Solutions Middle East is a leading IT solutions provider in the Middle East formed in 1997. It has over 1500 clients in the UAE and GCC and offers innovative ICT solutions including fax servers, remote access, mobility solutions, enterprise content management, print management, and CRM. Solutions Middle East partners with industry leaders and has experience catering to major industries such as banking, government, and oil and gas. It is committed to providing excellent after-sales support to clients in the region.

1. Company Profile 2010
Serving cutting Edge Technologies over a Decade

2. INTRODUCTION
Emerging technologies in Information and Communication Industries are changing the way
people work, communicate & manage. The most dramatic impacts from these technologies
are speed, cost efficiency and productivity.
Solutions Middle East (SME) is poised to take advantage of these new technologies to
present solutions to organizations in the Middle East. Solutions Middle East, formed in
1997, has already established itself as one of the leading niche software and services
companies in the region. Its mission is to provide innovative Information & Communication
Technology (ICT) based solutions to the corporate market in the Middle East. It is backed
by a professional and dedicated team of IT, Telecom, Software and Management personnel.
Solutions Middle East has a portfolio of over 1500 clients in the UAE & the region.
Solutions Middle East operates out of its head office located in Dubai, the business hub of
the Middle East. It also has presence in all the GCC countries through a network of
partners in Oman, Saudi Arabia, Qatar, Bahrain and Kuwait. Solutions Middle East
focuses purely on emerging ICT based software solutions that includes:-
Fax Server
Remote Access & Security
Mobility
Enterprise Content Management
Print Management
CRM & Computer Telephony
People & Focus
Our team is a rich blend of IT Consultants, Networking, Software and Management
professionals with considerable experience. Bulk of this experience is in the IT Industry in
the Middle East market. Our support and installation team has the necessary skills and
experience to handle complex projects including integration with third party solutions.
Support Commitment
Commitment to provide excellent support that is so rare in the region is one of our foremost
objectives in the company. We would go to any length to provide our customers with the
best after sales support.
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3. Business Management Experience
Our major strength are our technology partners and our dealer network in all the GCC
countries. These partners work together to present the same range of solutions in all the
countries. They are constantly trained and updated. This network allows us to offer our
solutions to a much wider regional market.
The management team is an experienced team having several decades of IT management
experience in the region.
Partners & Regional Network
Our major strength is our technology partners and our dealer network in all the GCC
countries. These partners work together to present the same range of solutions in all the
countries. They are constantly trained and updated. This network allows us to offer our
solutions to a much wider regional market.
Vertical Focus
Biggest challenge in today’s world is catering to the business requirements of multiple
industries .We proudly claim that we have a strong base in the following sectors
Banking & Finance
Government
Hospitality
Insurance
Multi-National Companies
Oil &Gas
Publishing & Media
Retail & Distribution
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4. Fax Server / FOIP
Communication is one of the most vital aspects of any business. Communication &
messaging solutions play a very important part for any organization especially with all the
regulations and compliancy issues being so tight. Our solutions help organizations
communicate more efficiently, securely, reduce costs and help adhere to compliancy issues.
Solutions Middle East provides a comprehensive range of specialized messaging and
communication solutions for enterprises including,
Voice Mail Enterprise Instant Messaging
Fax Servers Web Collaboration
Document & Information Delivery Instant Messaging
Network Telex Unified Messaging
SMS Groupware solutions
Technology Partners & Products
Open Text is a leading provider of software products that automate
business processes, manage documents electronically and provide efficient information
delivery. They have customers in financial services, healthcare, government and many
other industries, and their products are installed in all of the Fortune 100 and many Global
2000 companies.
Rightfax is the proven market leader in fax server, document delivery and
fax software. It delivers the most reliable and robust fax software solutions to integrate and
automate the flow of a full range of fax, paper and electronic documents and data, enabling
enterprises to achieve significant cost reductions. By using a Rightfax fax server, companies
can securely and efficiently deliver business information from virtually any application via
fax, email, print devices or over the Internet.
Tobit Software is the leading fax & unified messaging system for small and
medium businesses that is cost effective and can be deployed with virtually no additional
hardware investment. ‘David’, the unified messaging solution from Tobit can run on diverse
platforms including Windows, Linux and Novell. Our partnerships with Microsoft & IBM
helps us to provide value added services and solutions on top of their respective groupware
platforms.
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5. Remote Access & Security
Network Connectivity and access is extremely important for any Enterprise today.
Consolidations, mergers and acquisitions are the order of the day. Centralized computing
models are increasingly seen by organizations as a solution to the spaghetti of networked
appliances and applications. Solutions Middle East specializes in the server computing
model and provides information access solutions to large enterprises. Our suite of solutions
include,
Thin Client Computing Virtualization- Server & Desktop
Application Delivery Bandwidth & Web Application Access
VPN & Two factor Access Enhancements
VPN Thin Client Printing
Technology Partners & Products---Access
Citrix,
Citrix, The Citrix Delivery Center product family is composed of
virtualization and networking product lines—XenDesktop, XenApp, XenServer and
NetScaler—to create an end-to-end system that virtualizes servers, desktops and
applications, centralizes them in the datacenter and broadcasts them to users over any
network as an on-demand service.
Thinprint Server Engine for Terminal Services is an obvious plus to a Citrix
environment. ThinPrint extends Citrix software excellently with instruments
and tools that allow printing to be controlled and managed, while at the same time
dramatically improving system performance.
Wyse Technology is the global leader in thin computing-based
virtualization software and hardware solutions. Wyse and its strategic partners, including,
Citrix® & others deliver the innovative hardware, infrastructure software, and services
that formulate the benefits of cloud computing, virtualization and Green IT. These thin
computing solutions allow consumers, public and private enterprises to access the
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6. application information they need, but with better security, manageability, and at a much
lower total cost of ownership than a PC.
extentrix Systems provides solutions specializing in virtualization and
developing custom software solutions for Microsoft, VMWare and Citrix customers.
Extentrix have developed access solutions that simplify and speed users' access to Terminal
Services and Citrix platforms
Technology Partners & Products---Security
Google Enterprise products make users more productive by
combining the innovation and ease of use of Google's consumer products with the features,
security and support that your organization requires.
Google Apps - Foster stronger communication and collaboration between employees.
Postini Services - Email security, archiving and encryption, powered by Postini,
complement Microsoft Exchange, Lotus Notes and other solutions.
Enterprise Search - Maximize website ROI and internal productivity with Google-powered
search for your website or intranet.
RSA Security's portfolio of award-winning solutions includes-
authentication and credential management, access management, identity administration
and data protection toolkits-sets the standard in the industry
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7. Mobility
Solution Middle East provides several solutions for enterprises and mobile executives to be
more productive, reduce costs, improve service and that to without compromising on
security.
Enterprise Customers increasingly demand for SMS messaging solutions for client
communication, marketing campaigns to system monitoring notifications. Cost of managing
multiple SMS servers becomes an issue as the requirement increases across departments.
Our range of messaging products will satisfy a spectrum of business needs. Designed in
modular functional blocks, these products can work individually or put together for an
organization to satisfy different messaging processes.
Technology Partners & Products
EasiSMS Enterprise Messaging Server is the enterprise grade SMS
gateway server that can consolidate different messaging requirement across multiple
departments and locations to a single robust and reliable messaging server allowing better
cost management and control. It includes,
System Integration Modules
• EasiSMS Messaging Server
• EasiCommand Builder
• EasiDB Alert
• EasiSmartCast
Desktop Messaging Modules
• EasiWorkgroup
• Outlook Add-in
• Excel Add-in
• EasiSMTP
System Monitoring and Notifications
• EasiEscalate
Cortado offers complete independence from location bound work
places and PC based communications method. It also increases productivity by extending
network and desktop through the smart phones, giving users access to information while
mobile. By equipping Blackberry smartphones with nearly all classic desktop functions,
Cortado transforms a Blackberry smartphone into new mobile office.
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8. Enterprise Content Management
Solutions Middle East has a complete portfolio of enterprise document management &
business process automation solutions. With the ever-increasing amount of information
coming into the organization on a daily basis, it is important for organizations to archive,
secure and make the information available to its stakeholders. Our services include
consulting, selection of the right software, implementation, integration and commissioning
of the entire solution. Our solutions include,
Technology Partners & Products
Laserfiche is the mid-market leaders in electronic document management
software solutions with a complete range of document and records
management solutions. Laserfiche (Avante/Rio), the flagship product are
easy to use and feature rich including functionalities to handle multiple languages,
multiple databases, OMR, OCR, COLD, CD Publishing, bar codes, forms processing, remote
scanning, workflow and comprehensive integration capabilities.
Alchemy is a product from OpenText that is a comprehensive solution
for document archival and records management for medium sized organizations. Alchemy
can provide a comprehensive solution for document management and workflow.
Computhink's ViewWise provides Document Management Solutions
that integrate into your existing infrastructure, supplying the missing piece of the puzzle
for secure information sharing and compliance, targeting small and medium size
organizations. Computhink’s ViewWise streamlines business processes, improves customer
service, reduces costs and ensures compliance. Computhink’s solutions can be deployed on
an in-house network or accessed via the web through ViewWise Online.
Kofax Capture accelerates business processes by collecting
documents and forms, transforming them into accurate, retrievable information, and
delivering it all into your business applications and databases. Whether your information is
on paper or in electronic files, whether it is parked at a central office or scattered on
desktops and remote offices throughout the world, Kofax Capture can help you capture it
all quickly and accurately.
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9. Print Management
Due to growing technology, the need for cost management and output management
solutions for printers have become essential in the present scenario. Solutions Middle East
helps in overcoming such problems by integrating your current printing infrastructure to
increase overall profitability. Our solutions include network-based authorization,
authentication and accounting for all printer and copier use. Features include
Complete audit trail that captures every copy output
Minimizes IT resource requirements
Centralized equipment administration and control
Reduces printing-related help desk calls
Technology Partner & Product
Making documents count for over 30 years, Equitrac specializes in
helping organizations authenticate, authorize and account for use of today's multifunction
printers, copiers, faxes and scanners. With Equitrac Office you can provide true print
security and convenience, and at the same time reduce print waste and costs, by directing
output to your most efficient printers. Available as both device-embedded and terminal-
based solutions, Equitrac Office lets you track, analyze and allocate the cost of every
document output to any device.
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10. Computer Telephony
Computer telephony solutions can provide modern businesses with many ways to improve
efficiency provide better customer service and reduce costs. Solutions Middle East is a
leading PBX independent CTI (Computer Telephony Integrations) company in the region
having served over 100 clients. SME has a team of dedicated CTI personnel that can
provide a variety of solutions to enterprises including,
Call / Contact Center ACDs
Interactive Voice / Multimedia Fax over IP
Response Auto Dialer
Fax on Demand Speech Recognition
Speech Recording Unified Messaging
Enterprise Communication Accounting
Technology Partners & Products
Globitel is one of the leading regional CT Companies with over 500 active
installations in the region. Globitel’s Solutions include Myriad Auto-
Myriad,
Dialer Solution and SpeechLog, the enterprise PC based Speech recording Solutions.
AVST (Applied Voice & Speech Technologies)--CallXpres is the
Technologies)--CallXpres
--CallXpress
world’s leading provider of independent unified messaging system with a track record of
over 21 years in the computer telephony business. Besides unified messaging, it provides an
innovative range of speech enabled applications for enterprises.
DGVox is proprietary software for Voice Logging Solutions developed
by Vox Spectrum. Vertical specific features and customizations are incorporated into
DGVox to cater to unique needs of various industries.
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11. CRM
Organizations are increasingly feeling the need to manage sales and customers better. The
CRM practice within Solutions Middle East helps regional enterprises do exactly this. We
offer a range of solutions from basic contact management to complete enterprise
relationship management solutions.
Contact Management Customer Relationship
Management (CRM)
Sales Force Automation
Marketing Automation
Customer Support applications
Multi-Level Marketing
Loyalty Management
Enterprise Relationship
Management (ERM)
Technology Partners & Products
Maximizer software is one of the oldest, successful and respected mid-
market CRM software company based out of Vancouver, Canada. Maximizer’s flagship
product Maximizer Enterprise eCRM is a comprehensive client server and web based CRM
solution that provides the best value in the mid-market segment with powerful features.
Maximizer is installed in over 40 organizations in the region.
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12. Solutions Middle East References
Solutions Middle East LLC, Box: 28216, Dubai, UAE
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Tel:+971 -4-3523232 Fax:+971-4-3524763 Email: info@solutions.ae
+971-4-3523232, info@solutions.ae, http: //solutions.ae