Raiffeisen Bank Hungary wanted to increase sales efficiency and reduce costs. They implemented a digital signage solution from Onlinet and Cisco across 70 branches. The system displays videos, commercials, and customer queue numbers on LCD screens centrally managed from one location. This replaced static paper posters and allowed targeted messaging. It helped improve the customer experience and cut costs while providing data to help increase sales and cross-sales. The system allowed Raiffeisen to modernize its image and more effectively promote products to potential customers.
CSU is the largest independent electronic payment processor in Latin America, with over 20 million cards under management and a 55% market share in Brazil. It provides full business process outsourcing services for card issuers and acquirers, including customer care, telemarketing, and collections. CSU has experienced consistent growth through innovation and business diversification, entering new markets such as insurance and retail. The electronic payments industry in Brazil has grown significantly in recent years, with card usage expected to reach 55% of household consumption by 2025, up from 8% in 1999.
- CSU is the largest independent electronic payment processor in Latin America with over 20 million cards and 55% market share in Brazil.
- The company provides full business process outsourcing services for issuers and acquirers of electronic payment transactions in Brazil through its proprietary CardSystem platform.
- CSU has experienced consistent growth and profitability through ongoing investments in technology and expansion of its service offerings to new market segments beyond financial institutions.
This document provides an update on TIM Participações S.A.'s relaunch plan following issues in 2008. It summarizes that TIM reversed declining trends by launching new commercial approaches, including segmented plans, a "chip only" business model, and exclusive handsets. This helped grow TIM's subscriber base and market share while self-financing relaunch costs through efficiency gains. Key achievements included improved brand awareness, customer satisfaction recovery, and confirming its position as the number 2 mobile operator in Brazil by quality metrics.
This document discusses how firms can use data on explicit consumer networks to improve consumer rankings. It describes consumer networks where nodes represent individuals and edges represent transactions between them. The document suggests that by analyzing dependencies between consumers in a network, firms can better rank customers based on their likelihood of responding to marketing, committing fraud, donating to causes, and spreading information about products.
In these days of brutal budget cuts, hard-won sales often come with a hefty price tag
attached. The cost of sale for a number of the top 100 financial technology companies
has escalated to up to 70% of all revenues and potentially well over 100% of new
revenues. E2W analyses the true impact of tighter budgets on traditional sales and
marketing strategies and asks how vendors can adapt their approach accordingly.
Optism Alcatel-Lucent Anthony Belpaire Mobile Payments Conference PresentationOptism
Anthony Belpaire Optism Alcatel-Lucent speaking at the Mobile Payments Conference in Brussels. This conference is a joint organization by LSEC in collaboration with Agoria ICT, Agoria Banking Club, Mobile Mondays Brussels and the European Security Innovation Network. Agoria is a Belgian federation of technology companies, representing in this case both ICT and Banking services. LSEC is an association of information security companies. LSEC has been organizing over the last couple of years over 100 highly professional information security oriented activities. Mobile Monday Brussels brings together developers, manufacturers and services organizations in the domain of mobile applications.
Presentation to the Utah Valley University, February 3, 2011, on "Design as a Business Tool", incorporating the relationship of design to branding and positioning in business. Using examples from Walmart and Target to the portfolio of modern8, a brand design agency in Salt Lake City. www.modern8.com
Vodafone Hungary wanted to improve customer satisfaction in their retail shops. They partnered with ONLINET and Cisco to install digital signage, customer feedback kiosks, and a queue management system across their shops. The new systems allow Vodafone to collect customer satisfaction data, display advertisements, and reward long-waiting customers with coffee or hot chocolate. ONLINET also provides consulting services to help Vodafone analyze the large amount of customer data collected and improve efficiency.
CSU is the largest independent electronic payment processor in Latin America, with over 20 million cards under management and a 55% market share in Brazil. It provides full business process outsourcing services for card issuers and acquirers, including customer care, telemarketing, and collections. CSU has experienced consistent growth through innovation and business diversification, entering new markets such as insurance and retail. The electronic payments industry in Brazil has grown significantly in recent years, with card usage expected to reach 55% of household consumption by 2025, up from 8% in 1999.
- CSU is the largest independent electronic payment processor in Latin America with over 20 million cards and 55% market share in Brazil.
- The company provides full business process outsourcing services for issuers and acquirers of electronic payment transactions in Brazil through its proprietary CardSystem platform.
- CSU has experienced consistent growth and profitability through ongoing investments in technology and expansion of its service offerings to new market segments beyond financial institutions.
This document provides an update on TIM Participações S.A.'s relaunch plan following issues in 2008. It summarizes that TIM reversed declining trends by launching new commercial approaches, including segmented plans, a "chip only" business model, and exclusive handsets. This helped grow TIM's subscriber base and market share while self-financing relaunch costs through efficiency gains. Key achievements included improved brand awareness, customer satisfaction recovery, and confirming its position as the number 2 mobile operator in Brazil by quality metrics.
This document discusses how firms can use data on explicit consumer networks to improve consumer rankings. It describes consumer networks where nodes represent individuals and edges represent transactions between them. The document suggests that by analyzing dependencies between consumers in a network, firms can better rank customers based on their likelihood of responding to marketing, committing fraud, donating to causes, and spreading information about products.
In these days of brutal budget cuts, hard-won sales often come with a hefty price tag
attached. The cost of sale for a number of the top 100 financial technology companies
has escalated to up to 70% of all revenues and potentially well over 100% of new
revenues. E2W analyses the true impact of tighter budgets on traditional sales and
marketing strategies and asks how vendors can adapt their approach accordingly.
Optism Alcatel-Lucent Anthony Belpaire Mobile Payments Conference PresentationOptism
Anthony Belpaire Optism Alcatel-Lucent speaking at the Mobile Payments Conference in Brussels. This conference is a joint organization by LSEC in collaboration with Agoria ICT, Agoria Banking Club, Mobile Mondays Brussels and the European Security Innovation Network. Agoria is a Belgian federation of technology companies, representing in this case both ICT and Banking services. LSEC is an association of information security companies. LSEC has been organizing over the last couple of years over 100 highly professional information security oriented activities. Mobile Monday Brussels brings together developers, manufacturers and services organizations in the domain of mobile applications.
Presentation to the Utah Valley University, February 3, 2011, on "Design as a Business Tool", incorporating the relationship of design to branding and positioning in business. Using examples from Walmart and Target to the portfolio of modern8, a brand design agency in Salt Lake City. www.modern8.com
Vodafone Hungary wanted to improve customer satisfaction in their retail shops. They partnered with ONLINET and Cisco to install digital signage, customer feedback kiosks, and a queue management system across their shops. The new systems allow Vodafone to collect customer satisfaction data, display advertisements, and reward long-waiting customers with coffee or hot chocolate. ONLINET also provides consulting services to help Vodafone analyze the large amount of customer data collected and improve efficiency.
Pres annual results 2011 publi groupe 9 marchPubliGroupe
The annual results document summarizes PubliGroupe's financial performance in 2011. Key points include:
- Net profit of CHF 14.6 million, unchanged from 2010 despite a 9-12% decline in sales and gross margin.
- Good results in the Search & Find and Digital & Marketing Services segments, but an unsatisfactory result in Media Sales.
- Online revenues grew by 15.5% and represent 40% of total business revenue and 50% of gross margin, driven by growth at Zanox and Namics.
This document summarizes an agenda for a telecommunications conference. It includes:
1) An introduction of Tele2, describing it as a growth company in Eastern Europe with 40 billion SEK in revenue, 31 million customers across 11 countries, and a focus on price leadership.
2) A summary of Q4 2010 results showing strong growth in customers, revenue, and earnings across Tele2's markets.
3) An overview of opportunities for growth in Russia and Sweden, including network expansion and new customers.
This document outlines an organization's strategy and action plan. It discusses topics such as the organization's vision, mission and values, Enterprise 2.0, and Generation Y. The document also mentions strategies, action plans, and project management. Key departments within the organization include administration, finance, production, purchasing, HR, sales, customer service, and suppliers.
1) CSU is a leading provider of technology and business process outsourcing services in Brazil, with a 20 year track record and 20 million card accounts processed.
2) It operates the largest independent electronic payments processing platform in Brazil with a 44% market share among independent processors.
3) CSU offers a full range of services to card issuers and acquirers, including authorization, processing, customer service, and data analytics.
This document discusses the launch of an electronic billing platform called Zoomit. It aims to improve the financial efficiency of the billing process by bringing invoices and payments together electronically. Zoomit would allow suppliers to send invoices digitally to customers through their internet banking, integrating invoice details with payment. This has the potential to reduce costs for both suppliers and customers through straight-through processing and faster payment cycles. The launch of SEPA provides an incentive for companies to transition to this more efficient electronic billing system.
Growth Codes: How do operators turn data growth into profitable revenue growth?Ericsson Slides
Growth Codes show how rethinking both mobile broadband and the role of operators can translate into profitable growth. Operators driven by bold, visionary and explorative mobile broadband strategies are turning data growth into revenue growth. These operators differentiate themselves by balancing superior network performance and an innovative go-to-market strategy. We believe the industry can learn from these examples and that more operators can find success by adapting some of their approaches to these codes.
Multiplus - Bank of America Merril Lynch 2011 Brazil ConferenceMultiplus
This investor presentation discusses Multiplus, a Brazilian loyalty program coalition. It summarizes that Multiplus has over 8 million members, partnerships with over 150 companies, and allows members to accumulate points across programs. The presentation also outlines Multiplus' sources of profit including margins on point sales, breakage on unused points, and interest income. It identifies opportunities for growth in credit card usage, consumption, air travel, and among higher income demographics in Brazil. Main strategic objectives include improving the customer experience, acquiring new partners and members, expanding redemption options, and strengthening the Multiplus brand.
We are a group of students and professors who use social media to create social change. We can teach you how to create and implement a social media strategy using platforms like Facebook, Twitter, Wordpress, Flickr and Foursquare. Social networks are influential today because they reach millions and create discussion forums for free.
This document discusses various environmental problems like deforestation, global warming, and pollution. It notes that logging and farming destroys one acre of rainforest every second, and trees are cut down for firewood and charcoal. It provides tips for individuals to help solve these problems, such as using public transport, recycling, using energy-efficient light bulbs, drying clothes in sunlight, and taking shorter showers. The document emphasizes that small changes by many people could significantly help the environment. It calls on the viewer to do their part to address the global challenges facing the planet.
Technology in early childhood classroomnueldavidwest
This document discusses the use of technology in early childhood classrooms. It describes various technologies like computers, tablets, and digital cameras that can be used to make learning fun and help teachers achieve better results. The document outlines how technology enhances children's natural curiosity, encourages exploration, and helps develop technology awareness. It also lists specific benefits of technology on children's development in areas like language, social skills, reading, math, and research skills. A variety of activities are provided that can be aided by technology, including educational games, videos, presentations, books, and using cameras. The conclusion states that technology provides teachers with resources to improve their teaching and integrate the curriculum.
This document provides an overview of the first class session of ECON 490 - The Economics of Organizations. It introduces the course and professor. It discusses how universities function as organizations, with standardized testing, brand recognition, employee instructors rather than contractors, and tuition covering some but not all education costs. The course will focus on economic transactions inside organizations, using experimental approaches. Required textbooks are listed and information is given about the class website and professor's background in publishing and learning technology. An optional survey is also mentioned.
This document defines programming languages and discusses their types and advantages/disadvantages. It states that a programming language is used to write computer instructions in a symbolic manner without machine specifics. It lists common types like procedural, functional, object-oriented, and scripting languages. Advantages include portability and control over resources, while disadvantages include lack of runtime features and difficulty ensuring security and avoiding crashes. It then differentiates between Perl, Fortran, C, and Pascal programming languages based on their uses and characteristics.
This document discusses boosting marketing communications performance and provides an overview of Brandstairs, an advertising agency. It offers full-service and partial-service options such as brand strategy development, brand tools, and 3D help. The agency aims to be a partner that understands customers' brands and business needs, has experience in export industries and technology, and can take responsibility for marketing projects according to each customer's specific requirements.
The Use of the eID for Health Professionals within the Nationwide Infrastructure in The Netherlands. Sprenger M. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)
NASA space suits are designed to allow astronauts to perform extravehicular activities outside spacecraft in hazardous environments. The suits must maintain stable internal pressure and temperature control, provide oxygen and shield from radiation while allowing for mobility, communication and waste management. They are constructed from durable yet flexible materials like nylon, spandex and coated fabrics to meet all these environmental and functional requirements for astronaut survival and comfort during spacewalks.
Pres annual results 2011 publi groupe 9 marchPubliGroupe
The annual results document summarizes PubliGroupe's financial performance in 2011. Key points include:
- Net profit of CHF 14.6 million, unchanged from 2010 despite a 9-12% decline in sales and gross margin.
- Good results in the Search & Find and Digital & Marketing Services segments, but an unsatisfactory result in Media Sales.
- Online revenues grew by 15.5% and represent 40% of total business revenue and 50% of gross margin, driven by growth at Zanox and Namics.
This document summarizes an agenda for a telecommunications conference. It includes:
1) An introduction of Tele2, describing it as a growth company in Eastern Europe with 40 billion SEK in revenue, 31 million customers across 11 countries, and a focus on price leadership.
2) A summary of Q4 2010 results showing strong growth in customers, revenue, and earnings across Tele2's markets.
3) An overview of opportunities for growth in Russia and Sweden, including network expansion and new customers.
This document outlines an organization's strategy and action plan. It discusses topics such as the organization's vision, mission and values, Enterprise 2.0, and Generation Y. The document also mentions strategies, action plans, and project management. Key departments within the organization include administration, finance, production, purchasing, HR, sales, customer service, and suppliers.
1) CSU is a leading provider of technology and business process outsourcing services in Brazil, with a 20 year track record and 20 million card accounts processed.
2) It operates the largest independent electronic payments processing platform in Brazil with a 44% market share among independent processors.
3) CSU offers a full range of services to card issuers and acquirers, including authorization, processing, customer service, and data analytics.
This document discusses the launch of an electronic billing platform called Zoomit. It aims to improve the financial efficiency of the billing process by bringing invoices and payments together electronically. Zoomit would allow suppliers to send invoices digitally to customers through their internet banking, integrating invoice details with payment. This has the potential to reduce costs for both suppliers and customers through straight-through processing and faster payment cycles. The launch of SEPA provides an incentive for companies to transition to this more efficient electronic billing system.
Growth Codes: How do operators turn data growth into profitable revenue growth?Ericsson Slides
Growth Codes show how rethinking both mobile broadband and the role of operators can translate into profitable growth. Operators driven by bold, visionary and explorative mobile broadband strategies are turning data growth into revenue growth. These operators differentiate themselves by balancing superior network performance and an innovative go-to-market strategy. We believe the industry can learn from these examples and that more operators can find success by adapting some of their approaches to these codes.
Multiplus - Bank of America Merril Lynch 2011 Brazil ConferenceMultiplus
This investor presentation discusses Multiplus, a Brazilian loyalty program coalition. It summarizes that Multiplus has over 8 million members, partnerships with over 150 companies, and allows members to accumulate points across programs. The presentation also outlines Multiplus' sources of profit including margins on point sales, breakage on unused points, and interest income. It identifies opportunities for growth in credit card usage, consumption, air travel, and among higher income demographics in Brazil. Main strategic objectives include improving the customer experience, acquiring new partners and members, expanding redemption options, and strengthening the Multiplus brand.
We are a group of students and professors who use social media to create social change. We can teach you how to create and implement a social media strategy using platforms like Facebook, Twitter, Wordpress, Flickr and Foursquare. Social networks are influential today because they reach millions and create discussion forums for free.
This document discusses various environmental problems like deforestation, global warming, and pollution. It notes that logging and farming destroys one acre of rainforest every second, and trees are cut down for firewood and charcoal. It provides tips for individuals to help solve these problems, such as using public transport, recycling, using energy-efficient light bulbs, drying clothes in sunlight, and taking shorter showers. The document emphasizes that small changes by many people could significantly help the environment. It calls on the viewer to do their part to address the global challenges facing the planet.
Technology in early childhood classroomnueldavidwest
This document discusses the use of technology in early childhood classrooms. It describes various technologies like computers, tablets, and digital cameras that can be used to make learning fun and help teachers achieve better results. The document outlines how technology enhances children's natural curiosity, encourages exploration, and helps develop technology awareness. It also lists specific benefits of technology on children's development in areas like language, social skills, reading, math, and research skills. A variety of activities are provided that can be aided by technology, including educational games, videos, presentations, books, and using cameras. The conclusion states that technology provides teachers with resources to improve their teaching and integrate the curriculum.
This document provides an overview of the first class session of ECON 490 - The Economics of Organizations. It introduces the course and professor. It discusses how universities function as organizations, with standardized testing, brand recognition, employee instructors rather than contractors, and tuition covering some but not all education costs. The course will focus on economic transactions inside organizations, using experimental approaches. Required textbooks are listed and information is given about the class website and professor's background in publishing and learning technology. An optional survey is also mentioned.
This document defines programming languages and discusses their types and advantages/disadvantages. It states that a programming language is used to write computer instructions in a symbolic manner without machine specifics. It lists common types like procedural, functional, object-oriented, and scripting languages. Advantages include portability and control over resources, while disadvantages include lack of runtime features and difficulty ensuring security and avoiding crashes. It then differentiates between Perl, Fortran, C, and Pascal programming languages based on their uses and characteristics.
This document discusses boosting marketing communications performance and provides an overview of Brandstairs, an advertising agency. It offers full-service and partial-service options such as brand strategy development, brand tools, and 3D help. The agency aims to be a partner that understands customers' brands and business needs, has experience in export industries and technology, and can take responsibility for marketing projects according to each customer's specific requirements.
The Use of the eID for Health Professionals within the Nationwide Infrastructure in The Netherlands. Sprenger M. eHealth week 2010 (Barcelona: CCIB Convention Centre; 2010)
NASA space suits are designed to allow astronauts to perform extravehicular activities outside spacecraft in hazardous environments. The suits must maintain stable internal pressure and temperature control, provide oxygen and shield from radiation while allowing for mobility, communication and waste management. They are constructed from durable yet flexible materials like nylon, spandex and coated fabrics to meet all these environmental and functional requirements for astronaut survival and comfort during spacewalks.
Grid Financial Services is a mortgage process outsource firm located in Raleigh, NC. We currently provide services to clients ranging from top ten banks to community banks and mortgage lenders.
This document summarizes the results of a survey on information literacy (IL) administered to faculty at Mercer County Community College (MCCC) and two-year colleges in general. The key findings were:
- Most faculty were familiar with IL but fewer had attended workshops or worked directly with librarians.
- Faculty rated identifying needs, accessing information efficiently, and evaluating information critically as very important skills.
- Faculty rated students' competency in these skills as satisfactory to poor.
- The survey results led to recommendations to embed IL into more general education courses at MCCC.
Onlinet Case Study - Raiffeisen Bank - EngONLINET Group
This document discusses how Raiffeisen Bank in Hungary increased sales efficiency through the implementation of a queue management and digital signage system provided by Onlinet and Cisco. Over 140 branches were equipped with systems that organized customer queues and played commercials on LCD screens. This provided customers with information while waiting and exposed them to targeted products. It also gave the bank data to improve sales and cut costs by replacing printed posters. Implementing the system helped Raiffeisen achieve their goals of increasing sales and cross-sales while reducing expenses.
Ceska Sporitelna bank deployed a successful customer relationship management (CRM) strategy with help from Capgemini. Key elements included defining new customer segments, implementing Siebel CRM and data warehouse technologies, and streamlining customer interfaces. Metrics showed the CRM investment increased sales, profits, and customer satisfaction. Ceska Sporitelna was recognized with awards for one of the best CRM initiatives among European financial institutions. The project success was attributed to Capgemini's strategic support and challenge to fully realize the benefits of CRM.
DNB Finans Puts Car Lease Customers in the Driver's Seat with Online Business Intelligence from Actuate. BIRT-based BI reporting solution gives business customers unique insight into their car-related costs – from fuel consumption to CO2 emissions – proving a powerful differentiator.
The bank needed a single solution to generate statements for its various products and customers to consolidate multiple systems. Newgen's Customer Communication Management solution helped the bank manage different output channels, generate customized statements by customer type, and enable cross-selling of products. The solution reduced costs and reliance on IT while allowing on-demand statement generation.
Newsletter about CashflowSync - a Webbased Solution for Asset-Management, Special-Servicing, Workout and NPL / distressed Asset-Management.
Now with 2 servicers in Germany and Italy offering an international standard for adhoc Management-Reporting & Procedures
This document provides an overview of Charisma Financial, a Romanian software company. It has over 17 years of experience in the regional market and provides ERP solutions to over 1,500 clients. Charisma aims to double its turnover to 50 million Euros by entering new vertical markets and expanding its partner network internationally. It has established subsidiaries across Europe and the Middle East to support over 400 employees and international growth.
1. National Australia Bank has implemented a CRM strategy for over 15 years to better understand customers and meet their needs.
2. Their CRM technology infrastructure includes a global data warehouse, dedicated CRM database, data mart for modeling, and campaign management system.
3. Implementing contemporary CRM technology presented challenges as NAB's organization structure and delivery channels evolved, but their CRM solution has improved productivity, targeting, and customer satisfaction.
Axxiome Group offers consulting services for financial institutions, specializing in core banking, insurance, and corporate treasury systems. They also own 2InnovateIT, which provides financial software to complement legacy systems. 2InnovateIT focuses on payment systems, back office functions, loan origination, business intelligence, and mobile solutions for customers and employees. Axxiome and 2InnovateIT aim to help financial institutions mobilize their operations and services through mobile applications.
Genpact sets up and runs an investment bank’s “virtual captive”, delivers 600...Genpact Ltd
When in 2006, the corporate and investment banking arm of one of Europe’s largest banks, needed to reduce its risk prole by focusing on simpler ‘vanilla’ trades - they also had to ensure the volume of such trades increased signicantly to oset the reduced protability. With the limited back-oce capability supporting this trade and it’s obsolete systems, it was challenge for the bank to cope with the rising volumeof trades. So we partnered with Calypso to implement the Calypso trading application and create the core of a back once that would also meet future needs.
This annual report discusses how Pitney Bowes engineers the flow of communication for businesses. [1] It details accomplishments in 2002 including meeting earnings guidance, share repurchases, dividend increases, and improvements to customer-facing processes. [2] The letter to shareholders outlines strategic plans for 2003 focusing on growth, streamlining infrastructure, and developing talent. [3] Case studies provide examples of how Pitney Bowes has helped customers like Merrill Lynch, Be Music, Quebecor World, and BP optimize business processes through integrated mail and document management solutions.
This annual report provides an overview of Pitney Bowes' accomplishments in 2002 and goals for 2003. [1] Pitney Bowes met its earnings guidance for 2002, generated over $680 million in free cash flow, completed a $300 million share repurchase program, and increased its dividend for the 21st consecutive year. [2] The report discusses strategic goals of growing the business, streamlining infrastructure, and developing talent. [3] The CEO expresses confidence that Pitney Bowes is well-positioned to achieve 15% total shareholder return over the next four years through strategic investments and a focus on customers.
We are emphasizing business support through infrastructure investments, relationship management, brand unification, and credit cards to unleash business segments and increase client loyalty and satisfaction.
1. The Brazilian cards industry continues to show substantial growth rates of around 13% annually in the number of cards and 22% in total spending, despite consolidation and regulation changes.
2. Cards transactions have strongly replaced check transactions over the last 10 years, with cards growing over 20% while checks declined around 8%.
3. Santander is a major player in both the cards issuing and acquiring businesses in Brazil.
We are emphasizing business support through infrastructure investments, relationship management, brand unification, and credit cards to unleash business segments and increase client loyalty and satisfaction.
Axxiome Group offers consulting and software solutions to mobilize financial institutions. They help implement mobile banking applications for both customers and employees. For customers, their Sybase mobile banking suite allows access to accounts, payments, and remittances from any mobile device. For employees, their M-Banking4E product provides tools for tasks like sales, customer service, and executive dashboards. Axxiome specializes in deploying these mobile solutions using Sybase Unwired Platform and middleware.
Erste Bank Hungary engaged ONLINET to analyze 10 of its branches using queue management systems. At the largest branch in Árkád Mall, ONLINET found that average wait time was 13 minutes, average service time was 6 minutes, and staff worktime exploitation was only 50%. ONLINET provided a 14 point recommendation package to the Árkád branch focusing on increasing efficiency through optimizing staffing, setting wait time norms, adding self-service options like pay-in kiosks, and better forecasting of peak customer periods. The proven benefits of queue management systems included making wait times, service times, and staff performance measurable to allow for more objective optimization of processes and resources.
Raiffeisenbank underwent an organization transformation after merging with eBanka in 2008. As part of this transformation, Capgemini helped implement a new Siebel customer relationship management (CRM) system to consolidate client data and processes across all business segments and channels. The multi-year implementation involved over 60 Capgemini employees and thousands from Raiffeisenbank. The new CRM system went live in 2013, integrating with 30 other systems to provide a unified view of clients and improve their experience.
This document summarizes several growth initiatives at Best Buy including:
1) Winning with Women which aims to develop women leaders, improve the shopping experience for females, and increase female market share.
2) Best Buy For Business which seeks to better serve small and medium businesses by leveraging retail assets, offering an expanded product range, and providing flexible purchase channels.
3) Financial Services which focuses on building loyalty through rewards programs and expanding product offerings like mobile services to drive customer value and profitable growth.
Axxiome Group offers consulting and software solutions to mobilize financial institutions. They help implement mobile banking applications for both customers and employees. Their offerings include M-Banking4E, a mobile app for bank workers, and Sybase's mCommerce 365 suite, which provides mobile banking, payments, and remittances apps for customers. Axxiome specializes in tailoring these solutions using Sybase Unwired Platform and deploying them cost-effectively for clients.
- The document is Pitney Bowes' 2008 annual report which discusses the company's financial performance, growth strategies, and innovations despite challenging global economic conditions.
- It highlights how Pitney Bowes created smart, secure solutions to help customers seize opportunities with minimal cost and risk through funds management, secure transactions, document management, and outsourcing services.
- The report also discusses new technologies and products launched in 2008 that improved customer operations and increased processing speeds, as well as an emphasis on environmental sustainability and optimizing customer relationships through improved understanding of customer needs.
Similar to Onlinet Case Study-Raiffeisen Bank (20)
This document provides information about the Multi-Q queue management system. The system is a versatile service designed to manage customer queues and provide different options to customers while waiting. It features a touchscreen display, thermal printer, and optional integrated components like card readers and cameras. The system is customizable with different screen sizes and housing options. It aims to improve the customer experience of waiting and help businesses efficiently manage customer service.
The document describes the EZ-Q queue management system. The system is designed to increase efficiency in customer service operations. It features a modular design that can grow with an organization. The system uses a simple push button interface and thermal printer to easily call and display customer ticket numbers. It provides low operation costs and optional accessories like central displays and software modules.
This document describes a digital signage system called a digital poster. It can dynamically display commercials, announcements, and promotional messages to attract customers' attention more effectively than printed posters. The digital poster allows fast and easy updating of content from a remote location. It provides technical specifications and recommends industries and locations that could benefit from its use, such as banks, retailers, and public offices. Accessories, related solutions, services, and warranty information are also outlined.
The document describes the Nano-Q queue management system. The Nano-Q system is designed for small and medium enterprises to help them provide faster customer service and keep up with larger competitors. It has a compact, space-saving design that can be free-standing, wall-mounted, or desktop. The system includes a thermal printer, control board to display services, and connects to an external PC via USB. It is an affordable queue management option for organizations like pharmacies, medical centers, shops, and government offices.
The document describes a queue management software called CDS Customer Service software. It is designed to help customer service organizations improve efficiency by reducing wait times, accurately measuring staff performance, and providing management with useful statistics. The software includes modules for basic queue management, monitoring and statistics, closing codes, screen customization, VIP customer management, voice calling, and automated tasks. Related accessories and services are also described.
The document describes a client feedback kiosk called the CDS FEEDBACK. It allows customers to provide instant feedback on their experience through a touchscreen displaying smiling, indifferent, and sad icons. The kiosk collects accurate statistics to help businesses understand customer satisfaction and identify areas for improvement. It also features an optional display for showing commercials or marketing messages to customers. The technical specifications list the hardware components and dimensions. Related products and services are also mentioned.
The document describes a queue management system that uses hardware and software to improve efficiency in customer service. The system includes a ticket dispenser, central display, counter displays, and management software. Customers receive a ticket from the dispenser and can then watch their number on the central display while waiting. The system allows management to track statistics and queues to reduce wait times, increase throughput, and improve customer satisfaction. Implementing this system provides benefits like increased staff efficiency, reduced stress, and greater revenue and cost effectiveness.
The document describes an interactive window display system called ONLINET that allows people outside of a building to access information and complete transactions by touching projections on the window. It consists of a projection foil, projector, media player, and ONLINET software. Users can navigate and input data virtually like using a mouse and keyboard. The system benefits businesses by allowing 24/7 access for customers, reducing staff workload, increasing efficiency and sales. ONLINET Group is a European leader in queue management and digital signage solutions with over 500,000 daily customers across 1200 locations worldwide.
An information kiosk is a self-service system that provides customers access to information and the ability to complete transactions. It consists of a touchscreen kiosk that allows users to navigate and access requested information. Equipped with features like card readers and printers, kiosks can be used for transactions. Kiosks provide benefits like 24/7 access, freeing up staff time for other tasks, increasing transactions and revenue. ONLINET Group is a European leader in developing queue management and digital signage solutions, including kiosk systems used in retail, transportation and other sectors.
Digital posters are an IT system that uses LCD or plasma screens to dynamically display advertising content to attract customers. The posters can be placed in waiting areas or storefronts. Advertisements are uploaded and managed remotely, and the content is targeted based on customer needs. Benefits include reduced printing and distribution costs, the ability to update campaigns quickly, and increased marketing efficiency and profits through more engaging dynamic content that leads to more purchases. The system is provided by ONLINET Group, a European leader in queue management and digital signage solutions with offices in 7 countries.
The document describes an interactive window display system called ONLINET that allows people outside of a building to access information and complete transactions by touching projections on the window. It consists of a projection foil, projector, media player, and ONLINET software. Users can navigate and input data virtually like using a mouse and keyboard. The system benefits businesses by allowing 24/7 access for customers, reducing staff workload, increasing efficiency and sales. ONLINET Group is a European leader in queue management and digital signage solutions with over 500,000 daily customers across 1200 locations worldwide.
The document describes how a queue management system works. It discusses the main components which include ticket dispensers, servers, displays, and terminals. It explains that customers enter the service area, select a service, and receive a printed ticket with information. They then wait to be called, either by number or name on displays. When their number is called, it appears on clerk terminals to alert them. Managers have access to real-time statistics for decision making. The system provides benefits like reduced stress for customers and increased monitoring for managers.
The document discusses an interactive window display that allows customers to access information and conduct transactions after business hours. It provides 24/7 access, protects components from vandalism, and frees up staff time. The display is recommended for banks, retailers, government offices, and other customer-facing businesses to engage passersby and better serve customers outside normal hours of operation.
The document discusses an interactive window display that allows customers to access information and conduct transactions after business hours. It provides 24/7 access, protects components from vandalism, and engages passersby. The display is recommended for banks, retailers, government offices, and other customer-facing businesses to increase accessibility and reduce staff workload. Technical specifications, accessories, integration options, and the manufacturer's profile are also reviewed.
1. CASE STUDY
Raiffeisen Bank Hungary
in cooperation with :
How did Raiffeisen Bank increase
sales efficiency ?
“Onlinet and Cisco are the perfect match. They played a key role to improve our
Customer Service. Now they play a key role in increasing our sales.“
Raiffeisen, s challenge Cisco completes the solution
Raiffeisen is one of the leaders on the financial market in the Central As the target was to reduce it,s costs and increase it,s revenue,
,
and Eastern European region and one of the most important banking Raiffeisen was looking to improve it s image of a XXI century bank.
institutions in Hungary. In Hungary operates more than 140 branches The efficiency of the paper-based posters or of the same commer-
and has almost 550,000 private, 40,000 small and medium corporate, cials played over and
more than 4400 large corporate and more than 150 city council clients.
, over again, became
With the fast growing the Customer Services efficiency became a mo- questionable in our
re and more important issue. The changes in the global economical days. That,s why the
climate brought into focus again the importance of increasing the sa- bank decided to im-
,
les and cutting the costs. prove some of it s
branches with digi-
tal signage solutions.
The tender was won
in 2009, together by
Onlinet and Cisco. The projects consists in delivery and installation in
70 branches nationwide of 250 LCD displays and 140 Cisco DMS (Di-
Raiffeisen Hungary is a member of the Raiffeisen International Bank Holding AG gital Media System) systems. The heart of the DMS system is a Digi-
Headquarter: Wien, Austria tal Media Player (DMP) which can be managed from a central locati-
Year of establishment: 1927 on and is able to play videos and commercials from a predefined list.
No. of countries where operates: 16 The DMS system
No. of customers: more than 15 million connected to the
Queue and Customer
No. of branches: more than 3,200
Management System
Nr. of employees: 66,650 is able to display on
Profit after tax in 2008 : ca. 1.5 billion EUR the same LCD screen
Ratings (April 2009): Standard & Poors : A-1 / A commercials and the
Moodys : P-1 / A1 ticket numbers of the
waiting customers.
2004: The year of the contact
In 2004 Onlinet started installing Queue and Customer Management
System in Raiffeisens Hungarian branches and in the past 5 years there
“Onlinet is a flexible partner“
were 140 branches equipped with such systems. From the customers says Laszlo Gyorgy - CEO, CISCO Hungary
perspective the systems makes more comfortable and useful the time
spent with waiting. The queues dissapear, the customers always meet
the perfect administrator for their case, even with pre-registration and “ Onlinet really understands new market
during the waiting can get useful informations about the bank,s products needs , and also realized that innovation
and services. From the bank perspective, the usage of the system results can turn "simple" products into an effective
in more loyal and returning customers. In the same time the Manage-
ment has access to data and statistics which helps them to be more IT solution.“ remarks Laszlo Gyorgy
successfull in reaching their short and long-term targets. Beside the
Management there are many other departments who can profit from
these data: Sales, Marketing, HR, Controlling, Investments, Financial or
even the IT.
Information in a touch Page 1 of 2