1. This document provides steps to troubleshoot issues getting a Tally.ERP 9 license in both single-user and multi-user environments. 2. For single-user, it involves checking the system date/time and license file. For multi-user, it provides steps to check the license server machine like date/time and license file, and to restart the license server. 3. It also lists steps for client machines to check the Tally.ini configuration, IP settings, ability to ping the server, ensuring the license server is running, and checking firewall and proxy settings.

1. Steps to be taken when you are unable to get the license in Tally.ERP 9
What is this document about?
This document will guide you through step by step troubleshooting process when Tally.ERP 9 starts up in
Educational Mode instead of the expected full use mode – this happens because of a failure to get the
license.
What do I need to do?
For Tally.ERP 9 Silver (Single User)
Check the following points on your computer where Tally.ERP 9 Silver is installed:
1. System Date and Time of the machine
2. License file
For Tally.ERP 9 Gold (Multi User)
License Server machine
Check the following on your license server machine:
1. System Date and Time of the License Server machine
2. License file availability
3. Re-start License Server
Client machines
Check the following on the client machines:
1. Configure License (Tally.ini settings)
2. Check for valid IP Configuration
3. Ping the Server
4. Check whether Tally License Server is running
5. Firewall
6. Proxy settings
Detailed procedure for each task of the checklist
License Server machine
1. System Date and Time of the Server: Check the System Date and Time of the License Server
machine. Tally.ERP 9 will not be in license mode in case the system date and time has been changed.
Double click on the clock at the taskbar notification area to open and check the Date & Time and Time
Zone, and set the current Date & Time, if required.

2. 2. License file availability: Check whether the license file ‘Tally.lic’ is available in the Tally.ERP 9
application folder (E.g. C:Tally.ERP9tally.lic) or at the folder where you have installed the License
Server on the license server machine.
In case you are unable to locate ‘tally.lic’ file, it indicates that:
The file has been deleted / corrupted
The file has been renamed
In such cases, Surrender the license by logging into the Control Centre, and Reactivate the
License.

3. 3. Re-Start License Server:
a. Is the license server installed on the license server machine? To check this:
Double click the ‘TallyAdmin.exe' file available in the Tally.ERP 9 folder of the server. The
‘Uninstall’ and ‘Restart’ buttons should be highlighted under the Service Operations under the
tab Licensing.
If the ‘Install’ button is highlighted, it means that this service has not been installed on the
license server machine, so please Install the same and Start Tally.ERP 9.
OR
Open services.msc and check whether Tally License Server 2.0 has started. (Go to Start >
Run > (type) services.msc)
b. In case the License file is available on the license server machine and you are still unable to get
the license, Re-start the license server.
To re-start the License Server, open TallyAdmin tool, i.e., double click on TallyAdmin.exe file
available in the Tally.ERP9 application folder or at the folder where you have installed the
License Server on the license server machine. Click on Restart.
A message ‘Tally License Server restarted successfully’ will be displayed.

4. Note: You may also re-start the License Server from the Services (Start > Run > type services.msg)
Client machine
Ensure that the License Server application is installed on the License Server machine, before you proceed to
perform the checklist for the Client machine.
1. Configuring License (Tally.ini settings): Open Tally.ERP 9, F12 Configure > Licensing >
Configure Existing License > Enter the IP Address of the Server or the Server Name and the
License Port number in the fields provided, as shown.
How do I know my server name? Where can I see the same? – Your sever name will be displayed
under the tab Computer Name under System Properties of your server machine. To view the same,
right click on My Computers > Properties > Computer Name > Full Computer Name.

5. Note: You can also open Tally.ini to mention the Tally License Server and Port number (E.g., Tally
License Server = MyServer: 9999). Close Tally application on the client machine to change the
settings in the Tally.ini file.
2. Check for valid IP Configuration: Check the IP Address: i.e., Start > Run > Command > Type
'ipconfig', it will display (i) IP Address (ii) Subnet Mask
Please note that the Subnet Mask Address range should be same for both the Server and the
Client machines.
For example:
(i) Client: IP – 192.168.1.1
Subnet Mask – 255.255.248.0
Server: IP – 192.168.2.1
Subnet Mask – 255.255.240.0
In the above case, even though the IP Address and Subnet mask are different, the License
will be served. The reason is the Subnet Address range is the same for both Server and
Client i.e., 192.168.0.0
(ii) Client: IP – 192.168.1.1
Subnet Mask – 255.255.255.0
Server: IP – 192.168.2.1
Subnet Mask – 255.255.255.0
In this case, the Subnet address range is different, i.e., 192.168.1.0 for Client and
192.168.2.0 for Server. Hence the License will not be shared across Client and Server.
3. Ping the Server: Ping the Server and check the network connectivity, i.e., Start > Run > Command
> Ping (IP Address), Example: Ping 192.168.7.81, you will get a message, 'Ping 192.168.7.81 with
32 bytes of data', along with other message lines (Please see to it that the lost % is ‘0’ (zero), as
shown.

6. 4. Check whether Tally License Server is running: Check whether the license service is running on
the server (tallylicserver.exe in case of Win 2000, and above), i.e.,
Open TallyAdmin tool (TallyAdmin.exe) available on the Tally.ERP 9 application folder on the client
machine and click on Ping. A window will pop up with a message ‘License server is Running’ along
with other details.
OR
You may also check through the Internet Explorer, i.e., Open the Internet Explorer and run
'http://Servername/IP Address:Port'. Example: 192.168.7.81:9999. It will display a message
License Server is Running (with Product, Serial number and License status details).

7. If it displays a message ‘The Page cannot be displayed’, please check for the Firewall and Proxy
settings.
5. Firewall: Check whether Tally.ERP 9 application files have been added under exceptions of the
Windows Firewall (Control Panel > Windows Firewall > Exceptions > Add Program). Also add the
Port number in which Tally License Server is running. Go to Start > Control Panel > Windows
Firewall > Exceptions > Add Port.

8. 6. Proxy Settings: If you are using a Proxy Server on your Client machine, add the servername to
the exceptions of proxy settings, i.e., go to Internet explorer > Tools > Internet Options >
Connections > LAN Settings > Check (tick) the option ‘Use a proxy server for your LAN’ >
Advanced > Enter the IP Address and Port number of your Service server E.g. Address =
192.168.1.3:9999 > click OK for proxy settings > Click the checkbox Bypass proxy server for local
addresses > OK.