The document details a comprehensive commerce service center platform, which includes a multitude of features for optimizing product management, campaign strategies, customer engagement, and reporting capabilities. It supports multi-site operations, dynamic engagement tactics, customizable workflows, and a variety of integrations such as payment systems and CRM tools. Additionally, the platform offers advanced analytics, detailed catalog management, and enhanced user experience options to facilitate effective commerce and customer interaction.

1. Commerce Service Center
Product Modules
Commerce Suite
Optimization Solutions
Platform
multi-site aware
Campaign
Optimizer
Lead
Performance
BCC
Enabled
- Page, - Page Fragment
- Slot Content
- Product template
- Category template
- Promotions
Call Tracking
Test Duration Mgt
Automated reports
Segment Filtering
- Manual start/end
- Automatic start/end
- Forced disabled
multi-site aware
-
Voice over IP infrastructure
Dynamic number replacement
Dynamic call routing
Call Recording
Rich Lead Analytics
Volume discounts
Form to Call
Personalized
Email
Price Lists
Qualification Rules
Save & Send
Landing Page Management & Deployment
Opt-in/optout segments
Discount calculators
Click to Call
Recommendations
User Segments
Content Groups
Internal & external
Profiles
Content
Targeters
Merchandising
Standard and Custom
Workflows
Catalog
Management
Media Item
Mgt
Price list mgmt
Price entry
Import | Export
Conflict Resolution
Asset Merge
Custom editors
Asset linking
Search Merchandising
- Item ranking
- Facet Management
- Query rules & Configuration
- Redirection, Prioritization
- Exclusion, Positioning
** Testing Facility
multi-site aware
Customer edit
Custom Catalogs
multi-site aware
Abandonment Detection
Item, Order, Shipping, Discounts
Lost Detection
Abandonment Reports
Recovery Emails
Configurable SKUs
Faceted Navigation
Gift List
Product cross-sells
Gift Certificates
Product up-sells
Saved Orders
Web Services
Complete order | Transactional order | Inventory | Pricing |
Promotion | Security | Catalog | Profile
Commerce Repositories Product Catalog
- Availability dates
- Caching
- Re-order threshold
- Inventory change events
Multi-site
BCC
Enabled
Social media
Extendible for
business users
Promotional Examples
Multi-language
Shipping methods
multi-site aware
Versioned SQL Repository
JSP File Assets
Data and Project Purge
File Content Meta Data
Repository Extract
Routing
Reporting
Versioned File System
- File content meta tags
- Target type, content labels
- Linked projects
- Size Estimator
- Index Partitioning | Deploy
- Parallel | concurrent indexing
- Workbench
- Question - Results - Topics
Workflow System
Asset Editor
Asset Manager
Indexer
Event Listeners
- Record Audit Trail
- Send Notification
- Login/Logout
- Session start/end
- Clicks a Link
- Between Dates
- Page View
- At Time
- User Registers
- Wait Time
Slots
User Repository
Personalized Email
Profile Management
Content System
Role
Community
User
Profile
Security
Content
Repository
Requisitions
- Content View
- On Date
- Email Received
- Form Submit
- Server Start
- Profile Change
-
Targeting Droplets
Site Preview
Invoices
Content Loader Service
Distributed Lock Mgr
Distributed Cache Mgr
Query Caching
ResultSet Caching
Partial Item Cache
General SQL Adaptor
DAA Caching
Session Back-up
Module Mgmt
Content Groups
Content Targeters
Datawarehouse
- Default star schema
- Core Dimensions
- Site visit
- User (External, Internal)
Restricted Payment Methods
Search Engine
Scheduler
Rules Engine
- Customizable Pipelines
- Distributed
- Schedulable
- Repository Extractors
- Summarization
Restricted Shipping
Topic Browse
Component Security
Segments
Contract Support
Nucleus IoC
Container
Siebel
SAP
SAP
WebService
Web Service
Custom...
LDAP Repository
Secured Repository
Security - Access Mgt
Nucleus Component
Access
Dynamo Message
Senders
Repository Access
Composite Repository
Logging Services
- SQL Logger
- Rotating File Logger
- Email Logger
- Console Logger
- Log Data Sampler
- Summarizer
Droplets
JSP taglibs
Pipeline Manager
SEO Services
- URL templates - Jump
Servlet - Canonical URLS
- Site maps – SEO Tagging –
Item links
Form Services
- Form Security
- File Upload
- Data-type Converters
- Form validators
Dynamo Messaging
- SQL JMS Provider
- Local JMS Provider
- Plug&Play Message Routing
Tickets
Manual &
Automated
Creation
Associating &
Escalation
-
ATG search integration
Advanced search set criteria
Topic and decision trees
Auto-categorization
Automatic Indexing
Assignment
Assign, Claim,
Release
Reassign,
Defer, Reopen
CRM
Integrations
Task Mgt
- Claim
- Assignment
- Notification
multi-site aware
- Complex report authoring
- Multi-page, multi-query reports
Query Studio
- Adhoc queries & simple reports
- View data, add filters
- Change appearance
Report Center
- Security
- Automated generation
- Formats: PDF, HTML, Excel,
CSV
- Multi-Server Support
- Database configuration
- Datasource creation
- Sample data loading
- Server Creation
- EAR file deployment
- Across all applications
- Batch mode scripts
IdGeneration Services
Auto-tagging
Generic Caching
Sampler Services
Generic Queues
Registry Services
- Bounce handler
- SMTP Email Sender
- Batch Email Queue
- JSP-to-email
- POP service
- Distributed mailer
- 250,000 emails/hr/svr
Auto-deploy
to Self-Service
- Agent Favorites
- Top questions
- Hot solutions
- Current results
- Solution history
- Recent searches
- Recommended reading
Ticketing Repository
Email Services
Ticketing
integration
Usability Tools
Configuration
Installation
Mgr
Ticketing
WebServices
Integration Repository
Integration
Framework
REST Services
Offer
Management
Search
Report Studio
Data Loader
Contract based pricing
Order Approvals
Facets
Config Layering
Catalog
Purchase Lists
Transactional
Support
Link
Validation
for Solutions
Customer Intelligence
Cost center billing
Purchase Limits
Results filtering
News
Inventory
multi-site aware
Delegated admin
Search Assistance
Dictionary
Inspection
Index Audit
Content Inspection
Article
Delegated Admin
B2B
Repository API
Process Engine
Scenario Editor Mgmt
BCC
Enabled
Dynamo Application Framework
Data Anywhere Architecture
- Conditions
Reports
- Solution usage
- Agent activity
Catalyst Asset Program
Commerce | Site Administration | Content Admin | Merchandising | Search | Personalization
- Topic Sets
- Dictionaries
- Term Weights
- Query Rules
- Multi-Language
- Text Processing
- Ranking Config
- Site Admin integration
Multi-site Support
Multi-channel Escalation
multi-site aware
- KCS authoring flow
- Custom solution types
- Easy solution creation & mgt
- Pre-defined solution types
- Solution approval workflow
- Full solution versioning
- Statement level security
- Targeted statements
- Multi-language solutions
- Solution change proposals
- Owning Groups
- File attachments
- Inline images
- Owning Group Management
Rapid
implementation
Search Admin
Multi-language
Hot Answers
Advanced Search
Knowledge Mgt
Streamlined search
results
Account workflow
Catalog Site Membership
Top Questions
Transactional Services
Interaction Tracking
Accelerated
Knowledge UI
Scenario Manager
- Record Event
- Send email
Ticket History
multi-site aware
Topic Tree
Knowledgebase
Multi-channel
Search
Search History
De-escalation
- Order fragments
- Status updates
- Multiple fulfillers
- Configurable pipelines
- Hard and soft good fulfillment
Common Use Cases
BCC
Enabled
Self Service
Knowledge
Shared site elements
multi-site aware
Winback
Orders
Front Line Agent
SQL Repository
- Redirect User
- Remove Content
Inventory
Claimables
Fulfillment Framework
Multiple inventory sources
Real-time/batch update
Pre-order stock
Back-order stock
Unlimited stock
multi-site aware
Checkout workflow
Asset Preview
Actions
Price
- Advanced mail routing rules
- Automated queue distribution
- Chat escalation
- Usage reporting
- Unique tabbed interface
- Live customer Web
content
- Response Library
- Integration Panels
Payment Group
(Gift Certificate)
Personalization Examples
Tools
- importRepository, exportRepository,validation
- Outcomes
Tax
Payment Group
(Credit Card)
Email Response
Single Agent UI for Click
to Call, Click to Chat
and Email Response
CommerceItem
Gift Registry
Type Ahead Search
Deployment Manager
- Deploy assets: One Off Deployments,
Locked Asset Visibility
- Cache pre-populate
- Smart cache invalidation
- Switched deployment
CommerceItem
Customer Experience Focus
Content Administration
BCC
Enabled
-Actions
Organization
Wish Lists
ATG Best Practices
Edit Live
Adaptive Scenario Engine
Workflow Engine
User Authority
CommerceItem
Shipping Group
SEO Tags
Site Management
- Create & Maintain site groups
- Create & Maintain sites
- Manage site categories
- Manage site assets
- Change Profile
- Show Content
- Set variable
Shipping Group
Purchase Lists
-
CSV Import
/Export
Site Administration
-Tasks
Order
Inventory Framework
BCC
Enabled
- Rules-based dynamic engagement
- Dynamic, contextual routing
- Screen share and page push
- Click to call escalation
- Post chat surveys
- Conversion and usage reporting
CommerceItem
Product Bundles
- PayPal Integration
- Google Checkout integration
- CyberSource Integration
- PayloPro Integration
- Taxware Integration
- Order restrictions
- Managing relationships
- Address verification
- Credit card auth
- Managing state
- Check out
Rules based dynamic engagement
Dynamic, contextual call routing
Screen sharing and page push
Escalation from Chat
Post call surveys
Conversion and usage reporting
Click to Chat
Agent Console
multi-site aware
Payment Framework
Pipeline processors
Creating commerce objects
Assign items to shipping groups
Assign costs to payment groups
Set handling instructions
Merging orders
Personalization
Preview
Promotions Management
- Promotional templates
- Foldering
- OOB tiered promotions
- Multi-offer Coupons
- Import | Export | Custom
Price display
Shipping Group
- Promotional up-sell | cross sell
- Closeness qualifiers
Order and Customer
Search
Enhanced scalability
Incremental indexing
Indexing Service
New UI for search results
Cross-sells
Multiple
catalogs
-
Relationships
Reactivation Detection
- Buy x get y
- BOGO
- Tiered quantity, cost
- Time period
Usability Design
- scalable browsing
- split-pane
- drag & drop
Fine-grain Security
Inventory
status
Customer Activity Research
- Ticket history
- Order history
Product Comparisons
-
BCC
Enabled
Product detail view with
images
Scheduled Orders
Cart Abandonment
Commerce Reference Store
Asset Search
Project Mgmt
Customer
creation
Agent notes
Click to Call
Integrated session
passing for unified
multi-channel
experience
Quick find by sku id,
product id, price or
description
Address Management
Password reset
Order Process Framework
- Predictive blended relevancy
- Real time relevant suggestions
- Exposure of full catalog
- Merchant refinement & control
- web, email, mobile, contact center reach - Automated merchandising
Personalization
Credit Card Management
Live Help
multi-site aware
Browse by category tree
Refund | Exchange | Appeasement
Promotions Browser and Mgt
Multi-Site Commerce
- Scheduled orders - Product comparison
- Shopping carts
- Gift | Wish lists
Video Connect
Timers &
wait states
- Stepwise Guides
- Call tracking and notes
- CRM integration framework
- Agent preferences
Gift and Wish List Management
Find users by attribute
- first name - last name
- login
- phone number
- email
- postal code
Anonymous cart retrieval
Create new order
- Add products from tree
- Quick add by id
- Tab and Panel layout
- Ajax communication
- Keyboard shortcuts
- Security Management
UI Management
UI Customization
Custom Branding
Layout Management
User Management
Order Cancellation
Promotions
Pricing Engines
BCC
Enabled
Commerce Integration
Bounce Mgt
- Campaign revenue tracking
Edit Live
- Commerce event triggers
Email Templates, Dynamic Email Editor
-
Commerce
Pricing
Multi Stage Event Based Campaign Mgt
Manage Scheduled Orders
Check-out - complete order
- Add and remove items
- Check-out walk-through
- Automatically applies promotions
- Agent price adjustments
- Order comments
Catalog browse
Agent Application Framework
Returns and Exchange processing
- Order re-price
- Promotion validate
- Credit issuance, RMA creation
- Return codes and reason
- Price adjustments
Find orders by attribute
- order id
- status
- login
- date range
- email
- order contents
- first name
- last name
- complete shipping info
- complete billing info
Version: 13_DEC 2010
Test Elements
Outreach
Order Management
Resource Pools
XML Combination
XML Services
Repository to XML
OOB Reports
- Role
Dashboards
- Commerce
- Search
- Knowledge
- Self Service
- Outreach
- CSC
Site Determination
Site Context
Multi-site sharables
Multi-site page coding
Site aware personalization
Multi-site repository membership
Portal
WSRP
Support
Community
Mgmt
Alert Mgmt
Admin UI &
Framework
Portal
Apps
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JSR-168 Portlet Mgt
Portal Framework
Eclipse Tools
J2EE Project
Configuration
Nucleus Editor
App Server
Deploy Tools
Repository
Definition Editor
ATG Control Center

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