Presentation on social media at Leicester - what they need social media for, the good and bad, and lessons learned as well as tips. Presented by David Doherty at Really Useful Day: Social media for councils in London on 6 February 2015.
Presentation on social media at Leicester City Council - what they use social media for, analytics, lessons learned and tips. Presented by Ian Gallagher, Digital Media Officer at Leicester City Council, at Really Useful Day: Social media for councils in Sheffield on 27 February 2015.
NCET Biz Bite | Cinammon Davies: Social Media | Feb 2020Archersan
Social media has become a truly 21st century fabric of business life. But determining which social media channels work best — and which don’t — can be confusing at best and detrimental to business at worst.
On February 26, noted Reno social media guru Cinammon Davies, a certified Digital Marketing Ninja in her own right, will lead a lively discussion with her insights on the best channels you can take when jumping into the social media world and how they can help lead you and your business to greater success.
Here are some key takeaways you can expect from this Biz Bite:
- That ANYONE can get started with a social media channel – even if you have zero experience.
- Some of the do’s and don’ts when social media is concerned.
Why you need a proper plan (to keep the channel manageable).
- Why you need boundaries for your own sanity as well as actionable steps that will enable attendees to get started with the social channel or channels that are right for them and their business.
Come for the lunch and stay for the discussion on how to make sense of social media’s many channels and what they can mean to improving businesses’ bottom lines.
The value of brand in attracting and retaining talent. Brand on the inside, B...CharityComms
Steve Kelly, chief human resources and leadership officer, Avanade
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Presentation on social media at Leicester City Council - what they use social media for, analytics, lessons learned and tips. Presented by Ian Gallagher, Digital Media Officer at Leicester City Council, at Really Useful Day: Social media for councils in Sheffield on 27 February 2015.
NCET Biz Bite | Cinammon Davies: Social Media | Feb 2020Archersan
Social media has become a truly 21st century fabric of business life. But determining which social media channels work best — and which don’t — can be confusing at best and detrimental to business at worst.
On February 26, noted Reno social media guru Cinammon Davies, a certified Digital Marketing Ninja in her own right, will lead a lively discussion with her insights on the best channels you can take when jumping into the social media world and how they can help lead you and your business to greater success.
Here are some key takeaways you can expect from this Biz Bite:
- That ANYONE can get started with a social media channel – even if you have zero experience.
- Some of the do’s and don’ts when social media is concerned.
Why you need a proper plan (to keep the channel manageable).
- Why you need boundaries for your own sanity as well as actionable steps that will enable attendees to get started with the social channel or channels that are right for them and their business.
Come for the lunch and stay for the discussion on how to make sense of social media’s many channels and what they can mean to improving businesses’ bottom lines.
The value of brand in attracting and retaining talent. Brand on the inside, B...CharityComms
Steve Kelly, chief human resources and leadership officer, Avanade
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
This presentation was delivered at the Department for Communities and Local Government 'Local Digital Campaign' event on 'Local Digital Futures' by Westminster City Council and Tigerspike on their mobile working pilot.
Presentation on Smart Cities data use by Paul Davidson, Chief Information Officer at Sedgemoor District Council and Director of Standards at LeGSB, and Trevor Gibson, Smart City Leadership and Development Manager at Peterborough County Council. Presented at the Data-sharing Discovery Day on 26 January in London.
Presentation about the Knowledge Hub - what it is, governance, key benefits, and key features. Presented by Liz Copeland at Really Useful Day: Social media for councils in Sheffield on 27 February 2015.
Presentation on GOV.UK as a single domain catering to both mainstream users and needs and specialist users and needs. Presented by Louise Russell, Head of Local Links and Programme, at Really Useful Day: Improving user journeys in Durham on 12 December 2014.
Presentation on data modelling and APIs for the Waste Services Standards Project. Presented by Paul Mackay, Technical Lead for the Waste Service Standards Project. Presented at the Local Waste Service Standards Front End Integration Workshop held on 8 January 2016 in London.
Overview of digital products and services designed by Futuregov for the public sector. Presented by Carrie Bishop of Futuregov at the Care Bill Discovery Day hosted by the Department for Communities and Local Government (DCLG) on 2 May 2014.
Presentation on 'Transforming the Student Bursary Support Service - A collective approach to service transformation: one goal' by Joe Carr, Education Funding Agency, and Philip Knight, Capita, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on the Waste Service Standards Project - what the outcomes of the ‘alpha’ stage of work were and what we’re hoping to integrate as part of the beta. Presented by Paul MacKay, the technical lead on Local Digital's Local Waste Service Standards Project at the Alpha Showcase and Workshop held in London on 23 October 2015.
Presentation on Springboard and sharing information between public service organisations in Cheshire. Presented by Ken Clemens, CEO at Age UK Cheshire, at the Data-sharing Discovery Day on 26 January in London.
Presentation on citizen-consumer permission-based data sharing, the four challenge areas in data innovation and the Personal Data & Trust program by Dr Matt Stroud, Head of Personal Data and Trust at Digital Catapult Centre. Presented at the Data-sharing Discovery Day on 26 January in London.
Presentation on issues with ‘top down’ IoT deployment, the alternatives: collaborative technologies and how to make this work. Presented by Tom Saunders, Senior Researcher at Nesta at Local Digital Futures: The Internet of Things & Local Public Services on 8 June 2015 in London.
Presentation on the Deferred Payment Agreement Eligibility Calculator for adult social care by Matthew Wood-Hill, DCLG Local Digital Programme and John McMahon, IEG4, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
How to measure the success of my social mediaBizSmart Select
So many businesses create social media accounts and start posting. And they keep posting and posting and posting...
But do you know if your social media channels are working or not?
This deck will show you what to measure and if all your social media effort and activity is worthwhile...
Twitter Networking Secrets with Elizabeth Quintanilla - Insider Secrets to Mu...Elizabeth Quintanilla, MBA
Twitter for Business - How to use it to leverage yourself and organization. You can use Twitter as part of your Product Marketing Strategy, to <listen> several conversations at once. We are all now customer support, PR, and marketers with Twitter!
Successful Social Media Marketing Campaign, 140 Characters at a TimeKeith Parnell
Successful Social Media Marketing Campaign, 140 Characters at a Time delivered by Renee Alexander Hamilton to New Media Conventions on September 18, 2009 at the Cavalier Golf & Yacht Club in Virginia Beach, VA
Editorial Course: New Digital Media Techniques for Today's Editors Rob Keenan
Keenan Media has developed a digital media course that walks editors through modern techniques for succeeding in today's digital, mobile and social channels. Here is an abridged version of the course. To learn more, contact Rob Keenan at rkeenan@keenandigitalconsult.com
This presentation was delivered at the Department for Communities and Local Government 'Local Digital Campaign' event on 'Local Digital Futures' by Westminster City Council and Tigerspike on their mobile working pilot.
Presentation on Smart Cities data use by Paul Davidson, Chief Information Officer at Sedgemoor District Council and Director of Standards at LeGSB, and Trevor Gibson, Smart City Leadership and Development Manager at Peterborough County Council. Presented at the Data-sharing Discovery Day on 26 January in London.
Presentation about the Knowledge Hub - what it is, governance, key benefits, and key features. Presented by Liz Copeland at Really Useful Day: Social media for councils in Sheffield on 27 February 2015.
Presentation on GOV.UK as a single domain catering to both mainstream users and needs and specialist users and needs. Presented by Louise Russell, Head of Local Links and Programme, at Really Useful Day: Improving user journeys in Durham on 12 December 2014.
Presentation on data modelling and APIs for the Waste Services Standards Project. Presented by Paul Mackay, Technical Lead for the Waste Service Standards Project. Presented at the Local Waste Service Standards Front End Integration Workshop held on 8 January 2016 in London.
Overview of digital products and services designed by Futuregov for the public sector. Presented by Carrie Bishop of Futuregov at the Care Bill Discovery Day hosted by the Department for Communities and Local Government (DCLG) on 2 May 2014.
Presentation on 'Transforming the Student Bursary Support Service - A collective approach to service transformation: one goal' by Joe Carr, Education Funding Agency, and Philip Knight, Capita, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on the Waste Service Standards Project - what the outcomes of the ‘alpha’ stage of work were and what we’re hoping to integrate as part of the beta. Presented by Paul MacKay, the technical lead on Local Digital's Local Waste Service Standards Project at the Alpha Showcase and Workshop held in London on 23 October 2015.
Presentation on Springboard and sharing information between public service organisations in Cheshire. Presented by Ken Clemens, CEO at Age UK Cheshire, at the Data-sharing Discovery Day on 26 January in London.
Presentation on citizen-consumer permission-based data sharing, the four challenge areas in data innovation and the Personal Data & Trust program by Dr Matt Stroud, Head of Personal Data and Trust at Digital Catapult Centre. Presented at the Data-sharing Discovery Day on 26 January in London.
Presentation on issues with ‘top down’ IoT deployment, the alternatives: collaborative technologies and how to make this work. Presented by Tom Saunders, Senior Researcher at Nesta at Local Digital Futures: The Internet of Things & Local Public Services on 8 June 2015 in London.
Presentation on the Deferred Payment Agreement Eligibility Calculator for adult social care by Matthew Wood-Hill, DCLG Local Digital Programme and John McMahon, IEG4, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
How to measure the success of my social mediaBizSmart Select
So many businesses create social media accounts and start posting. And they keep posting and posting and posting...
But do you know if your social media channels are working or not?
This deck will show you what to measure and if all your social media effort and activity is worthwhile...
Twitter Networking Secrets with Elizabeth Quintanilla - Insider Secrets to Mu...Elizabeth Quintanilla, MBA
Twitter for Business - How to use it to leverage yourself and organization. You can use Twitter as part of your Product Marketing Strategy, to <listen> several conversations at once. We are all now customer support, PR, and marketers with Twitter!
Successful Social Media Marketing Campaign, 140 Characters at a TimeKeith Parnell
Successful Social Media Marketing Campaign, 140 Characters at a Time delivered by Renee Alexander Hamilton to New Media Conventions on September 18, 2009 at the Cavalier Golf & Yacht Club in Virginia Beach, VA
Editorial Course: New Digital Media Techniques for Today's Editors Rob Keenan
Keenan Media has developed a digital media course that walks editors through modern techniques for succeeding in today's digital, mobile and social channels. Here is an abridged version of the course. To learn more, contact Rob Keenan at rkeenan@keenandigitalconsult.com
Be a Social Media Super Hero! How to Engage, Build Relationships and Succeed ...Lisa Peyton
This presentation will feature best practices on how to effectively use social media to build your business. Strategies will focus on building an engaged online community by IDENTIFYING your online audience, FINDING your audience on social and CONNECTING them with your brand. Along with top level social media strategies, the presentation will include the best tools and metrics to use alongside your campaigns to ensure they are measurable, efficient and effective.
Special Q&A Webinar with Facebook's Katie Harbath and GSM CEO Kristy DaltonLuke Stowe
Join us for a special Q&A webinar with Katie Harbath - Facebook's Global Politics and Government Outreach Manager. Katie will cover hot government topics like business manager, verified status and security issues. We'll also be joined by Kristy Dalton, Founder & CEO of Government Social Media, LLC. Kristy will offer a recap of the 2015 GSMCON conference and future plans for GSM. The webinar will be moderated by Luke Stowe, Digital Services Coordinator for the City of Evanston, IL.
A show case of our work which is around KPI/performance-led Influencer Marketing across Facebook, Instagram, YouTube and Twitter.
We have done uniquely interesting work around Long Tail Virality on YouTube and Video SEO (on steroids) and Speed ORM.
We work with a long tail of top YouTubers across India.
Geographies: India, Singapore, Malaysia, Indonesia and Middle East, Eastern Europe
Joanne Sweeney-Burke teachers you how to develop your Social Media Strategy in this course developed for Clare Local Development Company. Copyright to Digital Training Institute.
Presentation on 'Microsoft - Platform View' by Michael Wignall, Microsoft UK, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on 'Transforming services through identity & eligibility checking' by Ian Litton, Warwickshire County Council, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on informatics and digital priorities for social care by Andrew Fenton, Department of Health, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on the Local Waste Services Standards Pilot Projecr by Linda O'Halloran, Head of Products, Local Digital programme at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on on Luton Borough Council's involvement in the DCLG Waste Standards Service Project by Adam Thoulass, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on 'ERP in the cloud for public sector' by James Norman, EMC UK, at the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
Presentation on 'Digital Transformation - Funding Approach' by Daniel Bromley from the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
The following presentations were delivered at the the Local Waste Services Standards Beta Showcase on 22 February 2016:
Linda O'Halloran, Product Owner, gave an overview of the project objectives and roadmap and resources delivered so far.
Sarah Prag, Service Design project Lead, gave a business case update - an overview of the approach, headline numbers, the bigger picture and how to feed in
Paul Mackay, Technical Lead, talked about open standards, taxonomies and APIs
Presentations on the Local Waste Service Standards Project - objectives, the project roadmap, deliverables, building the case for business standards, and next steps. Presented by Linda O'Halloran, Product Owner for the Waste Service Standards Project at the Local Digital Waste Standards Future Planning Roundtable held on 13 January 2016.
Presentations on the project roadmap and the objectives for the day, as well as the The Waste API and how it can power web services. Presented by Linda O'Halloran, Product Owner for the Waste Service Standards project, and Paul Mackay, Technical Lead for the project. Presented at the Local Waste Service Standards Front End Integration Workshop held on 8 January 2016 in London.
Presentation on missed bin collections and an API to help reduce missed bin collections. Presented by Liam Hawkes, from Luton Borough Council, at the Local Waste Service Standards Project: Alpha Showcase and Workshop held in London on 23 October 2015.
Welcome and overview of the Local Waste Service Standards Project - project objectives, the plan, priorities, where we're at, and where we're headed. Presented by Linda O'Halloran, Head of Products - Local Digital Programme, at the Local Waste Service Standards Project: Alpha Showcase and Workshop held in London on 23 October 2015.
Presented by Sarah Prag, Consultant for the Local Waste Service Standards Project, at the Alpha Showcase and Workshop held in London on 23 October 2015.
Presentation on the Surrey Waste Partnership which is made up of the county council and the 11 district and borough councils in Surrey. The partnership aims to manage Surrey's waste in the most efficient, economic and sustainable way possible. Presented by Tom Beagan from Surrey Waste Partnership at Local Waste Service Standards Project: Alpha Showcase and Workshop held in London on 23 October 2015.
Presentation on using website analytics to improve performance: traffic, behaviour, conversion and conversion return. Presented at Really Useful Day: Digital Service Design for Service Managers held in Folkestone on 17 September 2015.
Presentation on the digital approaches to service design covering:
Taking ownership
Starting with users
Understanding needs, before delivering solutions
Iterating, testing and ‘learning through doing’
Collaborating
Presented by Sarah Prag at Really Useful Day: Digital Service Design for Service Managers held in Folkestone on 17 September 2015.
Presentation on using agile approaches in service design and project management and the experience at Tunbridge Wells Borough Council. Presented by Ian Hirst, Business Delivery Unit Manager at Tunbridge Wells Borough Council, at Really Useful Day: Digital Service Design for Service Managers held in Folkestone on 17 September 2015.
Presentation on behaviour change MINDSPACE techniques and overview of a pilot to rewrite council tax correspondence. Presented by Andrew Stevens, Assistant Director of Customer Delivery at EK Services, at Really Useful Day: Digital Service Design for Service Managers held in Folkestone on 17 September 2015.
Presentation on the waste service standards project - objectives, possible deliverables, project roadmap and criteria for prioritisation. It also covered going forward and what the focus would be including measuring impact, supporting business cases, agreeing the afterlife of the standard, managing 'missed' collections and other challenges and opportunities.
Presented by Linda O' Halloran, Head of Products, Local Digital Programme, DCLG, and Sarah Prag, Independent Service Design Lead, DCLG Local Waste Service Standards Project, at the final discovery event for the minimum viablke collaboration (MVC) group for the Local Waste Service Standards project that took place in London on 17 July 2015.
More from Department for Communities and Local Government Local Digital Campaign (20)
Understanding the Challenges of Street ChildrenSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Donate to charity during this holiday seasonSERUDS INDIA
For people who have money and are philanthropic, there are infinite opportunities to gift a needy person or child a Merry Christmas. Even if you are living on a shoestring budget, you will be surprised at how much you can do.
Donate Us
https://serudsindia.org/how-to-donate-to-charity-during-this-holiday-season/
#charityforchildren, #donateforchildren, #donateclothesforchildren, #donatebooksforchildren, #donatetoysforchildren, #sponsorforchildren, #sponsorclothesforchildren, #sponsorbooksforchildren, #sponsortoysforchildren, #seruds, #kurnool
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
ZGB - The Role of Generative AI in Government transformation.pdfSaeed Al Dhaheri
This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
Russian anarchist and anti-war movement in the third year of full-scale warAntti Rautiainen
Anarchist group ANA Regensburg hosted my online-presentation on 16th of May 2024, in which I discussed tactics of anti-war activism in Russia, and reasons why the anti-war movement has not been able to make an impact to change the course of events yet. Cases of anarchists repressed for anti-war activities are presented, as well as strategies of support for political prisoners, and modest successes in supporting their struggles.
Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
https://rosuznik.org/
Uznik Online
http://uznikonline.tilda.ws/
Russian Reader
https://therussianreader.com/
ABC Irkutsk
https://abc38.noblogs.org/
Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
2. #Lesta: well, who are ya?
Kasabian
Attenborough brothers
Sue Townsend
Gary Lineker
John Merrick
Gok Wan
Joe Orton
Englebert
Humpberdinck
Showaddywaddy
And more…
3. Here’s us…
Twitter.com/leicester_news
Set up: July 2009
Followers: 11.5K and growing
Pros: great for real time
communications, breaking news and
quick information sharing
Cons: limited space, user numbers
are stagnating and there’s too much
noise
5. We need our social to…
1. Promote Leicester and our role in
the city.
2. Support local democracy.
3. Make our council business easier
to understand.
4. Encourage more people to use
our website and online services.
5. Support efforts to increase our
revenues.
6. Show and tell time…
Good:
now integral part of our
mar/comms mix
core corporate profiles
and key services well
managed
business critical real time
communications channel
awareness/engagement
levels keep increasing
offers real time insight
recognition by key staff.
Bad:
wider council efforts (x65
plus!) still not joined up
“I-want-one-too-i-tis”
condition widespread
no real strategic direction
and objectives
quality varies greatly
across profiles
staff still don’t get social –
even those using it.
7. Stuff we’re doing…
In headline terms:
setting a strategic direction
implementing a tactical action
plan
doing more of what works
review what we’re doing –
pinpoint good/bad and why
benchmarking our social
efforts
refine our assets/tactics to
support core business and
corporate priorities.
8. Such as…
Focusing on:
Q+A sessions with Executive Team,
councillors and key officers
attending high value events for real-
time coverage
embedding digital/social as lead
channel for corporate campaign activity
promoting our corporate social
profiles harder
audit/review process to monitor
outputs of service areas
guidelines/health checks/workshops.
15. Get it out there…
Remember:
• Sign post everywhere
• Hash tags
• Key words do count
• Great content promotes itself
• Sharing content works too
• Re-use evergreen content
• Don’t be shy - jump in on trends
• Cross promote all your profiles.
17. Keep those bean counters happy...
We keep asking ourselves:
• Can we JUSTIFY using social media?
• Can we ADD value?
• Do we KNOW our objectives and goals?
• Can we EVALUATE our impact online and
offline?
• Can we SHOW return on investment (ROI)?
25. Go on – say hello…
Digital Media Team
digitalmedia@leicester.gov.uk
Dave Doherty, Digital Media Manager
david.doherty@leicester.gov.uk
Ian Gallagher, Digital Media Officer
Ian.gallagher@leicester.gov.uk
Editor's Notes
Two types of negativity
Complaints or criticisms
Why weren’t my bins collected?
Trolls
Why are you just rubbish at everything?
Allow commenting on Facebook
Social media is all about interaction and conversations, if you disallow people from interacting with you then what’s the point of being on Facebook?
Complaints
Always direct service complaints to customer services, do not try and deal with them yourself.
Some people try to force a quick response via social media when they have are already dealing with customer services –direct them to customer services.
Abusive comments
On Facebook we recommend deleting abusive comments and banning repeat offenders from your page.
On Twitter we recommend ignoring them, as the comments will not show up directly on your profile.
Two types of negativity
Complaints or criticisms
Why weren’t my bins collected?
Trolls
Why are you just rubbish at everything?
Allow commenting on Facebook
Social media is all about interaction and conversations, if you disallow people from interacting with you then what’s the point of being on Facebook?
Complaints
Always direct service complaints to customer services, do not try and deal with them yourself.
Some people try to force a quick response via social media when they have are already dealing with customer services –direct them to customer services.
Abusive comments
On Facebook we recommend deleting abusive comments and banning repeat offenders from your page.
On Twitter we recommend ignoring them, as the comments will not show up directly on your profile.