Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications. CCM solutions support these objectives by providing companies an application to improve outbound communications with distributors, partners, regulatory bodies and customers. These interactions can happen through various media and output channels, including documents, email, SMS and web pages.

1. CCM
Customer communications management (CCM)
is defined as the strategy to improve the creation,
delivery, storage and retrieval of outbound
communications, including those for marketing,
new product introductions, renewal notifications,
claims correspondence and documentation, and
bill and payment notifications. These interactions
can happen through a widespread range of media
and output, including documents, email, Short
Message Service (SMS) and Web pages. CCM
solutions support these objectives, providing
companies with an application to improve outbound
communications with their distributors, partners,
regulatory bodies and customers.
Gartner

2. SOLUTIONS PACKAGEES
Innovation &
Consulting
Architecture & Methods Solution Design &
Deployment
Agile & Industrial
Services
Design and
digitalization
Output
optimization
Business
Process
Management Digital Trust
Flow
Supervision
and Traceability
Output monitoring
(tracking, reporting,
specific portal, OK
proof…)
Process supervision
Testing industrialisation
GMC Automation
Docbridge Pilot
Dematerialisation
Archiving (Afnor Z42 013 –
ISO 19005-1)
DMS (ISO 15489)
Certifications
Electronic signatures
Timestamping (ISO 8601)
Legal value
ITESOFT Share/FreeMind
Alfresco
Document analysis
Support in the revision of
the communication plan
(editorial guidelines and
graphic charter)
Shared repositories and
solutions
Multi-format and multi-
channel design
Bdoc
Open Text Exstream
Harmonie Communication
Inspire Designer
KSL, StreamServe
Output management
Postage optimization
Document hub
Inspire (GMC)
Docbridge Pilot
Streamweaver
Harmonie Communication
Management of the B2C
and B2B Landline OSS
chain
Application development
Management of the
technical repository
Maintenance of business
processes (workflows)
ITESOFT W4 / Streamline
Oracle
Java
Unix
Onepoint’s fields of expertise
Exploration of potential areas of intervention

3. Global redesigning of the technological core of the client’s CCM: assistance to identify the needs and to choose the right solutions, and
support in the implementation of the technical core. In addition, 3 years ago onepoint set up a Service Center to take in charge the
company’s corrective and perfective maintenance (expertise in solutions and innovation).
Technological core is based on Open Text Exstream.
Examples of services provided by onepoint
For the global replatforming of its information system (front office/back office), Filhet-Allard partnered with onepoint to implement the
functional and technical components needed for an end-to-end management of its inbound, circulating and outbound communication.
Technological core based on Open Text StreamServe and Alfresco.
For more than 10 years, onepoint has provided the Group with technical support and expertise, as well as a Service Center managing
all their needs in communication. From dematerialization to printing, onepoint helps to define the Group’s document management
strategy and to implement ad-hoc solutions.
Technological core based on Harmonie Communication and ITESOFT FreeMind.
For a leader in document production like Xerox, traceability and performance are key when it comes to respecting service level
commitments with its clients. Onepoint supports Xerox in the implementation of the most powerful and secure solutions in output
management.
Technological core based on GMC Inspire and on a module by WT PITNEY solutions.
Copyright © onepoint
Onepoint works as a co-localised Service Center for SFR within the scope of their in-house business line comprising landline, xDSL,
and very high speed offerings (BPM and repository). Our short-cycle approach allows for a rapid implementation of xDSL offering
management workflows and the related options needed for the different projects.
Technological core based on ITESOFT W4 / Streamline, as well as Oracle, Java and Unix solutions.