The document discusses Sonido, a customer service outsourcing company. It summarizes that Sonido aims to be an extension of clients' businesses by providing high-quality customer care services through knowledgeable agents. This is done to ensure positive customer experiences while balancing an organization's budgets and operating expenses. Sonido offers various call center and marketing services, including inbound/outbound calls, SMS marketing, email marketing, and consulting, to effectively serve customers for clients.

2. It costs much more to try to acquire a new customer than to retain an existing one. That's
why building long-lasting customer relationships are a priority for successful companies.
However, customer care investments join many other items included in an organization´s
budgets.
The dilemma becomes - How to ensure high-quality customer care while covering the rest
of the operating, marketingand planning expenses, and still come out with a consistently
healthy bottom line.
We know the answer - Our trade, at Sonido, is to be an extension of your business, an
ambassador to your customers. We provide best-in-class customer care service for the
most efficient and effective fit.
We are a people company working for people: people interacting with people, helping
them solve problems, making their lives easier. That’s the essence of our daily work. Our
knowledgeable, friendly and professional agents are conscious that their responsibility
does not end with solvingthe caller's issue. It also includes making a positive impression.
We treat your business like ours.
Services
Inbound call service
Outbound call service
 SMS marketing
 E-mail marketing
 Administrative support
 Call center management consulting
Call center services
Advantages
 Working time 24/7
 Privacy
 Quality
 Customer care
 Professional team
Provides
 Individual phone number for service
 Call recording
 Performance of conversation
 Agents training
 Information exchange with business contact
 Customized problem solutions
 Monthly reports
Project manager Inga Muižniece E-mail: Inga.Muizniece@sonido.lv Phone: +371 271 710 61

3. Inbound call services
Daily call service.
Provideflexible customer service by giving your customers
the necessary information and dealing with the everyday
situations in compliance with your company's customer
service rules.
Order receiving.
Receiving and filling out client orders using your customer
service platform.
Virt ual secret ary.
We will be your virtual secretary by receiving calls on
behalf of your company
Client consult ing.
We will provide your clients with assistance by giving them
information about your products and services, by helping
them navigate your website and by supporting them so
that your client feels taken good care of.
Advert ising support phone.
We will provide your customers with the necessary
information and by using our sales skills we will explain them
the key aspects of your promotion.
Complaint s/reviews regist rat ion.
We will collect your customer’s complaints and reviews,
and provide you with the aggregated data.
Qualit y solut ions
one call away.

4. Reminder call.
Are there things you want your client to be reminded of in
a timely manner? The client has to return your equipment,
the contract has to be redefined, payment has to be
carried out, but you are not able to contact every single
one of them? You can use our reminder call and your
client will be satisfied that s/he is being taken care of by
reminding him/her things that might easily be forgotten in
an everyday hassle. You can use a reminder sms, e-mail or
phone call.
Service offerings.
Do you have a new service or a product that you want
your client to know about? We will contact your clients and
using our sales skills will informthem about the new services
and products you offer.
Cust omer surveys.
Do you want to know if your customer is satisfied with your
services/products? We can gather this information for you
by carrying out customer surveys using the metrics you
prefer.
Outbound call service
Tailor made solut ions and
an individual approach.

5. SMS and E-mail
 Information campaigns
 Reminder campaigns
 Advertising campaigns
 Congratulating campaigns
Administrative support
 Costumer data exchange registration
 Survey research data handling
 E-mail/ FAXhandling
Consulting
 Call center management
 Call center agent training
 Call center agent assessment
 Call center service quality assessment

6. Out bound call service
1 call price
(call length is 3 minutes)
minimum 600 calls per month
0.78€
Inbound call service
1 call price
(call length is 3 minutes)
Minimum 600 calls per month
0.78€
SMS
The phone number is the chosen name
(up to 11 symbols). The same text to all
customers. The option to a large extent.
not more than 300 SMS per month
from 301 - 2000 SMS per month ī
from 2001 - 10000 SMS per month
more than 10001 SMS per month
0.027/0.045
Cust omized SMS
The phone number is the chosen name
(up to 11 symbols). If necessary use
suitable campaigns, personally
identifiable information, such as
customer name, etc. The option to a
large extent.
not more than 300 SMS per month
from 301 - 2000 SMS per month
from 2001 - 10000 SMS per month
more than 10001 SMS per month
0.10/0.12
E-mails
E-mail sent from the client chosen e-
mail address. The same text to all
customers. The option to a large extent.
not more than 300 E-mail per month
from 301 - 2000 E-mail per month
from 2001 - 10000 E-mail per month
more than 10001 E-mail per month
0.017/0.03
Cust omized E-mails
E-mail sent from the client chosen e-
mail address. Personalize your e-mail
look (pictures, logos, advertising). If
necessary use suitable campaigns,
personally identifiable information, such
as customer name, etc. The option to a
large extent.
not more than 300 E-mail per month
from 301 - 2000 E-mail per month
from 2001 - 10000 E-mail per month
more than 10001 E-mail per month
0.027/0.045
*All prices are excluding VAT
Service Volume EUR*
Price list
All services are available in English, Greek and Russian language