GAVS Technologies provides AI-based digital transformation services using its Zero Incident Framework (ZIF) platform. ZIF leverages machine learning to provide 360-degree visibility, predictive analytics, and autonomous remediation across IT infrastructure. It can reduce IT costs by 50% and improve service reliability. GAVS has implemented ZIF for several clients in industries such as banking, manufacturing, and retail to optimize operations and lower incident rates.

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©2021 GAVS Technologies Confidential 1
GAVS Technologies | ZIF and NOC services

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GAVS – Corporate Overview
Who we are
GAVS is an AI-based IP-led
Digital Transformation
Company with operations in US,
Middle East ,India and UK
IP Led Approach by leveraging proven home grown, patented
platforms to drive differentiated results.
Collaboration with Academia such as IIT-Madras, IIIT-D&M and
other premier institutes for expert advice, scaled R&D capabilities
and access to leading talent.
Strategic Partnerships with the leading industry players such as
Siemens, Microsoft.
Awards and Recognitions form leading industry analysts such as
Everest, Gartner and other institutions
Data Fabric
Framework
Cloud Orchestration
Platform
AIOps
Platform
Virtual Desktop
Solution
Our Focus Areas
Digital
Engineering
Product
Development
IP-led
Managed Services
AI/ML
Strong Relationship Driven
Marquee Clients

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ZIF Product Deep Dive

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Reusable Automation BOTS
Universal Connector
Single Click Installation Single Pane of Action
Integrate with 100+ tools to
ingest static/dynamic data in
real-time
360º unified view across the IT
enterprise, saving a LOT of time
for IT engineers.
250+ automation bots that can
fast-track the resolution process
Frictionless one click process for
quick installation
ZIF is IT Operations platform that is powered by true machine learning algorithms that enable adaptability to modern-day IT infrastructure, self-
learning, and PROACTIVE IT operations. ZIF leverages the power of Artificial Intelligence (AI) on telemetry data ingested in real-time, and provides
insights, and resolves issues predicted – resulting in consistent availability of application services whenever the end-user needs them.
Observability Service Availability Service Reliability
ZIF Guarantees
Prediction of potential
failure
Agentless Discovery Cost savings
Predict performance
degradation & potential Device /
Application Failure
Automatic CMDB update with
agentless discovery on-prem as
well as on cloud
~ 50% reduction in overall IT
Operations costs (in 18 to 24
months)
Easy deployment on both on-
prem and cloud
Cloud Ready
Introducing ZIF – AIOps Platform which helps to move to Proactive IT

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ZIF- Product Portfolio
Central
Universal Agent Xpress
Suggested for small-medium
enterprises
For medium enterprises, ZIF universal
agent will push the data to central console
for monitoring
Key Features :
• Monitor all layer of Infra and push them
to ZIF central for central monitoring
• Manage inventory with ease : Real time
updation of CMDB
• Reduce MTTR and transform from
reactive to proactive IT operations.
• Resolve issues at infra, application,
database, network, storage, security
layer by deploying bots.
Suggested for small enterprises
ZIF universal agent would be deployed on
individual machines and each machine
will have ZIF console
Key Features :
• Uninterrupted availability of services
through - Proactive Monitoring,
Prediction of Incidents & Self Healing
• Early detection of constraints in
Application performance through
Transaction Journey Mapper
• Detect impersonation of user on end
user devices
Suggested for medium enterprises
ZIF Xpress is combination of ZIF Universal
agent and ZIF Central.
Key Features :
• Agentless monitoring to monitor the
infrastructure both on-premises and on
cloud.
• Agentless discovery to complete both
logical and physical topology
• Identify root cause of issues in a jiffy
and reduce noise to improve
productivity
• Trigger the bots manually or
automatically based on insights derived
by machine learning algorithms.

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Deployment Architecture | On-Prem Installation
On-prem installation
ZIF can be deployed both on customer premises as well as cloud. For on-prem installation deployment architecture is shown below. For DR
perspective, instances can be created in client’s secondary DC to ensure business continuity in case of any issue.

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Deployment Architecture | On-Prem Installation
ZIF can be deployed both on customer premises as well as cloud. For on-prem installation deployment architecture is shown below. For DR
perspective, instances can be created in client’s secondary DC to ensure business continuity in case of any issue.
Other Monitoring tools
Customer’s DC
Other Monitoring tools
Customer’s DC
Other Monitoring tools
Customer’s DC
Ingram Micro’s DC Instance
Site to Site VPN
Site to Site VPN
Site to Site VPN
Unified Dashboards
Unified Dashboards
Unified Dashboards

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Deployment Architecture | Cloud
For SaaS installation deployment architecture is shown below. ZIF can be deployment on any Cloud Service Provider’s environment based
on customer’s preference. If there is no constraint, GAVS will leverage its partnership with Microsoft to provide services to client. DR in
case of SaaS, is taken care by CSP.
IPsec site to site
VPN tunnel
VPN Gateway
Cloud Environment

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Deployment Architecture | Cloud
For SaaS installation deployment architecture is shown below. ZIF can be deployment on any Cloud Service Provider’s environment based
on customer’s preference. If there is no constraint, GAVS will leverage its partnership with Microsoft to provide services to client. DR in
case of SaaS, is taken care by CSP.
Other Monitoring tools
Customer’s DC
Other Monitoring tools
Customer’s DC
Other Monitoring tools
Customer’s DC
Cloud Environment
Site to Site VPN
Site to Site VPN
Site to Site VPN
Unified Dashboards
Unified Dashboards
Unified Dashboards

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Zero Incident Framework™ Modules Deep Dive
360 Degree Visibility | Powered by Artificial Intelligence | Autonomous Operations | Designed for Proactive ITOps
Transforming IT Operation Management with One Unified Platform and enabling for digital transformation
- Application Discovery
- Physical topology
- Logical topology
- Cloud (Azure, AWS, GCP)
- Microservices
- Container / Kubernetes
- Infra / DB / Network
- Service / Process /URL
- Application* / Synthetic
- USB / COM / Printer
- Unified Dashboard
- False positive
- Root cause analysis
- Pattern based threshold
- Anomaly deduction
- Tech Bot
- 3rd party tools integration
- Forecast utilisation
- Predict device failures
- Predict app failures
- Predict performance
degradation
- 250+ prebuilt ITPA bots
across application, infra, DB,
network & security
- Chatbot integration
Monitor Analyze Predict Remediate
Discover
V I S I B I L I T Y I N T E L L I G E N C E O P T I M I S A T I O N
S E R V I C E A S S U R A N C E S E R V I C E R E L I A B I L I T Y

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Zero Incident Framework | Why ZIF? – Business Outcomes is All that Matters
Business Outcome Technical Outcome Business Value
TCO Reduction
Single pane of view, Noise suppression,
Correlation, Root Cause Analysis, Prediction,
Intelligent Automation
Reduction in capital expenses for enterprises investing in
discovery or monitoring or automation or AIOps tools.
OPEX Optimisation
Single pane of view, Noise suppression, Correlation,
Root Cause Analysis, Prediction, Intelligent
Automation
Minimum 50% reduction in overall IT operational cost, by
proactive incident deduction/remediation and unified
monitoring
Infra Asset & Application Discovery Auto Discovery
Real time discovery of assets and relationships helps in faster
resolution by 60%
Business Service/ Application
Reliability
Prediction
Increase services availability by 95% by proactively detecting
business services impact
Improvement in User Experience Application Performance , Prediction, Self service
Increase revenue by providing a better user experience to
end customers.
Business Service/Application
Assurance
Single pane of view, Noise suppression, Correlation,
Root Cause Analysis, Prediction
Reduce MTTR on incidents by a minimum of 60%
Reduce Operational Defects Intelligent Automation, Intelligent Triaging
Deploy bots to reduce defects to zero and increase
productivity by a minimum 60%

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AI led Infrastructure Management
solution for largest manufacturer of
household cleaning supplies
95% noise reduction, 60% reduction
in head count operating NOC, Cost
Saving of $1M
Cloud-based remote Global
Command Centre for a Leading
Mortgage Service Provider in Texas,
US
More than 40% reduction in the time
taken to detect root causes for P1/P2
through ZIF driven event correlation
Digital Transformation for a leading
Banking and financial services
provider in India
20% reduction in overall cost of IT
operations over 3-years, to the
tune of ~4M USD. Over 90%
reduction in high priority incidents.
Business Transformation for a large
Indian Multi-National Bank
30% Savings in CAPEX through tools
optimization and reduction in OPEX
through services delivered in a
hybrid service delivery model
>75% accuracy in detecting
infrastructure/application failures
New-age ServiceDesk for a Leading
Public Relations Firm spread across
67 locations
40% reduction in tickets through
automation, >95% FCR, Cost
reduction by 40%
“GAVS has recently implemented Physical Discovery to improve the capability of Analysis and APM
for enhancing the reliability of our applications in the last few months. We are pleased by the
platform implementation and the benefits it provides. ZIF was able to detect and predict close to
95% of high priority P1 incidents in advance, and proactively creates tickets. It has reduced the high
priority P1 incidents by 25% in the last six months, and our IT operations team can spend their time
in managing other projects.”
Client Testimonial by
Senior GM-IT at leading
Bank in India
Value Delivered by ZIF

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Traditional and Self Run NOC

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IT Operations teams working across various layers of the Infra will get to see the real time insights and actions taken by Zero Incident Framework™. These can be
visualized on real time dashboard and reports can be generated for the same.
Command Center Engineer
Views ZIF unified dashboard to get a single
view of all alerts, events, logs getting
aggregated in ZIF
Pattern Based Analytics Across Infra
Layers (App/Network/DB/MW/Storage)
Unsupervised ML algorithms learns the
patterns and behaviors of data and drives
insights like correlation, predictions false
positive, noise reduction, noise suppression,
prioritization etc.,
Automation Bots
Bots are triggered automatically to
remediate issues identified by ZIF platform
and report status update to ITSM
TRUE ZERO TOUCH OPERATIONS FROM ZERO INCIDENT FRAMEWORK™
1
2
3
ZIF UniCon. To ingest data from
Infra/App Environment
Data Aggregation
Engine
Analytical Engine
Prediction Engine
Automation
Engine
LOGICAL FLOW IN ZERO INCIDENT FRAMEWORK™
Life of IT Operations Team

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Our Traditional NOC Services
NOC services can be provided
leveraging customer’s
already existing monitoring
tools. These tools will be
leveraged by our engineer to
provide continues monitoring
of alerts, perform SOP driven
remediation and then assign
to the L2/L3 teams. NOC
services will be delivered
from delivery center in
Chennai, with DR set up in
Bangalore and Hyderabad
for BCP.

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NOC Services With ZIF- Self Run NOC
NOC services with ZIF can be
used to get a unified view of
all the alerts from multiple
monitoring tools that a client
would have already invested
in. ZIF will do auto triaging
and will perform correlation
on alerts to predict potential
failures and performance
degradations that can impact
business in advance.
to help customer move from
reactive to proactive IT. NOC
services will be delivered from
delivery center in Chennai,
with DR set up in Bangalore
and Hyderabad for BCP.

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Self Run NOC- ZIF Command Center
*Alerts from other
Monitoring Tools
Traditional
NOC
GAVS’ Self
Run NOC
Total Alerts
90% Non
Actionable
10%
Actionable
Total Alerts
• Manually review alerts to
segregate actionable and non-
actionable
• Manually close non-actionable
alerts
• Filter alerts based on
• Keyword based filter
• Tool filter
• Severity based filter
• Maintenance mode
• Auto close non-actionable with
zero human interventions
Automation eligible- 60% of
actionable alerts
Rest 40% of actionable alerts
• No automation in place
• Perform SOP driven steps and
close manually
ZIF
Remediation
Engine
• Remediation - L1 / L2 defined
workflow based Resolution
• Preliminary Information
logging and incident creation
• Auto-closure in case of
remediation
• Escalate to L2/L3 teams
• Auto-acknowledge
• Auto Escalate the remaining
alerts to L2/L3 team for
remediation
ITSM
tool
*List isn’t exhaustive

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www.gavstech.com
inquiry@gavstech.com

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ZIF Patents Awarded
Proactively Determine Potential Outages in IT
Environment
Method and system for streaming management
information base data using simple network
management protocol