Grafixoft is a Bulgarian IT company established in 1998, specializing in tailored software services and near-shore outsourcing solutions primarily for Western European clients. With a team of over 30 professionals, Grafixoft emphasizes quality, employee retention, and transparent communication, managing projects efficiently while following best practices in software development. The company has successfully collaborated with notable clients and continues to seek long-term partnerships.

1. Brief company overview:
Grafixoft is a progressive and IT Mark certified company. Provides tailored software
services, business and engineering solutions with high complexity and exceptional quality.
● Established in 1998.
● More than 30 professionals work in Grafixoft at the moment and we are hiring.
● About 1/3 of our colleagues have 7+ years vast experience
in various areas of software development.
● The company has own open plan office premises of about 500m2
in a communicative location in Sofia.
● Microsoft Silver Partner. BASSCOM member.

2. Introduction
Grafixoft provides tailored software services and outsourcing development, having a proven expertise in the
area. We specialize in near-shore services for Western Europe, providing offsite and onsite resources.
With years of experience, we have built engagement models that fit close to your preference and have optimal
flexibility. You can count on our skillful specialists and good practices. We match our services to your
circumstances - cost, risk, technological and future needs
The company:
• is a small, but very reliable and competitive private Bulgarian company
• has been in business since 1998, known as Grafixoft Ltd. since 2000
• has managed to attract and keep major clients (see Appendix A)
• has successfully delivered quality product for companies in the UK, Belgium, Denmark, Norway etc.
• has efficiently communicated with English-speaking companies while delivering on business requirements for
their clients
• has established processes and follows best practices (business models, resource management, project
management, quality assurance)
• has a very high focus on quality and takes pride in motivating and retaining their employees
• ensures that Grafixoft employees feel part of the team with which they directly work
• has a lot of respect and passion for the client’s brand and would go the extra mile to establish a successful and
mutually beneficial relationship
Grafixoft offers strategic, efficient, and scalable solutions.

3. Business Model
HR and General Management Services
• gathers clients requirements to provide resources in Bulgaria
• provides office space in Sofia, Bulgaria – Class A
• the resources will be allocated only to client’s products as specified
• pay salaries to the employees, cover all benefits, social, and other employee-related costs
• provides development workstations, testing environment, licenses, internet connection, telephone service, and
dedicated servers
• is responsible for training and expanding the skillset of the talent working
• is responsible for creating a fun and nurturing environment
• focuses on employee retention and accumulation of knowledge for future efficiencies
• communicates on regular basis to ensure that expectations are met or exceeded
• follows best practices to ensure quality of work and proper communication flow
• provides visibility and transparency on cost expenses
Client’s Project, Task, and Performance Management
• appoints a project manager for the developers in Bulgaria
• provides full control over the work allocation
• do performance management
• works with the developers in Bulgaria in the same manner as with the developers on site

4. Expertise & Technologies
Grafixoft have in depth knowledge and understanding of development languages, tools, databases.
We possess long lasting experience in software engineering using best practices.
Fundamental knowledge
Architectural and Design Patterns. UML re-usable idioms and high quality design.
Database knowledge of schema design, stored procedures, triggers, functions.
Best practices in Application Lifecycle Management, Development and Testing/QA.
Programming Languages and Frameworks
C#, C/C++, Delphi, Pascal, Remedy, Java, Visual Basic,
ASP, ASP .NET, PHP, HTML, DHTML, AJAX, JavaScript, CSS, jQuery, Json.
.NET, WCF, LINQ, ActiveX, COM interoperability and Win32 multithreading,
STL, ATL, WTL, Boost, Loki, MFC, Web Services, WSDL, SOAP, XML, XSLT, XSD, Xpath, ISDN, VoIP, SIP, TRP,
3D Graphics and 3D Engines, OpenGL, 2D Graphics, GDI, GDI+.
Development Tools
Microsoft Visual Studio, Inprise / Borland Development Studio, BMC Development Studio, Eclipse
Microsoft Team Foundation, Request Tracker (RT), CVS, SVN, Perforce, GIT, Visual Source Safe.
TestComplete, TestLink, Open STA, Borland Silk Test and Silk Perfomer.
BMC & ITSM Applications
Remedy, API Programming, Flashboards, Crystal Reports, Mid-Tier, DSO, LDAP, Email, Assignment, Approval and Notification Engines
CMDB – Configuration Management Database, AIE – Atrium Integration Engine, IM – Incident Management, PM – Problem
Management, CM – Change Management, AM – Asset Management, SLM – Service Level Management,
SRM – Service request Management, RKM – Remedy Knowledge Management.
OS, Servers
Windows Server, Windows Services, Windows Security, Windows Drivers and Networking. Android and iOS, Unix, Linux and Solaris.
Oracle, SQL Server, MS Access, My SQL, Sybase, Firebird. Internet Information Server (IIS) and Tomcat.

5. Clients & Solutions
Sit-Up Ltd (UK) bid.tv : (An original idea of Richard Branson) Distributed scalable system providing robust and redundant service for real time
order-processing management. The inputs come from the front end, like websites and IVRs, or any application that uses the common interface
to the system. All the operations are controlled by client applications in real time in order to monitor the system functionality and the bidders’
behavior. Required significant understanding of databases, network process, and software engineering services.
WCF .NET and C++ software for handling of all bids by bidders in real time, Remedy business applications, ASP.NET and JAVA Hybris websites.
Retain International (UK) retaininternational.com : Resource Management & Staff Planning Software. The major clients of the developed
software are PricewaterhouseCoopers, Earnst & Young, Barclays Bank, Bank of Ireland, KPMG. Grafixoft client since 2000. The team in BG
developed applications for bookkeeping, human resource management, and databases, as well as a system for project management and an
universal on-line chat system for customer feedback, support, and Q&A.
Fusion Business Solutions (UK) fusion.co.uk : Fusion are experts in delivering comprehensive Service Management solutions using ITIL
Methodology through BMC, Remedy and Marimba Software. The biggest BMC distributor in Europe. The major end clients of these services are
JP Morgan, Virgin Atlantic, Cadbury, Reckitt Benckiser and others.
Grafixoft’s client since 2007. ITSM and ITIL solutions based on BMC Remedy platform.
Promotion and Display Technologies (UK) pdtuk.com : Voice over IP device integration. The major clients of the developed software are British
Telecom and Hewlett-Packard. Grafixoft client since 2002. User Mode Driver (API) for USB telephony 3D web camera. Released in January 2009
the world's first consumer 3D webcam - Minoru 3D, and it won the "Fans Favorite" award at the Consumer Electronics Show in Las Vegas.
Multicad AS (NO) multicad.no : Architectural system for pre-fabricated constructions. The main clients are Scandinavian manufacturers of wood
houses and architectural companies. Grafixoft client since 1998. The Bulgarian development team was responsible for software development of
their architectural CAD product.
Grafixoft has developed custom software for Sofia Airport, LUKOIL, National Electricity Company, Trakia GAS.
With some of our clients we work since the beginning, or almost 15 years.
Looking for the next long-term partnership!