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Office 365 Plan for Midsize Business
This document summarizes Microsoft's cloud productivity services for businesses. It offers Office applications, email, calendar, file storage and sharing optimized for PC, Mac, tablet and smartphone. It provides tools for collaboration like online meetings, screen sharing, team sites and project tracking. Administration is simplified with a single web-based console. Security features include anti-malware protection, spam filtering and mobile device management policies. Plans are available for businesses of all sizes from 1-250+ users.
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Office 365 Plan for Midsize Business
- 4. Cloud productivity serviceshosted by Microsoft Enterprise-quality tools at an affordable price Always up-to-date Office, email, document sharing, video conferencing Simplified admin console
- 6. Access documents, email, calendar,and contacts with Office applications optimized for your PC or Mac… as well as your tablet and smartphone.
- 7. Save to thecloud by default for automatic backup Sign in to Office and access the latest documents and personal settings Sync files to your devices using SkyDrive Pro for offline access and automatic re-syncing
- 8. Use Office evenwhen you are away from your PC Sign in to Office using any browser and quickly stream an Office application for full- experience viewing and editing Close your work without leaving traces on the device
- 9. Work on documents evenwhen you’re away from your device and using an old or non- Windows machine
- 10.
- 11. Host and participate inonline meetings with multi-party HD video conferencing, screen sharing, and real-time note taking
- 12. Create a mailboxwithin a site to keep track of View your project progress in team communications a single view on the team site. Use Project and SharePoint together to share and track project information
- 13. Share documents from SkyDrivePro or SharePoint team sites with controlled access Share directly from Office applications Easily share documents with others
- 14. Get updates onyour newsfeed based on the people, documents, sites, and tags you are following Take advantage of an integrated social experience to stay close Share ideas and get to the people and answers in real time content that’s important on your newsfeed to you Click to communicate utilizing pervasive presence and people cards Get updates from social sites right inside the contact cards
- 15. Microsoft Excel: Recommends most suitablecharts based on patterns in your data Offers quick peek of different charts for you Recommend different charts to pick the best based on the data selected Provides recommended PivotTable
- 16.
- 17. Add or deleteusers, manage email, and set document sharing policies Simplify management with a single, web- based admin center One admin console for all services, with quick overview of service health Stay up to date with in-line planned maintenance reminders
- 18. Easy to manageand deploy anti-malware Take advantage of Anti-spam powerful and always policies to keep your business up-to-date protection secure and free that’s easy to manage of clutter and deploy
- 19. Set and managemobile access and policies to protect company data Easy tools to add security to mobile devices
- 20. Ready to usewithin moments of clicking “install” Built on Microsoft virtualization technology Stays on the machine and can go offline once installed
- 21. Deploy the newOffice without uninstalling previous versions Eliminate legacy or compatibility concerns
- 22. Continuous data backup togeo- redundant servers 99.9% financially- Gives you peace of backed service level mind that Microsoft is committed to a agreement 99.9% financially IT level phone support backed SLA
- 25. Office 365 Small Office 365 Office 365 Business Premium Midsize Business Enterprise E3 Voicemail, In-Place Hold, Data Loss Prevention Advanced Services Rights Management InfoPath Forms, Access, Excel, Visio Services Active Directory® Integration Office Desktop Applications Office Click to Run Office Deployment Pull Pull Push Office Web Applications Standard Services Email, IM, Collaboration, Storage IT Level Phone Support Basic Expanded Full IT Administration Console Basic Expanded Full Seat targets 1–10 11–250 >250 Price (per user/month in US Dollars) $12.50 $15 $20
- 27. Latest version ofOffice desktop apps licensed as a subscription Hosted business-class email and shared calendar Per user licensing across 5 PCs/Macs and 5 mobile devices 25 GB of storage space per user Stream any Office application on a PC while traveling Robust anti-spam and anti-malware Deploy Office on desktops quickly and effortlessly Set and manage mobile access and policies Document sharing and management in the cloud Presence, IM, voice, and HD video conferencing Share documents with customers/partners with controlled access Real-time note taking and document sharing Sync online files to your devices for offline access with SkyDrive Pro Conduct Lync meetings with customers and partners Share team emails and documents with Site Mailboxes Connect with Skype contacts using presence, IM, and voice
Editor's Notes
- #2 Slide purpose: Use this slide to welcome your guests and to set their expectations for the presentation. Presentation purpose:This presentation is designed to help you introduce the new Office 365 SKU,Office 365 Midsize Business, to the TDM and/or BDM of midsize businesses under 250 users, who want core communication and collaboration capabilities, and IT control. The deck starts with business pains, then go into how Office 365 can solve those pains. Your goal as presenter is to achieve the following:Introduce yourself and demonstrate the value you can bring to the customer.Highlight the solution and scenarios of the new OfficeShow that you are someone who can discuss Office 365 solutions knowledgeably.Expand your conversation to Project and Visio if it makes sense (see appendix slides)How to present this slide:Leverage the content below to explain what the audience can expect from the presentation.What can customers get from this presentation?Learn about the features and benefits of Office 365 and the cloud.Get immediate feedback on their questions and concerns about moving to Office 365 and/or the cloud.Talk to someone who understands IT and specific business needs.Get directions about taking action and next steps.
- #3 Slide purpose: Establish that you understand the challenges and concerns of midsize businesses, and why they have unique requirements that make them different from small businesses and large enterprises.How to present this slide: Read the pain points out from left to right. Add color to each point using the content below. Use this slide to set up the value prop shown in the next slideTalk track“People need to work on many different devices.” means they want “Anywhere Access”Challenges of Anywhere Access:A large percentage of today’s workforce spends at least part of their day away from their desk. When they are not sitting at their desks, they still need access to the things important to them, and they would want and need to access them using the mobile devices they have, whether it’s a smartphone or tabletLimited access to documents, email, calendars and people can impact their productivity and the level of their customer service. In addition, it would be nice for mobile workers to get access without the need for a VPN.Businesses need a way to meet cutthroat competition while finding new projects & customers.In a competitive marketplace, they need their workforce to have information and answers at their fingertips.Businesses need to provide better/fasterways to show work to their customers.“People who don’t work in the same location need to work together.” means they want to “Work BetterTogether”Challenges of Working Together:When your business is growing, you have employees working from different office locations, from client or home offices, or when travelling.If they are not using the same set of tools, remote workers will have trouble connecting and collaborating with everyone else, thus causing inefficiency and lost productivityEven if they are using the same tools, if the tools themselves are not built to work natively with each other, i.e. using separate point solutions for email, collaboration, instant messaging (IM), or conferencing, you are not maximizing your people’s time, causing end user frustration and IT resources to build that integration. Lack of enterprise messaging and collaboration capabilities hinders team members’ ability to confidently work together on documents and in meetings.You need to securely and easily share documents – sometimes large files – with team members and outside your organization – do you want to trust third-party website with your confidential content or you prefer to use a site that is branded and has the controls you need“Managing complex infrastructure takes our IT staff away from the important projects.” means they want “Easy IT”Challenges of Easy IT:Many companies face a heavy IT burden and feel tied to their servers, distracting IT from working on more strategic activities.Then there are security and reliability fears. Companies fear attacks from spam,viruses, malware —especially if it impacts their customers.Another IT headache comes from problems with integration, functionality, and ease of use.Even when you have a new solution in place, that solution often requires employee training time that IT and the end user don’t have.“We are cost conscious nowadays more than ever.” means they want the “Best Value” for their IT investmentChallenges of Best Value: You are always torn between wanting the best technology for your business so you can continue to grow and balancing your budget. Given the uncertainty of worldwide economy, more and more companies are expected to do more with smaller IT budgets and headcounts.Even when you want to upgrade, it’s a high capital expense to buy a new server. Plus the on-going expenses of maintaining and troubleshooting.And what about the hardware and software that companies already own? There’s a lot of fear over losing current infrastructure investments.It’s hard to keep track of licensing costs and there’s often confusion over switching licenses. Given all these challenges, what you are really looking for is technology that fits the needs of your business. [click]
- #4 Slide purpose: Explain how Office 365 is the right technology based on the challenges and pain points outlined in the previous slide.How to present this slide: Transition from previous slide by saying, “Given all these challenges, what you are really looking for is technology that fits the needs of your business.” Use this slide to tee-up how technology can help with giving them anywhere access, work better together, simplify their IT and get the best bang for their buck.Talk trackBenefits of Anywhere Access:Anywhere access is important because you want to provide users with easy access to email,content, and business-ready tools to work on the devices you use already.Even when you don’t have your devices, you want to be able to securely access your content and tools to do what you need to doThis is especially important when you are dealing with customer requests because you want to respond immediately and provide the best serviceYou also want to be able to create a sense of community even when not everyone comes to work in the same office everyday.Benefits of Working Together:You want technology that can help your people work better together:Having the same technology for everyone so it’s easier to communicate and share workTechnology that understands and facilitates the social aspect of how people get things done these daysBusiness tools that are built to work together out of the box to help you with email, creating documents, sharing documents, managing projects, and customer meetingsBenefits of Easy IT:You want to simplify your IT infrastructureYou want to be able to control access to sensitive documentsYou want to make sure all the services work with each other out of the box so you can spend less time integrating solutions and more time working on important projectsYou need to know that your data is secure and that your systems don’t go downYou need to have a business continuity plan when unfortunate events happen, such as a power outage or natural disasterYou want IT-level phone support to be available when you need helpYou want to secure all the mobile devicesBenefits of Best Value:Every dollar counts. You want the best technology to support the growth of your businessBut you also want to make sure you invest in technologies that have the lowest total cost of ownership (TCO) but also the highest return in end-user productivity.You want to have predictability of your IT cost each month and be able to easily scale up and down.You want to simplify licensing, and one that supports the proliferation of devices in the workplaceYou don’t want updates and new deployments to be a full-time job but still want to stay up-to-date to the latest technologies.
- #5 Slide purpose: Break the news that there is now a specific offering for midsize businesses called Office 365 Midsize Business. Explain what Office 365 is and what Office 365 Midsize Business includes at a high level.How to present this slide:Keep in mind that most people, when they hear “Office 365”, only hear “Office” and think “Word, PowerPoint, Excel”. And when they hear “cloud”, they think “web apps” only, thinking this is only a browser-based version of Office, similar to Google Apps. So it’s important to take your time and labor on these 2 points specifically. Transition from previous slide by saying, “We understand what technology you need to help you manage the business challenges you are facing. We are excited that there is a new offering in the market that has been designed specifically for you….”Talk trackIntroducing Office 365 Midsize Business – this is an offering specifically designed for businesses with less than 250 usersFirst of all, Office 365 is a cloud-based productivity service hosted by MicrosoftIt gives you enterprise-quality productivity tools at an affordable priceBecause this is a cloud service, you always have access to the latest, most up-to-date technology…Including the latest version of the familiar Office applications (like Word, PowerPoint, Excel, that you currently run on your PC or laptop)…Connecting seamlessly with business-class email and calendar, with the ability to share documents, and set up online meetings with audio/video conferencing.(If you feel customers will know the product names, you can mention this) These are all services powered by our enterprise-grade solutions, Exchange Online for email, SharePoint Online for document sharing and business processes, Lync Online for IM, presence, and conferencing.All these services are built to work together seamlessly so you can easily start an IM or schedule an online meeting in Outlook or any Office applications.Plus all these services can be managed within a single web-based admin console so you can easily integrate with your existing Active Directory, add/delete users, and add security to your mobile devices, etc.All services are supported and backed by the same 99.9% uptime guarantee service level agreement.In contrast, some key business needs, such as Voice for PC to PC calling, Google Contacts, and Google Video, are not covered by the Google Apps for Business service level agreement (SLA). What’s unique about Office 365 is that:It works perfectly with the Office you know and use so your employeesdon’t have to learn a new tool or require additional training from youIt is designed to help you work seamlessly online or offline:Say you are working on a proposal and want to get feedback from your partners or customers. You can start working on it on your own computer, then save to the cloud and share it securely with partners or customers for feedback. They can then access the documents and work on them with you online instead of emailing different versions back and forth. If you go offline, say when on a plane, you can still access the documents and work on them offline (using SkyDrive Pro), and Office 365 will automatically sync the document back to the cloud as soon as you have connections again.These are all enterprise-class services – trusted by large corporations designed to give you the reliability and security you expect.Coca-Cola Enterprises (72,000 employees), Starbucks, Campbell Soup, Hyatt Hotels (106,000 employees), the Department of Veterans Affairs (600,000 employees), Lowes (>200,000 employees), Hallmark (9,500 employees), Japan Airlines (20,000 employees), and Burger King (3,500 users). We do not violate your privacy or confidentiality requirements by using scanning technologies to read your email for targeting advertising like Google does.Let’s drill down now on the specifics of Office 365 to help you understand why it’s the right technology for your business. The first area we talked about is “anywhere access”….
- #6 We talked about how your “people need to work on many different devices” and that they have the best experience and the best tools when working on different devices. Let’s see how Office 365 can help you with this…
- #7 Before the click:Office 365 includes the latest version of all the familiar Office applications – including Word, PowerPoint, Excel, Outlook – for you to use on your PCs and Macs. After the Click:In addition, it also provides access to certain Office applications that are optimized for tablets and smartphones. For example, Outlook for Windows tablets is optimized for touch experience and makes it easier for users to interact, compose and manage their email on the go. Lync and OneNote for Windows Phones as well as iOS and Android operating system provide the rich experience on the mobile phones. For each Office 365 licenseduser,you can use Office on up to 5 PC or Mac, and 5 mobile devices.
- #8 There is no use for Office on all your devices if you can’t get to your documents.With Office 365, your documents are saved to the cloud by default so they are automatically backed up. You now have a “drive” in the cloud called SkyDrive Pro for documents that you are managing and working on but can also share with others (see screenshot, point to the SkyDrive Pro link at the top right bar)Because everything is saved to the cloud, when you sign into Office from any browser, you will always have the latest version of your documents follow you. See this list of your latest documents (point to the screenshot on the left). This also goes for settings like your personal dictionary and custom templates. When your documents are saved in the cloud, you can also sync (point to the sync button on the top right) these files to your laptop or mobile devices so you can still access and work on them when you are offline. It will automatically re-sync it back to the cloud when you have your connection back.
- #9 So what about when you don’t have your devices with you?Now you can use Office even when you are away from your devices. You can stream Office to any Windows 7 or Windows 8 machine and this could be a machine in a hotel lobby or at your parents place where you are staying for the weekend. Open the browser of that PC, log into Office, and click on “use Office on Demand” [Click] will give you the choice to select the Office application you want to stream down [second click].In just a matter of a couple minutes, the application will stream down to the PC and you will have the rich Office experience to work on your documents.Office doesn’t need to be installed on that machine or it’ll run side-by-side with an older version. You don’t even need to have administrative rights on the PC to do thisOnce saved, the documents are stored in SkyDrive and the Office application is removed from the PC, leaving no traces of it on the device.
- #10 Office on Demand is just one way of using Office when you are away from the device. If you just need to make a quick edit or you are on a non-Windows machine, you can simply open the documents in a browser, using Office Web Apps.Office Web Apps are now improved to provide you with the full feature experience in your web browser so you can create new documents or edit using your favorite browser. [Click]With the new and improved Web Apps, you get more of the same ribbon experience that you are familiar with in the rich application. And more options will be added as we continue to make editions in the upcoming releases. [Click]Get updated editing functionality like inline reply to comments as well as rich editing experienceWith the choice of the rich Office experience with Office On Demand as well as the improved Office Web Apps, users get the best productivity experience when they are away from the personal computers.
- #11 The next big area that most customers want to accomplish is to enable a mobile workforce to work together. Let’s dive into some of the great functionality available in Office 365 to enable everybody to work better together. [Click]
- #12 The biggest challenge for remote workers is to hold meetings, especially productive meetings together. Lync Online in Office 365 has solved this problem by adding multiparty high-definition video conferencing where every participant can now interact with everybody else on the meeting in a more lively manner. Plus, with the ability to share your screen, may it be a specific document, presentation or your entire desktop, users can convey their point clearly to the audience of the meeting. [Click]The new Lync Online in Office 365 now also supports creating a shared OneNote meeting notes during the meeting. This means with one click, you create a OneNote that everyone in the call has access to and can start typing at the same time. Everyone can see and verify the list of action items as they are being discussed during the meeting so there are less chances for errors and ensure everyone is on the same page. Since it’s a shared OneNote, it also means the organizer of the meeting can delegate the responsibility of note-taking to someone else in the call if need be.
- #13 With the new Office 365 team sites and Site Mailboxes, you can manage a project very easily right from within Outlook. Subscribe to one of the Site Mailboxes for a given project and it shows up as a separate mailbox in the Outlook navigation window. This happens for all members of the team that are invited to join by the Site Mailbox creator. Once visible, you can drag and drop any email from the personal mailbox to the team mailbox and the mail will be accessible by the entire team.[Click]You can also manage the documents related to the project from within Outlook. Click the Shared Documents folder under the team mailbox and you will see all the documents that are shared by the team related to this project. Drag any document from email attachment to here or from the desktop and it is uploaded to SharePoint for the entire team to consume. [Click]In addition to managing emails and documents, you can edit the project tasks list on SharePoint and get a quick view at the progress of the project from the Team Site page. All these enhancements are based on customer feedback to help you collaborate on projects easily.
- #14 In addition to making it easy to share documents and emails with a pre-set team structure, you also want to do ad-hoc sharing and also sharing with external partners or customers.With SkyDrive Pro or any other document library within SharePoint Online, you can easily share documents from the preview pane. This preview pane helps ensure it is the right file you want to share.[Click]Or, you can also easily share documents from within each of the Office applications by clicking share.
- #15 We are bringing social to the business world to help you stay connected and get things done the way you are already familiar with.[Click]Office 365 provides an integrated social experience to help users keep tabs on what everybody is working on or talking about via the newsfeed.[Click] You can follow people, documents, sites as well as tags to get updates in your newsfeed on all the things that are important to you.[Click] Also, you see the presence wherever you go within Office 365 to know who’s online and available. When you mouse over it, it pops up the same people card, giving you the full details about a person as well as their social feeds all from one location.
- #16 The new Office also includes improvements in each of the application to help you work better together with data. One of the example is the new Excel.[click] When you select a table, it will take the data and dynamically generate different charts using your data to quickly preview for you what they will look like, without committing to them.It will do the same for you for PivotTable too – which is something very useful but not the easiest to create from scratch.
- #17 We talked about at the beginning how “managing complex infrastructure is taking your IT staff away from important projects.” here are the different ways of how Office 365 can simplify your IT management while still giving you the control you want.
- #18 Office 365 simplifies most of the tasks required by IT admins by making them easily accessible via the simplified admin portal. IT administrators can get to workload management portals using the universal nav bar. Also the left navigation frame allows IT administrators to quickly get access to adding users, checking service settings or check on licensing. In addition, Office 365 now have integrated community support where IT Administrators can quickly search for any issues on the community right from within the portal.
- #19 Continue along the theme of simplifying administration, IT admins can now setup anti-malware and anti-spam policies for the entire organization with just a few clicks.
- #20 Mobile devices are making your users life easier but making it harder for IT to manage. [Click] Now you can enable mobile access and set up mobile access policies for users from the same admin console.You can also remotely wipe data from lost devices within the same console.
- #21 Deploying Office in the past has always been a chore. Now you can deploy Office on desktops quickly and effortlessly by streaming the full featured Office desktop applications directly from Office 365. [Click] It’s so simple, users can do it themselves by simply clicking on “install”.This is a ground-breaking technology because rather than taking 30 min to download the .msi file (Microsoft Installer) and then another 20-30 min to install Office. With this click-to-run technology, Office is ready to use within moments (as quick as seconds with a fast Internet connection) of you clicking “install”.This Office stays on the machine so users can go offline once it’s installed. This is not to be confused with Office on demand that we talked about before for you to stream one Office application to any PC for you to edit documents wherever you are.
- #22 Not only is the new Office quick to install, it can also run side-by-side with older versions of Office. [Click] Here you have an example of a single machine running both Word 2013 and Word 2003.This is great for many reasons. It means you can deploy and standardize everyone in the company with the new Office but still allowing, say Finance, to open and use a budgeting Excel file with macros built in that they have been using for years. This will give them time to test the new Excel before completely moving off of Office 2003 – which is coming end of support by April 2014.
- #23 With Office 365, you have Microsoft as your extended IT department. To make sure you have business continuity, Office 365 delivers continuous data back-up to geo-redundant servers to protectagainst data center-wide failures, loss, accidental deletion, or corruption. Microsoft data centers are built from the ground up to be environmentally sustainableLocations around the world in North America, South America, Europe, and Asia help optimize performanceMicrosoft data centers use state-of-the-art hardware and redundant power supplies[Click]Office 365 comes with a financially backed 99.9 percent availability guarantee. That means less worry for IT.IT level phone supportMidsized Business includes unlimited telephone support during business hours (whereas E3 has 24/7 access)Of course, we have 24x7 phone support on all critical service issuesOur phone support exceeds our closest competition on all of our SKUs.
- #24 By this time, you might be thinking everything you have heard so far is good but can I afford this? Let’s see how Office 365 gives you the best bang for your buck.
- #25 Business-ready toolsOffice 365 has the broadest definition of what productivity and collaboration means for businessYou get big business tools at affordable price, no compromisesOne stop shop for everything you need to be productive at work, no more cost and hassle of integrating point solutionsMicrosoft builds professional tools for businesses. This is the core of our business. We don’t think about this as a side business so we can useyour business data to sell advertising.Latest technologyBecause Office 365 is a cloud service you subscribe to, you’ll always have the latest version of the technologyOffice is the common language in business for years – you can now subscribe to Office and always get to use the latest versionLow upfront costsYou don’t need to upgrade any servers to use Office 365.You cut down on cost related to server maintenance when you no longer run your own Exchange Server. You just manage your Office 365 services from a web-based admin console.Office 365 also means low training costs because itis based on services that are already familiar to your usersPer-user licenseSimplified per-user rather than per-device licensing: Less time spent tracking licenses, more options for users.With each Office 365 user, you can Office on up to 5 PC or Mac, plus 5 mobile devices which include smartphones and tabletsYou get predictable monthly costs that are easier to budgetIf you have seasonal workers, you can easily add and delete users as you need them.
- #26 We introduced the new offering Office 365 Midsize Business earlier on in the presentation as the unique plan designed specifically for businesses under 250 users. To help you choose the right plan for your business, we have a comparison between three popular options: Office 365 Small Business Premium (SBP), Midsized Business (M), and Enterprise E3. There are some similarities across all three plans, for example all three plans include the full featured Office desktop applications. But let’s look at the differences here…First, at the bottom of this table, you can see the seat target for these plans, as well as the pricing (USD dollar shown). There are technical limitations on the number of seats you can add to SBP and M, but you should choose the right plan not only based on these, but also around topics like IT control, support, how to deploy Office, and whether you have advanced business and IT needs.Let’s start from the bottom.IT controlIT admin with Small Business Premium is simple and preconfigured so customers don’t have to do much to get up and running. Midsized Business and E3 customers want greater control and customization from the console, which is why we’ve built in more robust controls like Active Directory integration. The difference between M and E3 is more subtle, where in M you should expect to see more templates and how-to videos for the IT generalists, and in E3, full capability to configure all the services.SupportSupport is much the same. Basic support for Small Business Premium includes initial phone support as needed. Midsized Business includes unlimited telephone support during business hours, whereas E3 has 24/7 access. Of course, we have 24x7 phone support on all critical service issues. Our phone support exceeds our closest competitionon all of our plans. OfficeAs mentioned, all three plans include desktop Office applications licensed as a subscription, plus Office Web Apps. What’s different here is how you get to deploy Office. Office Deployment for Small Business Premium and Midsized Business is a “pull’ experience meaning the end user initiates the deployment and it streams Office directly from Office 365 servers. Push deployment in E3, means that Office may be used with software distribution and automation tools that enable IT admins to install it on behalf of end users.Advanced servicesWe’ve already touched on it, but only Midsized Business and E3 will work with Active Directory. This enables single sign-on for all your PCs and it integrates with your company’s identity system. Users created on-premises are available for license assignment in the cloud, and you will have one place to set up permissions. The biggest difference between M and E3 are advanced services like Excel and Visio Services for SharePoint integration, rights management (allows customers to send IRM mail from Exchange), voicemail, and compliance features like In-Place Hold and Data Loss Prevention. If you need these services, you will want to consider E3 regardless of your company size.
- #27 Use this slide to discuss next steps. Customize this to what you want the audience or potential customer to do. Be specific and thoughtful and make it as easy as possible to say “yes”. Check out http://aka.ms/BEST or (http://Office365BEST) for resources you can use as follow up materials:Customer leave behind (M or SBP)Industry e-books
- #28 This is a good slide to explain what is included in Office 365 Midsize Businesses. You can consider printing this out as a leave-behind too.When you explain Office 365 to a small and midsizebusiness, it’s easiest to explain in four buckets. The first and foremost, and where most of the exciting investments are coming from for this release, is Office. This is the familiar rich Office client that your customers use and love, but now offered as a cloud service, so it’s always up to date. This Office “knows” you, meaning you now sign into Office so your latest documents and settings roam with you or follow you. Users can use this Office on multiple devices. And when you don’t have your laptop, you can now stream the full Office applications to any PC in minutes with Office on demand so you can work from anywhere. This Office, delivered as a service, is designed to work seamlessly with best of breed productivity services. Exchange Online for hosted business-class email, SharePoint Online for document sharing and sites management, and Lync Online for web conferencing and instant messaging. These are all enterprise-class services designed and optimized for SMB. There is a lot of features and capabilities packed into Office 365, so to start a conversation, Exchange Online is the best workload to lead with because everyone needs and understands email.