This resume is for Edward F. Draiss Jr., seeking a position that utilizes his collaborative managerial and technical skills to help companies produce telecommunications products at reduced cost and within schedule. He has 20+ years of experience in product management, marketing, and engineering roles for networking companies like Cisco Systems and startups. His experience includes driving new service offerings, writing requirements documents, managing teams, and bringing in millions in revenues. He has a Master's degree in Computer Engineering and certifications in product management, networking, and web development.

1. Resume for<br />Edward F. Draiss Jr.<br />Cell: 408-204-8966<br />Email address: draiss@earthlink.net <br />Ambition: Seek position where combination of collaborative managerial and technical skills can be used to their fullest potential to help a company produce telecommunication products at a reduced cost and within schedule to meet customer requirements and maximize company’s profit. Have experience with startup companies.<br />Experience: <br />1999-Present: Cisco Systems, San Jose, California<br /> Product Manager Jan 2010- Present<br />Drove implementation of the Cisco RMS Cloud (Data Center) offering by writing requirements and working with development teams to create the offer.<br />Created strategy for EMS domain controller. Goal of the strategy is to converge tools related to EMS throughout AS and TS organizations. <br />Managed VXI and VDI (Virtual Desktop Initiative/Infrastructure) service offerings for both Cisco Technical Services TAC and Cisco Technical Service Remote Management Services. Responsible for driving TS TAC Service Offering with revenues projected to be $90 Million over FY2011-FY2013. <br />Wrote Product Requirements Document and support call flows for VXI System Service Offering.<br />Built plan for phased approach to deliver technical services system support (\"
one throat to choke\"
) for VXI as the first solution covered within the Cisco Whole Offers. <br />Drove systems support plan by working with partners to get them enrolled into TSANet enabling automated and seamless support between Cisco and Cisco partners.<br />Wrote Cisco white paper for Application Management and Application Performance Management strategies. <br /> Product Manager May 2008-Jan 2010 <br />Managed Data Center and Foundation (Routing, Switching, Wireless) remote managed services portfolio for Cisco Technical Services Business Unit.<br />Wrote Product Requirements Documents, Service Descriptions, and marketing collateral for Data Center and Foundation ITIL based service delivery portfolios. <br />Supported Sales teams by making presentations to customers.<br />Built business cases for the Data Center Portfolio.<br />Responsible for driving Data Center and Foundation Service Offerings to bring in $18 Million in FY2009 and $24 Million in FY2010. <br />Managed service delivery partners providing the Data Center and Foundation services.<br /> Solution Manager Jan 2006-May 2008 <br /> Solution Manager for Enterprise Identity Management <br />Managed Identity solution for Enterprise Campus and Branch architectures.<br />Wrote Market Requirements Document and Solution Requirements Document to cover Identity as a framework for Cisco Trusted Security and Network Admission Control.<br />Drove implementation of Flexible Authentication (802.1X, MAC Auth Bypass and Web Authentication) across all Cisco Layer 2 access devices. This included all L2 switches, wireless APs, physical security devices and VPN. Note that NAC and Cisco TrustSec were also part of the overall security solution.<br />Responsible for driving equipment pull through of $386 Million dollars via support of the Flexible Authentication features. <br /> Product Manager Jan 2003-2006 <br /> Product Manager for Broadband Access Center and Cisco Network Registrar. <br />Sell and Market Cisco provisioning products.<br />Drove implementation of provisioning for various broadband access technologies <br /> including cable (MGCP,SIP), Satellite, ETTX, SIP and DSL (TR69). Also <br /> supported configuration of Linksys devices.<br />Produced customer presentations, white papers, product requirements documents, <br /> business cases, ROI analysis, sales training presentations and demonstrations at <br /> trade shows, partner management, etc. <br />Drove BAC product into one hundred service provider customers world wide over a four year period. <br />BAC and CNR Products produced yearly revenues of $8 million each. <br />Managed CNR product which has over 2000 customers (and still growing) world wide. <br />Managed creation of demo for single server SIP enabled voice network which included clients that supported VoIP, Video and Instant Messaging. Provisioned access devices using XCAP. Used for requirements gathering. <br />Marketed products internally via web access and sales engineering meetings.<br />Marketed products externally by developing white papers, presentations, web sites, <br /> trade show demos and customer presentations. <br />Partnered with system integrators and services company to customize and deploy <br /> product to meet customer’s business processes.<br />Drove architecture of products to include common management platform components as mandated by business unit.<br />Led teams to put together strategies for winning network management sales at high profile customers such as Comcast, SBC, ATT, and Qwest.<br />Supported video solutions with developing strategies to provision and manage video equipment that was acquired from Scientific Atlanta, Linksys and Kiss.<br /> Solutions Marketing Manager Oct 99-Dec 03<br /> Solution Marketing Mgr for network mgmt of voice, video and data over IP. <br />Documented field and customer requirements into a solution requirements <br /> documents. The requirements were then driven into products and solution <br /> test labs and ultimately delivered to customers. <br />Coordinated activities between multiple business units to ensure end to end <br /> solution requirements were met. <br />Produced customer presentations, technical datasheets, white papers<br /> customer support, partner management, and account team support.<br />Provided internal marketing presentations to sales engineering teams, technology leadership programs, and technology marketing teams world wide.<br />Drove the creation of revenue estimates and ROI analysis for the products <br /> included in the network solution. <br />Authored High Speed Data requirements document. Spent three months at <br /> Comcast in Philadelphia authoring a high speed data requirements <br /> document for the migration of their high speed data network from an <br /> Excite@Home implementation to a Comcast implementation.<br />Produced network management strategies to help business units with billion dollar revenues pull through equipment sales.<br />1995-1999:ISR Global Telecom, Maitland, Florida.<br />ISR Global Telecom is a start up company that produces management products for telecommunications equipment. <br /> Director Sales Engineering<br />Managed team of sales engineers through the presales process.<br />Led team strategies on how to win new accounts.<br />Managed the production of demos and trials used to drive management software into new accounts.<br />Drove sales to $8 Million first year and $12 Million the next year for product and services.<br /> Product Manager<br />Managed Orbit™ toolkit which was a generic element management system that <br /> was used to create management systems for a variety of technologies.<br />Presented product via presentation and demos to customers directly at the <br /> customer site as well as trade shows.<br />Provided pricing models, forecasts, revenue projects for the product.<br />Created requirements documents and worked with development to produce <br /> estimates and roadmaps for the product.<br />Developed program called “MASK” – Manager Application Solution Kit. This <br /> feature helped by our development teams and customers build EMSs rapidly. This <br /> feature resulted in six new customers upon its initial release.<br />Managed product from its inception with revenues of $500,000 the first year followed by years of $2 Million and $4 Million.<br /> Director Systems Engineering<br />Managed team of Systems Engineers.<br />Produced system functional specifications for management of telecommunications <br /> networks.<br />Modeled network using GDMO and SNMP MIBs.<br /> Development Team Supervisor<br />Managed team of engineers in building an Element Manager for the first generation <br /> cable head ends produced by Motorola. The EMS included management of the <br /> TR08 and GR303 interfaces.<br />Wrote system architecture and requirements document for the EMS. <br />Reversed engineered (with company’s permission) the management interface to Reltecs transmission equipment for the TR08 and GR303 “TL1-like” interfaces. Produced interface guide to ensure knowledge was shared with customer, partner and integration test team. <br />1996-2006: University of Phoenix, Maitland, Florida and Phoenix, Arizona.<br /> <br /> Instructor for Information Technology Courses. 1996-2006<br />Approved to teach over 20 courses in technology and math.<br />Frequently teach Intro to IT, Computer Arch., Comp Networking, C, C++, OS<br />Taught classes both on-line and live.<br /> <br /> Assistant Department Chair for Information Technologies. 1997-1999 <br />Hired, trained and evaluated instructors.<br />Represented Florida campuses in worldwide meetings that took place semiannually in Phoenix, Az.<br />Developed new courses and content.<br />Updated existing courses with new content to bring them current.<br />Grew campus from scratch to 1000 students in the IT department.<br />1994-1995: TeCoRe, Inc., Baltimore Maryland.<br />TeCoRe is a start up company whose goal was to become a leading system provider of scalable solutions for wireless networks around the world.<br /> Vice President of Software Development.<br />Managed two teams of engineers to produce following telecommunication products products:<br />International Callback Machine. <br />Satellite to Cellular protocol translation utilizing PRI and T1 interfaces. <br /> TeCoRe was a subcontractor of Westinghouse on behalf Nortel for this <br /> project.<br />Participated in the early design meetings for Ellipso™. The goal of Ellipso was to designing a unique global wireless network to extend seamlessly the Internet, cellular and public telephone systems virtually anywhere on the planet using satellite technology. <br />Transitioned the company from a services company to product company producing $2 Million during its first year.<br /> <br />1986-1994 Siemens Communication Systems, Boca Raton, FL<br /> Feature Team Leader 1992-1994. <br />Managed team of 60 software engineers to deliver PRI to Bell South. The team included business units in Boca Raton, Orlando and Germany to ensure that system requirements were met for BellSouth. <br />Worked directly with Bell South to develop the deployment strategy.<br />Developed and wrote code for Layer 2 initialization of PRI trunk for Bell South.<br />Integration tested EWSD PRI interface to ATT Definity and Nortel Meridian PBXs.<br />Promoted from Principal Member of Technical Staff to Senior Member of Technical Staff.<br /> Software Engineer. 1986-1992<br />Developed call transfer, dial call pickup and three way conferencing user programs for the EWSD Central Office Telephone Switch. <br />Designed, coded and tested software for call processing features (three way calling, call transfer, call waiting, etc).<br />Designed, coded and tested telephony protocols (SS7, ISDN (PRI and BRI), ISUP and 800 Services), <br />Designed coded and tested maintenance software for the interface to SLC96 and SLC2000 (GR303) Remote Digital Terminals (RDTs). <br />Designed, coded and tested Operating System memory allocation for ISDN User Program.<br />Designed, coded and tested Audit routines for SS7/ISUP subsystems.<br />Promoted from Member of Technical Staff to Principal Member of Technical Staff.<br />1988-1988 Alcatel, Paris France. <br /> Technical Leader <br />Trained in Paris, France for 3 months on the OPUS 300 PBX (aka Alcatel 1). <br />Designed, coded and tested PBX Centrex features. <br />Designed, coded and tested Voice Mail features <br />1984-1986 GTE, Phoenix, Arizona.<br />Member of Technical Staff<br />Designed centrex features for the GTD5 Central Office Switch<br />Designed, coded and tested central call processing user program for the GTD5 <br /> Central Office. <br />Designed, coded and tested feature updates to digit analysis and routing user <br /> program.<br />On site debugging and enhancements for GTD 5 Central Offices.<br />Wrote test plan as a developer which became test plan for system test group.<br />Tested and maintained central call processing features for the GTD 4600 PBX.<br />Academic:<br />2005 Skillpaths Balance Sheet Analysis Seminar<br />2004 Skillpaths Financial Accounting Seminar <br />1995 University of Central Florida Department Industry Advisory Board<br /> Participated in improving UCF improvements on curriculum and research <br />programs.<br />1995-1996 Attended Valencia Community College in Orlando Florida<br />Successfully passed courses in C, C++ and UNIX.<br />1990 Masters of Computer Engineering <br />Florida Atlantic University located in Boca Raton Florida. <br />Concentration in computer architecture and networking.<br />1983-1984 Spencer Business Institute.<br />Instructor for information technology, business and economics courses.<br />Designed and implemented course curriculum for computer science and business <br />program.<br />Hired and trained faculty.<br />1983 Bachelor of Science in Computer Science <br />University of New York at Albany. <br />Major: Computer Science. Minor: Business<br />Graduated cum laude. <br />Certifications:<br />2010 BlackBlot Product Management Professional (BPMP)<br />2005 Certified Internet Webmaster (CIW).<br />2004 Cisco Certified Network Associate (CCNA).<br />Awards:<br />DateName of AwardDetailOctober 2011Cisco Achievement ProgramLed definition of VXI technical assistance center support offering as part of the Cisco Whole Offer program.April 2006Cisco Achievement ProgramLed demo and promotion program for BAC prototype of the XCAP protocol provisioning a Counterpath Soft Client Jan 2006Cisco Achievement ProgramCompletion of CIW CertificationMay 2005Cisco Achievement ProgramSuccessful Completion of Primitivo Solution May 2005Cisco Achievement ProgramLed access side requirements for Project BreitlingDec 2004Cisco Achievement ProgramCompletion of Cisco Network Associate Certification (CCNA)Oct 2004Cisco Achievement ProgramCompletion of BAC PRD and Concept CommitJun 2003Cisco Achievement ProgramSolutions Marketing Individual – Built OSS for trade show Sep 2002Cisco Achievement ProgramExcellent work on Cox ProposalFeb 2002Cisco Achievement ProgramCompletion of Solution Marketing Materials for Cable BUAug 2000Cisco Achievement ProgramNMS/OSS Summit AwardMay 2000Cisco Achievement ProgramCable NOC Whitepaper for Customer Advocacy Dec 1998President’s Award. ISR Global TelecomRecognition for being top performer for the year.Dec 1997President’s Award. ISR Global TelecomRecognition for being top performer for the year.Dec 1996President’s Award. ISR Global TelecomRecognition for being top performer for the year.<br />Geography:<br /> No issue with relocation.<br />References:<br /> References available upon request.<br />