1. To enable email notifications in Workflow, the Oracle Applications server must be able to communicate with the email server by hostname or IP address. 2. The email server must support both SMTP to send emails and IMAP to receive emails related to purchase order and project request approvals. 3. An account must be created on the email server for the Workflow mailer to use for sending and receiving emails, and three folders under this account must be set up: INBOX, PROCESS, DISCARD.

1. In orderto enable Workflow notificationsthroughemail ,youhave totake the followinginyour
consideration:(SetupPre-Requisites)
1. Oracle Appsserverisable to pingthe mail server(byhostname orIPaddress),inCase of Linux
OS (include the mail serverhostname andIPaddresstoyourhost file).
2. Email ServermustsupportSMTP & IMAP (OracleWorkflowmailer supportIMAP version 4.0 (IMAP4)
complaintmail servers).
 The Mail ServermustsupportIMAP inorderto processinbounde-mailswhichcome
throughthe purchasingapproval process(i.e.the usercanapprove PO& PR from hise-
mail,Noneedtobe authenticatedwiththe Oracle Apps).
 The Mail ServermustsupportSMPT in orderto processoutbounde-mails
3. Create account inthe email server,This accountwill be usedbyWFmailerto receive andsend
e-mail messages, Three Foldersmustbe createdunderthe account(INBOX,PROCESS,DISCARD)
4. Configure the Workflow maileronthe applicationside (8steps)
NavigationSteps:
 Switchto SystemAdministratorresponsibility,selectDashboardfromOracle
ApplicationsManagermenu
 On the resultingPage,selectWorkflowManagerat ‘Navigate to’andclickGo

2.  On the resultingpage,clickonService Components

3.  On the Service ComponentsPage,selectWorkflow notificationmailerandpressedit
buttonto enable (configure)the workflow mailercomponent
 Followthe 8 stepsas below
Step(1) (Don’tchange the default values) inthisstep

4. =
Step(2) set Inboundservername(Email ServerhostnameorIPaddress)
Setusername &Passwordforthe email account
Setoutboundservername(Email Serverhostname orIPaddress)

5. Step(3) setReply-toAddress(same email accountinpreviousstep)&processthe next
stepsas defaults

6. Afterthe setupcompletion, Workflowmailerservice componentmustbe inrunningstatus.Totestthe
WF mailerthere istestmailerbutton,selectemployee name fromthe listandthe systemwill send
notificationtothisemployee(email addressmustbe filledinemployee recordinthe office detailstab)
People >Enterand maintain.
Alsoyoucan check fromthe back end(DB) byqueryingmail_statusinWF_NOTIFICATIONS table,for
successit mustbe SENT.
One more thing,the WF mailerisresponsible tosendemail foranyWorkflow (sendmail ) process,by
thissetupyouwill be able toreceive all the approval notificationsinSSHRthroughemail.
(NOTE:mail type mustnot be disabledinthe userpreferencestogetSSHR email notifications)