Narayana Health was founded in 2001 by Dr. Devi Shetty to provide high quality and affordable healthcare to more people in India. It has expanded to 23 hospitals across 14 cities. Narayana Health is known for innovations like economies of scale, shared resources, and telemedicine to reduce costs. Under the leadership of Dr. Shetty, Narayana Health has performed over 99,000 cardiac surgeries and aims to make quality healthcare accessible to more people in India.

1. Narayana Hrudayalaya
“The Low Cost and High
Quality Service Provider”
1

2. Learning objectives
 To know about the hospital Narayana
health.
 To know about the management
philosophy.
 To know about the leadership style of
Dr. Devi Prasad Shetty .
 To know about the Innovations of
Narayana health.
2

3. Narayana Health : Introduction
 Narayana Health formerly known as Narayana
Hrudayalaya, is a multi-specialty hospital chain in India,
headquartered in the city of Bengaluru.
 It is known as a low cost and high quality Indian
healthcare service provider.
 Narayana Health is also a renowned centre for
telemedicine, the services rendered are free of cost.
3

4. Narayana Health : Introduction...(cont..)
 Narayana Health was founded in 2001 by Dr. Devi
Shetty under the aegis of the Asian Heart Foundation
(AHF)
 Since then it has expanded its presence to 23
hospitals in 14 cities.
 In 2013, Narayana Hrudayalaya Pvt. Ltd. changed its
brand name to Narayana Health.
4

5. Vision and Values
 Narayana Health’s vision is "To provide high quality
health care, with care and compassion, at an
affordable cost, on a large scale.
 The core values of the organization are represented
by the acronym iCare;
 i – Innovation and efficiency: To continuously reduce the
cost of delivery of healthcare and improve reach ;
 C - Compassionate Care: To provide accessible care that
makes a difference to our patients;
5

6. Vision and Values…(Cont..)
a - Accountability: To honour our commitments with integrity
and transparency to our patients, employees and investors;
 r - Respect for all: To recognize the contribution of every
employee and respect the rights and the dignity of every
patient and employee;
 e - Excellence as a Culture: To create a culture of ensuring the
highest quality of consistent and reliable services to our
patients and sustainable value for our stakeholders.
6

7. Mission Statement
DREAM AT NARAYANA HRUDAYALAYA IS “A DREAM
OF MAKING QUALITYHEALTHCARE AVAILABLE TO
THE MASSES WORLDWIDE”.
To make the dream a reality we commit ourselves to:
1. Being a tertiary care referral center for complex
7
medical and surgical problems.
2. Developing a Health City Model, to be replicated
nationally and internationally.
3. Excelling as an Education, Training and Research
Center in Medical, Paramedical & Allied specialties.

8. Innovations of Narayana Health
 Improvements in quality of clinical outcomes since
clinicians are exposed to a variety of medical
conditions.
 Reduced cost per surgery by using shared resources
like laboratory, radiology, infection and quality
control Teams, administrative overheads.
 Ideal for resident doctors, clinicians to receive on
site training which helps in reducing salary costs and
build succession plans.
8

9. Leadership : Dr. Devi Shetty, Chairman
In 2001, Dr. Devi Prasad
Shetty, Chairman, Narayana
Health stepped in to make a
difference to the Indian
healthcare and he put into
place a dream hospital
project called Narayana
Hrudayalaya.
9

10. Leadership : Dr. Devi Shetty, Chairman
 He has leveraged economies of scale to provide affordable
healthcare.
 He believes that the cost of healthcare can be reduced by
50 percent in the next 5–10 years if hospitals adopt the idea
of economies of scale.
 Dr. Shetty focused on the fact that 70% of India’s population
lives in villages but 70% of the country’s doctors lives in
cities. He therefore persuaded the Indian Space Research
Organization in Bangalore to provide satellite connections
that allowed NH to establish a telemedicine network
between city hospitals and villages.
10

11. Challenges India Face
 In India, the dual pressures of poverty and a large
population make effective healthcare delivery
especially challenging.
 The large rural population of India means that access
to healthcare is low, with less than one doctor per
1,000 people and 1.1 hospital beds per 1,000 people.
 Increasing the health resources of the nation requires
substantial investment. To achieve the target of two
beds per 1,000 population by 2025, an additional 1.75
million beds are needed.
11

12. What India Needs ??
 India needs low cost, high productivity care
 A solution is not a solution unless it is affordable
The Solution is NH
NH are committed to creating an affordable, globally-benchmarked
quality-driven healthcare services
12
model.
a

13. A Snapshot of a Revolution
More than 99,000 Cardiac surgeries and 2,46,000 Cath lab
procedures [ Till Financial Year 2013-14 since existence]
80bed dedicated post-op paediatric cardiac ICU – the largest in theWorld.
Discounts of 15% of the revenues on an average per month.
One of the largest dialysis units in India with 217dedicated beds
and 130,000procedures per year. Patients from76countries
Amongst the largest telemedicine networks in the world .
13

14. Journey
14

15. Awards and Accolades
 2013
- NICS, Bangalore Ranked Best Private Cardiac Hospital in India -
"The Week Nielsen Best Hospital Survey, 2013"
- Good Company Award, Philanthropy Awards 2013, Forbes India
 2012
- Scored 36th rank amongst "World`s 50 most innovative
companies" by Fast Companies.
 2011
- India Shining Star CSR Award for the exceptional CSR work in
health sector.
 2010
- Best Hospital by CNBC & ICICI Lombard.
15

16. Milestone Achievements
 Conducts 40 heart surgeries every day
 Expertise in liver transplants on babies less than 10 kg weight
with 95% success rate.
 First heart hospital in Asia to Implant an artificial heart.
 Performed combined kidney and pancreas transplant, offers
formal training program for paediatric cardiac surgery.
 Narayana Foundation conducts 61 training programmes and is
short-listed by the University Grant Commission (UGC) for the
status of a Deemed University.
 Thrombosis Research Institute, Bangalore a division of Narayana
Health is working towards discovering a vaccine to prevent heart
attack. The Institute has come up with markers to diagnose heart
disease early.
16

17. Conclusion
 Narayana health aims to treat middle class and rural patients
at low cost and provides good services.
 In spite of providing good services at comparatively low
profits, the hospital earns high revenues due to reasonable
pricing structure and effective and efficient utilization of
resource.
17

18. 18