"Oracle Customers Services Day." Estonia, Latvia, Lithuania. Nov.2011

1. 1 | © 2011 Oracle Corporation | Confidential – Oracle Restricted

2. Oracle University:
Your Complete Training Source for Oracle Software and Hardware
Margareta Telliskivi
Oracle University Country Leader, Latvia and Lithuania
2 | © 2011 Oracle Corporation | Confidential – Oracle Restricted

3. Presentation Agenda
• Oracle University Overview
• Flexible Training Solutions
• Custom Training To Meet Your Unique Business Needs
• Proven Strategies for Success
• Maximize Your Investment With Oracle University
• Q&A
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4. Oracle University
Overview
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5. Oracle University Overview
One of the largest IT training organizations in the world
– Worldwide classrooms: 297 – in 89 countries
– Languages supported: 28
– Students trained per year: 610,000
– Courses: 4600+
– Classes per week: 600+, includes 90 virtual classes
– Self Study courses: 300+
– Global education partnerships: 1,617
– Oracle certified professionals: 1.3+ million
– Worldwide certification testing sites: 5,000
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6. Top 10 Reasons to Choose Oracle University
1 Most extensive global availability of training programs
2 Courses created in collaboration with product development
3 Instructor expertise and experience
4 Largest—and most current—selection of Oracle courses
5 Flexible options to learn anywhere at any time
6 Curriculum developed to match IT job roles
7 Learning paths customized to product focus areas
8 100% Student Satisfaction Program
9 Oracle Certification Program to validate and reward training success
10 Extended partnerships that maximize range and reach of locations
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7. Learn Oracle from Oracle
Oracle Product Development Oracle University Training
• Ongoing development of innovative • Classes created and taught in
software and hardware solutions collaboration with Oracle Product
• Continual enhancements and product Development teams
upgrades • Consistent global presence
• Up-to-date curriculum released with
each product
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8. Oracle Education Partners
Oracle University has an extensive network of partnerships around
the world to enhance the quality, range, and reach of our education
programs.
700 partner training centers
100 expert partner instructors
479 educational institution partners
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9. Baltic Computer Academy =
Baltijas Datoru Akadēmija
• The only OAEC in Latvia
• www.bda.lv
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10. Lithuanian OAEC partners
• Affecto Lietuva http://www.affecto.lt/
• IT Protraining http://www.protraining.lt/
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11. Expert Instructors
Receiving Top Ratings in Expertise and Satisfaction
• Elite training force with dedication, expertise, and
real-world product knowledge
• Student satisfaction ratings of over 99%
• Close partnership and collaboration with Oracle “This was the best IT
product development course I’ve taken
anywhere. The trainer
• Average tenure of 6+ years with many instructors was a technical expert
over have been here more than 10 years with an enthusiasm for
teaching that was
contagious.”
- Student Feedback
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12. More than 4600 Courses Across 50+ Products
Database Fusion Middleware Applications Server and Storage Systems Industries
• Oracle Database 11g, • Java • Oracle E-Business Suite • Oracle Solaris • Communications
Database 10g • Application Server • PeopleSoft Enterprise • Oracle Solaris Cluster • Life Sciences
• Real Application and Infrastructure • Siebel • Virtualization • Insurance
Clusters • Exalogic • JD Edwards EnterpriseOne • Linux • Retail
• Grid Infrastructure • Hyperion • Security • Utilities
• Service-Oriented
• Enterprise Manager for Architecture and Process • Primavera • Enterprise Manager Ops • Higher Education
Database Management • Application Integration Architecture Center
• SQL and PL/SQL • Content Management • User Productivity Kit • Sun Oracle Database Machine
• MySQL • Oracle CRM On Demand • Sun Servers
• Enterprise 2.0 and Portals
• Data Warehousing • JD Edwards World • Sun Storage and Tape
• Enterprise Performance
• Exadata Management • Governance, Risk, and Compliance
• Database Security Management
• Business Intelligence
• Data Guard • Agile Product Lifecycle
• Identity Management Management
• Application Express
• Developer Tools • AutoVue Enterprise Visualization
• Embedded Database
• Data Integration • Oracle Policy Automation
• In-Memory Database
• Transaction Processing • Demantra
Cache
• Enterprise Management • ATG Commerce Suite
• Spatial
• Transportation Management
• Secure Enterprise
Search • Tutor
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13. Learn the Entire Oracle Product Stack
Your Complete Training Source for Oracle Software and Hardware
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14. Complete Portfolio of Training Solutions
Training and Certification for all Products and Needs
Server and
Fusion
Database Applications Storage Industries
Middleware
Training Training Systems Training
Training
Training
Formats Classroom Live Virtual Class Self-Study Custom
Architects Implementers Administrators Developers
Role
Based
Consultants Analysts End Users
Oracle Certification Program
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15. Learning Paths for Key Job Roles
Architects Implementers Developers Administrators
Consultants Analysts End Users
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16. Learning Paths Customized to Product Focus Areas
Example: Oracle Database 11g
Performance
Management
Advanced Database
Administrators for
Database
Security
Data Warehouse
Administration
• 25 courses in 8 Learning Paths for your
Oracle Database
Exadata
Oracle Database Oracle Database specific focus area:
11g: Administration 11g: Administration 11g: Administration
Oracle 11g: RAC
Workshop I DBA Workshop I DBA Workshop I DBA
Release 2
and Grid Infrastructure
Administration
Release 2 Release 2 Performance Management
Accelerated
Oracle Database Release 2 Oracle Database Oracle Database
11g: Administration
Workshop II DBA
11g: Administration
Workshop II DBA
11g: Administration
Workshop II DBA
Advanced DB Administrations for Exadata
Release 2 Exadata and Database Release 2 Release 2
Machine Administration
Oracle Database
Workshop New
Oracle Database
Oracle Database Database Security
11g: Performance 11g: Data
11g: Security DBA
Warehousing
Tuning DBA Release 2
Oracle Database
11g: Administer a
Release 2
Fundamentals Data Warehouse Administration
Data Warehouse New Oracle Database
Oracle Database Oracle Database
11g: SQL Tuning
11g: Implement
Database Vault
11g: Administer a Data Grid Infrastructure
Workshop Release 2 Warehouse New
Implement Oracle Release 2
Data Warehousing
Best Practices New
Implementing Oracle
Parallel Processing Oracle Linux for DBAs
in Oracle
Audit Vault
Database 11g
New
- Seminar New Manageability
Oracle Database
11g: Implement High Availability Required
Partitioning Release 2
Optional
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17. 100% Student Satisfaction
Oracle University is committed to providing students with a
world-class training experience and 100% Student Satisfaction.
No other IT training organization
has a similar guarantee.
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18. Oracle Certification Program
Highlights Organizational Benefits
130+ Certification Credentials Improve team competency and
performance
Over 1.3 million certified
professionals worldwide Complete more projects on
schedule
Available across multiple
Enhance team credibility
products and job roles
Improve employee job satisfaction
Available for 5 skill levels:
Associate, Professional, Maximize your technology
Specialist, Expert, Master investments
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19. 130+ Certification Credentials Available
Products Certification Areas
Oracle Database Performance Tuning
Database
Application Express MySQL, SQL, PL/SQL
Java Technology Service-Oriented Architecture
Middleware
Oracle WebLogic Suite BI and EPM
Server and Oracle Solaris Oracle Enterprise Linux
Storage Systems Oracle Solaris Cluster
Oracle E-Business Suite Oracle Hyperion
Applications and Siebel CRM
Industries PeopleSoft Enterprise and PeopleTools
Communications Billing and Revenue Management
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20. Flexible Training Solutions
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21. Flexible Training Formats
Support for Different Learning Styles and Situations
Classroom Training Custom Training Virtual Training Self-Study Training
• Real-time • Team/job-role • Online in real-time • Self-paced
• Hands-on practice focused • Interactive • Reference material
• Collaborative • Versatile • Save travel • Save travel
• Interactive time/costs time/costs
Traditional instructor- Tailored training Interactive, online Learn at your own
led training in a public content to match your training and labs - pace and on your
or private format business needs same quality as own time
classroom training
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22. Focus On: Live Virtual Classes
Cutting-edge online experience
• Chat, polling, instant feedback
• Interactive quizzes and
Save time and money assessments
Collaboration and participation without travel • Full-color training materials you
identical to classroom training can search and copy/paste
Flexible schedule options
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23. Focus On: Self-Study Training
Videos
Demos
Over 300 Self-Study titles Animations
to choose from
Simulations
Maximize your training
budget Knowledge
Checks
Great supplement to
instructor-led training
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24. Maximize Your Investment
With Oracle University
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25. IT Training Provides Measurable Business Results
Average Service Calls/Year
Time to Resolve (in days)
900 30 120
800
High Trainers 25 115
700
Low Trainers
600 20 110
500
105
= 20%
15
400
300 10 100
200
5 95
100
0 0 90
Critical Major Non-Critical High Trainers Low Trainers Worst Performing Firm Best Performing Firm
Service Call Type Service Call Type Relative IT Competency
Companies that Companies that Higher IT
invest more in training strategically invest in competency can increase
reduce critical severity training resolve service market performance by
calls by up to 49% issues 78% faster up to 20%
Sources: Capital Analytics, 2009, 2004; CIO Executive Board, 2008.
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26. Oracle University Maximizes Your Oracle Investment
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27. Q&A
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28. 28 | © 2011 Oracle Corporation | Confidential – Oracle Restricted