This document provides installation instructions for the ATG Commerce Service Center (CSC) module. It outlines the prerequisites needed, including Java, an application server, database, and existing ATG 10.2 installation. It describes the agent-facing and customer-facing clusters of CSC. Steps are provided to download the installer, select a language, accept licenses, choose installation directories, and optionally configure the search provider. The document concludes by mentioning an alternative installation method using the Configuration Installation Manager (CIM).

1. Installation Guide
http://www.linkedin.com/in/keyurkshah

2. Agents in the contact center will be able to
perform following tasks using the ATG CSC
Module integration with its Commerce module
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Create and manage customer profiles
Create and manage orders
Issue refunds and exchanges
Process returned items
Research customer activity
Manage shipping issues

3. 
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JDK 1.6 or above
Supported Application Server (e.g. WLS)
Supported Database (e.g. Oracle Express)
2 Database users (admin & svcagent)
ATG Web Commerce Platform 10.2
ATG Web Commerce Reference Store 10.2

4. You need to ensure below tasks are complete
prior to installing ATG CSC:
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Install Web Application software
Install Application server
Install ATG 10.2
Install and configure the Web Commerce 10.2
Install a supported database

5. ATG CSC as defined in Oracle’s documentation
comprises of both customer-facing and agentfacing clusters. Basically, the ATG CSC works in
tandem with Commerce and other ATG
applications.
External Application
Internal Application
Customer-facing Cluster
Agent-facing Cluster

6. 
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View profile
Create profile
Edit profile
Change password
View customer activity
View order
Create order
Edit order
Cancel order
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Create return
Issue credit
Price override
Record return

7. 
CSRPROFILES - which has the CSR-specific access rights
on customer profiles as well as global access rights on
customer profiles and on tickets
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CSRORDERS - which has CSR-specific access rights on
orders except override prices and issue credits and global
access rights on customer profiles, orders, products, and
tickets
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CSRMANAGER - which has CSR-specific access rights on
profiles and all rights on orders as well as global access
rights on customer profiles, orders, products, and tickets
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CSRTICKETING - which has global access rights on tickets

9. 
You need to download the highlighted file in below
screenshot from http://edelivery.oracle.com for your
ATG Commerce media pack based on the OS
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Run the ATG=-Service10.2_300REL.exe on your
Windows OS to run the installer executable

10. 
Select the
language of your
choice for the
installer program
and click on “OK”
to continue

11. 
Click on “Next’ to continue with the installation
of the ATG CSC Module

12. 
Accept the license agreement and click “Next”
to continue with the installation

13. Commerce Service Center is
comprised of two required
components, the base code
and the UI.
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Commerce Service Center
Base - This component
provides the infrastructure
systems for CSC
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Commerce Service Center
UI - This component
provides the agent-facing
UI for CSC

14. 
Choose the install folder (I’ve left it default)

15. 
Choose the shortcut folder

16. 
If ATG Search is going
to be your search
provider for ATG
Commerce & ATG CSC
– you need to provide
the Search HOST
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Remember – you can
also select to use
Endeca Search as your
search provided
instead of ATG Search

17. 
Here is your chance to make any changes to the values you provided to
the installation prompts or click on “Install” to continue with the
installation.

20. To install Commerce Service Center using CIM, do the following:
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Install your application server
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Install your application files
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To start CIM, go to <ATG10dir>/home/bin and launch the CIM script:
./cim.sh | bat
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Select the products you want to install
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Select the add-ons that you want to install (CSC would be one of the addons)
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Follow the CIM script according to the prompts
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You can type H at any prompt for additional information

21. 
You can reach me @
http://www.linkedin.com/in/keyurkshah
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Oracle ATG CIM Guide can cover detailed
steps on installing the add-ons such as Mobile
or CSC
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Or else will create another GUIDE just for
outlining CIM instructions for configuring CSC