"Neighbors" is now in the Top 5 Reasons for why residents stay in your community and why they'll leave, which means we need to focus on relationship management! In this session learn 5 ways to onboard new residents to ensure they understand the expectations of the community, as well as how to create connections between new and seasoned residents.

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Reap the same benefits
with new residents!

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1. Reserved parking
space
2. Welcome sign in
apartment home
3. Surprise pizza
delivery
4. Paper goods

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1. Team introductions
2. Contact list
3. What makes your
community such a
great place to live?

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1. CliffsNotes of
community policies
2. Who to call when…
3. Maintenance
emergencies
4. Who’s responsible for
what
5. Easy instructions

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1. Calendar
1. Events
2. Projects/Inspections
3. Area activities/Deals/Movies
2. Photos from previous
events
3. Community team for
charitable event

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1. Check in within 48
hours
2. 30-day call/email
3. Make every
interaction a big deal

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Insite® Move In Survey
1. Prevention/Recovery
2. Customer Service
Safety Net
3. Reinforce Positive 1st
Impressions
info@satisfacts.com
MOVE-IN

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