Balraj Singh

Balraj Singh Grewal
B.Tech (IT) with 7+ Yrs
EXPERIENCE
Support
Management/Implementation/Scoping/
Liferay Portal/SSO/CMS
Passport Number J4017155
10 Year B1/B2 US Visa Valid till
2021
Contact Details
balrajsinghgrewal1986@gmail.com
Mobile: +91 98 99 78 3143
Present Address
301, E2, Vasant Kunj
New Delhi - 110027
INDIA
Permanent Address
Vill – Akalpur, Post Off – Baheri
Dist – Barreilly, UP
Personal Data
Date Of Birth : 11th
Aug, 1986
Marital Status : Married
Dated: 11-04-2016
Career Overview
B.Tech in Information Technology from India, with 7+ years of experience
in portal & Single Sign on domain and 3+ years of Onsite exposure in
Project discovery, Project Implementation along with Administration &
Training with specialization in liferay Portal and Single Sign On domain
and currently working as Technical Support Managaer with CampusEAI
Consortium.
Excellent leadership, interpersonal and communication skills coupled with
a high degree of professionalism, has enabled to quickly achieve key
positions with all organizations. Ambition to rise to a leadership position
by making a significant contribution to the success and profitability of the
organization; by leveraging the management and technical experience
gained by working with different IT Universities in the United States and
Australia.
Objective
To be member of a winning team where innovation is “meaning of life”, motive is
“progress through learning” and "there is always a better way of doing things" is
the common belief.
Professional Experience Summary
Production Support Manager(Technical) (Sep’14 – Present)
CampusEAI India Pvt Ltd
Gurgaon, India and Ohio, US
Industry: Liferay Portal/Web Content Management, Single Sign On and
Mobile Apps (Higher Ed)
Shift Lead(Support) (April 2013 – Sept 2014)
Sr. Support Engineer (April 2012 – March 2013)
Sr. Implmentation Engineer (Feb 2011 – March 2012)
Implementation Engineer (March 2010 – Feb 2011)
NOC Enginerer(Sep 2009 – March 2010)
Skills
Operating System: Linux, Windows, Solaris
Databases: Postgress, mySQL, mySQL Replication, Percona
Clusters, Oracle Database, MongoDB along with database tuning
and performance optimization
Application Servers: Tomcat, Apache, Liferay Portal
Learning Management System : Moodle
CMS: Liferay, Drupal.
SSO: CAS, SHIB, OAUTH.
Directory Servers: AD, OpenLDAP, SunDS

Professional Experience – CampusEAI India Pvt Ltd
Designation : Production Support Manager - Technical(Liferay Portal & Single Sign On)
Organization : CampusEAI India Pvt Ltd
Duration : Sep 2014 Till Date
Job Responsibilities
Leading Liferay Division with CampusEAI Consortium and handling a team of 15 individual which include 12 Delivery
Engineers and 7 Project Managers/Project Coordinators and executing parallel 80-100 Liferay Implementations at a given
point of time which include some prestigious institutions like New York Institute of Technology, Albany State University,
University of Adelaide, Georgian College etc.
• Single handedly implemented a philosophy and groomed it into organizations core business in 2 yrs time
• Currently involved in 48 simultaneous projects, 40 projects taken LIVE and moved to support in the year gone
by
• Administering-Project kick offs,scoping,Delivery & sign offs
• Weekly Project Review sessions with all the delivery project clients
• Time & Cost Management for project's using CRM tools
• 95 % success rate on Escalation matrix, delivery with quality
• Actual Technical Deployment/Administration of Liferay liferay based Portal
• Proving Single Sign on Solution to following applications through Liferay Portal
a. Integrating ERP SOA( Banner, PeopleSoft, Datatel, Power Campus etc)
b. Integrating Learning Management systems ( Angel, Moodle, Sakai etc)
c. Integrating Mail Systems ( Exchange, Zimbra, Exchange Labs, Gmail etc)
d. Integrating Library Databases using EZProxy
• CAS (Central Authentication Service) Integration with Liferay Portal
• SHIB, OAUTH Integration to provide Federated SSO platform
• LDAP Integration with Liferay Portal for Authentication and Authorization ( with Active Directory, OpenLDAP,
Sun Directory Server, Novell eDirectories etc)
• Trainings to members on Role based Content Management on Liferay Portal
• 4 time winner of Golden Banana Award for implementing projects ON TIME & ON COST

Designation : Shift Lead(Support) (Liferay Portal & Single Sign On)
Duration : April 2013 – Sept 2014
• Ensure processes are aligned towards achieving committed SLAs and KPIs
• Identifying the custom development work for scoping
• Got additional ownership on doing sales and worked against strict targets
• Leading projects for Support
• Working on Support tickets
• Getting on Weekly sessions with clients
• Providing resolutions on tickets within defined SLAs
• Working with Load testing team to make sure production servers are tuned
• Tuning of mySQL servers
• Tuning of tomcat servers
• Complete ownership of leading Priority 1 isssues and prociding RCAs
• Complete ownership of leading Priority 2 isssues and prociding RCAs
• Make sure tickets are dispatched correctly to correct resources
• Ensure every services ticket has correct budgeted hours
• Ensure Support weekly calls are handled correctly
• Complete ownerhip of any esclations reported by clients
• Lead Production server’s Migration from current datacenter to AWS(EC2)
• Lead Production server’s Migration from Centos Operating to Ubuntu
• Load balancer troubleshooting(BigIP)
• ELBR troubleshooting

Designation : Sr. Support Engineer (Liferay Portal & Single Sign On)
Duration : April 2012 – March 2013
• Working on Support tickets
• Getting on Weekly sessions with clients
• Providing resolutions on tickets within defined SLAs
• Working with Load testing team to make sure production servers are tuned
• Tuning of mySQL servers
• Tuning of tomcat servers
• Identifying the custom development work for scoping
• Configuring EE(Enterprise Environment) – Mulitple Application/mySQL Nodes
• Integrating Muliplte LDAP(AD, opneLDAP, SunDS etc) servers with Liferay Portal
• CAS server Installation hosted with CampusEAI
• Onsite CAS server installations
• Enabling authentication with Onsssute CAS servers
• Configuring multiple mySQL server with Master-Master replication and Master-Slave Replication
• Configuring Percona clusters with Liferar portal
• Configuring RTDS(Real time directory Sync) for authorization
• Configuring Apache
• Implementing myphpadmin for mySQL access to be enabled for clients
• Mulicasting implementation – Content replication across Application Servers
• Troubleshooting Issues reported by Clients
• Providing Guidance to Engineers

Designation : Sr. Implmentation Engineer (Liferay Portal & Single Sign On)
Duration : Feb 2011 – March 2012
• Implementing of tomcat servers
• Installation of Liferay
• Configuring EE(Enterprise Environment) – Mulitple Application/mySQL Nodes
• Integrating Muliplte LDAP(AD, opneLDAP, SunDS etc) servers with Liferay Portal
• CAS server Installation hosted with CampusEAI
• Onsite CAS server installations
• Enabling authentication with Onsssute CAS servers
• Configuring multiple mySQL server with Master-Master replication and Master-Slave Replication
• Configuring Percona clusters with Liferar portal
• Configuring RTDS(Real time directory Sync) for authorization
• Configuring Apache
• Implementing myphpadmin for mySQL access to be enabled for clients
• Mulicasting implementation – Content replication across Application Servers
• Troubleshooting Issues reported by Clients
• Providing Guidance to Engineers
Designation : Implmentatiion Engineer (Liferay Portal & Single Sign On)
Duration : March 2010 – Feb 2011
• Tomcat server’s cofiguration
• Installation of Liferay
• Installation of SE(Standard Node Environments) having TOMCAT/mySQL on the same VM
• Integrating LDAP(AD, opneLDAP, SunDS etc) with Liferay Portal
• CAS server Installation
• Enabling authentication with CAS
• SSO(Signle Sign On setup)
• Configuring EHCAHCE on Liferay Portal
• Potlets deployment
• Deploying patches given by Development team

Designation : NOC Enginerer(Liferay Portal & Single Sign On)
Duration : Sep 2009 – March 2010
• Proactively Monitoring servers in a 24X7X365 environment in order to ensure 99.99% Cloud Services
availability to all Customers.
• Incident Management as per best ITIL practices.
• Providing first call resolution to all internal as well as external stake holders.
• Troubleshooting Infrastructure & Application issues up to Level-2 (on windows and Linux servers), investigating
RCA and taking steps to prevent reoccurrence.
• Instance machine creation on Amazon Cloud Network for various internal stake holders
• Resolve tickets as quickly and thoroughly as possible.
• Ensure automatic failover to secondary DB in case primary is down & Perform Database failover manually (if
automatic failover stops working) on Microsoft SQL Server 2008 R2.
• Restarting Servers/Services and make file system changes in order to troubleshoot critical alerts/troubled
tickets.
• Ensuring proper Backup management in Amazon cloud network.
• Monitoring LAN/WAN network and in case of RTO raise tag with Internet Service Provider and shift entire
network to secondary ISP
• Resolving VOIP issues
• Performing Daily/Weekly/Monthly Backup checking
• Various NOC Reports creation
• Team Handling/Roster Management for whole NOC Team
• On call Application support to some specific customers of a project
• Problem Management as per best ITIL practices
• Working with shifts in a 24x7 environment
• Develop and follow troubleshooting procedures in an effort to resolve problems
• Update documents in order to record architecture changes.
• Ensuring and developing good Personal relationship of all NOC Engineers (within & Outside Team)
• First NOC engineer hired in Network Operations Center & got the opportunity to learn from NOC manager in
building NOC from scratch level.

Balraj Singh

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