The document outlines an operations assessment plan for The Idea Hive business. It aims to increase shareholder and customer value by observing the existing business structure, reviewing customer processes, and developing feedback mechanisms. The plan examines the vision, value network, project flow, and proposes improvements. Key goals are outlined in several areas - financial, customer, internal business, learning, sustainability - along with measures to track progress. Implementation is planned over 4 phases from January 2009 to January 2010 starting with assessing the vision and ending with incorporating feedback.

1. an operations assessment plan prepared by aaron hill  kim holeton  vanessa fincher  december 19th 2008

2. SCOPE Increase shareholder Value Observe theexisting business structureof The Idea Hive Increase Customer Value Review customer processingand service requisition Examine customertacit experiences to enhance satisfaction Expand Transparency in customer communication and relationship Develop Feedback mechanisms and Key Performance Indicators

3. The Organization

4. The Existing Vision

5. Aligned Vision

6. Existing Value Network

7. Proposed Value Network

8. Existing Customer Process Projects 1 Projects 2 PM PM Projects 3 Projects 5 Projects 4

9. Proposed Customer Process Projects 2 Projects 1 PM PM Projects 3 Biz Dev Projects 4 Projects 5

10. Existing Project Flow

11. Proposed Project Flow

12. Internal Feedback

13. Stakeholder Feedback

14. Balanced Scorecard

15. Financial Goals Measures Evaluate all business structure by 4/09 Select best business structure by 4/09 File business document by 5/09 Implement a business structure Get financial expertise by filling position by 5/09 Develop tracking system within first quarter Establish financial goals monthly for first year. Meet Financial Goals Establish bi-monthly sales goals and develop monthly sales growth rates starting the second year. Sales Plan

16. Customer Goals Measures CustomerSatisfaction Customer survey provided at end of contract reflects 95% satisfaction rating Establish "after care" program to maintain relationship, build retention and increase referrals which contributes to 95% satisfaction rating. Customer Relationship Maintain customer"community” Establish a current, past and potential customer network with outreach programs ie: email, website, events to retain 60 % of clients in The Idea Hive community.

17. Internal Business Goals Measures Use tools measured by 95% client satisfaction. Develop cross-training ensuring all members master one new skill each quarter. Expand current business tools Define roles and responsibilities of members Develop job descriptions by 4/09 Establish member roles member knowledge by implementing a survey by 4/09. Measure and Identify knowledge gaps monthly. Develop recruit. goals and fulfillment criteria each quarter. Recruit new members within 90 days of identification. Maintain customer"community”

18. Internal Businesscontinued Measures Goals Effectively capture feedback via customer and member satisfaction surveys. Establish effective member communication via teambuilding HR policies. Evaluate communication breakdowns and establish a mid-point correction process that is integrated in the business model. Clear communication standards Determine size of competitive local (Bay Area) market. Identify all competitors within the market each year. Develop competitive analysis tool to use by 4/09. Perform a competitive analysis on competitors semi-annually. Establish member roles .

19. Learning Goals Measures Increase and maintain cutting edge intellectual capital Stay connected to Systems Labs - one Hive member attends Maximize opportunities for learning by attending at least one industry trade show monthly. Recruit new members and advisors to fill skill gaps quarterly. Recruiting Establish Performance measurement tools Develop learning KPI before filing for business organization.

20. Learningcontinued Goals Measures Inspire change by utilizing social networking and systemic tools in at least one industry campaign per quarter Community "activism" Managing tension and encourage all voices to be heard by utilizing HROB skills. Ensure a “safe-fail” learning environment by serving member satisfaction monthly. Embrace diversity Teaching (Practice Systemic tools) Establish teaching and practicing time for systemic tools used in business of three hours per member/ per month.

21. Sustainability Goals Measures Implement as many client recommended sustainability measures into The Idea Hive's practices, as possible. Contribute 5% of profit to local green initiatives. "Walk the Talk" Monitor and measure industry change quarterly. Develop systems that are able to adapt to change by measuring effectiveness annually. Resilience and Flexibility Measure Hive's Resources use Create a matrix to evaluate the Idea Hive’s effective resource use by 8/09 and measure monthly..

22. The Bee Incubator The idea hive Phase 4 Phase 2 Phase 3 Phase 1

23. Next Steps Phase 1 - Jan 2009-May2009 Vision Assess Phase 2 - May 2009-August 2009 Build Plan Phase 3 - August 2009-October 2009 Execute Phase 4 - October 2009- January 2010 Feedback

24. Peace, Love and Honey! Thank you! Questions?