Khan Sarfaraz Ali is a human resource specialist currently working for CMS-KWSP and KWASA. He has over 20 years of experience in human resources and management consulting. He holds a Bachelor's, Master's, and Ph.D. in various subjects. Previously, he has worked for organizations such as the Hope Foundation, CRP, Pacific Group, BIM, HEED Bangladesh, and OIS Group in human resources and management roles. He also trains and provides resources on human resources for organizations like the Bangladesh Police Academy, Police Staff College, and FBCCI. The document discusses the importance of office etiquette for smooth interactions in the workplace and lists some key etiquette practices like punctuality, appropriate dress