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ORGANIZATIONAL CHANGE MANAGEMENT
AT GENERAL ELECTRICS
Presented By – Supriyo Das (DM16A55)
GENERAL ELECTRICS
Company overview –
 Formed in the year 1892
 Is a multinational American technology and services
conglomerate incorporated in New York
 Founded by Thomas Edison
 Headquarters are in Fairfield, Connecticut
 Chief Executive Officer and Chairman is Jeff Immelt (2001 – till
date)
 Has more than 300,000 employees in more than 140 countries
CHANGE MANAGEMENT AT
GENERAL ELECTRICS
• Jack Welch in the year 1981 inherited the top position of a
company that had a worth of mere $12 billion
• By the time he left the company in the year 1998, revenues of
GE were valued at $129 Billion.
What changed ?
Jack Walch
IMPLEMENTING SIX SIGMA
APPROACH
• In the year 1995, Implemented lean six sigma methodology for
manufacturing and service processes
• Target was to meet or reach a level of 3.4 defects per million operations
within any process
• Five years after Welch’s decision to implement Six Sigma, GE had saved a
mind-blowing $10 billion.
• By assembling the right team and ingraining them with the right
management philosophies, Welch successfully oversaw the transformation of
GE from a relatively strong company to a true international player
BEFORE IMPLEMENTATION
• Before the 6 sigma, operations were carried out between 3-4 sigma
• The company realized that employees were an important source of intellectual power for
new and creative ideas.
• The program has set four major goals –
• Build Trust
• Empower employees
• Eliminate unnecessary work
• Create a new paradigm for GE
OUTCOMES OF SIX SIGMA
IMPLEMENTATION
• Implemented six sigma for 200 projects initially
• By 1997, statistical process control was used in
6000 GE projects and training sessions.
• $320 million reported in benefits from six sigma
implementation in 1998
• Revenues rose to $100 Billion, up by 11%
• Earnings per share grew to $2.80, up to 14%
• Operating margin had set a record by showing
an increase of 16.7 %
11%
14%
13%
16.70%
REVENUES EARNINGS PER
SHARE
PROFITS OPERATING
MARGINS
RESULTS ACHIEVED OVER THE FIRST TWO YEARS
(1996-1998)
Source – Six Sigma implementation at General electrics
(Case Study)
THANK YOU

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Organizational change management at General Electrics

  • 1. ORGANIZATIONAL CHANGE MANAGEMENT AT GENERAL ELECTRICS Presented By – Supriyo Das (DM16A55)
  • 2. GENERAL ELECTRICS Company overview –  Formed in the year 1892  Is a multinational American technology and services conglomerate incorporated in New York  Founded by Thomas Edison  Headquarters are in Fairfield, Connecticut  Chief Executive Officer and Chairman is Jeff Immelt (2001 – till date)  Has more than 300,000 employees in more than 140 countries
  • 3. CHANGE MANAGEMENT AT GENERAL ELECTRICS • Jack Welch in the year 1981 inherited the top position of a company that had a worth of mere $12 billion • By the time he left the company in the year 1998, revenues of GE were valued at $129 Billion. What changed ? Jack Walch
  • 4. IMPLEMENTING SIX SIGMA APPROACH • In the year 1995, Implemented lean six sigma methodology for manufacturing and service processes • Target was to meet or reach a level of 3.4 defects per million operations within any process • Five years after Welch’s decision to implement Six Sigma, GE had saved a mind-blowing $10 billion. • By assembling the right team and ingraining them with the right management philosophies, Welch successfully oversaw the transformation of GE from a relatively strong company to a true international player
  • 5. BEFORE IMPLEMENTATION • Before the 6 sigma, operations were carried out between 3-4 sigma • The company realized that employees were an important source of intellectual power for new and creative ideas. • The program has set four major goals – • Build Trust • Empower employees • Eliminate unnecessary work • Create a new paradigm for GE
  • 6. OUTCOMES OF SIX SIGMA IMPLEMENTATION • Implemented six sigma for 200 projects initially • By 1997, statistical process control was used in 6000 GE projects and training sessions. • $320 million reported in benefits from six sigma implementation in 1998 • Revenues rose to $100 Billion, up by 11% • Earnings per share grew to $2.80, up to 14% • Operating margin had set a record by showing an increase of 16.7 % 11% 14% 13% 16.70% REVENUES EARNINGS PER SHARE PROFITS OPERATING MARGINS RESULTS ACHIEVED OVER THE FIRST TWO YEARS (1996-1998) Source – Six Sigma implementation at General electrics (Case Study)