole outsourcing project was technology and a wide range of services, such as
reduction and better managing of IT costs, starting IT consulting, development and implementation,
with better costs identification and all in a long-term as well as the creation of custom IT solutions,
perspective. There have been additional, important, processes and systems, maintenance and
cooperation goals defined, such as: permanent customer support. S&T group with
about 2.200 employees and a sales of €411m in
To simplify managing processes through outsourcing
2009, is the leading provider of IT consulting, IT
IT infrastructure and centralization of technical
solutions and IT services for customers in Central
problems solution in order to create one contact
and Eastern Europe as in Asia.
point for all IT problems for the whole portal
To improve service quality (guaranteed SLA – Service
Level Agreement)
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7. SUCCESS STORY
ZVEZA BANK
Integral Solution With S&T Slovenija
Client Advantages for the user
ZVEZA BANK in Klagenfurt is a member of the
Faster implementation of operations in Slovenia
Raiffeisen Austrian Bank Group and is positioned in the
Adaptability in terms of scope and new content or
top of the Slovenian money and goods sector of the
growth of banking services – possibility of growth
Koroška region.
and quick adaptation to the requirements of the
Challenge market
High level of data security
Zveza Bank has approached its arrival on the Slovenian
Support of highly trained expert personnel from S&T
market somewhat differently from other banks, with a
Slovenija
different and an innovative business model, due to the
maturity of the market. Its goal was to implement
100% Internet banking. Not the kind of Internet
banking known in Slovenia and offered by other banks.
They have introduced Internet Diba, which, in addition
to access from anywhere and at any time, also offers
the users free services. Benefits, which are gained by
the bank via Internet operations, are thus transferred
to the user.
For the implementation of the Internet bank, Zveza
Bank decided to redesign the data centre. Following a
thorough study of systems, they decided that
outsourcing of IT services would be an excellent
solution for them. Why? Because it ensured a high
level of operation of bank applications, while highly
trained experts manage the system and applications.
In this way, they themselves were able to focus on
their clients and business processes. S&T
Project S&T offer is based on an understanding of user
In implementing the infrastructural part, Zveza Bank needs and on meeting those needs with IT
worked with the company S&T Slovenija, while a solutions based on state of the art technology.
different contractor was responsible for bank We provide assistance to our partners in
applications. The solution had to be designed for today developing their business operations and
and for tomorrow: so that, in addition to the starting results through the use of advanced
cost and functional efficiency, it will allow for the bank information technology and a wide range of
to implement new solutions in the future, to efficiently services, such as IT consulting, development
manage business processes and thus facilitate and implementation, as well as the creation of
innovation also in the future. custom IT solutions, processes and systems,
maintenance and permanent customer
Since the goal was to implement 100% Internet
support. S&T group with about 2.200
banking, the requirement of Zveza Bank was also high
availability of the infrastructure, which would ensure employees and a sales of €411m in 2009, is
the leading provider of IT consulting, IT
continuous access of users to their services and 100%
solutions and IT services for customers in
security. In its solution for the Diba bank, S&T Slovenija
Central and Eastern Europe as in Asia.
thus used a completely virtual information system,
which allows the bank flexibility in future and cost and
time efficiency today.
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