Open Calendar indicative of Workshops, Dates and related Costing. Schedule contains programmes in the ETD, Contact Centre and Management space.

1. Kindly note: all costs are quoted exclusive of VAT. There is a minimum and maximum number of delegates that would be accommodated to
proceed with a workshop.
Public Schedule | Cape Town - 2018
Education, Training and Development
WORKSHOP DURATION COST JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC
Introduction to Outcomes-
Based Education
1 R1 200 05 23 04 13 15 10
Assessor 4 R4 400 5-8 23-26 4-7 13-16 15-18 10-13
Facilitate Learning 3 R4 050 20-22 14-16 2-4 17-19 5-7
Moderator 2 R3 360 12-13 23-24 24-25 3-4
Skills Development Facilitator 4 R5 500 6-7,
19-20
4-5,
26-27
Design & Development of
Learning Programmes
4 R4 250 17-19,
31
10-12,
30
6-8,
30
Assessment Tool Design 2 R3 360 29-30 12-13
Qualification: National
Certificate in ODETDP
1 Year R16 800 17
Qualification: National Diploma
in ODETDP
1 Year R22 000 17

2. Kindly note: all costs are quoted exclusive of VAT. There is a minimum and maximum number of delegates that would be accommodated to
proceed with a workshop.
Public Schedule | Cape Town - 2018
Contact Centre Programmes
WORKSHOP DURATION COST JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC
Customer Experience
Management (Level 4)
4 R4 500 12-15 25-28 2-5
Sales Management (Level 4) 4 R4 500 30-31 1-2 7-10 3-6
Service Level Management
(Level 4)
4 R4 500 26-29 28-31
Coaching & Performance
Management (Level 4)
4 R4 700 16-19 2-5 12-15
Quality Assurance and
Calibration
2 R3 200 5-6 19-20 18-19
Telephone Etiquette (Level 2) 1 R1 800 17 17 20
Debt Collections (Level 2) 2 R3 200 20-21 14-15 21-22
Sales Conversations (Level 2) 4 R4 500 26-29 11-14 22-25

3. Kindly note: all costs are quoted exclusive of VAT. There is a minimum and maximum number of delegates that would be accommodated to
proceed with a workshop.
Public Schedule | Cape Town - 2018
Generic Management Programmes
WORKSHOP DURATION COST JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC
Planning and a Management
Function (Level 4)
4 R4 500 15-18 13-16 11-14
Organizing as a Management
Function (Level 4)
4 R4 200 22-25 01-17 16-19 13-16
Leading as a Management
Function (Level 4)
4 R5 800 12-15 17-20 21-24
Controlling as a Management
Function (Level 4)
4 R4 500 26-29 9-12 10-13 15-18