A customer testimonial of a verticalised SAP solution for the utilities sector. (David Dewé, Engagement Manager - BU Energy & Utilities)

1. Designed and engineered by
David Dewé

2. 2
Challenges and Strategic Axes

3. 3
Global Context
Energy is at the heart of modern economic prosperity
Global warming Citizen demonstrations for climate change
The end of nuclear power in Belgium
planned for 2025
The rise of renewable energies and Prosumers

4. 4
Global Context
But the global energy system is changing rapidly
The emergence of electric vehicles The state and modernisation of electricity networks
The evolution of legal frameworks Digitisation in all sectors

5. 5
Global Context
Collective self-consumption
and smart grids
An energy bill that explodes
Green and local energy accessible to all The ecosystem

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In short...
Our generation is the first to suffer the consequences of global warming...
and the last one to be able to reverse the trend through the Energy Transition...
To achieve this Energy Transition, no single organisation can meet this challenge alone.
The world needs a collaborative and systematic approach to solving problems and exploiting
opportunities. And it starts at the local level, now...

7. Energy Transition
Transition to a reliable, secure, efficient, sustainable and affordable energy system
Towards a decentralised,
flexible, reliable and secure
energy system
Towards maximum use
of renewable potential
Energy
Transition
Stimulation of self-
production / consumption /
storage / collective
injection
Energy efficiency
Electric mobility
Integration and
development of local and
renewable resources
Increasing electrification
Energy storage at System
Operator level

8. 8
Emerging Models

9. 9
Value Chain for the Smart Network
Transformation to meet increasingly renewable electricity mixes
Traditional Model
Emerging model
Generation
(Nuclear & Carbon)
Transmission
(TSO)
Marketing
(Suppliers)
Generation
(Energy Mix)
Transmission
(TSO)
Distribution
(DSOs)
Commercialisation
(Suppliers and
Aggregators)
Top-Down Energy Flow Energy Flow Bottom-Up Bi-directional and automated information flows
Meter
Smart Meter
Manual index reading
Self-production
Self-consumption
Storage
Injection
Collective
Consumption
Distribution
(DSOs)
Source: inspired by Bain
Balance
Network
Balance
Network
- Few renewables
- No smart grid
- Unidirectional data flow
(Top-Down)
New Business
Models

10. 10
An Optimal Smart Grid
Commitment
Customer
Intelligent
distribution
Houses
&
Connected
meters
Control
Center
Electric
vehicles
Renewable
energy
An intelligent electricity grid should be capable - through the use of the latest ICT technologies - of
self-control. In other words, it would be able to accept all types of generation, provide power of any
intensity on demand, diagnose itself, and even recover itself through the use of redundant systems.

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Intelligent Network (Horizon 2020 - 2040)
5 key components
Energy
Optimisation
Flexibility
Renewable and
Local Energy
Communities
Digital
Customer
Experience
Electric
Vehicles

12. - Improving customer service
- Improving employee productivity
User Experience (Clients/Employees)
Through the provision of web, mobile... applications focused on
user needs (Ergonomics, Efficiency, Performance, Simplicity,
Security,...), strengthen users' adherence and commitment to the
organisation's products and services
Digital Transformation of the DSO
- Management of the service catalogue
- User experience management and communication channels (Web,
Mobile, Self-..., Call Center, Virtual...)
- Customer relationship management (Operations, Satisfaction,
Complaints)
- Work and workforce management
- Document management (Documents, Plans, Archives)
- Personnel management (Administration, Career, Benefits, Security)
User Services (Clients/Employees)
- Digital Energy Platform
- User eXperience
- Virtual assistants, Augmented reality
- Big Data, Artificial Intelligence
- Social Networks
Facilitators
Digital
User
Experience
(Customers, Employees,...)
Issues
at stake
Capabilities
Impacts
Facilitators

13. - Individual and collective solutions that reduce energy
consumption
- Ensure access to sufficient energy services according to their
degree of utility
- Combination of judicious behaviour and energy-efficient
equipment
Rational Use of Energy
Through the provision of metrics (SMART), perspective via
"Gamification" (social networks), action levers (advice and
incentives), succeed in mobilising and engaging the Citizen to
become Responsible Consumers and Actors.
DSO = Catalyst for change
- Data acquisition
- Standard & Advanced Analyses
- Energy accounting
- Alerts and notifications
- Control and monitoring of flexible devices
Energy performance (Smart Home, Smart City,...)
- Digital Energy Platform
- IoT sensors, Smart Meters
- Big Data and Artificial Intelligence
- Social Networks
Facilitators
Energy
Optimisation
Issues
at stake
Capabilities
Impacts
Facilitators

14. Communities
of local and renewable
energy
- Reducing the energy footprint
- Reduction of the electricity bill
- Energy autonomy
- Socialisation - citizen engagement
- Control of network investments (congestion, flexibility)
Green AND Local Energy for ALL (B2C)
- Opportunity to promote local balances for the benefit of the
DSO (transport infrastructure and peak smoothing)
- New Services (energy invoice optimization)
- Promote green and local energy for all (equity through
mutualisation)
- Support for local initiatives
Opportunity
- Community Governance
- Metering Management (Data Acquisition, Distribution Keys,
Metering Split)
- Balance Management (Surplus: Batteries and/or Injection)
- Billing Management
The short circuits of sustainable energy
- Regulation
- (Favourable) pricing conditions and incentives
- Support and participation in pilot projects, more specifically in
Brussels, characterised by an urban, services and residential
environment, rather Low Voltage
Facilitators
Issues
at stake
Capabilities
Impacts
Facilitators
Energy
Green & Local

15. Flexibility needs will also be mainly provided by
decentralised tools (short- or long-term storage solutions,
erasure, consumption modulation, electric vehicle
batteries, decentralised generation modulation)
Decentralisation
The profession of distribution system operator will be profoundly
modified, involving a presence as close as possible to
producers and consumers, planning and management at all
scales (Top-Dowm and Bottom-Up), from the neighbourhood to the
region.
DSO = central actor, assuring the balance
Distribution system operators will thus become real
operators, responsible for active network management
and the organisation of local flexibility markets.
DSO = Flexibility Operator
Regulation and coordination between distribution and
transmission networks in the operation and optimisation of
sources of flexibility
Facilitators
Flexibility
To integrate more intermittent renewables and
to respond to historical gaps between
electricity production and consumption, the use
of flexibility is at the heart of the revolution in
the energy system, changing both the nature
of the networks and their operation.
Bottom-Up
Top-Down
DSO
Issues
at stake
Capabilities
Impacts
Facilitators

16. - The generalisation of this new mode of transport
- The costs of charging infrastructures (costs of connection
and connection extension) and the costs of network
reinforcement borne by DSOs
- Modes of deployment of charging stations
The insertion of EVs into the electrical system
- Opportunity to facilitate the market with a solution that takes
into account all price signals (supplier price signal, DSO price
signal, signals sent by new players such as erasure, flexibility or
storage operators.
- Costs of network reinforcement
Control of EV charging through a price signal
- The location of the charging stations
- Management of charging stations
- The management of the charging of electric vehicles through a price
signal
Charging infrastructure and
Intelligent load management systems
- Standardisation of price information that can be transmitted
through public charging infrastructures or in multi-family
residential or office buildings
- Pilot projects to take into account both usage constraints and
network constraints.
Facilitators
Electric
Vehicles (EV)
Since transport accounts for a third of energy consumption, mobility is a major issue in the
energy transition (CO2 emissions and air pollutants)
Issues
at stake
Capabilities
Impacts
Facilitators

17. 17
Ongoing projects

18. Digital Energy Platform
Provide a consolidated view to the citizen of the energy consumed
Offer an optimised and unique workstation to organisations
Mobile application for citizens
Web portal for citizens and organisations

19. Data recovery and display
from smart meters
The DIGITAL UTILITIES PLATFORM combines agility and robustness to support all Smart Metering use cases
Technical architecture Web portal for citizens

20. Renowatt Project
Improving the energy efficiency of public buildings
20

21. Sunshare
Solution for Communities of Local and Renewable Energy (RLECs)
21

22. Community Project
Mobilise and Engage the Citizen to become a Responsible Consumer
22
Our partners
Sponsor and Facilitator
Focus = Sharing locally produced green energy within the community and improving energy performance

23. Checkmyflex
Define your comfort level - We will take care of the rest
23

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Delivery Approach

25. Transformation Program
25
Example of Delivery Approach
SAP + MDM Clearing House (CH)
SCADA/ADMS/OMS GIS/WFM/Mobile
Operational systems
Digital Energy Platform
Energy Transition
Digitisation
Modernise
Integrate
Innovate
What? How? How?
OUR NETWORK MANAGEMENT SERVICES
Business Processes

26. 26
Verticalisation and Bimodal IT

27. Designed and engineered by
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