SlideShare a Scribd company logo
1 Image : franksblog.edublog.org Online collaboration tools between mediators Christine Koehler http://twitter.com/Mediateur_ I International Congress on mediation, Lisbon 7-9 october 2010
Whoam I ? 2
Agenda 3
How will this session go ? alternance of  Interactions  with you Presentation from me Using 1 online tool based on experience: French Judiciary experiment  4
session will be recorded  5
We’ll use 1 online tool :  6
Why Tweeter ? ,[object Object]
Enable online conversation
Asynchronous :engage conversation with friends and people interested in what you say ,[object Object],we'll do thattoday ! 7
How to connectyourlabtop or smartphone to internet ? Use wifi Username: mediationcong Password: mediationcong2010 8
Do you have a Twitter account ?  9 Type « twitter » in Google http://twitter.com/ ‘microblogging’ SMS/instant messaging, Public, called a « tweet » 140 characters
yes ! use hashtag   #Lisbmed  in all your tweets  10
No Twitteraccount ?let’screate one 11
So nowyou have one ! use hashtag #Lisbmed in all your tweets Or, to have this #Lisbmedautomatically included, go to http://tweetchat.com http://tweetgrid.com or http://twubs.com and start ! 12
Sendyour first Tweet ! Introduce yourself. Location? Focus? Favorite topics? add #Lisbmed in each tweet  13
we will dialogue together creating a Twitterwall 14
Happy to meetyou !
Whycollaborate ?  16
17 Why would you, mediator, collaborate with other mediators ?  use Twitter and  #Lisbmed to share your thinking
French experiment : mediators for labour disputes  Place : Cour d'Appel de Paris 10 chambers involved Preparation : 3 years discussions 4 mediators’organizations involved  1 process agreed 18
French experimentphase I :  information during public hearing  Mediatorsselected by organizations 1 mediator present  in each public hearing 40 mediatorsinvolved Court selects cases suitable for mediation and suggest to meet mediator for information If both parties agree, mediation can start StartedDecember 2009 19
Phase II: summons for information Court will select appropriate cases All parties with lawyers will get appointment together with mediator for information as soon as appeal is received Expected to start in December 2010 20
At start, still many questions How to organize chart of “on duty” mediators? Where do mediatorssit ? next to Court ? with public and lawyers ? somewhereelse ?. How to deal with reluctant judges ?  How to report questions and remark to Court ? Whochooses the mediator ? the Court ? the parties ? How to mesure effectiveness of mediation ? how to all mediators  get into court without queuing with public visitors how to recognize visually a mediator … 21
Solutions found : Chart of duties prepared by 1 representative of mediators Keep accurate track of presence All changes arranged prior to hearing and informed to rep Weekly meeting of mediators Regular contacts with Court Coordinator …. 22
After 9 months often Difficult to maintain momentum  Some mediators cannot attend meetings Mediators’meetings seem rated as unsatisfying 23
Myown questions How to capitalizeexperience ?  How to learnfromit ? How to shareitwithothers ? How to increase participation ? 24
Whycollaboratebetweenmediators ? Youranswers 25
Why Online ? 26
27 Whycollaborate online ?  use Twitter and  #Lisbmed to share your thinking
Everybodyis online ! 28
Cour d’Appel experiment 29 Creation of a Google group
Characteristics groups.google.com/  Free Needs to have/create a Google Account Can be 100% private :approved subscription Eachmemberreceived emails  either on his computer, or online as requested Space to share documents online Space to share links online 30
Whatget'sdone on our Google Group ?  Share reports of duties =>increased knowledge of each chamber's position Ask questions and get answers Prepare meetings Share on dutycalendar Share meetings reports between our coordinators and judges Share documents   Know eachother etc.. 31
Whycollaborate online ? Youranswers 32
33 How to start a collaboration online ? use Twitter and  #Lisbmed to share your thinking and/or experience
Start with a real need 34
Help people  learn Be ready to help Encourage people Buildeasy FAQ Keep It Simple Build trust Communicateprogress 35
Key successfactors openess trust interaction engagement 36
How to start a collaboration online ? Youranswers 37
38 What are your favorite online tools? use Twitter and                                           #Lisbmedto share :  Name of online tool ?  Use ? Why do youlikeit ? (careful: 140 charactersonly)
There are Tools for .. Everything ! … Select few 39
Tools for Sharing information With group Withinterested people With « everybody » 40
Tools for workingtogether on 41 Word documents Spreadsheets Slide shows Calendars Databases Without back and forth emails !
Google Documents : 100% online  Document or spreadsheet or presentation or pdf … Create or import fromyour computer Sharewithothers
Practical Tools : Finding time  dates for meetings 43
Collaborative Websites 44 Wikis ! Wiki-wiki meansrapidity in Hawaian More and more free solutions Wellknownexample : Wikipedia
Web monitoring 45
What are your favorite online tools? Youranswers 46
47 What challenges do yousee  ? use Twitter and                                           #Lisbmedto share
Cour d’appel experiment Many mediators were not familiar even with email had to teach them how to create Google account preparetutorials prepare easy to find screen sharing Encourage unformal discussion, even if this gives many emails in inbox, in order to create group cohesion  48
What challenges do yousee ? Youranswers 49
50 Questions ? use Twitter and                                           #Lisbmedto share
sources Top Twitter Tutorials on YouTube 100-tools-for- learning-2009 The emerging Top 100 Tools for Learning 2010 List 30 Ways to use Social Media to Work Smarter lrnchat.wordpress.com/ 51

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Onlinetools v3

  • 1. 1 Image : franksblog.edublog.org Online collaboration tools between mediators Christine Koehler http://twitter.com/Mediateur_ I International Congress on mediation, Lisbon 7-9 october 2010
  • 4. How will this session go ? alternance of Interactions with you Presentation from me Using 1 online tool based on experience: French Judiciary experiment 4
  • 5. session will be recorded 5
  • 6. We’ll use 1 online tool : 6
  • 7.
  • 9.
  • 10. How to connectyourlabtop or smartphone to internet ? Use wifi Username: mediationcong Password: mediationcong2010 8
  • 11. Do you have a Twitter account ? 9 Type « twitter » in Google http://twitter.com/ ‘microblogging’ SMS/instant messaging, Public, called a « tweet » 140 characters
  • 12. yes ! use hashtag #Lisbmed in all your tweets 10
  • 14. So nowyou have one ! use hashtag #Lisbmed in all your tweets Or, to have this #Lisbmedautomatically included, go to http://tweetchat.com http://tweetgrid.com or http://twubs.com and start ! 12
  • 15. Sendyour first Tweet ! Introduce yourself. Location? Focus? Favorite topics? add #Lisbmed in each tweet 13
  • 16. we will dialogue together creating a Twitterwall 14
  • 19. 17 Why would you, mediator, collaborate with other mediators ? use Twitter and #Lisbmed to share your thinking
  • 20. French experiment : mediators for labour disputes Place : Cour d'Appel de Paris 10 chambers involved Preparation : 3 years discussions 4 mediators’organizations involved 1 process agreed 18
  • 21. French experimentphase I : information during public hearing Mediatorsselected by organizations 1 mediator present in each public hearing 40 mediatorsinvolved Court selects cases suitable for mediation and suggest to meet mediator for information If both parties agree, mediation can start StartedDecember 2009 19
  • 22. Phase II: summons for information Court will select appropriate cases All parties with lawyers will get appointment together with mediator for information as soon as appeal is received Expected to start in December 2010 20
  • 23. At start, still many questions How to organize chart of “on duty” mediators? Where do mediatorssit ? next to Court ? with public and lawyers ? somewhereelse ?. How to deal with reluctant judges ? How to report questions and remark to Court ? Whochooses the mediator ? the Court ? the parties ? How to mesure effectiveness of mediation ? how to all mediators get into court without queuing with public visitors how to recognize visually a mediator … 21
  • 24. Solutions found : Chart of duties prepared by 1 representative of mediators Keep accurate track of presence All changes arranged prior to hearing and informed to rep Weekly meeting of mediators Regular contacts with Court Coordinator …. 22
  • 25. After 9 months often Difficult to maintain momentum Some mediators cannot attend meetings Mediators’meetings seem rated as unsatisfying 23
  • 26. Myown questions How to capitalizeexperience ? How to learnfromit ? How to shareitwithothers ? How to increase participation ? 24
  • 29. 27 Whycollaborate online ? use Twitter and #Lisbmed to share your thinking
  • 31. Cour d’Appel experiment 29 Creation of a Google group
  • 32. Characteristics groups.google.com/ Free Needs to have/create a Google Account Can be 100% private :approved subscription Eachmemberreceived emails either on his computer, or online as requested Space to share documents online Space to share links online 30
  • 33. Whatget'sdone on our Google Group ? Share reports of duties =>increased knowledge of each chamber's position Ask questions and get answers Prepare meetings Share on dutycalendar Share meetings reports between our coordinators and judges Share documents Know eachother etc.. 31
  • 34. Whycollaborate online ? Youranswers 32
  • 35. 33 How to start a collaboration online ? use Twitter and #Lisbmed to share your thinking and/or experience
  • 36. Start with a real need 34
  • 37. Help people learn Be ready to help Encourage people Buildeasy FAQ Keep It Simple Build trust Communicateprogress 35
  • 38. Key successfactors openess trust interaction engagement 36
  • 39. How to start a collaboration online ? Youranswers 37
  • 40. 38 What are your favorite online tools? use Twitter and #Lisbmedto share : Name of online tool ? Use ? Why do youlikeit ? (careful: 140 charactersonly)
  • 41. There are Tools for .. Everything ! … Select few 39
  • 42. Tools for Sharing information With group Withinterested people With « everybody » 40
  • 43. Tools for workingtogether on 41 Word documents Spreadsheets Slide shows Calendars Databases Without back and forth emails !
  • 44. Google Documents : 100% online Document or spreadsheet or presentation or pdf … Create or import fromyour computer Sharewithothers
  • 45. Practical Tools : Finding time dates for meetings 43
  • 46. Collaborative Websites 44 Wikis ! Wiki-wiki meansrapidity in Hawaian More and more free solutions Wellknownexample : Wikipedia
  • 48. What are your favorite online tools? Youranswers 46
  • 49. 47 What challenges do yousee ? use Twitter and #Lisbmedto share
  • 50. Cour d’appel experiment Many mediators were not familiar even with email had to teach them how to create Google account preparetutorials prepare easy to find screen sharing Encourage unformal discussion, even if this gives many emails in inbox, in order to create group cohesion 48
  • 51. What challenges do yousee ? Youranswers 49
  • 52. 50 Questions ? use Twitter and #Lisbmedto share
  • 53. sources Top Twitter Tutorials on YouTube 100-tools-for- learning-2009 The emerging Top 100 Tools for Learning 2010 List 30 Ways to use Social Media to Work Smarter lrnchat.wordpress.com/ 51
  • 54. PicturesCreative Commons http://www.flickr.com/photos/kramchang/114542746/sizes/o/in/photostream/By Kramchang http://www.flickr.com/photos/taylormiles/1047043772/sizes/z/in/photostream/ Pline http://www.flickr.com/photos/sasoxford/4028986703/sizes/m/in/photostream/ JCFrogBlog II http://www.flickr.com/photos/hansoete/180165791/in/photostream/ http://www.flickr.com/photos/alancleaver/4320245924/in/photostream/ Alan Cleaver http://www.flickr.com/photos/crystaljingsr/3914729343/in/photostream/ http://www.flickr.com/photos/ari/2217205434/in/photostream/ Steve Rhodes http://www.flickr.com/photos/metaweb/3200153417/in/photostream/ Divergent learner http://www.flickr.com/photos/jpockele/226331607/sizes/z/in/photostream/jpockele http://www.flickr.com/photos/pmtorrone/2083016791/in/photostream/ http://www.flickr.com/photos/churl/1795203061/sizes/z/in/photostream/churl http://www.flickr.com/photos/jason-samfield/2753769324/sizes/m/in/photostream/amfieldJason Samfield http://www.flickr.com/photos/seandreilinger/276440895/lightbox/ http://www.flickr.com/photos/cogdog/19490596/in/photostream/ http://www.flickr.com/photos/jankroemer/285835148/sizes/z/in/photostream/ http://www.flickr.com/photos/wwworks/4759535950/sizes/z/in/photostream/ 52
  • 55. Christine KoehlerMédiateur Créatrice d'espaces de dialogue et de coopérationwww.christinekoehler.com Email : chris.alice.koehler@gmail.com Mediateur_