1. This is a presentation in order to find out more about
OFCOM and its regulations.
Rafaella Batista

2. “We make sure that people in the UK get
the best from their communication services
and are protected from scams and sharp
practices, while ensuring that competition
can thrive”

3. OFCOM - Office of Communications (Office of Telecommunications, OFTEL; British)
Responsibilities
Ofcom's responsibilities are wide-ranging, covering all types of industries and
processes. It has a statutory duty to the interests of citizens and consumers by
promoting competition, and protecting consumers from what might be considered
harmful or offensive material. Some of the main areas Ofcom presides over are
licensing, research codes and policies, complaints, competition and protect the radio
spectrum from abuse. Ofcom has a policy to undertake many consultation processes.
Programme complaints
As the regulatory body for media broadcasts, part of Ofcom's duties are to examine
specific complaints by viewers or listeners about programmes broadcast on channels
that it has licensed. It does not oversee unlicensed channels broadcast to UK viewers.
When Ofcom receives a complaint, it asks the broadcaster for a copy of the
programme, it then examines the programme content to see if it is in breach of the
broadcasting code. Ofcom requests response from the broadcaster to the complaint. On
the basis of this response, Ofcom will mark the complaint as either "upheld" or "not
upheld", or alternatively simply "resolved".

4. The quarterly
report aims to
provide useful
information for
consumers, and
also to
incentivise
telecoms
providers to
improve their
performance