Operations Oversight Coordinator - Job Description
•Download as DOCX, PDF•
1 like•98 views
The Operations Oversight Coordinator is responsible for: 1) Providing oversight of operations related to daily, mid-term, and long-term resource planning and ensuring smooth workflows and processes. 2) Continually monitoring service levels and metrics to ensure the best client experience and optimize resources. 3) Monitoring call volume and ticket backlogs to make recommendations about staffing to maintain coverage and support.
Report
Share
Report
Share
Recommended
Visual stream mapping
The document discusses visual stream mapping (VSM) that was performed to analyze a company's process for handling various media requests. VSM involves segregating value-added vs. non-value added activities, and calculating process cycle efficiency. The analysis found that implementing continuous flow with FIFO queues at each step could reduce process cycle time from around 35 hours to about 6 hours by removing dependencies between steps. It provides recommendations such as establishing process owners instead of case owners and designing the process to work backwards from a fixed migration window deadline.
How to Build an Invincible Incident Management Plan
We all know that service degradation and outages are going to happen, especially as organizations increase their system complexity and their pace of change. It’s not a matter of if your organization will face this threat, but when.
However, total disaster is not inevitable. With a robust incident management plan in place, your team can recover from downtime quickly to mitigate revenue loss, customer churn, brand backlash and employee burnout. The answer is not to slow down the business, it’s to respond more effectively when incidents occur.
Join Splunk + VictorOps' Director of Product Marketing, Bill Emmett, for a live webinar on Thursday, June 27th at 1pm EDT to learn:
The essential components of an effective incident management plan
How to instill key downtime recovery principles in a team of any size or level
Tools to reduce MTTA/MTTR and power continuous improvement with greater automation, transparency and collaboration
How to build a centralized healthcare call center
The document provides guidance on setting up a centralized healthcare call center, including determining the need, gathering baseline data, identifying leadership, integrating software, hiring staff, ensuring compliance, testing, and establishing metrics. Key steps include assessing the patient experience, integrating practice management software with call center software via APIs or HL7, hiring the right supervisor and agents, creating scripts, getting a single phone number, and establishing metrics to measure performance.
Visual stream mapping
VSM is a visual technique used to analyze and improve workflow processes. It involves mapping value-added versus non-value added activities to identify areas for improvement. The document discusses applying VSM to analyze a company's media extraction and migration workflow. It found that making the processes flow in a continuous manner and establishing first-in-first-out queues at each step could reduce the total workflow time by 40% by removing dependencies between steps. It recommends piloting these changes initially for smaller media sets to achieve more consistent and predictable lead times.
Establisha Right Sized Incident Management Process
Resolve service issues faster and more successfully.
Your Challenge
Service restoration for incidents is too slow.
Incident treatments and attempts at service restorations do not completely resolve the issue.
Service disruptions and outages are prolonged due to an informal and inefficient Incident Management process.
Confusion and mismanagement of critical incidents prolong service impacting outages that dramatically undermine the operational abilities of the organization.
Our Advice
Critical Insight
ITIL’s Incident Management process is not a one-size-fits-all framework.
Adapt your Incident Management roadmap and develop a process that is right for your organization.
A right-sized process, not the most complex process, will allow you to experience the strongest returns.
Impact and Result
Service outages and disruptions will have smaller organizational impact as a result of more targeted and efficient Incident Management.
Develop a strong Incident Management process that will prepare your staff to manage all incidents that could be experienced within IT Infrastructure or Applications.
March 2009 - Reducing Incidents: 3-2-1-0 Approach
This document outlines a 3-2-1-0 continuous improvement initiative to reduce IT incidents and support costs. The approach aims to move resolution of incidents and requests closer to the customer by eliminating unnecessary items, empowering self-service, and expanding the service desk's capabilities. Key steps include identifying improvement opportunities, assessing where resolution can be handled, ensuring proper knowledge, training, and measurement, and implementing changes through clear communications and project management. Initial results saw reductions in incident volume, improved customer satisfaction, and faster resolution times.
Prabu Yoharasa CV updated
Prabu Yoharasah is seeking a challenging position that utilizes his extensive experience in areas such as risk management, training, projects, operations, and process improvement. He has over 10 years of experience in roles such as Operations Support Lead at HP and Customer Lifecycle Management Administrator at Agilent Technologies, where he was responsible for tasks like workload balancing, queue management, incident and problem management, and ensuring customer satisfaction. Prabu holds a Master's Degree in Business Administration from Dublin Metropolitan University and has received recognition as an HSBC-HDPM Best Global Resourcing 100 Club Winner.
Incident Management PowerPoint Presentation Slides
This document outlines an incident management plan. It includes sections on incident prioritization based on severity and impact levels, team responsibilities and contact information, communication plans, the incident management process flow, escalation processes, and best practices. The plan provides guidance on how to classify, respond to, communicate about, and resolve different types of incidents to minimize disruption and recover services.
Recommended
Visual stream mapping
The document discusses visual stream mapping (VSM) that was performed to analyze a company's process for handling various media requests. VSM involves segregating value-added vs. non-value added activities, and calculating process cycle efficiency. The analysis found that implementing continuous flow with FIFO queues at each step could reduce process cycle time from around 35 hours to about 6 hours by removing dependencies between steps. It provides recommendations such as establishing process owners instead of case owners and designing the process to work backwards from a fixed migration window deadline.
How to Build an Invincible Incident Management Plan
We all know that service degradation and outages are going to happen, especially as organizations increase their system complexity and their pace of change. It’s not a matter of if your organization will face this threat, but when.
However, total disaster is not inevitable. With a robust incident management plan in place, your team can recover from downtime quickly to mitigate revenue loss, customer churn, brand backlash and employee burnout. The answer is not to slow down the business, it’s to respond more effectively when incidents occur.
Join Splunk + VictorOps' Director of Product Marketing, Bill Emmett, for a live webinar on Thursday, June 27th at 1pm EDT to learn:
The essential components of an effective incident management plan
How to instill key downtime recovery principles in a team of any size or level
Tools to reduce MTTA/MTTR and power continuous improvement with greater automation, transparency and collaboration
How to build a centralized healthcare call center
The document provides guidance on setting up a centralized healthcare call center, including determining the need, gathering baseline data, identifying leadership, integrating software, hiring staff, ensuring compliance, testing, and establishing metrics. Key steps include assessing the patient experience, integrating practice management software with call center software via APIs or HL7, hiring the right supervisor and agents, creating scripts, getting a single phone number, and establishing metrics to measure performance.
Visual stream mapping
VSM is a visual technique used to analyze and improve workflow processes. It involves mapping value-added versus non-value added activities to identify areas for improvement. The document discusses applying VSM to analyze a company's media extraction and migration workflow. It found that making the processes flow in a continuous manner and establishing first-in-first-out queues at each step could reduce the total workflow time by 40% by removing dependencies between steps. It recommends piloting these changes initially for smaller media sets to achieve more consistent and predictable lead times.
Establisha Right Sized Incident Management Process
Resolve service issues faster and more successfully.
Your Challenge
Service restoration for incidents is too slow.
Incident treatments and attempts at service restorations do not completely resolve the issue.
Service disruptions and outages are prolonged due to an informal and inefficient Incident Management process.
Confusion and mismanagement of critical incidents prolong service impacting outages that dramatically undermine the operational abilities of the organization.
Our Advice
Critical Insight
ITIL’s Incident Management process is not a one-size-fits-all framework.
Adapt your Incident Management roadmap and develop a process that is right for your organization.
A right-sized process, not the most complex process, will allow you to experience the strongest returns.
Impact and Result
Service outages and disruptions will have smaller organizational impact as a result of more targeted and efficient Incident Management.
Develop a strong Incident Management process that will prepare your staff to manage all incidents that could be experienced within IT Infrastructure or Applications.
March 2009 - Reducing Incidents: 3-2-1-0 Approach
This document outlines a 3-2-1-0 continuous improvement initiative to reduce IT incidents and support costs. The approach aims to move resolution of incidents and requests closer to the customer by eliminating unnecessary items, empowering self-service, and expanding the service desk's capabilities. Key steps include identifying improvement opportunities, assessing where resolution can be handled, ensuring proper knowledge, training, and measurement, and implementing changes through clear communications and project management. Initial results saw reductions in incident volume, improved customer satisfaction, and faster resolution times.
Prabu Yoharasa CV updated
Prabu Yoharasah is seeking a challenging position that utilizes his extensive experience in areas such as risk management, training, projects, operations, and process improvement. He has over 10 years of experience in roles such as Operations Support Lead at HP and Customer Lifecycle Management Administrator at Agilent Technologies, where he was responsible for tasks like workload balancing, queue management, incident and problem management, and ensuring customer satisfaction. Prabu holds a Master's Degree in Business Administration from Dublin Metropolitan University and has received recognition as an HSBC-HDPM Best Global Resourcing 100 Club Winner.
Incident Management PowerPoint Presentation Slides
This document outlines an incident management plan. It includes sections on incident prioritization based on severity and impact levels, team responsibilities and contact information, communication plans, the incident management process flow, escalation processes, and best practices. The plan provides guidance on how to classify, respond to, communicate about, and resolve different types of incidents to minimize disruption and recover services.
Pti07 perusahaan
Dokumen tersebut membahas tentang perencanaan perusahaan dalam tiga aspek utama, yaitu: (1) aspek kelayakan bisnis yang meliputi analisis potensi bisnis, portofolio produk, SWOT, dan kompetensi perusahaan; (2) aspek kelayakan manajemen yang meliputi kompetensi manajerial dan organisasi perusahaan; (3) aspek kelayakan teknis, pasar, dan finansial yang meliputi analisis produk, proses
GLOBAL CRUDE OIL MARKET
GROWTH FACTORS AND CHALLENGES FOR OIL MARKET; GROWTH FACTORS FOR OIL MARKET; Demographic Factors, Oil Demand, Motorization in Asian Countries, Upstream Costs Increase, Principal CHALLENGES FOR OIL MARKET, US Shale Oil Production, US shale oil production potential for well drilling, Other constraints, Deepwater Production, Iraqi production growth prospects, GTL – challenge for the oil market after 2020
Struktur organisasi dan tenaga kerja di pertambangan
Dokumen menjelaskan struktur organisasi dan tenaga kerja di pertambangan. Terdapat dua pola kerja, yaitu mengerjakan sendiri atau menggunakan subkontraktor. Organisasi terdiri dari lima divisi yakni perencanaan, operasi tambang, pengolahan, K3L, dan administrasi serta keuangan. Setiap divisi memiliki peran penting untuk kelancaran operasi pertambangan.
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral Resources
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral ResourcesGeology Department, Faculty of Science, Tanta University
Earth Resources; Reserves and resources; Nonrenewable Mineral Resources ; What are industrial minerals?; Why are industrial minerals so important?; Geology of Industrial Minerals Deposits; Classification of industrial minerals; Factors important in evaluating an industrial minerals deposit; Selected industrial rocks and mineralsDiffernt technologies in oc mines
This document provides an overview of open pit mining technologies used in coal mines operated by SCCL in India. It discusses the key types of surface and subsurface mining methods. For open pit mining, it describes various mechanized methods used including shovel-dumper combinations, draglines, and bucket wheel excavators. It also outlines the ideal conditions for open pit mining and discusses operations involving stripping, drilling, blasting, extraction, and transport of coal. Pit design considerations like bench dimensions and slope angles are also summarized.
Coal Handling Plants....
The presentation contains the various types of coal fouund in India & the various ways of Handling of coal in palnt by various operations......
Studi Kelayakan Tambang: Pengantar
Pengantar Mata Kuliah Studi Kelayakan Tambang oleh Prof. Dr. Ir. H. M. Taufik Toha, DEA
Design of openpit mining
The document provides an overview of the key steps and considerations in designing an openpit mining operation, including:
1) Preliminary evaluation of the deposit to assess resources, mining technology options, and economic viability.
2) Conceptual mine planning including pit layout, equipment selection, and modifications or optimization.
3) Detailed steps in the design process such as studying exploration data, setting final pit limits, developing production sequences, and designing access ramps and haul roads.
4) Additional design elements like pit dimensions and slope angles, production capacity based on reserves and equipment, and optimizing stripping ratios.
Coal Handling Plant ( CHP )
This document provides an overview of a coal handling plant (CHP). It discusses the key components and processes within a CHP, including:
- Transportation of coal primarily via railways to the plant.
- Analysis of incoming coal to check quality matches agreements.
- The general layout and flow of coal through the plant via wagon tipplers, conveyor belts, crushers, and bunkers.
- The crushing process uses a three stage system to reduce coal size.
- Operational cycles to bunker, stack, or reclaim coal depending on bunker levels and maintenance needs.
- Key equipment used includes wagon tipplers, conveyor belts, double roll crushers, rotary break
Zeolite and its uses
zeolites, types, nature, synthetic, processes, Deposits and properties;Physical characteristics of some naturally occurring zeolites; molecular sieves;Adsorption and related molecular sieving; zeolite catalysts
Surface mining planning and design of open pit mining
Surface mining planning and design of open pit miningGeology Department, Faculty of Science, Tanta University
This document provides an outline for a lecture presentation on open pit mining methods and planning. It discusses key parameters such as bench height and geometry, cutoff grade calculation, and factors affecting open pit stability. The presentation covers the basic concept of open pit mining, how overburden is removed, and machinery used such as trucks, shovels, and drills. Diagrams illustrate typical bench terminology and pit slope angles. The importance of optimizing the pit design is addressed through considering elements like production scheduling, waste disposal, and ultimate pit limits.Topic 5: Mining Methods-Part I-Surface mining
Topic 5: Mining Methods-Part I-Surface mining Geology Department, Faculty of Science, Tanta University
Open pit mining involves digging a large hole or pit at the earth's surface to extract ore deposits near the surface. Overburden or waste rock is removed to expose the ore body, which is then extracted using large excavating equipment like shovels and haul trucks. Ore is transported from the pit either by truck or conveyor belt to a processing facility. Open pit mining provides high productivity and low costs but requires significant capital investment and can have large environmental impacts due to the large scale of surface disturbance. It is best suited to deposits that are relatively shallow and large in area.Data mining
The document is a chapter from a textbook on data mining written by Akannsha A. Totewar, a professor at YCCE in Nagpur, India. It provides an introduction to data mining, including definitions of data mining, the motivation and evolution of the field, common data mining tasks, and major issues in data mining such as methodology, performance, and privacy.
Coal and Ash Handling
This document discusses coal handling and combustion in thermal power plants. It begins by describing the different types of coal and methods of coal analysis. It then covers various aspects of coal handling including transportation, unloading, storage, and in-plant transfer systems. Specific equipment for crushing, conveying, and elevating coal are explained. The document concludes with a discussion of coal storage, preparation plants, and solid fuel combustion using different types of stokers.
Donald G Recker Jr
Donald Recker has over 28 years of experience managing data center operations at PNC Bank, including 18 years in management roles. He has consistently developed high-performing teams and helped many employees advance their careers. Currently he manages the first shift of the Integrated Operations Center, representing it in projects, meetings, and incident response. Throughout his career at PNC Bank he has taken on roles with increasing responsibility, from operator to supervisor to manager, ensuring service level commitments are met and issues are resolved.
Goh Phik Li
This document contains the resume of Goh Phik Li. It details his work experience as a Tools & Performance Improvement Specialist at Scope International (M) Sdn Bhd, where he focuses on improving processes and identifying areas for reduction. It also outlines his previous role as an Incident Manager and experience managing high severity incidents. His education is listed as a Bachelor's Degree in Computer/Telecom Engineering from University Tunku Abdul Rahman.
More Related Content
Viewers also liked
Pti07 perusahaan
Dokumen tersebut membahas tentang perencanaan perusahaan dalam tiga aspek utama, yaitu: (1) aspek kelayakan bisnis yang meliputi analisis potensi bisnis, portofolio produk, SWOT, dan kompetensi perusahaan; (2) aspek kelayakan manajemen yang meliputi kompetensi manajerial dan organisasi perusahaan; (3) aspek kelayakan teknis, pasar, dan finansial yang meliputi analisis produk, proses
GLOBAL CRUDE OIL MARKET
GROWTH FACTORS AND CHALLENGES FOR OIL MARKET; GROWTH FACTORS FOR OIL MARKET; Demographic Factors, Oil Demand, Motorization in Asian Countries, Upstream Costs Increase, Principal CHALLENGES FOR OIL MARKET, US Shale Oil Production, US shale oil production potential for well drilling, Other constraints, Deepwater Production, Iraqi production growth prospects, GTL – challenge for the oil market after 2020
Struktur organisasi dan tenaga kerja di pertambangan
Dokumen menjelaskan struktur organisasi dan tenaga kerja di pertambangan. Terdapat dua pola kerja, yaitu mengerjakan sendiri atau menggunakan subkontraktor. Organisasi terdiri dari lima divisi yakni perencanaan, operasi tambang, pengolahan, K3L, dan administrasi serta keuangan. Setiap divisi memiliki peran penting untuk kelancaran operasi pertambangan.
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral Resources
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral ResourcesGeology Department, Faculty of Science, Tanta University
Earth Resources; Reserves and resources; Nonrenewable Mineral Resources ; What are industrial minerals?; Why are industrial minerals so important?; Geology of Industrial Minerals Deposits; Classification of industrial minerals; Factors important in evaluating an industrial minerals deposit; Selected industrial rocks and mineralsDiffernt technologies in oc mines
This document provides an overview of open pit mining technologies used in coal mines operated by SCCL in India. It discusses the key types of surface and subsurface mining methods. For open pit mining, it describes various mechanized methods used including shovel-dumper combinations, draglines, and bucket wheel excavators. It also outlines the ideal conditions for open pit mining and discusses operations involving stripping, drilling, blasting, extraction, and transport of coal. Pit design considerations like bench dimensions and slope angles are also summarized.
Coal Handling Plants....
The presentation contains the various types of coal fouund in India & the various ways of Handling of coal in palnt by various operations......
Studi Kelayakan Tambang: Pengantar
Pengantar Mata Kuliah Studi Kelayakan Tambang oleh Prof. Dr. Ir. H. M. Taufik Toha, DEA
Design of openpit mining
The document provides an overview of the key steps and considerations in designing an openpit mining operation, including:
1) Preliminary evaluation of the deposit to assess resources, mining technology options, and economic viability.
2) Conceptual mine planning including pit layout, equipment selection, and modifications or optimization.
3) Detailed steps in the design process such as studying exploration data, setting final pit limits, developing production sequences, and designing access ramps and haul roads.
4) Additional design elements like pit dimensions and slope angles, production capacity based on reserves and equipment, and optimizing stripping ratios.
Coal Handling Plant ( CHP )
This document provides an overview of a coal handling plant (CHP). It discusses the key components and processes within a CHP, including:
- Transportation of coal primarily via railways to the plant.
- Analysis of incoming coal to check quality matches agreements.
- The general layout and flow of coal through the plant via wagon tipplers, conveyor belts, crushers, and bunkers.
- The crushing process uses a three stage system to reduce coal size.
- Operational cycles to bunker, stack, or reclaim coal depending on bunker levels and maintenance needs.
- Key equipment used includes wagon tipplers, conveyor belts, double roll crushers, rotary break
Zeolite and its uses
zeolites, types, nature, synthetic, processes, Deposits and properties;Physical characteristics of some naturally occurring zeolites; molecular sieves;Adsorption and related molecular sieving; zeolite catalysts
Surface mining planning and design of open pit mining
Surface mining planning and design of open pit miningGeology Department, Faculty of Science, Tanta University
This document provides an outline for a lecture presentation on open pit mining methods and planning. It discusses key parameters such as bench height and geometry, cutoff grade calculation, and factors affecting open pit stability. The presentation covers the basic concept of open pit mining, how overburden is removed, and machinery used such as trucks, shovels, and drills. Diagrams illustrate typical bench terminology and pit slope angles. The importance of optimizing the pit design is addressed through considering elements like production scheduling, waste disposal, and ultimate pit limits.Topic 5: Mining Methods-Part I-Surface mining
Topic 5: Mining Methods-Part I-Surface mining Geology Department, Faculty of Science, Tanta University
Open pit mining involves digging a large hole or pit at the earth's surface to extract ore deposits near the surface. Overburden or waste rock is removed to expose the ore body, which is then extracted using large excavating equipment like shovels and haul trucks. Ore is transported from the pit either by truck or conveyor belt to a processing facility. Open pit mining provides high productivity and low costs but requires significant capital investment and can have large environmental impacts due to the large scale of surface disturbance. It is best suited to deposits that are relatively shallow and large in area.Data mining
The document is a chapter from a textbook on data mining written by Akannsha A. Totewar, a professor at YCCE in Nagpur, India. It provides an introduction to data mining, including definitions of data mining, the motivation and evolution of the field, common data mining tasks, and major issues in data mining such as methodology, performance, and privacy.
Coal and Ash Handling
This document discusses coal handling and combustion in thermal power plants. It begins by describing the different types of coal and methods of coal analysis. It then covers various aspects of coal handling including transportation, unloading, storage, and in-plant transfer systems. Specific equipment for crushing, conveying, and elevating coal are explained. The document concludes with a discussion of coal storage, preparation plants, and solid fuel combustion using different types of stokers.
Viewers also liked (20)
contoh proposal Tugas Akhir evaluasi alat gali muat dan alat angkut bab 1
contoh proposal Tugas Akhir evaluasi alat gali muat dan alat angkut bab 1
Struktur organisasi dan tenaga kerja di pertambangan
Struktur organisasi dan tenaga kerja di pertambangan
Struktur organisasi dan tenaga kerja di pertambangan
Struktur organisasi dan tenaga kerja di pertambangan
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral Resources
Lecture 1:Concepts of an Nonrenewable Nonmetallic Mineral Resources
Surface mining planning and design of open pit mining
Surface mining planning and design of open pit mining
Similar to Operations Oversight Coordinator - Job Description
Donald G Recker Jr
Donald Recker has over 28 years of experience managing data center operations at PNC Bank, including 18 years in management roles. He has consistently developed high-performing teams and helped many employees advance their careers. Currently he manages the first shift of the Integrated Operations Center, representing it in projects, meetings, and incident response. Throughout his career at PNC Bank he has taken on roles with increasing responsibility, from operator to supervisor to manager, ensuring service level commitments are met and issues are resolved.
Goh Phik Li
This document contains the resume of Goh Phik Li. It details his work experience as a Tools & Performance Improvement Specialist at Scope International (M) Sdn Bhd, where he focuses on improving processes and identifying areas for reduction. It also outlines his previous role as an Incident Manager and experience managing high severity incidents. His education is listed as a Bachelor's Degree in Computer/Telecom Engineering from University Tunku Abdul Rahman.
Chistopher Toms Resume 2014
The document summarizes the professional experience and qualifications of Christopher L. Toms, including over 10 years of experience leading teams in high-risk environments such as the US Marine Corps and data center operations at Amazon. He has a track record of improving processes, resolving unique problems, and coaching employees. His skills include leadership, effective communication, problem solving, and managing resources and personnel.
Sachin_Kumar
This document contains a resume for Sachin Kumar, who has over 12 years of experience in back-end operations and team management. Currently, he works as an Operation Lead for TCS Ltd., overseeing a team of 45 people providing IT support for ONGC Ltd. Prior to his current role, he held similar leadership positions at other companies such as CMC Ltd. and PCS Technology Ltd., where he was responsible for managing teams and ensuring customer satisfaction. His experiences include incident and problem management, process implementation, team management, and customer relationship management in accordance with ITIL frameworks.
Arslan Sarwar_CV
The document provides a summary of the candidate's experience and qualifications for a telecom professional role. It outlines over 6 years of experience in managed services, implementation, project management, and technical support roles. Key responsibilities and projects are described, including positions as team leader for managed services projects in Saudi Arabia and Pakistan, and involvement in 4G network swap projects. Technical skills outlined include experience with various BTS, microwave, and transmission equipment from vendors such as Huawei, Nokia, Motorola, and Alcatel-Lucent.
Arslan Sarwar_CV
The document provides a summary of the candidate's experience and qualifications for a telecom professional role. It outlines over 6 years of experience in managed services, implementation, project management, and technical support roles. Key responsibilities and achievements are listed for previous roles in Saudi Arabia and Pakistan, including managing telecom teams and swap projects, troubleshooting networks, and overseeing maintenance, installations and commissioning of various telecom equipment.
Puneeth T New resume
Puneeth T is a service management and administration professional with 9 years of experience in customer service, operations management, and technical support. He currently works as a subject matter expert for IBM, providing guidance on incident and problem management processes for 13 clients. Previously he has worked for Dell, AOL, and other companies in technical support and customer service roles. Puneeth holds an ITIL and CCNA certification and is proficient in English, Hindi, Kannada, Telugu, and Tamil.
All lawson
This document describes the responsibilities of an M3 PM role including:
1) Managing end-to-end projects from a technical perspective including 3-4 assigned projects.
2) Creating robust technical project plans in collaboration with the Technical Project Manager including scope, governance, roles, scheduling, costs, communication, etc.
3) Managing daily project activities on the technical aspects including meetings, action items, decision making, problem solving, risk management, and status updates.
The role requires experience in Infor's M3 product, strong project planning and management skills, effective communication skills, and people management experience. A degree in IT, business, or project management is preferred along with project management certifications.
Kartheek Resume
Kartheek Velagapudi is a network and infrastructure engineer based in Bangalore, India. He has over 5 years of experience managing incidents, problems, and changes as well as monitoring infrastructure through various tools like Solarwinds, Moatis, and HP OV. Currently he works as an incident manager at Tesco where some of his responsibilities include resolving network, server, and application issues, monitoring infrastructure and jobs, and handling priority 1 and 2 incidents. He has previously worked at Mphasis and GNOC where he coordinated infrastructure operations and supported clients.
Benjamin Santos Resume V1
Benjamin Santos has over 15 years of experience in project management and technical roles in the telecommunications industry. He has managed both small and large scale deployment projects for AT&T Wireless, ensuring they are delivered on time, on budget, and meeting quality standards. His areas of expertise include project management, change management, planning, reporting, and risk management.
Praveen resume
This document provides a summary of an individual's professional experience, education, and skills. It lists over 18 years of experience in command center operations and technical support roles for various companies. Key responsibilities included incident management, outage management, process management, and people management. Technical skills listed include tools like Minitab, CMS monitoring software, and Microsoft Office. Educational certifications held include ITIL V3 Foundation and PRINCE2 Foundation and Practitioner.
Bineet Kumar U
Bineet Kumar provides his contact information and objective of maximizing his team leading experience. He has over 7 years of experience in roles such as team management, service operations, people management, and project management. He is certified in ITIL, PRINCE2, and RHCE and has experience leading Linux support teams. He has worked as a project lead for Morgan Stanley and as a senior software engineer for British Telecom, where he was responsible for incident management, service requests, and ensuring SLAs were met.
KT_CV_23Jan17
Kevin Thomas is a conscientious leader with over 20 years of experience managing teams and delivering IT solutions. He is currently working to define new business processes at Clydesdale Bank. Previously he was a Team Lead at IBM, overseeing a team providing application support. He has a range of technical skills including programming languages, databases, and ITSM tools.
Resume plant head 13 jun 15
This resume summarizes Vipin Raj Punia's career experience over 27 years in operations, project management, and general management roles. Currently, he is the Plant Head at Autodecor Pvt Ltd in Manesar, Haryana, where he oversees all plant operations, production planning, quality management, and vendor development. Previously he held roles as General Manager of Operations at several manufacturing companies. Punia has extensive experience managing teams, projects, plant operations, quality assurance, sourcing, and safety and regulatory compliance. He possesses strong leadership, communication, and problem-solving skills.
Todd Link 2017
Todd W. Link is a senior manager with over 20 years of experience in network operations and optimization for major telecommunications companies. He has a proven track record of leading initiatives to improve service delivery, troubleshooting, and root cause analysis. Link is skilled in team building, project management, and customer satisfaction. He currently manages a team that monitors networks and provides diagnosis and repair for issues.
Cindy Ward - Resume
Cindy Ward is an experienced IT project manager and software implementation manager with over 15 years of experience. She has managed projects in healthcare, education, and IT services. Her experience includes project management, software configuration, user training, and quality assurance testing. She is proficient in various software programs such as NextGen Healthcare's EPM/EHR software.
Charles Margeson Resume
Charles Margeson has over 16 years of experience in operations and project management roles requiring team leadership, process management, and technology skills. He has a track record of successfully executing projects to improve business processes and systems. His career includes management positions with responsibilities for contact centers, project delivery, performance reporting, and systems support. He led major initiatives such as transitioning a call center to new operations and upgrading automated and workforce management systems.
EMMANUEL CABALSA MAAÑO_ CV updated
Emmanuel Maano is seeking a new position. He has over 5 years of experience in workforce forecasting and scheduling supporting multi-site organizations. Currently he is a Forecast and Schedule Analyst at Convergys Philippines Inc., where he analyzes forecasted volumes and schedules staffing to ensure efficient resource utilization and acceptable service levels. He holds a Bachelor's degree in Industrial Engineering from Manuel S. Enverga University Foundation.
Rahul Sharma
Rahul Sharma is seeking a managerial role utilizing over 9 years of experience in project management, operations and maintenance, client relationship management, and team management in the telecom/IT industry. He is currently a Senior Consultant at Infosys managing a team of 8 employees and global accounts. Prior to this, he held roles as an Incident Manager at Ericsson managing customer escalations and outages, and as an MSS Engineer configuring and maintaining ZTE and Ericsson telecom equipment.
Akshay Sareen_ resume
This document contains a summary of qualifications and experience for Akshay Sareen. He has worked as a Software Engineer at Tech Mahindra Limited since 2014, where he supports Microsoft Retail Stores servers. He has experience managing virtual machines, providing remote server support, and working on patch management and migration projects. Akshay also has a Bachelor's degree in Electronics and Communication Engineering and certifications in networking.
Similar to Operations Oversight Coordinator - Job Description (20)
Operations Oversight Coordinator - Job Description
- 1. Createdbyj2fr Last Update:10/16/13 Operations Oversight Coordinator- Job Description Provide oversighttooperationsrelatedtodaily,mid-term, andlong-termresource planning. Involve all stakeholderstoestablishan *OperationsPlaybook. Helpensure thatworkflow andprocessesare smooth. Focus on arrangingfor mostefficientresourcingwhilemaintainingoverallTSC - IT Service Deskmetricgoals. Service Level Management Continuallymonitor,analyze,andreviewthe level of service the TSCprovidestoourclients. · Be knowledgeable of currentTSCteams’scopesandprocesses · Monitorreal-time telephone performanceandticketbacklogstoensure bestclientexperience and optimize resources. · Ensure agreed-uponITservicesare deliveredontime. WorkwithSupervisors andSeniors. · Servicesare providedinacost-effective,safe,andefficientmanner AvailabilityManagement Monitor andtrack call volume forpeaks,trends,outagesandmake recommendationstostaff accordingly. · Ensure each teamhas minimumrequiredresourcesforoperations · Assessriskandimpactswhenshiftingresourcesfromone phone skill toanother - ReviewAttendance log,Vacationschedules,andTrainingandtailboardmeetingswithSeniorsand Supervisorstoensure propercoverage andsupport. · Establishagreed-uponprocessesandprioritylevelsforreallocatingresources · Reviewanytrendingwhichmaycause animpactto clientservice andteamsupport. Share resultswith SupervisorsandSeniorsforawarenessandinclusion. Capacity Management Supportsoptimumandcost-effective supporttothe end-user · Measure workvolume andassessif currentresourcescan provide support · Provide recommendationstoSupervisorsandSeniorsonhow tooptimize processesasneeded IT Service Continuity Establishacourse of actionin the eventthe TSCis down. Ensure that clientsknow where togoto reachus by phone,website,orchat. · Work withManager,SupervisorsandSeniorsto prioritizeactivitiestobe performedineventof adisaster · Performriskassessmentforeachteamanddevelopcontingencyplanstobe includedinOperationsPlan - Basic Performance Objectives - Telephone performance - Tickets - OperatingStrategies - HighCall volume strategy - HighTicketqueue strategy - Resource Management - EmergencyPreparedness
- 2. Createdbyj2fr Last Update:10/16/13 - Stepsto take for outages - Network - Telephone - Power Customer Excellence Continuallybe opentoandobtainfeedbackonthe TSC’slevel of customerservice. Customer-Focused, EngagedEmployees.