In January 2015 the World Economic Forum announced water crises as one of the greatest risks to world society. To tackle this challenge, the water industry needs to manage water resources strategically. The Operational Efficiency Partnership model allows SUEZ’s experts and representatives from partners and clients to establish a team to improve the performance of water and wastewater treatment plants as well as network systems.

1. Operational
Efficiency
Partnership
municipal solutions
Water

2. 2
1
Global Risks 2015 Report – 10th Edition, World Economic Forum
importance
ofpartnerships
In January 20151
, the World Economic
Forum announced water crises as
one of the greatest risks to world
society. Today, water utilities are
facing numerous challenges:
• resource scarcity
• rapid population growth and
urbanisation
• ageing water and wastewater
infrastructures
• rising operational costs
• increasingly stringent
government regulations
• increasing customer expectations
of water quality and services
• maintaining affordable prices

3. 3
To tackle these challenges, the water
industry needs to manage water
resources strategically. This means
encouraging the reuse and recycling of
water, improving the quality of drinking
water and wastewater discharge,
fostering financing opportunities, and
developing treatment technologies that
serve communities from urban to rural
and from undeveloped to developed.
The strength and success of the
water industry relies on all of its
members working together towards
a common goal.
SUEZ believes efficiencies can
be achieved through partnerships.
Drawing on our solid collaborative
approaches, we have gained
expertise from various local and
global experiences; we work
with clients and partners to
deliver measurable outcomes
and improvements.

4. 4
theurgeto
partner
SUEZ introduces the
OperationalEfficiency
Partnership.
The Operational Efficiency Partnership model
allows SUEZ’s experts and representatives from
partners and clients to establish a team to improve
the performance of water and wastewater treatment
plants as well as network systems.
understanding

5. 5

6. themodel
6
One
team
One
performance
based
agreement
A risk and reward
framework is established
to engage each member
of the team to achieve
commongoals and
commitments.
This mechanism enables the partnership’s
performance to be analysed and to help partners
share risks and benefits.
Each financial year annual budget is reviewed and
compared to the previous financial year’s results
in order to ensure that contractual savings are
delivered to clients.
operational
efficiency
partnership

7. Shared
objectives
Shared
budget
Shared
KPIs
7

8. corporate
governance
8
operational
efficiency
partnership

9. 9
Solid governance is crucial
to driving partnership
achievements.
Through the Operational
Efficiency Partnership,
SUEZ and our clients jointly
leadtheteam in creating
the right culture, setting out
budgets, defining objectives
and detailing action plans.
Leadership
team
Chairman appointed
by client. Representatives
from client and SUEZ
Integrated
programdelivery
team
Sources from client or
local contractors
Management
team
Representatives from
client and SUEZ

10. 10
Enhancements can be
achieved through different
business improvement
programs across all
operational aspects to deliver
committed sustainable
savings and efficiencies.
As an added value of this collaborative approach, a Technical
Assistance Program (TAP) is introduced within the Operational
Efficiency Partnership.
Through this program, our local alliances have access to SUEZ’s
global technical expertise and our research and development
programs at CIRSEE1
.
Depending on the needs and areas of improvement, SUEZ’s
experts will assist the team in assessing and optimising
their operations.
1
CIRSEE is SUEZ’s global R&D centre dedicated to developing innovative
water and wastewater technologies
Beenyup Wastewater
Treatment Plant
business
improvements
operational
efficiency
partnership

11. 11
Through Aroona Alliance, our collaboration in
Western Australia, a Good to Great strategy was
launched to deliver optimisations to our client.
The strategy outlines goals including stretch goals to
challenge the team to deliver beyond the contractual
requirements. To provide a measurable KPI, a
five-year sustainable saving of AUD 25M was also
committed within the strategy.
As part of the Good to Great Strategy, Business
Improvements are initiatives intended to improve the
Alliance’s performance and efficiency.
Network
management
Energy
efficiency
Operational
efficiency
Asset
management
Process
optimisation
Procurement
andsupply
chain
Chemical
optimisation
Safety
Water
quality
Network
energy
efficiency
Data
management
Safety
Keyareasforplantefficiencyimprovements
KeyareasfornetworkefficiencyimprovementsCasestudy

12. 1
TAP – Technical Assistance Program
12
Savings
$16.1 million of sustainable savings
delivered in the first three years
Safety
1.2 million working hours without a lost
time injury in 2014/15
Water & wastewater services
compliance
• 100% compliance with Drinking Water
Quality Index
• 100% compliance with newly
introduced Wastewater Quality Index
Asset management
• Target of 100% of Strategic Asset
Management Plans developed
• Target of all maintenance plans
reviewed on the risk and performance
based approach
Chemical optimisation
20% savings in chemicals across the
water and wastewater treatment plants
Energy efficiency
$300,000 targeted savings every year
Procurement
• $2.9 million targeted savings over the
5-year plan
• $1.3 million achieved to the end of
June 16
TAP1
More than 20 TAP1
missions from July
2012 until 2016
AroonaAllianceWestern Australia
Aroona Alliance is a joint venture between SUEZ and Broadspectrum
in Western Australia. It is delivering sustainable operational
efficiencies and cost savings to the Water Corporation.
references

13. 13
Energy efficiency
• A total cumulative cost saving of
$3.2 million across major wastewater
treatment plants
• 20% energy improvement in efficiency
ratio (kWh/ML treated) at Bolivar WWTP
since 2012-13 and 27% improvement at
Christies Beach WWTP
Environmental performance
• At the Bolivar High Salinity Plant,
the 2015/16 average total nitrogen
concentration at the outlet was 5.3 mg/L,
significantly below the consent standard
Water recycling
• Allwater plays a vital role in recycling
29% of wastewater for use in toilet
flushing, garden watering, and irrigation
of parks, crops, and vineyards
• In the summer months, Christies Beach
WWTP recycles 92% of its wastewater
Power generation
• A total cumulative cost saving of
$11.5 million across three major WWTPs
• The Bolivar WWTP is now 87% self-
sufficient, exporting 8,097 MWh to the
grid in 2015/16 compared with 2,361 MWh
in 2014/15
• Co-digestion is being introduced at
Glenelg WWTP, achieving an increase
of up to 25% in power generation
Chemical efficiency
• The improved chlorine dose efficiency at
the recycled WTPs over the past 3 years
represents $172,000 of cost savings
• A 12% improvement in sugar dosing at
Glenelg WWTP has been achieved over
the past 3 years. This means a cost
saving of $168,000
Customer service
Improved customer attendance times
for networks jobs resulted in 8.4% less
kilometres travelled while completing 5%
more jobs per employee
AllwaterSouth Australia
Allwater is a joint venture between SUEZ and Broadspectrum in
South Australia that works cohesively with SA Water to deliver critical
improvements and efficiencies.

14. TheOperationalEfficiency
Partnershiphelpsto
improvetheperformance
ofwaterandwastewater
treatmentplantsaswell
asnetworksystems
14

15. 1515
smartand
reliableresource
management
solutions
SUEZ makes
the best use of
water and waste by
providing smart and
reliable solutions
for towns, cities,
businesses and
industry.
With 80,000 employees across
five continents, we combine our
international experience, research,
technology and know-how with our
local expertise to deliver effective
solutions for our customers.
Our local team provides solutions
that supply seven million
Australians with drinking water,
divert 880,000 tonnes of waste
from landfill every year, and enable
the oil and gas sector to process
natural resources in a sustainable
and efficient way.
we divert upto
55%
of general waste
95%
of recyclables
97%
of garden organics
we provide
7.0M
Australians with
drinking water
3.5M
Australians with
wastewater services

16. 16
IMAM02122
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