Oracle Enterprise Manager 12c: The Oracle Monitoring tool of choice – Why you should care about the new architecture.

ORACLE ENTERPRISE MANAGER 12C:
THE ORACLE MONITORING TOOL OF CHOICE

ORACLE ENTERPRISE MANAGER 12C:
THE ORACLE MONITORING TOOL OF
CHOICE
Why you should care about the new
architecture and licensing

OEM 12C: WHO IS JEFF KAYSER?
‣ Oracle E-Business Suite DBA since 1989 (25 years now).
‣ Has managed Oracle E-Business Suite since version 6.
‣ Has managed Oracle Databases since version 5.
‣ DBA for E-Business Suite 9 Beta and 10 Alpha at Sequent.
‣ First 10.7 NCA implementation in the world at Nike.
‣ RMAN 8.0 implementation and EBS upgrades at OHSU.
‣ Lots of stuff at Jibe, including managing DBAs who oversee all our
Managed Services customers.
‣ Technical DBA lead (“Give it to Jeff. He’ll figure it out.”)
‣ Uses OEM every day to monitor and manage our customers’
systems.

JIBE AT-A-GLANCE
Jibe & Client Confidential
Established: 2004
Employees: 175+
Customers: 225+ Over 1000 Projects
Industry Focus: Retail, Manufacturing (process, industrial, & high tech), Consumer Products, Oil & Gas,
Engineering and Construction, Life Sciences, Healthcare, Software and Clean Technologies.
Principal Business Areas:
Management Consulting Technology Consulting
• Business & IT Alignment Strategy • Implementations & Upgrades
• Application & Technology Roadmaps • Application Process Optimization
• Lean Enterprise Process Analysis & Design • Training
• Program / Project Management • Staff Augmentation
• Information Management & Business Intelligence
• Managed Services & Cloud Offerings

Jibe Consulting
Service Offerings

OEM 12C: OVERVIEW
 Huge number of new features
 More features not requiring a license
 New architecture – Wow!
 Installation
 New user interface and menus
 Pluggable target types
 New security model
 ITIL-like event management
 Best practices for implementing

OEM 12C: LOTS OF NEW FEATURES…

OEM 12C: LOTS OF NEW FEATURES…
. . .

OEM 12C: FOR THOSE WHO DON’T TAKE THE TEST…

OEM 12C: 108 PAGES OF NEW FEATURES…
‣ OEM 12c is basically a new product.
‣ Some of what you know about OEM will still be useful.
‣ At Jibe, we use OEM every day to monitor our clients.
‣ I have 7 years experience working with OEM.
‣ OEM 10g
‣ OEM 11g
‣ . . . but . . .
‣ OEM 12c is WAY DIFFERENT…

OEM 12C: ISSUES TO ADOPTION…

OEM 12C: LICENSING CHANGES
‣ Oracle® Enterprise Manager Licensing Information
‣ 12c Release 4 (12.1.0.4), E24474-32
‣ Chapter 10 Base Enterprise Manager Functionality
• “The base installation of Enterprise Manager Cloud Control 12c includes
several features free of charge with the purchase of any Oracle software
license or Support contract.”
• “The release of Oracle Enterprise Manager Cloud Control 12c makes
several licensing changes. Some features that were part of licensed
packs are now included in the base functionality. This chapter outlines
the list of features that are included with the base functionality of Oracle
Enterprise Manager…”
• Use it to help manage the Oracle products you have already licensed.

OEM 12C: SO, HOW DOES ORACLE MAKE MONEY?

OEM 12C: ADD-ON MANAGEMENT PACKS
(SAMPLE BELOW -- THERE ARE LOTS MORE…)
Named User
Plus
Software Update
License and
Support
Processor
License
Software Update
License and
Support
Database Enterprise Management
Diagnostics Pack 150 33.00 7,500 1,650.00
Tuning Pack 100 22.00 5,000 1,100.00
Database Lifecycle Management Pack 240 52.80 12,000 2,640.00
Data Masking and Subsetting Pack 230 50.60 11,500 2,530.00
Cloud Management Pack for Oracle
Database 100 22.00 5,000 1,100.00

OEM 12C: LICENSING SUMMARY…
‣ Check out what’s included in the base platform. You may be
pleasantly surprised.
‣ Figure out which functionality requires add-on packs:
• Setup => Management Packs => Show Management Pack Information.
It will tell you which features are enabled by which packs.
• Turn off packs that are not licensed. OEM will grey out the features not
included in the base platform.
‣ The Diagnostic Pack is pretty basic and important:
• Enables detection of blocking locks.
• Enables you to create custom metrics.
‣ The Tuning Pack enables some truly awesome tuning capabilities.

OEM 12C: SO, WHAT ARE YOU WAITING FOR?

OEM 12C: ARCHITECTURE…
ARCHITECTURE

OEM 12C: ARCHITECTURE DIAGRAM – WOW!

OEM 12C: REPOSITORY E-R DIAGRAM – WOW!

OEM 12C: ARCHITECTURE …
JUST
KIDDING!

OEM 12C: THE REAL ARCHITECTURE DIAGRAM…
IT’S ALL ABOUT PLUGINS, EXTENSIBILITY, AND CLOUD…

OEM 12C: INSTALLATION: PREP WORK…
‣ Obtain your servers (or create your VMs)
‣ Install all the appropriate OS packages
‣ Build staging area for Oracle software
‣ Install the Oracle Database software
• RDBMS 12.1.0.x not yet supported for repository
‣ Run netca to create a listener
‣ Run dbca to create a database
‣ Run EMCA to delete the seeded OEM repository
‣ Launch the OEM 12c installer…

OEM 12C: INSTALLATION: CHECK FOR UPDATES

OEM 12C: INSTALLATION: FOUND SOME UPDATES

OEM 12C: INSTALLATION: OS PREREQUISITE CHECK

OEM 12C: INSTALLATION: INSTALLATION TYPE

OEM 12C: INSTALLATION: WHERE TO DO INSTALL…

OEM 12C: INSTALLATION: CONFIGURATION DETAILS

OEM 12C: INSTALLATION: BORING…

OEM 12C: IT DOESN’T ALWAYS GO PERFECTLY…

OEM 12C: INSTALLATION: SPECIAL DB PREP NEEDED

OEM 12C: DON’T FORGET TO DELETE THE SEEDED
REPOSITORY BEFORE YOU START…

OEM 12C: INSTALLATION: READY TO INSTALL…

OEM 12C: INSTALLATION: ALL DONE (SORT OF)…

OEM 12C: INSTALLATION: RUN THE ROOT SCRIPT…

OEM 12C: INSTALLATION: DRUM ROLL PLEASE…

OEM 12C: INSTALLATION: OK, NOW WE ARE DONE

OEM 12C: IS IT REALLY THAT EASY?

OEM 12C: SHAMELESS PLUG: WHY CHOOSE JIBE
Jibe is a management and technology consultancy that specializes in driving business results through process automation.
Our team of Industry experts assist our clients in delivering mission critical projects with predictable results. With over 1000
Oracle projects under our belt our clients come to expect high performance teams that contribute to their success. At Jibe, it is
not just about the technology, but how the technology allows our clients to achieve their operational objectives.
Management & Technology Consulting
Pacific Northwest ~ Rocky Mountain Region ~ California ~ Western Canada
5000 Meadows Road Suite 300
Lake Oswego, OR 97035
503.274.0788
127 Bellevue Way SE. Suite 108
Bellevue, WA 98004
425.457.7461
4600 S. Syracuse 9th Floor
Denver, CO 80237
720.213.6566

OEM 12C: WITH JIBE’S HELP…

OEM 12C: A NEW USER INTERFACE…

OEM 12C: BROWSE TO THE LOGIN PAGE

OEM 12C: ACCESSIBILITY PREFERENCE…

OEM 12C: CHOICE OF HOME PAGES… INTERESTING…

OEM 12C: MY FAVORITE: THE ENTERPRISE SUMMARY

OEM 12C: NAVIGATING THE NEW MENU SYSTEM…

OEM 12C: NEW MENU HIERARCHY
‣ I was going to screenshot some of the new menus, but there is a
better way…
Help => Sitemap

OEM 12C: NEW MENU HIERARCHY
‣ Navigate: Help => Sitemap.
‣ Choose where you want to go.
‣ Click on the link.
‣ Voila! You are there.
‣ P.S. Using the Sitemap will help you learn the layout of
the new menus.

IN OEM SPEAK, A TARGET IS ANYTHING WE ARE
MONITORING / MANAGING

OEM 12C: LOTS OF TARGET TYPES TO CHOOSE FROM…

OEM 12C: ADD THE REPOSITORY DATABASE

OEM 12C: CHOOSE THE SERVER IT LIVES ON

OEM 12C: LIST OF VALUES FOR SERVERS…

OEM 12C: SET THE DBSNMP PASSWORD…

OEM 12C: A LITTLE PREP WORK IN SQL*PLUS

OEM 12C: DID YOU CATCH THAT DBSNMP PASSWORD?
bJ1WMhIebm
CbrE8t4Mo6

OEM 12C: LOW TECH PASSWORD MANAGER

OEM 12C: HIGH TECH PASSWORD MANAGER

PSSST: KEEPASS IS FREE AND REALLY GOOD (AND
CHEAPER THAN THOSE WATCHES…  )

OEM 12C: ENTER THE PASSWORD…

OEM 12C: DONE ADDING OUR FIRST DATABASE…

OEM 12C: LET’S SEE OUR DATABASE…

OEM 12C: LIST OF DATABASES (LOVE THE ORANGE)…

OEM 12C: DATABASE HOME PAGE…

OEM 12C: GROUPS: A DIGRESSION…

OEM 12C: HE DOESN’T LIKE THAT GROUP…

OEM 12C: REVIEWING EXISTING GROUPS

OEM 12C: NOTICE: PRIVILEGE PROPAGATION BOX…

OEM 12C: REMEMBER TO CLICK THE PRIVILEGE
PROPAGATION BOX (IF YOU WANT TO PROPAGATE
PRIVILEGES…)

OEM 12C: NOTICE: LIST OF TARGETS IN GROUP…

OEM 12C: SELF UPDATE: OEM PHONE HOME

OEM 12C: DOWNLOAD EVEN MORE SOFTWARE…

OEM 12C: A COUPLE OF BUTTON CLICKS…

OEM 12C: NEW AGENTS S/W READY TO BE INSTALLED

OEM 12C: WATCHING FOR UPDATES…

OEM 12C: YOU CAN SUBSCRIBE TO UPDATE
NOTIFICATIONS…

OEM 12C: EXTENSIBILITY: PLUGGABLE TARGET TYPES

OEM 12C: LET’S LOOK AT THE PLUGINS…

OEM 12C: PLUGGABLE TARGET TYPES

OEM 12C: PLUGGABLE TARGET TYPES
‣ The previous architecture of the OEM 12c made it difficult to add
additional target types, because the logic for the common target
types was bundled into the agent.
‣ Oracle has split out the different parts of the OEM agents into
separately-installed ORACLE_HOMEs.
‣ When you install an OEM agent on a server, OEM installs a
number of ORACLE_HOMEs behind the scenes, depending on the
target types you want to monitor/manage.

OEM 12C: LOGIC FOR EACH TYPE OF TARGET IS
INSTALLED IN IT’S OWN ORACLE_HOME
‣ [oem12c@oem12cr4 ~]$ cd /u01/oem12c/fmw/plugins
‣ [oem12c@oem12cr4 plugins]$ ls -d oracle*
‣ oracle.sysman.cfw.oms.plugin_12.1.0.1.0
‣ oracle.sysman.db.oms.plugin_12.1.0.6.0
‣ oracle.sysman.emas.oms.plugin_12.1.0.6.0
‣ oracle.sysman.mos.oms.plugin_12.1.0.6.0
‣ oracle.sysman.xa.oms.plugin_12.1.0.6.0
‣ [oem12c@oem12cr4 plugins]$

OEM 12C: HUGE NUMBER OF PREDEFINED PLUGINS

OEM 12C: HUGE NUMBER OF PREDEFINED PLUGINS
Don’t do that.
Do this instead…

OEM 12C: EXTENSIBILITY EXCHANGE?

OEM 12C: EXTENSIBILITY EXCHANGE

OEM 12C: EXTENSIBILITY EXCHANGE
http://www.oracle.com/goto/emextensibility

OEM 12C: DON’T SEE A PLUGIN FOR SOMETHING YOU
WANT TO MONITOR AND MANAGE?
Oracle® Enterprise Manager Cloud
Control Extensibility Programmer's
Guide
12c Release 4 (12.1.0.4)
E25159-10
(PDF: 76 pages)
Oracle® Enterprise Manager Cloud
Control Extensibility Programmer's
Reference
12c Release 4 (12.1.0.4)
E25161-15
(PDF: 932 pages)

OEM 12C: EXTENSIBILITY. IT IS ABSOLUTELY…

OEM 12C: THE NEW SECURITY MODEL

OEM 12C: SEEDED ROLES: WAY MORE GRANULAR…

WAS THAT AN EYE CHART? LET’S SEE IT AGAIN…

OEM 12C: NOT ENOUGH SEEDED ROLES, SO WE
CREATED MORE…

OEM 12C: SEE HOW A ROLE IS SETUP

OEM 12C: ASSIGN ROLES TO ADMINISTRATORS

OEM 12C: ADMINISTRATORS ARE AWESOME!

OEM 12C: REMEMBERING PASSWORDS…

OEM 12C: NAMED CREDENTIALS: DEFINITION

OEM 12C: NAMED CREDENTIALS: CAN BE GRANTED!

OEM 12C: SECURITY: THE RE-WRITE IS …

OEM 12C: ITIL-LIKE EVENT MANAGEMENT

OEM 12C: WHAT THE HECK IS AN INCIDENT MANAGER?

OEM 12C: ITIL INCIDENT MANAGEMENT PROCESS

OEM 12C: THE INCIDENT MANAGER LOOKS LIKE THIS…

OEM 12C: SOME NEW TERMINOLOGY FROM ITIL…

OEM 12C: EVENTS, INCIDENTS, AND PROBLEMS, OH MY!
‣ Event:
• A change of state that has significance for the management of an IT
service or other configuration item. The term is also used to mean an
alert or notification created by any IT service, configuration item or
monitoring tool.
‣ Incident:
• An unplanned interruption to an IT service or reduction in the quality of
an IT service. Failure of a configuration item that has not yet affected
service is also an incident.
‣ Problem:
• A cause of one or more incidents. The cause is not usually known at the
time a problem record is created, and the problem management process
is responsible for further investigation.

AT LEAST IT’S NOT LIONS, TIGERS, AND BEARS…

OEM 12C: ASSIGNING INCIDENTS TO ADMINISTRATORS…

OEM 12C: INCIDENT MANAGEMENT: CONNECTORS…

OEM 12C: INCIDENT MANAGEMENT: TICKET CREATION
See: 3.4.6.3 Creating a Rule to Create a Ticket for Incidents
Large number of pre-defined connectors:

OEM 12C: INCIDENT MANAGEMENT: AWESOME!

OEM 12C: CLOUD CONTROL: AMAZON AWS PLUG-IN

OEM 12C: CLOUD CONTROL: ONLINE RESOURCES
‣ http://www.slideshare.net/OTNArchbeat/cloud-management-with-
oracle-enterprise-manager
‣ https://blogs.oracle.com/zerotocloud/entry/amazon_web_services_
aws_plug
‣ http://www.oracle.com/technetwork/oem/cloud-mgmt/wp-em12c-
public-cloud-1907213.pdf

OEM 12C: BEST PRACTICES: READ THE FREE MANUALS

‣ Actually, there is so much that is new, that you won’t
understand how to configure or use OEM 12c unless
you spend time reading the manuals or going to OEM
12c training.
‣ Read the 108 pages of new features. You can’t use it if
you don’t know that it exists.

‣ Some areas of OEM 12c where there are significant changes:
• Groups: Groups, Dynamic Groups, Administration Groups.
• Security. Lots of new roles, and a new role hierarchy.
• You need to know what the new roles do.
• Security. New credential system. Incredibly great! Know how to use.
• Incident Management, Incident Rules, and Notifications.
• Metrics Extensions. Way different than the old UDMs and much, much
better.
• The Software Library. Keep OEM 12c up-to-date.
• The compliance system is completely new. Thank goodness.
• Provisioning and Patching.

OEM 12C: WHY SHOULD I READ THE FREE MANUALS?
‣ Dynamic Groups: You can define a group based on
target criteria, and OEM will automatically determine
members (e.g. all DBs of version 11.2.0.4), and then
run a job against members of that group.
‣ Administrative Groups: Like Dynamic Groups, but
hierarchically organized. You can have monitoring
templates automatically applied when OEM determines
that a new target is a member of that Administrative
Group.

‣ New OEM CLI functionality: As of 12.1.0.3, there is
now an interactive interpreter. Wow! Jython is the
scripting engine for EM CLI scripts. Wow! Access the
repository views from your EM CLI Jython scripts.
Wow! Create super awesome Jython scripts to manage
your environments. Impress your friends (and your
employer) with your Java/Python skills.
‣ Some functionality not available from console:
There is some OEM 12c functionality that is only
available via the CLI.

‣ If you find yourself struggling to do something with OEM
12c, or think some task is way too labor intensive,
RTFM.
‣ Remember: Oracle Corporation uses OEM 12c to
manage many, many (hundreds? thousands?) of
Oracle environments. They are very concerned about
the scalability of administrative tasks.

OEM 12C: BEST PRACTICE: EXPERIMENT!

How else are you going
to learn the nuances of
how it really works?

‣ You should probably have an OEM 12c available for
testing. It should be completely separate from your
production OEM 12c environment.
‣ You can run multiple agents on a single server, but I
would not recommend that.
‣ Have a DEV, TEST, and PROD OEM 12c install.
‣ Connect your DEV environments to the DEV OEM.
‣ Connect your TEST environments to the TEST OEM.
‣ Connect your PROD environments to the PROD OEM.

OEM 12C: BEST PRACTICE: EXPERIENCE MATTERS…

OEM 12C: SOME THINGS WE’VE LEARNED
‣ Pay careful attention to the database requirements before installing
OEM 12c. There are some very specific setups required.
‣ IMPORTANT: Adopt a naming convention for credentials.
• Example: NC_<TARGETTYPE>_<TARGETNAME>_<USER>
• You will be managing lots of credentials.
‣ Credential scope: global or target specific. (You didn’t mean that
password to be used EVERYWHERE, did you?)
‣ Get to know the repository views. Lots of great information there, all
waiting to be extracted by you. Will require SQL knowledge .
‣ Use monitoring templates to gain consistency in monitoring.
‣ If you use the OEM 12c job scheduler (instead of cron), you can
consolidate your alerting and notification.

OEM 12C: LETTING YOU COMMAND YOUR ENTERPRISE…

OEM 12C: QUESTIONS AND ANSWERS
Q & A

WHY COMPANIES CHOOSE JIBE
Jibe is a management and technology consultancy that specializes in driving business results through process automation.
Our team of Industry experts assist our clients in delivering mission critical projects with predictable results. With over 1000
Oracle projects under our belt our clients come to expect high performance teams that contribute to their success. At Jibe, it is
not just about the technology, but how the technology allows our clients to achieve their operational objectives.
Management & Technology Consulting
Pacific Northwest ~ Rocky Mountain Region ~ California ~ Western Canada
5000 Meadows Road Suite 300
Lake Oswego, OR 97035
503.274.0788
127 Bellevue Way SE. Suite 108
Bellevue, WA 98004
425.457.7461
4600 S. Syracuse 9th Floor
Denver, CO 80237
720.213.6566

Oracle Enterprise Manager 12c: The Oracle Monitoring tool of choice – Why you should care about the new architecture.

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