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Openness Audit from “Open Leadership”

This openness audit comes from the book “Open Leadership” and its purpose is to help you
understand just how open you are today. Once you understand how open you are, you can then
figure out how open you need to be to achieve your goals. More about “Open Leadership” can be found at
http://www.open-leadership.com.

The audit consists of two sections, one around the six elements of information sharing, and the other around the four
types of decision making. Conduct an openness audit throughout your organization, compare the results, and gain
alignment and definition on how open you are.

Information Sharing
There are many ways to share information. For each statement about each type of information sharing, rate yourself
on a “1” to “5” scale, with “1” being Strongly Disagree and “5” being “Strongly Agree”. Just as important, provide
examples both internally and externally of each type of information sharing.

Explaining                                                                         Total                          _____

_____ My organization is disciplined about keeping company information
confidential, so that people feel comfortable sharing sensitive information.

_____ The executive team takes the time to explain to employees how
decisions are made.

_____ Customers and partners outside the organization feel they understand
how and why the company makes decisions.

Updating                                                                           Total                          _____

_____ Technology and processes are in place to facilitate sharing and
collaboration.

_____ Many executives and employees frequently use social technologies like
blogs, microblogging, or collaboration platforms to provide updates.

_____ Shared updates are useful and easily accessible.

Conversing                                                                         Total                          _____

_____ Employees and executives are free to blog and participate publicly in
social media as long as they act responsibly.

_____ The organization is committed to hearing from and talking with
customers and employees - even when those conversations may be negative in
tone.

_____ There is a strong community of customers and partners who help
expand the scope of conversation with each other.




1|Page                                                                         ©2010 Charlene Li, Inc. All rights reserved.
Open Mic                                                                            Total                          _____

_____ There are channels through which employees and customers and
contribute ideas and content.

_____ The organization actively encourages employees and customers to
contribute their ideas and best practices

_____ Customers and/or partners frequently contribute ideas and suggestions
that are adopted by the organization.

Crowdsourcing                                                                       Total                          _____

_____ There is a platform for large groups of people to be able to contribute
ideas, innovations, and solutions in an organized way.

_____ There is an appetite to seek out and try new sources of ideas and
innovation.

_____ Ideas from outside the organization are frequently incorporated into
products, services, and processes.

Platforms                                                                           Total                          _____

_____ Architecture and data platforms are defined and open for widespread
access.

_____ Open platforms are seen as a strategic and competitive advantage for the
organization, and invested in appropriately.

_____ Many employees, developers, and partners tap open platforms to create
new products and experiences for customers.

Total Score                                                                         Add totals from above       _____




Interpreting your score: These scores are not to be used as on absolute scale, but rather as a diagnostic tool for you
to understand where your organization is open and where it is not. In particular, understand how you do or don’t
have the right level of structure, encourage, and exhibited behavior in each area of information sharing.




2|Page                                                                          ©2010 Charlene Li, Inc. All rights reserved.
Decision Making Process
Decisions are made every day in your organization. This part of the audit examines some of the most common
decisions that are made in every organization. For each type of decision, identify the decision- making process that
is used today, who is involved, what kind of shared information is used to make the decision, and how effective the
decision making process is.

To improve effectiveness, you may want to change the decision making process to be more open, but you may also
want to consider who is involved or if better information sharing could improve effectiveness as well.

Type of decisions           Type of decision-        Who is              What shared               Effectiveness
                            making used              involved?           information is used       (Score on a “1” to
                            (Centralized,                                to help make the          “5” scale, with
                            Democratic,                                  decision?                 “1”=not effective
                            Consensus,                                                             at all and
                            Distributed)                                                           “5”=highly
                                                                                                   effective

Acquisition

Partnerships

Branding/positioning

Product development

Budgeting

Workflow design

Hiring

Others




3|Page                                                                         ©2010 Charlene Li, Inc. All rights reserved.

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Openness audit

  • 1. Openness Audit from “Open Leadership” This openness audit comes from the book “Open Leadership” and its purpose is to help you understand just how open you are today. Once you understand how open you are, you can then figure out how open you need to be to achieve your goals. More about “Open Leadership” can be found at http://www.open-leadership.com. The audit consists of two sections, one around the six elements of information sharing, and the other around the four types of decision making. Conduct an openness audit throughout your organization, compare the results, and gain alignment and definition on how open you are. Information Sharing There are many ways to share information. For each statement about each type of information sharing, rate yourself on a “1” to “5” scale, with “1” being Strongly Disagree and “5” being “Strongly Agree”. Just as important, provide examples both internally and externally of each type of information sharing. Explaining Total _____ _____ My organization is disciplined about keeping company information confidential, so that people feel comfortable sharing sensitive information. _____ The executive team takes the time to explain to employees how decisions are made. _____ Customers and partners outside the organization feel they understand how and why the company makes decisions. Updating Total _____ _____ Technology and processes are in place to facilitate sharing and collaboration. _____ Many executives and employees frequently use social technologies like blogs, microblogging, or collaboration platforms to provide updates. _____ Shared updates are useful and easily accessible. Conversing Total _____ _____ Employees and executives are free to blog and participate publicly in social media as long as they act responsibly. _____ The organization is committed to hearing from and talking with customers and employees - even when those conversations may be negative in tone. _____ There is a strong community of customers and partners who help expand the scope of conversation with each other. 1|Page ©2010 Charlene Li, Inc. All rights reserved.
  • 2. Open Mic Total _____ _____ There are channels through which employees and customers and contribute ideas and content. _____ The organization actively encourages employees and customers to contribute their ideas and best practices _____ Customers and/or partners frequently contribute ideas and suggestions that are adopted by the organization. Crowdsourcing Total _____ _____ There is a platform for large groups of people to be able to contribute ideas, innovations, and solutions in an organized way. _____ There is an appetite to seek out and try new sources of ideas and innovation. _____ Ideas from outside the organization are frequently incorporated into products, services, and processes. Platforms Total _____ _____ Architecture and data platforms are defined and open for widespread access. _____ Open platforms are seen as a strategic and competitive advantage for the organization, and invested in appropriately. _____ Many employees, developers, and partners tap open platforms to create new products and experiences for customers. Total Score Add totals from above _____ Interpreting your score: These scores are not to be used as on absolute scale, but rather as a diagnostic tool for you to understand where your organization is open and where it is not. In particular, understand how you do or don’t have the right level of structure, encourage, and exhibited behavior in each area of information sharing. 2|Page ©2010 Charlene Li, Inc. All rights reserved.
  • 3. Decision Making Process Decisions are made every day in your organization. This part of the audit examines some of the most common decisions that are made in every organization. For each type of decision, identify the decision- making process that is used today, who is involved, what kind of shared information is used to make the decision, and how effective the decision making process is. To improve effectiveness, you may want to change the decision making process to be more open, but you may also want to consider who is involved or if better information sharing could improve effectiveness as well. Type of decisions Type of decision- Who is What shared Effectiveness making used involved? information is used (Score on a “1” to (Centralized, to help make the “5” scale, with Democratic, decision? “1”=not effective Consensus, at all and Distributed) “5”=highly effective Acquisition Partnerships Branding/positioning Product development Budgeting Workflow design Hiring Others 3|Page ©2010 Charlene Li, Inc. All rights reserved.