This document outlines the communication flow and process for inquiries about health information administration programs from initial inquiry through enrollment. It is a 2-step process where initial program information is provided online, then an adviser follows up with next steps for registration and advising once an application is submitted. The adviser email provides details on applying, activating student accounts, and requesting an advising session to develop a plan of study and registration instructions. The goal is to apply, get accepted, activate accounts, and set up advising to enroll in courses.

1. Adviser Communication Flow: Inquiry to Enrollment
•Communication Flow: 2 Step Process for Inquiry
•UT Health Information Management Clearinghouse Website
•CHIA program Step 2 Inquiry Response Letter Example
•HIA program Step 2 Inquiry Response Letter Example
•Application – Acceptance - Activation Next Steps Process
•Registration and Advising Assistance
•Advising Letter with Plan of Study Example

2. Communication Flow: 2 Step Process for Inquiry
Responsibility Process Purpose
STEP 1 Online Learning Ventures
(OLV)
Online Learning Website
Program Information
UT Application Link
Tuition, Scholarship and Financial Aid
INFORM - APPLY
STEP 2 Adviser Next Steps for Registration and Advising APPLY-ACTIVATE-
ENROLL

3. STEPS Email Files Email Links
1. Online Learning
Ventures Department
Program Plan of Study
Course Descriptions
Online Learning Website
www.utoledo.edu/dl
Professional Career Website
http://www.cahim.org
UT Application Link
http://www.utoledo.edu/dl/apply.html
Tuition
http://www.utoledo.edu/offices/treasurer/tuition_rates.html.
Scholarship and Financial Aid
http://www.financialaid.utoledo.edu/
2. Health Information
Administration Adviser
UT HIA Clearinghouse
http://www.utoledo.edu/hshs/him/index.html
Professional Career Website
http://www.ahima.org/about/
UT Application Link
http://www.utoledo.edu/dl/apply.html
UTAD Account Activation
http://www.utoledo.edu/it/NS/pdfs/Activating_UTAD.pdf
Email Activation
https://rockets.utoledo.edu/help/initialLoginWalkthrough.aspx

4. http://www.utoledo.edu/hshs/him/index.html
UT HIA Clearinghouse

5. Second Email Contact to Prospective Student
CHIA program
CHIA program requires a bachelor’s degree.
Students are required to call for an advising
appointment request, rather than email due to
program structure.

6. Second Email Contact to Prospective Student
HIA program

7. Health Information Administration Adviser Contact NEXT STEPS - intended communication flow
Step 2
1. Apply online: http://www.utoledo.edu/dl/apply.html
2. Mail all official transcripts to Admission Office:
The University of Toledo
Admission Office
Toledo Ohio 43606-3390
3. Receive acceptance letter with Student ID (Rocket #)
The following steps require receiving a letter mailed to your physical address
4. Activate UTAD account and activate UTAD email
5. Use UTAD email account to request advising session (angela.deangelo@utoledo.edu )in the following format:
List Transcripts and Final Semester Attended
Last Name_First Name_Student ID_Program
First Semester at UT and number of semester
hours to enroll

8. Registration and Advising Assistance
Responsibilities
Student
1. Evaluate transfer credit in Banner
2. Develop a handwritten plan of study (POS) with transfer credit
3. Create POS PDF for email and electronic student record
4. Email POS to student UTAD account
5. Provide registration instructions and instruct students to call 419.530.5360 for a phone advising appointment
Adviser
Acceptance letters assure
all transcripts are received
and ready for evaluation
and plan of study
development