Dr. Devi Shetty is a renowned Indian cardiac surgeon who founded the affordable healthcare chain Narayana Health. He grew up witnessing poor people die due to inability to afford medical treatment, inspiring him to make healthcare affordable in India. He has performed over 15,000 heart surgeries. Dr. Shetty displays strong leadership skills such as sensing needs and opportunities, creative cost-cutting solutions, setting a compelling vision of affordable healthcare for all, enlisting supporters, building a dedicated team, and persevering towards his goals through Narayana Health.

1. Organizational Behavior-II
GROUP – 8
ABINAV SWAMINATH 201812056
AKANKSHA GOHIL 201812059
RAGINI AGRAWAL 201812088
ROHIT CHIBHRANI 201812093
ROHIT KUMAR 201212094

2. DR. DEVI SHETTY
 Born on 8 May 1953, is a renowned Indian philanthropist and
cardiac surgeon.
 In 2001,He founded Narayana Hrudalaya (now known as Narayana
Health), a multi-specialty hospital in the outskirts of Bangalore.
 It is now a chain of 21 medical centers in India.
 He has performed over 15,000 heart operations.
 In 2004 he was awarded the Padma Shri, followed by the Padma Bhushan
2012, for his contribution to the field of affordable healthcare.
 Dr. Devi Prasad Shetty is keen to help the poor, all his efforts in the field of
medicine are aimed at reducing healthcare costs for the benefit of poor
patients.
 He has brought down the cost of heart operation by 50%

3. LEADERSHIP SKILLS
Delegation
Trustworthiness
MotivationCommunication
Creativity Positivity
Commitment
Flexibility
“Management is doing things right, leadership is doing the
right things”
- Warren Bennis and Peter Drucker
A leader is a person who influences a group of people towards the achievement of a goa
Dr. Shetty has repeatedly shown the following skills in his work.

4. SKILL 1 : SENSING NEEDS AND OPPORTUNITIES
 While growing up, he witnessed many poor people dying at a young age
because they could not afford medicines and medical treatment. To prevent
such calamities, Dr Devi Prasad Shetty wanted to make healthcare
affordable for the people in India.
 Dr Devi Prasad Shetty started the Manipal Heart Foundation at Manipal
Hospital in Bangalore.
 In 2001, he founded Narayana Hrudayalaya, which is a multi-speciality
hospital in Bommasandra, Bangalore.
 “It was no rocket science. I would see 100 patients a day but nobody would
come back for the surgery because they couldn’t afford to pay for it.”
 According to him, “If a solution is not affordable, it is no solution at all.”

5. SKILL 2 : KALEIDOSCOPE THINKING
Reduced operating
costs by using cross
ventilation instead of
air conditioning
Centralise purchase
of drugs and
consumables
Switched over to
digital x-rays to save
on the cost of film
Only hospital in the
country to use
disposable gowns
and drapes
Recommends first-
and second-year
students join an art
class before they
start to operate
Heart surgeries at
1/10 of the cost as
compared to the
hospitals in the
United States.

6. SKILL 3: SETTING THE THEME
A raw idea that should Shape into theme that makes the idea come alive
and this skill measurers the compelling case for the value and direction of
change.
“ A vision remains just a dream unless it can inspire others to
follow”
Dr Devi Shetty is Pioneer in low-cost cardiac care, is building a chain of hospitals
that will carry out heart surgeries at the cheapest rates in the world, buttressing
India's reputation as the Mecca for frugal innovation.
The 200-bed, 1.5-lakh-square-foot Narayana Hrudayalaya hospital, set up with
an investment of about Rs 45 crore - 80% cheaper than similar multi-specialty
facilities.
There has to be a business model," said Devi Prasad Shetty. "Innovations have
to be affordable; a magic pill will not do.
Right from design and construction, Narayana Hrudayalaya has sought new ways
to cut costs, instead of marbles and expensive furniture, the hospital has used
simple tiles and low-cost seating, reducing the cost per bed to Rs 12-18 lakh,
compared with Rs 60-80 lakh at other corporate hospitals.

7.  A series of design and operational advancements, ranging from construction
techniques to post-operative care, will mean that an open heart surgery can
be performed for about one-fourth the cost in a corporate hospital.

Wall street journal newspaper described him as "the Henry Ford of heart
surgery”
 Today, a simple heart operation at Narayana Hrudayalaya costs about Rs
53000 making it more affordable to many in India.

8. SKILL 4: ENLISTING BACKERS AND
SUPPORTERS
Dr. Devi Shetty wanted to make health care services
affordable for the people. He met resistance but stood by
his vision. He convinced other top-quality cardiac
surgeon to join.
“To make anything succeed, you must make a
personal network.”
He was successful doing that and found people that are
working hard to see that Dr. Shetty never has to forgo his
vision -
The Group CEO – Ashutosh Raghuvanshi,
A Close Assosiate VP – Viren Prasad Shetty, Eldest Son.
George Thomas – Group Head

9. SKILL 5: THE WORKING TEAM
“All this has been possible because I have an incredible team backing me
up.” said Dr. Shetty in an interview.
According to Aravind Eye Care director S Aravind, Shetty’s biggest strength is his
execution. Also, he says that Dr. Shetty has not only managed the best in
class in his profession, he has found time to build an institution based on
vision.
Shetty’s success has paved the way for many entrepreneurs to enter the
affordable healthcare space. Eg.: Vaatsalya Healthcare, has built low-cost
hospitals in 15 tier-2 and tier-3 towns.
Behind the scenes, a lot of people are working hard to see to it that Shetty never
has to forgo his passion.

10. SKILL 6: PERSISTENCE AND PERSEVERENCE
Where it all began?
Got inspired by how Dr. Christian Bernard did the first heart transplant in Cape Town.
Narayana Hrudayalaya – Affordable healthcare.
A vision to expand it as a 30000-bed hospital in 2013, not only in metros but also in
tier-2 and tier-3 cities.
A vision to make healthcare as a low-cost high-volume business model.
As a result, Dr. Devi Prasad Shetty was awarded the Padma Bhushan(2012), third
highest civilian award in the Republic of India, for Medicine – Cardiology by the
Government of India.

11. SKILL 7 : CELEBRATING ACCOMPLISHMENT:
MAKING EVERYONE A HERO
 Leaders always recognize, reward and celebrate accomplishment.
 They credit people for their contribution and performance.
 They publicize their and their team’s success and motivate people by the same.
“I have achieved all this with my team’s help. It is very easy for me to say that I have
created this and it’s all me, but it is not. You take me out of this institution and put me in
a new position — I can bet that I will never be able to create what I have done.”
-- Dr. Shetty’s word, in an interview with Forbes India
Since Narayan Health is working on Economies of scale, they don’t conduct any
rewarding function of its employees, but Dr. Shetty makes sure to recognize every
member’s contribution and keeps on rewarding, publicizing and motivating them.

12. LEADERSHIP STYLE OF DR. DEVI SHETTY
 Democratic Style - Offer guidance to group members, but they also
participate in the group and allow input from other group members.
 Authoritative Style - It is a “Come with me approach”. The leader states
the overall goal, but provides people opportunity to choose their own
means of achieving it.
 Pacesetting Style - A leader who sets high performance standards.
 Strategic Style - Strategic leaders sit at the intersection between a
company's main operations and its growth opportunities.

13. REFERENCES :
 https://www.mbarendezvous.com/motivational-story/dr-devi-prasad-
shetty/
 http://www.forbesindia.com/column/zen-garden/deprived-children-will-
rewrite-the-rules/5752/1
 //economictimes.indiatimes.com/articleshow/20226160.cms?utm_sourc
e=contentofinterest&utm_medium=text&utm_campaign=cppst
 https://www.outlookbusiness.com/specials/super-seven/a-mighty-heart-
1111