The document describes a client feedback kiosk called the CDS FEEDBACK. It allows customers to provide instant feedback on their experience through a touchscreen displaying smiling, indifferent, and sad icons. The kiosk collects accurate statistics to help businesses understand customer satisfaction and identify areas for improvement. It also features an optional display for showing commercials or marketing messages to customers. The technical specifications list the hardware components and dimensions. Related products and services are also mentioned.

1. KIOSK DESIGN
Name: CDS FEEDBACK inet.eu
www.onl
Purpose: Know your client
Design No.: 398054/2010
Do you know
what your clients
are really thinking?
Would you like to know the opinion of those, who decides day by day
if they would and in what proportion, spend their money at you?
How do you know if you are doing
something good or wrong in business? If you
don´t know that something is wrong, how
are you going to fix it? Ask your customers!
In most of the cases, we realize that
something is wrong, that does not work
well, that we need to change something,
when we face the consequences:
decreasing income, dissatisfied and
falling away customers.
The CDS FEEDBACK is a tool
that requests an instant opinion
from your customers, at the end of
the service or purchase. You will
know exactly what your customers
are thinking and what to do to
see them again.

2. www.onlinet.eu
Recommendation
Banks, Building societies
Insurance companies
Shoe and fashion stores
Mobile, internet, cable tv suppliers
Self-service restaurants, small and
medium sized shops
Features and Galleries, museums
Travel agencies, tourist information points,
car rentals
advantages City and District Councils, Registry/Tax Office
Solicitor and Notary Public offices
Instant feedback
Malls, Supermarkets,
A follow-up survey, even if it was done over the Store chains
phone, in written or online has many traps. From one side
Healthcare institutions
only a small percentage of the customers will answer,
covers only a specific period and also could cost a lot. The General practitioners
CDS FEEDBACK makes possible, that every customer at Real estate agencies
the end of the service or purchase, but before leaving, to
Consulates, Embassies, Ministry buildings
get his feedback.
Greatness in simplicity
The complicated surveys that requests many
information, sometimes will keep the customers away
from answering. The CDS FEEDBACK as default offers
the choice of selecting one of the 3 main icons, smiling,
indifferent and sad face. The application can be
customized upon request.
More accurate statistics
The customer answers collected by CDS
FEEDBACK becomes vital parts of the ONLINET queue
management system statistics.
Marketing near at hand
The CDS FEEDBACK makes possible for your
clients to watch commercials or other marketing
materials during the time of service. The delivery of
important messages to your audience will be done more
efficiently.
2 CDS FEEDBACK Client feedback kiosk and software

3. www.onlinet.eu
Technical
specification
Display: 8.9" WSVGA TFT touchscreen
Display resolution: 1024x600
Colour depth: 256K
Response time: 30 ms
Backlight: LED
Built-in PC parameters: * CPU: AMD Geode LX800/ Intel Atom N270
Memory: 512 MB RAM
Storage: 1x CompactFlash
Cooling: passive, fanless
Connections:* Audio out
Mic in
2x RJ-45 (LAN connection)
2x USB
2x RS-232 (serial connection)
1x PS2 (mouse/keyboard)
Cover material and colour: Metal/Black, tabletop or wall mounted versions
Functions: Play of commercials or other marketing materials
Feedback request, customer satisfaction meter
* The current parameters could be different
Sizes and weight:
Width: 225 mm
Depth: 139 mm
Height: 38.9 mm
Weight : 1.26 kg
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CDS FEEDBACK Client feedback kiosk and software 3

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Related Related
products solutions
Pushbutton feedback terminal Customer management
Customer Services efficiency increase
Characteristics: Monitoring and statistics
Metal housing We recommend: Queue Management System
Foil pushbuttons
Max. 10 pushbuttons Solution offering a 24h opening
Model without screen Interactive information for passers-by
USB connection to PC We recommend: Interactive window display
Advantages Commercials for those who are passing-by
Ergonomic design Commercials for those who wait inside
Robust cover We recommend: Digital poster
Cost saving
Easy to use
Custom design
Company logo and name placement
Custom colours
Custom number of pushbuttons
Custom designed pushbuttons (smiley, numbers, text)
Related
services
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Spare parts supply
Operation
Custom development and design
Feedback software
Does not require special hardware. The
application runs on the ONLINET queue management,
ticket dispenser terminal. Takes place between the
services listing menu on the main screen, so the Warranty
customers can give a feedback about the quality of their
Standard warranty: 1 YEAR
experience, while waiting or at the end of the service. The
In case of a maintenance and support contract, even
functions and the design of the application can be
LIFETIME WARRANTY.
customized upon request.
4 CDS FEEDBACK Client feedback kiosk and software