OPD IS : The point of contact between hospital & community. First impression of hospital. Shop window of hospita

1. ALL YOU NEED
TO KNOW ABOUT
CENTRAL
STERILE SUPPLY
DEPARTMENT

2. TALAL ALBUDAYRI
OUT PATIENT
DEPARTMENT (
OPD
CSSD Presentation

3. Overview
OPD IS :
The point of contact between
hospital & community.
First impression of hospital.
Shop window of hospital.

4. Talal Albudayri, 2024
DEFINITION
Out patient department is defined as a
section of the hospital with allotted physical
as well as medical facilities, medical & other
staff in sufficient number, with regularly
scheduled hours, to provide care for
patients who are not registered as
inpatients.

5. Types of OPDs
1) Centralized :-
Grouped together in the form of
OPD complex
Consultants from different
departments come to this area for
OPD work
2) Decentralized :-
outpatient care is provided in
respective department of hospital

6. Functions of
OPD
To provide specialist diagnostic, medical opinion to outpatients.
To treat patients on ambulatory basis or domiciliary basis.
Screen patients for hospitalization.
Follow up treatment of discharge patients.
Training and education of medical, paramedical and nursing staff.
Collection, compilation and analysis of medical records
Provide primary healthcare by means of
health education
immunization
well baby clinic
Voluntary Counseling & Testing Centre (VCTC) for HIV/AIDS.

7. On ground floor
Should share with IPD, diagnostic &
therapeutic facilities.
Unidirectional flow
Scope of expansion
Location of OPD
Talal Albudayri, 2024

8. 98%
Layout of OPD

9. Layout of OPD
Size:
Bureau Of Indian Standards (BIS) recommended –
2 sqm/bed for entrance
10 sqm/bed for ambulatory zone
6 sqm/bed for diagnostic zone
60 sqm/bed for Total Hospital Area.
Organizational Structure :-
In the next page

10. Organizational Structure :-
OPD In-
charge
Consultant
MPWs Nurse
Asst.
Consultant

11. AREAS OF OPD
PATIENT’S AREA
Entrance
Reception
Registration
Record
room
Desks
Waiting area
Public utility
services
Snack bar
Cloak room
ATM
machine
PCO
etc
ADMINISTRATIVE
Administrat
ive office
Public
relation
office
Accounts &
billing
Security
Transport
Store
rooms
CINICAL AREA
Subwaiting
area
Consulting
chambers
Examinatio
n room
Dressing
room
Minor OT
Lab
Pharmacy
Radiology
Physiothera
py
Blood bank
CIRCULATION
Stairs
Lifts
Conveyor
belts
Corridors

12. EQUIPMENTS
Diagnostic
BP
apparatus
Endoscope
Portable x
ray
machine
Portable
USG
machine
2D echo
Otoscope
Therapeutic
Nebulizer
Laryngosc
ope
bronchosc
ope
Defibrillato
r
Monitoring
Pulse
oxymeter
Cardiac
Monitor
ECG
machine
Instruments
IV set
Tracheosto
my set
Instrument
trolley
Other
Worktable
Patient’s
couch
Chairs
Physician's
desk
Revolving
stool
Stretchers

13. Staffing
Medical staff
Chief consultants of
respective departments.
Residents and interns in
teaching hospital.
Nursing staff
Posted on rotational
basis
Paramedical staff
Technicians
Security staff
Housekeeping
personnel

14. OPD
PROCESS
OPD process may
differ from hospital
to hospital
according to their
SOPs.
Generally it should
be as:

15. Token is issued to the patient
and sent to the registration
counter.
AT RECEPTION
New and old patients are registered
and case papers are given according
to their required department
AT REGISTRATION
Vitals of the patients are taken
NURSING CHAMBER
Patients wait for their turn
outside the chamber
WAITING AREA
Once the patient’s turn comes he is
sent to the chamber for the
examination and health checkup.
CONSULTANTS
CHAMBER
OPD fees is paid at billing
counter.
BILLING COUNTER
Once the report comes the
patient can collect the report.
Report collection

16. MANAGERIAL
ISSUES
OPD
TIMING
APPOINTMENT
SYSTEM
OVER
CROWDING
ABSENTEEISM
QUALITIY
MANAGEMENT
PUBLIC
RELATION
MANAGEMENT
COMPUTERIZA
TION

17. Thank
you
By Talal Albudayri
CSSD Presentation
Email Address
Taalal.9@hotmail.com
Telegram Channel
https://t.me/tolioCSSD