Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).
Working closely with your logistics providers to ensure the provision of optimum capacity ( in the short, medium and long term)
By Roger Moore
LogiChem 2011 will be the event's tenth anniversary and an opportunity for the most senior chemical supply chain & global logistics directors from the European chemicals community to come together once again share experiences, make new contacts and benchmark the latest chemical supply chain initiatives.
Not only will LogiChem 2011 be a chance for the chemical industry to reminisce about the last ten years but an opportunity to shape the next decade. To celebrate a decade of LogiChem, there will be an exciting three day programme filled with networking opportunities in our new location, Antwerp.
Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical).
Working closely with your logistics providers to ensure the provision of optimum capacity ( in the short, medium and long term)
By Roger Moore
LogiChem 2011 will be the event's tenth anniversary and an opportunity for the most senior chemical supply chain & global logistics directors from the European chemicals community to come together once again share experiences, make new contacts and benchmark the latest chemical supply chain initiatives.
Not only will LogiChem 2011 be a chance for the chemical industry to reminisce about the last ten years but an opportunity to shape the next decade. To celebrate a decade of LogiChem, there will be an exciting three day programme filled with networking opportunities in our new location, Antwerp.
PowerPoint presentation to accompany
Heizer and Render
Operations Management, 10e
Principles of Operations Management, 8e
PowerPoint slides by Jeff Heyl
Aeronautic manufacturing industry is facing huge challenge : production ramp up, new launch, etc
Increase use of suppliers has complexified programs management and
Compliance and cost rated among the most important challenges for companies t...Genpact Ltd
Compliance and cost rated among the most important challenges for companies today. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
John Pattullo, CEVA Logistics on 'How Supply Chain Innovation Can Drive Custo...eyefortransport
John Pattullo, CEO of CEVA Logistics speaks on 'How Supply Chain Innovation Can Drive Customer Value' at the 7th European 3PL Summit in Brussels, November 25th 2009.
To download all of the slides from the conference for free visit www.3PLsummit.com/eu_2009ppts
Intense competition and slow growth in mature markets have magnified uncertainty and put pressure on costs, just as regulators are escalating their demands. Research shows that CFOs and other senior finance executives believe that their function can play a key role but the ability to impact these challenges depends on levels of maturity and preparedness, which vary widely across companies and industries, as well by sub-functions. Here are the key findings from our research on how enterprises are driving transformation to achieve business impact.
PowerPoint presentation to accompany
Heizer and Render
Operations Management, 10e
Principles of Operations Management, 8e
PowerPoint slides by Jeff Heyl
Aeronautic manufacturing industry is facing huge challenge : production ramp up, new launch, etc
Increase use of suppliers has complexified programs management and
Compliance and cost rated among the most important challenges for companies t...Genpact Ltd
Compliance and cost rated among the most important challenges for companies today. Know more: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
John Pattullo, CEVA Logistics on 'How Supply Chain Innovation Can Drive Custo...eyefortransport
John Pattullo, CEO of CEVA Logistics speaks on 'How Supply Chain Innovation Can Drive Customer Value' at the 7th European 3PL Summit in Brussels, November 25th 2009.
To download all of the slides from the conference for free visit www.3PLsummit.com/eu_2009ppts
Intense competition and slow growth in mature markets have magnified uncertainty and put pressure on costs, just as regulators are escalating their demands. Research shows that CFOs and other senior finance executives believe that their function can play a key role but the ability to impact these challenges depends on levels of maturity and preparedness, which vary widely across companies and industries, as well by sub-functions. Here are the key findings from our research on how enterprises are driving transformation to achieve business impact.
Winners Announced in 2011 Global Awards for Excellence in BPM & WorkflowFuture Strategies Inc.
December 19, 2011—Lighthouse Point, FL. Future Strategies Inc., is pleased to announce the Gold and Silver Winners for the 2011 Global Awards for Excellence in Business Process Management and Workflow.
Sponsored by WfMC with media support from BPM.com and now in their 19th year, these prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives. There are five geographical regions. Each region receives Gold and Silver Awards.
www.FutStrat.com
Future Strategies Inc, publishers of Unique Books on BPM and Workflow.
This presentations to AAPA\'s Materials Management Conference looks at the state of SC in the aviation industry, It focuses on why talent management must become a core activity on a par with corporate finance and strategic planning. Talent must be managed rigorously and globally, with plans that look out to at least three to five years.
Significant variation by function: Finance executives most concerned with com...Genpact Ltd
Significant variation by function: Finance executives most concerned with compliance, risk and cost. Know more here: http://go.genpact.com/CFO-research-Advanced-Operating-Models.html
The Product Manager Pathfinder v2 - Steve Wells at ProductCamp Boston, April ...ProductCamp Boston
ProductCamp Boston April 2011 *********
Tips to help you accelerate your career
- Key principles to succeed in Product Management and Product Marketing
- Key practices and tools to help you progress in your career
- Audience testimonials sharing career path stories
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
3. Strengthening
Change
in
Capitalizing
ISSUES
compe11ve
edge
consumers
lifestyle
on
the
downturn
Company profile
• Best global airline
• Core competency: Service excellence & Product innovation
Competitive Analysis
SIA Air France British Airways Emirates Qantas CEA Cathay Pacific
Service
Competitors are equally able to
Product
innovation developing innovative products
Premium
Pricing and delivering service excellence
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
3
4. ISSUES
Opera1ng
System
Brand
Establishment
3G
Company profile
• Best global airline
• Core competency: Service excellence & Product innovation
Implication: SIA must strengthen its
competitive edge to be number
Competitive Analysis
one in the market. SIA Air France British Airways Emirates Qantas CEA Cathay Pacific
Service
Competitors are equally able to
Product
innovation developing innovative products
Premium
Pricing and delivering service excellence
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
4
5. Strengthening
Change
in
Capitalizing
ISSUES
compe11ve
edge
consumers
lifestyle
on
the
downturn
Customer lifestyle
Customer lifestyle has
changed in the new
landscape of internet
and mobile connectivity
Technology has become more important to people’s lives
• Service Excellence
How can we better serve
• Product innovation customers with the fast-paced
change in technology?
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
5
6. ISSUES
Business
Focus
Geographic
Expansion
Growth
Funding
Customer lifestyle
Customer lifestyle has
Implication: There is a need for SIA to changed in the new
landscape of internet
keep up with the rapid change of and mobile connectivity
technology in order to best satisfy the
customers. has become more important to people’s lives
Technology
• Service Excellence
How can we better serve
• Product innovation customers with the fast pace
change in technology?
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
6
7. Strengthening
Change
in
Capitalizing
ISSUES
compe11ve
edge
consumers
lifestyle
on
the
downturn
Nature of airline industry
Global Economy
Economic Oil
climates prices
• Affect no. of passengers
• Affect price
Disease Natural Decline in revenue
outbreaks disasters
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
7
8. ISSUES
Business
Focus
Growth
Funding
Geographic
Expansion
Nature of airline industry
Global Economy
Implication: SIA must find a strategic
Oil
Economic
way to manage its revenue stream and
climates prices
capitalize on the downturnffect price the
• A given
• Affect no. of passengers
nature of the industry.
Disease Natural Decline in revenue
outbreaks disasters
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
8
9. Where SIA is
ISSUES TO BE SOLVED Where SIA should be in
10 Years
• A world-leading airline • Successfully
which has been known Strengthening strengthen its core
for its service excellence
and product innovation.
competitive edge competencies in
service quality and
position as the airline
• Facing the rapid of choice.
change in technology Change in
and customers lifestyle. • Be known worldwide
consumers lifestyle for its technology and
• Revenue is affected by product innovation
external factorsposing a that maximize the
threat to SIA as a long customer’s values.
term player in the airline Capitalizing
industry. on the downturn • Be able to withstand
the downturn of the
airline industry.
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
9
10. Strengthening Change in Capitalizing on the
Competitive edge consumer lifestyle downturn
Strategy II.
Strategy I. Strategy III.
Digital World
Uniquely Singapore Balancing Strategy
Strategy
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
10
12. To widen the gap from competitors and strengthen No.1 position as the
Objective:
best service airline in the world
Quality Human Resource à Service Quality
Core competencies
of Product Innovation
Singapore Airlines
Being Singapore
• Variety of people & culture
(Mixed Asian)
How can we utilize our core competency to gain a step ahead over the
competition
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
12
13. “Singaporean
Touch”
enlightens
your
journeys
(through
the
6
senses)
The
power
of
fresh
air
&
Showing
Chinese
or
relaxa1on
tradi1onal
arts
Sight
Smell
Most
caring
service
from
the
Feel
Mixed Asian Hear
Tradi1onal
yet
modern
heart
(Heart)
Culture tranquil
sounds
The
most
stunning
blend
of
Taste
Touch
Every
surface
tells
a
story
of
Asian
cuisine
&
organic
the
history
and
heritage
of
flavors
Singapore
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
13
14. •
Refurbish
interior
design
through
Ac1on
the
concept
of
“Singaporean
Touch”
in
order
to
excite
customer
experiences
Criteria
for
•
Suite,
Business,
and
First
Class
Implementa1on
• High
frequency
airplanes
•
Popular
des1na1on
(maximizing
exposure)
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
14
15. II. Digital
World Strategy
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
15
16. Objective:
To capitalize on the IT trend in order to provide better value to customers
PARTNER WITH A TECHNOLOGY COMPANY
ü Increase customers’ satisfaction
ü Enhance Brand Image as being more innovative
ü Ability to charge higher price
Partner Selection
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
16
17. Value
Proposi1on
Increase product exposure & trial (93 destinations in 38 countries)
New product channel (airplane)
No. of customers in our hands that they can tap into
Enhancing brand image
One of the best world’s class airlines
Best in-flight entertainment for 5 consecutive years
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
17
19. To capitalize on the new IT trend in order to provide better value to
Objective:
customers
Macro Economic factors Fluctuation in revenue
4 segments
What is the best segment for SIA
to penetrate into in order to mitigate the risk
Business -
Traveling Studying Visiting
related
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
19
20. Customer
segment
Implementa1on
&
1
selec1on
2
value
proposi1on
Business-
Objective of flying Travelling Studying Visiting
related
Travel frequencies
Need for travelling
Price insensitivity
Insensitivity to macro
factors
Customer relationship
Care for service
quality
Destination
Market Size
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
20
21. Customer
segment
Implementa1on
&
1
selec1on
2
Value
proposi1on
implementation
Value Proposition
Corporate Mileage Program
• Upgrade class
• Earn priority Check-in ü World-‐class
service
quality
• Access to business ü
Hospitality
of
flight
aXendants
lounge at the Thai airport ü
Des1na1on
Coverage
ü
Direct
Flights
Open more direct flights
ü Support
facili1es
(phones,
internet)
• Growing business centers
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
21
22. 2011
2012
2013
2014
2015
2016
Uniquely Singapore
Plane refurbishment
Digital World
Negotiation Process
Launch product
Balancing
Marketing
Launch the CRM
campaign
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
22
27. ISSUES
STRATEGIES
Uniquely Singapore
• “Singapore Touch”
Strengthening
Digital World
Change in consumer
• Partner with Apple Inc.
lifestyle
Strategy Name 3
Capitalizing on the
downturn • Corporate mileage
Situation Issues & Financial
Recommendations
Conclusion
Analysis
14/8/11
Objectives
Justification
27
29. PRESENTATIO Backups
SWOT
Finance
N
CompeDDve
advantage
Pro
Forma
AssumpDon
SituaDon
1
CompeDtors
Financial
PosiDon
SituaDon
2
Risk
Analysis
RaDo
SituaDon
3
Revenue
1
Breakdown
Issues
&
ObjecDves
Other
Issues
Revenue
1
Breakdown
Cal
RecommendaDon
I
Brand
Image
–
Singapore
Girl
Revenue
2
Breakdown
RecommendaDon
II
Equity
stake
or
form
alliance
party
Revenue
2
Breakdown
Cal
RecommendaDon
III
Service
classes
Revenue
3
Breakdown
Timeline
InnovaDve
product
in
the
next
10
years
Revenue
3
Breakdown
CalculaDon
Revenue
Growth
Equity
stake
or
form
alliance
party
Revenue
3
Breakdown
CalculaDon
Net
Income
Growth
Class
Share
Direct
Flight
Expansion
Cost
&
Funding
Why
Singapore
Airlines?
Key
Success
Factors
Firms
Conclusion
Efficiency
Comparison
30. SWOT
Strength Weakness
Human resource- recruitment and training High overhead cost (industry nature)
Outstanding awards
Brand recognition
Excellent service quality
Network partners and coverage worldwide
Product innovation
Strong management team
Adaptability to external changes
Consistency in strategy
Geographic diversification
Opportunity Threat
Aviation industry is crucial for global economy Macroeconomic factors
(7.5% of world GDP) - oil price, government, economy, natural
Middle East and Asia market disaster, terrorism
Competition
-price war
-catching up
- Low cost carrier
- Other global airlines: British Airways
Over capacity problem
Customer behavior changes
31. Competitive advantage
• Service quality
• Product innovation
• Strong management team and human resource
• Brand recognition
- five star rating by SkyTrax
- 17th most admired companies (Fortune magazine, 2007)
- world’s best international airline for the last 11 years
(Travel+Leisure magazine)
- world’s best international route airline (Conde Nast magazine for 19 years)
- world’s best airline (Business Traveler Asia Pacific for the last 15 years)
- Readers’ Digest Trusted Brand Platinum Award (7th year)
• Ability to charge high price
32. Competitors
Name Coverage Product Innovation Revenue Source
British Airways 150 destinations (2000) – innovative seat beds in 72% sales in Europe
75 countries its business class
Emirates Over 100 destinations A380s First Class Private Suites, 27.9% East Asia and Australasia
60 countries Shower spas and Onboard 27.3% Europe
Lounge, In-flight entertainment
Qantas First of 50 Boeing 787 $9,760million Australia
Dreamliners in mid-2012 $1,102 UK and Europe
Launch of new in-flight
entertainment system
China Eastern 9 domestic branches Compete with SIA in Asia 72% of total sales in 2008 – Hong
80 international and market in the area of passenger Kong, Japan and China
regional routes service and cargo
Over 330 domestic routes
Cathay Pacific Main market: Hong Kong,
mainland China
Singapore Airline 93 destinations Own private cabin (A380 28.9% East Asia
38 countries aircrafts), First class luxury 21.8% Europe
design, innovative design in 18.7% Americas
economy class, wider seat, 18.3% South West Pacific
meals, entertainment, toiletries 12.3% West Asia and Africa
33. Brand Image – Singapore Girl
Pros Cons
Well-established identity Critique on Asian girl image
Has been successful Does not suit new IT era
Asian charm
34. Ground handling and catering
• Critical to success
• Enhance service quality
• Better control of what we serve to our customers
35. Efficiency Comparison
Revenue
per
Revenue
per
Airlines
kilometer
Load
factor
employee
(Singapore
$)
(Singapore
$)
Cathay
2,142.87
77.8%
535,695.65
Thai
2,024.83
68.9%
219,836.49
Singapore
3,041.04
74.0%
101,723.79
36. Divesting SATS
- Divesting SATS was beneficial to company
- focus more on SIA group business
37. Innovative product in the next 10 years
- Personal IPAD for first and business class passengers
- In-flight VDO conference via laptops, I-phones
38. MNC Firms
Investments
- more than 7,000 multinational corporations from the United States, Japan, and
Europe.
-1,500 companies from China
-1,500 from India.
Foreign firms are found in almost all sectors of the economy.
(source: http://www.state.gov/r/pa/ei/bgn/2798.htm)
39. Business Unit Analysis (SIA Group)
SIA Engineering SIA Cargo Silk Air Tradewinds Tours and
Travels
Characteristics a major provider of World’s third largest SIA subsidiary airline Tour operating arm of SIA
aircraft cargo airline focusing on regional and SilkAir
maintenance, repair locations
and overhaul (MRO)
services in the Asia-
Pacific
Profitability Positive net profit Net loss of S Growing net profit Information N/A
$145.1million
(2009/10)
Contribution to SIA Yes Currently loss but Yes Revenues from tours
Group revenue should gain net Contribution to Silk Air
profit in next years and SIA’s revenue as the
travelers buy the tour
40. Service classes
In long term, the company should maintain the number of service classes, which
are First, Business, Suite and Economy
41. Equity stake or form alliance party
- co-sharing flights
- Continuous benefits
Full members 28
Pending members 2
Destination airports 1,077
Destination countries 181
Annual passengers (M) 623.53
Annual RPK (G) 990.24
Fleet size 4,022
42. Risk Analysis
- Customer fails to recognize the service enhancement
- Economic condition
- Rejected by partner
- Oil price fluctuations
- Aviation regulations in different countries
How to mitigate?
- Continuous development in service and product quality
- Focus on business travelers who are less sensitive to recession
- Find new potential partner
- Fuel price hedging
- Extensive route expansion
43. Why Singapore Airlines?
• Recognized as the world best airline industry
• Corporate mileage program
• Member of Star Alliance, with large global network coverage
• Best Business class seat (March 2010)
45. Firms
- 7000 firms from US, Europe and Japan
- 1500 firms from China
- 1500 firms from India
Foreign companies are in every sector of Singapore economy.
Example:
Banks
46. • Sales à see sales forecast
• Operating expense, A/R, A/P, Inventory assume to grow with sales
• Depreciation years in 15
47. • Strong liquidity
• Healthy Leverage, ability to incur debt if needed
• Profit fluctuates due to industry nature
48.
49. • Use past year revenue and grows CAGR at 7.4% annually
• Assumes additional growth rate due to refurbishment to be at the
rate of 0.5% in the first year, 1% in the second, 1.5% in the third, and 2%
for the rest of the time
50.
51. Separate the portion of the revenue share
• Begins first launching the partner product to first class (2012),
business class, and economy class one by one per year.
• With the market demanding innovation technology, sales will be
able to grow at 5%, 10%, and 15% each year before leveling out.
52.
53.
54.
55. Each
plane
makes
2
trips
a
day,
runs
365
flights
per
year
and
carries
400
passengers
total
56. Typically,
if
all
seats
are
sold,
the
airline
would
be
grossing
$196,000
from
first
class
Dcket
sales,
$553,000
from
business
class,
and
$198,750
from
coach
class.
hdp://thetravelinsider.info/airlines/flyingfirstclass.htm