This document provides information about the Multi-Q queue management system. The system is a versatile service designed to manage customer queues and provide different options to customers while waiting. It features a touchscreen display, thermal printer, and optional integrated components like card readers and cameras. The system is customizable with different screen sizes and housing options. It aims to improve the customer experience of waiting and help businesses efficiently manage customer service.

1. QUEUE MANAGEMENT SYSTEM
DESIGN
Name: Multi-Q inet.eu
www.onl
Purpose: Versatile service
Design No: 93301/2010
All expectations
cannot be fulfilled.
NOT true anymore!
Customers are not the same. Just as their expectations and needs.
A Customer Service can be efficiently operated,
only with a versatile solution.
Some likes to be recognized, to be called on their names and almost guess what
they want. Some prefer shopping while they has to wait. Some organize accurately their
time and they like making a pre-registration or booking for an appointment.
Even if you have
customers with sophis-
ticated requirements,
the Multi-Q system
will help them to feel,
that for you is not
impossible to
fulfill them.

2. www.onlinet.eu
Recommendation
Banks, Building Societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv service suppliers
City and District Councils, Registry offices,
Tax, Custom and Revenue Offices
Public utility companies
Features and Post offices
Embassies, Consulates
advantages Governmental institutions
Solicitor and Notary Public offices
Size does matter Malls, Supermarkets,
Store chains
Would you like to display more information on
the ticket dispenser´s touchscreen, but there is not Healthcare institutions
enough space? Your elder customers are complaining Educational institutions
about too small text size? An impressive commercial Real estate agencies
would wake-up the interest of more customers? The
Multi-Q ticket dispenser can be ordered even with 32" Conference and sport centers
screen, to avoid these and other similar future difficulties.
All-in-one
The Multi-Q ticket dispenser can be equipped
with card reader, biometric and barcode reader, proximity
sensor, camera and speakers. The customers can be
identified at the ticket dispenser terminal, so the waiting
and the administration time can be decreased
significantly.
Five star services
Would you like your Customer Service make feel
your customers, like they have taken tickets for Business
Class? The pre-registration, the VIP customer
management or the text alert before calling, are all
services, through which your customers service becomes
more faster and comfortable.*
*Some services requires additional software modules.
2 Multi-Q Queue Management System

3. www.onlinet.eu
Technical
specification
Display: 19"/26"/32" portrait touchscreen LCD
Unique screen background and menu design
Printer: 3" thermal printer
Paper roll type and size : Thermal paper, length: 130m, width: 3”
Average number of tickets per roll: 1300/paper roll (in case of a 10cm long ticket)
Printer power supply: 23V DC
Built-in PC as local server: Optimal performance and high reliability PC*
External housing and colour: Alloy/metal case, grey
Recommended max. nr. of cashiers/advisors: 30
Recommended max. nr. of tickets printed daily: 4000
*PC performance and capacity can be customized upon request
Sizes:
Height: 1800 mm
Depth: 160 mm 19"
Width: 440 mm
Height: 1910 mm
Depth: 180 mm 26"
Width: 500 mm
Height: 1910 mm
Depth: 150 mm 32"
Width: 570 mm
Multi-Q Queue Management System 3

4. www.onlinet.eu
Accessories and Related
options solutions
Central LED based display Digital poster
Displays the ticket numbers, counter numbers and Interactive window display
the directions to the cashiers Information & Self-service kiosk
We recommend: Digital Signage solutions
Central LCD/Plasma display
Displays ticket numbers, counter numbers, More competitive price
commercials and various other information Purely software based solution
We recommend: Hardware-free
Counter display Queuing System
Displays the ticket number called by the cashier
Software terminal for cashiers/advisors
Complex cashier/advisor tasks and functions
(requires a PC workstation at the cashier point)
Statistics and monitoring software modules
On-line monitoring plus historical data analysis and
statistics related to the customers, the administration
process and employees.
Related
Custom coloured or leather coated housing
Magnetic and chipcard reader services
Barcode and biometric scanner
Consulting
Site survey, planning
Proximity sensor
Installation, commissioning, training
Maintenance, remote support, repairs
Camera and speakers
Paper roll and spare parts supply
Operation, statistics and data analysis
Custom development and design
Integration to existing CRM or Front-Office systems
Warranty
Standard warranty: 1 YEAR
In case of a maintenance and support contract, even
LIFETIME WARRANTY.
4 Multi-Q Queue Management System