Nucleus Research surveyed 223 CRM decision makers and found that adding mobile access to CRM increases sales force productivity by 14.6% on average. Adding social CRM capabilities further increases productivity by 11.8% for a total increase of 26.4%. Mobile access is most commonly provided through smartphones like the iPhone, while social CRM typically involves integrating external social networks into existing CRM systems. As mobile devices and social networking become more integral to business, CRM vendors will need to provide stronger mobile, social and analytic capabilities in order to remain competitive.
A study by Nucleus Research found that adding mobile access and social collaboration capabilities to CRM systems can significantly increase salesforce productivity. Specifically, providing mobile device access increased productivity by 14.6% on average, while also incorporating social features led to an additional 11.8% boost. Taken together, CRM systems that included both mobile and social capabilities saw productivity gains of 26.4%. The study was based on surveys of over 200 CRM decision makers across companies of various sizes.
State Enterprise Advantages and Disadvantages | Mobile ReadinessKloudData Inc
The use of interchangeable, flexible solutions will enable organizations to create repeatability, efficiency and scale in their development process. We hope you have enjoyed the 2013 State of Enterprise Mobile Readiness report.
This document provides an overview of the state of mobile media in 13 countries from the IAB Global Mobile Anthology 2013 report. It discusses the growth of mobile internet usage and smartphone penetration worldwide between 2011-2012. Country snapshots from the Americas, Europe, and Asia/Pacific are included that provide details on mobile advertising revenues, operators, technologies used and IAB mobile activities for each location. The document also highlights trends in several countries, such as the growth of mobile apps and videos in Brazil and increased Facebook mobile usage in Canada.
The document summarizes key findings from a 2016 mobility report by CITO Research. It finds that enterprises are increasingly deploying custom mobile apps to improve business processes and productivity. Over half of respondents provide apps to external partners like contractors. While complexity of managing multiple platforms is a challenge, enterprises are seeing improved adoption rates and satisfaction with their mobile programs as they focus on deploying apps that integrate with internal systems and target large user segments.
The document discusses the findings of a survey on enterprise mobility trends in 2017. Some key findings include:
- Improved productivity was cited as the primary goal of mobility programs by 43% of respondents, an increase from last year.
- The top pain points for mobility programs are the complexity of managing multiple mobile operating systems and devices (55%) and addressing non-managed devices like BYOD (45%).
- Over half of respondents are concerned about corporate data leaks from non-managed devices and mobile security threats.
- Most organizations offer apps to employees (86%) and are expanding to contractors and partners. The most impactful apps are seen as field service, productivity, and sales apps.
- App portfolios and
Based on a review of tech vendors from Call Center Week, Contact Center Technology Trends: Part 2 spotlights innovations in language interpreting, callback technologies, workforce management, CRM and analytics.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
Mastering Code Halos Using Digital Insights to Drive Customer ExperiencesCognizant
Innovators recognize that every interaction with every
person and every thing now creates a trail of data — and
they’ve mastered the ability to harness it. Every click, browse,
download, share, transaction and device transmission
enables them to understand, and subsequently monetize,
relationships in ways never before possible.
A study by Nucleus Research found that adding mobile access and social collaboration capabilities to CRM systems can significantly increase salesforce productivity. Specifically, providing mobile device access increased productivity by 14.6% on average, while also incorporating social features led to an additional 11.8% boost. Taken together, CRM systems that included both mobile and social capabilities saw productivity gains of 26.4%. The study was based on surveys of over 200 CRM decision makers across companies of various sizes.
State Enterprise Advantages and Disadvantages | Mobile ReadinessKloudData Inc
The use of interchangeable, flexible solutions will enable organizations to create repeatability, efficiency and scale in their development process. We hope you have enjoyed the 2013 State of Enterprise Mobile Readiness report.
This document provides an overview of the state of mobile media in 13 countries from the IAB Global Mobile Anthology 2013 report. It discusses the growth of mobile internet usage and smartphone penetration worldwide between 2011-2012. Country snapshots from the Americas, Europe, and Asia/Pacific are included that provide details on mobile advertising revenues, operators, technologies used and IAB mobile activities for each location. The document also highlights trends in several countries, such as the growth of mobile apps and videos in Brazil and increased Facebook mobile usage in Canada.
The document summarizes key findings from a 2016 mobility report by CITO Research. It finds that enterprises are increasingly deploying custom mobile apps to improve business processes and productivity. Over half of respondents provide apps to external partners like contractors. While complexity of managing multiple platforms is a challenge, enterprises are seeing improved adoption rates and satisfaction with their mobile programs as they focus on deploying apps that integrate with internal systems and target large user segments.
The document discusses the findings of a survey on enterprise mobility trends in 2017. Some key findings include:
- Improved productivity was cited as the primary goal of mobility programs by 43% of respondents, an increase from last year.
- The top pain points for mobility programs are the complexity of managing multiple mobile operating systems and devices (55%) and addressing non-managed devices like BYOD (45%).
- Over half of respondents are concerned about corporate data leaks from non-managed devices and mobile security threats.
- Most organizations offer apps to employees (86%) and are expanding to contractors and partners. The most impactful apps are seen as field service, productivity, and sales apps.
- App portfolios and
Based on a review of tech vendors from Call Center Week, Contact Center Technology Trends: Part 2 spotlights innovations in language interpreting, callback technologies, workforce management, CRM and analytics.
A connected enterprise transformation through mobility and social networksIJMIT JOURNAL
Due to rapid changes in business dynamics, there is a growing demand to encourage social
conversations/exchanges and the ability to connect and communicate with peers, partners, customers and
other stakeholders anytime, anywhere which drives the need of mobile-enable, the existing enterprise
applications.
Mastering Code Halos Using Digital Insights to Drive Customer ExperiencesCognizant
Innovators recognize that every interaction with every
person and every thing now creates a trail of data — and
they’ve mastered the ability to harness it. Every click, browse,
download, share, transaction and device transmission
enables them to understand, and subsequently monetize,
relationships in ways never before possible.
Conversant 6 essentials for doing cross device rightJim Nichols
Provides an easy to read explanation of the core things to look for in a cross-device solution. From user-to-device mapping to data to creative, we've got you covered.
The document summarizes key findings from a survey of 332 professionals regarding enterprise mobility programs. Some of the main findings include:
- More than 1/3 of programs are rolling out apps to over 5,000 users, while another 1/3 are rolling out to under 1,000 users.
- Improved business processes and increased user satisfaction were the top benefits sought from mobility investments.
- Productivity apps and field service apps were seen as having the greatest impact on productivity and ROI.
- Security was the top challenge cited, followed by determining ROI and lack of budget.
- Over half of respondents had little or no visibility into important app usage metrics.
- Developing apps for core business processes and improving
When Device Recognitio an Programmatic Buying IntersectAdTruth
Mobile presents a major challenge to marketers: how to recognize and reach audiences programmatically, at scale, with support for sophisticated targeting and measruemtn models- whie still adhereding to consumer privacy best practices. This paper describes how mobile RTB - enabled by a new approach to device identification - meet this challenge.
There is no escaping the "bring your own device" trend, but organizations need to chart a middle path to strike a balance between employee freedom and corporate control over technology.
Master Data Management (MDM) for Mid-MarketVivek Mishra
This document discusses master data management (MDM) solutions for mid-sized businesses. It begins by introducing MDM and its benefits, such as a single source of truth and improved data quality. It then outlines some common challenges for implementing MDM in mid-sized companies, such as high costs, maintaining multiple data domains, and the need for organizational change management. The document provides advice on overcoming these challenges by selecting flexible and affordable MDM platforms. It also describes key properties of effective MDM, like ongoing data governance and providing a 360-degree view of customers. Finally, it introduces Compunnel Digital's partnership with Profisee to offer modernized MDM solutions tailored for mid-sized organizations.
APAC's Digital Insurance Transformers: Illuminating the Way ForwardCognizant
Our research shows that insurers throughout the extremely diverse APAC region are placing their bets on digital transformation strategies to enhance customer experience and optimize operations. We take a deep-dive look into the particulars of what is currently happening and what lies ahead for the Asia-Pacific insurance industry's digital evolution.
This document summarizes key findings from the 2014 Apperian Executive Mobility Survey of 100 executives on their companies' mobility programs and strategies. The main findings are:
1) Executives cited improved business processes as the top benefit of mobility investments, followed by increased employee satisfaction and competitive advantage.
2) Apps supporting customers and specific business roles were seen as having the greatest impact on productivity and ROI.
3) Security was the top challenge cited for mobility programs, though momentum continues to increase with over 70% planning to equip over 1,000 users with mobile apps in the next two years.
4) Companies more satisfied with adoption had higher levels of internally developed custom apps both currently and planned compared
This document discusses key considerations for selecting a mobile development company. It recommends evaluating a company's capabilities and experience across different mobile platforms. Important questions to ask include what platforms they have developed for, how many recent projects they have completed, and what skills they can offer beyond visual design. The document also stresses the importance of assessing development costs and timelines upfront to avoid unexpected expenses. It provides tips for choosing a company such as reviewing portfolio quality, assessing company culture, and considering marketing expertise.
Customer expectations and service channel advancement has been keeping pace with each other. With Customers doing more with their mobile devices and engaging for a quick resolution through peer-to-peer interaction, organizations have another channel to Get Closer to their Customer.
Fantastic whitepaper detailing the key takeaways from the Bazaarvoice Summit a few months ago - "changing the world, one authentic conversation at a time"
The document provides an analysis of BlackBerry's position in the smartphone market. It discusses BlackBerry's history of success and recent decline due to failure to innovate and increased competition. The analysis identifies BlackBerry's target market as business professionals and proposes a marketing strategy focused on this segment by appealing to nostalgia and emphasizing the Classic model's productivity features.
Xploree wins 2015 Mobile Marketing New Product Innovation Award from Frost an...Kiran Karthikeyan
By adopting a new approach to mobile marketing that is focused on capturing user’s intent
at a particular moment in time, and by delivering highly relevant content and messages in
a non-interruptive, simple and pleasing manner, Xploree has the potential to be a game
changer for mobile marketers. Frost & Sullivan believes that Xploree will increase the
overall value of mobile marketing by consistently delivering solid results for mobile
marketers. As customers demand more from their marketing partners, solutions such as
Xploree will be in greater demand. Because of its strong overall performance, KeyPoint is
recognized with Frost & Sullivan’s 2015 New Product Innovation Award in Mobile
Marketing.
Build a successful enterprise mobility strategyAjit Gokhale
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
The document discusses trends in marketing and digital innovation for 2013. It notes that marketing must be "awesome" or engaging to stand out. Open APIs will allow developers and fans to innovate using brand properties. Big data and data visualization will be important, allowing companies to personalize experiences and products. Mobile internet access will surpass desktop for the first time. Brands must plan for a "mobile first" future. Accessibility and experiences are replacing ownership as models of consumerism.
The document outlines the agenda and assignments for an internet marketing class. It discusses current events in mobile marketing and reviews concepts around customer relationship management (CRM) and customer service. It then provides a lecture on key trends in the wireless future, including the evolution of mobile devices and platforms, the rise of smartphone usage, and opportunities for mobile internet advertising.
Key considerations for implementing mobile confirmitMerlien Institute
The document discusses the benefits of implementing a mobile engagement strategy to interact with customers. Mobile adoption is growing rapidly worldwide and changing customer expectations and behaviors. Customers now want interactions to be timely, relevant, and brief via their mobile devices. To maintain relationships, organizations need mobile strategies to engage customers anytime, anywhere. Some benefits include capturing more accurate feedback close to experiences, validating responses with location data and multimedia, and targeting customers based on location. Mobile engagement can make it easier for customers to provide feedback whenever convenient.
This executive summary from the Toolkit 2016 report identifies six key marketing challenges for the coming year:
1. Identifying the right "moments" to target consumers using data on consumption patterns and digital targeting.
2. Developing both data and creative skills internally to blend data-driven insights with creative work.
3. Using sophisticated models of consumer behavior to develop connection strategies that root creative and media plans in consumer data.
4. Addressing issues with digital advertising like viewability, ad fraud and ad blocking that are challenging how brands use digital.
5. Taking a more strategic approach to video by utilizing expanding formats and platforms beyond short-term campaigns.
6. Developing strategies for engaging
The document provides an overview of strategies for evolving a company's data center, mobility strategy, and security network in light of current IT trends. It recommends adopting a cloud-ready infrastructure and virtualization to consolidate the data center. For mobility, it suggests implementing mobile device management to regulate usage and security. It also advises partnering with a managed security services provider to address threats from virtualization, consumerization, and cloud computing in a cost-effective way. Case studies demonstrate how companies have successfully applied these strategies.
This document summarizes the key findings from a study of over 3,000 Chief Information Officers worldwide. The study identified four distinct "CIO Mandates" that CIOs take on based on their organization's view of IT's role: Leverage, Expand, Transform, and Pioneer. CIOs must understand their unique mandate and ensure IT supports the organization's business objectives. While the mandates may change over time, CIOs are well-positioned to help organizations cope with complexity and generate insights from data.
Conversant 6 essentials for doing cross device rightJim Nichols
Provides an easy to read explanation of the core things to look for in a cross-device solution. From user-to-device mapping to data to creative, we've got you covered.
The document summarizes key findings from a survey of 332 professionals regarding enterprise mobility programs. Some of the main findings include:
- More than 1/3 of programs are rolling out apps to over 5,000 users, while another 1/3 are rolling out to under 1,000 users.
- Improved business processes and increased user satisfaction were the top benefits sought from mobility investments.
- Productivity apps and field service apps were seen as having the greatest impact on productivity and ROI.
- Security was the top challenge cited, followed by determining ROI and lack of budget.
- Over half of respondents had little or no visibility into important app usage metrics.
- Developing apps for core business processes and improving
When Device Recognitio an Programmatic Buying IntersectAdTruth
Mobile presents a major challenge to marketers: how to recognize and reach audiences programmatically, at scale, with support for sophisticated targeting and measruemtn models- whie still adhereding to consumer privacy best practices. This paper describes how mobile RTB - enabled by a new approach to device identification - meet this challenge.
There is no escaping the "bring your own device" trend, but organizations need to chart a middle path to strike a balance between employee freedom and corporate control over technology.
Master Data Management (MDM) for Mid-MarketVivek Mishra
This document discusses master data management (MDM) solutions for mid-sized businesses. It begins by introducing MDM and its benefits, such as a single source of truth and improved data quality. It then outlines some common challenges for implementing MDM in mid-sized companies, such as high costs, maintaining multiple data domains, and the need for organizational change management. The document provides advice on overcoming these challenges by selecting flexible and affordable MDM platforms. It also describes key properties of effective MDM, like ongoing data governance and providing a 360-degree view of customers. Finally, it introduces Compunnel Digital's partnership with Profisee to offer modernized MDM solutions tailored for mid-sized organizations.
APAC's Digital Insurance Transformers: Illuminating the Way ForwardCognizant
Our research shows that insurers throughout the extremely diverse APAC region are placing their bets on digital transformation strategies to enhance customer experience and optimize operations. We take a deep-dive look into the particulars of what is currently happening and what lies ahead for the Asia-Pacific insurance industry's digital evolution.
This document summarizes key findings from the 2014 Apperian Executive Mobility Survey of 100 executives on their companies' mobility programs and strategies. The main findings are:
1) Executives cited improved business processes as the top benefit of mobility investments, followed by increased employee satisfaction and competitive advantage.
2) Apps supporting customers and specific business roles were seen as having the greatest impact on productivity and ROI.
3) Security was the top challenge cited for mobility programs, though momentum continues to increase with over 70% planning to equip over 1,000 users with mobile apps in the next two years.
4) Companies more satisfied with adoption had higher levels of internally developed custom apps both currently and planned compared
This document discusses key considerations for selecting a mobile development company. It recommends evaluating a company's capabilities and experience across different mobile platforms. Important questions to ask include what platforms they have developed for, how many recent projects they have completed, and what skills they can offer beyond visual design. The document also stresses the importance of assessing development costs and timelines upfront to avoid unexpected expenses. It provides tips for choosing a company such as reviewing portfolio quality, assessing company culture, and considering marketing expertise.
Customer expectations and service channel advancement has been keeping pace with each other. With Customers doing more with their mobile devices and engaging for a quick resolution through peer-to-peer interaction, organizations have another channel to Get Closer to their Customer.
Fantastic whitepaper detailing the key takeaways from the Bazaarvoice Summit a few months ago - "changing the world, one authentic conversation at a time"
The document provides an analysis of BlackBerry's position in the smartphone market. It discusses BlackBerry's history of success and recent decline due to failure to innovate and increased competition. The analysis identifies BlackBerry's target market as business professionals and proposes a marketing strategy focused on this segment by appealing to nostalgia and emphasizing the Classic model's productivity features.
Xploree wins 2015 Mobile Marketing New Product Innovation Award from Frost an...Kiran Karthikeyan
By adopting a new approach to mobile marketing that is focused on capturing user’s intent
at a particular moment in time, and by delivering highly relevant content and messages in
a non-interruptive, simple and pleasing manner, Xploree has the potential to be a game
changer for mobile marketers. Frost & Sullivan believes that Xploree will increase the
overall value of mobile marketing by consistently delivering solid results for mobile
marketers. As customers demand more from their marketing partners, solutions such as
Xploree will be in greater demand. Because of its strong overall performance, KeyPoint is
recognized with Frost & Sullivan’s 2015 New Product Innovation Award in Mobile
Marketing.
Build a successful enterprise mobility strategyAjit Gokhale
Build a sustainable , scalable and fail-safe mobility strategy for your enterprise. Mobien Technologies helps companies create a robust, ROI driven mobility strategies.
The document discusses trends in marketing and digital innovation for 2013. It notes that marketing must be "awesome" or engaging to stand out. Open APIs will allow developers and fans to innovate using brand properties. Big data and data visualization will be important, allowing companies to personalize experiences and products. Mobile internet access will surpass desktop for the first time. Brands must plan for a "mobile first" future. Accessibility and experiences are replacing ownership as models of consumerism.
The document outlines the agenda and assignments for an internet marketing class. It discusses current events in mobile marketing and reviews concepts around customer relationship management (CRM) and customer service. It then provides a lecture on key trends in the wireless future, including the evolution of mobile devices and platforms, the rise of smartphone usage, and opportunities for mobile internet advertising.
Key considerations for implementing mobile confirmitMerlien Institute
The document discusses the benefits of implementing a mobile engagement strategy to interact with customers. Mobile adoption is growing rapidly worldwide and changing customer expectations and behaviors. Customers now want interactions to be timely, relevant, and brief via their mobile devices. To maintain relationships, organizations need mobile strategies to engage customers anytime, anywhere. Some benefits include capturing more accurate feedback close to experiences, validating responses with location data and multimedia, and targeting customers based on location. Mobile engagement can make it easier for customers to provide feedback whenever convenient.
This executive summary from the Toolkit 2016 report identifies six key marketing challenges for the coming year:
1. Identifying the right "moments" to target consumers using data on consumption patterns and digital targeting.
2. Developing both data and creative skills internally to blend data-driven insights with creative work.
3. Using sophisticated models of consumer behavior to develop connection strategies that root creative and media plans in consumer data.
4. Addressing issues with digital advertising like viewability, ad fraud and ad blocking that are challenging how brands use digital.
5. Taking a more strategic approach to video by utilizing expanding formats and platforms beyond short-term campaigns.
6. Developing strategies for engaging
The document provides an overview of strategies for evolving a company's data center, mobility strategy, and security network in light of current IT trends. It recommends adopting a cloud-ready infrastructure and virtualization to consolidate the data center. For mobility, it suggests implementing mobile device management to regulate usage and security. It also advises partnering with a managed security services provider to address threats from virtualization, consumerization, and cloud computing in a cost-effective way. Case studies demonstrate how companies have successfully applied these strategies.
This document summarizes the key findings from a study of over 3,000 Chief Information Officers worldwide. The study identified four distinct "CIO Mandates" that CIOs take on based on their organization's view of IT's role: Leverage, Expand, Transform, and Pioneer. CIOs must understand their unique mandate and ensure IT supports the organization's business objectives. While the mandates may change over time, CIOs are well-positioned to help organizations cope with complexity and generate insights from data.
This white paper examines the impact of cloud computing on job creation worldwide between 2012-2015. It estimates that spending on public and private cloud services will generate nearly 14 million jobs globally by 2015, with over 8 million new jobs added during that period. Over half of the jobs will benefit small and medium-sized businesses. Key industries that will see over 1 million new cloud-related jobs include banking, communications, and discrete manufacturing. Emerging markets will see a majority of new jobs due to their large workforces.
This document provides guidance for CFOs considering moving an organization's ERP system to the cloud. It begins with definitions of cloud computing models and terms. It then discusses potential benefits of cloud ERP, such as cost savings, improved scalability, and enhanced security. Common concerns with cloud ERP are also addressed, like data security, ownership, and control. The document provides 35 questions for CFOs to consider in evaluating cloud vendors and solutions to understand related costs, capabilities, risks and flexibility.
Samsung KNOX™ Meets Evolving Enterprise Mobility ChallengesSamsung at Work
1) The document discusses Samsung KNOX, a mobile security platform that provides enhanced security and management capabilities for enterprises. It addresses challenges for enterprises around evolving mobility needs and changing employee device preferences.
2) Samsung KNOX offers enhanced security features like Trusted Boot and ARM TrustZone to protect devices and data. It also provides improved usability through flexible container usage and easy enrollment processes.
3) The platform provides cloud-based mobile device management and a marketplace for purchasing business apps and KNOX licenses, addressing enterprise security, management and procurement needs from a single source.
Digital transformation-of-business-harvard-business-reviewJerry Chen
Business value of Strategy for enterprise organizations
A Harvard Business Review report - The Digital Transformation of Business – demonstrates how leading organizations are getting creative with cloud, mobile, social and big data. Understand how 537 enterprise executives are using megatrend technologies to drive transformational impact for their business, their customers and their employees.
The document discusses how digital technologies like cloud, mobile, social media, and big data are transforming businesses. A survey of over 500 executives found that these technologies allow companies to improve customer service, increase productivity, develop new products and services, and increase revenues. Mobile in particular enables new business scenarios, like apps that improve the fan experience for the Detroit Lions football team and allow Delta flight attendants to increase sales. Cloud computing provides flexibility and agility that allows for innovation. While security and data concerns remain challenges, leading companies are finding ways to leverage digital technologies for top-line growth and transformation.
This document discusses the findings of a survey on how businesses are transforming through adoption of digital technologies like cloud, mobile, social media, and big data. Key findings include:
- Over half of respondents said these technologies are already transforming their businesses, with impacts including improved customer service, increased productivity and revenues, and new business models and products.
- Mobile access is enabling new business scenarios by allowing employees to work anywhere and companies to innovate through new customer apps and services. Delta Air Lines is an example using mobile to sell more products in-flight and improve customer service.
- Cloud computing is driving business agility by providing flexible infrastructure and lower costs, enabling faster innovation and new services. Leading companies
Enterprise mobility refers to the execution of mobile application development as a strategy that addresses the particular requirements of a company. Mobile technology is used to connect people, processes, and information. Enterprise mobility can improve how consumers interact with items and services.
This document provides guidance for companies on developing effective mobile enterprise programs. It outlines a four step process: 1) define a mobile strategy by clarifying goals, costs, and whether to use corporate-owned or BYOD devices, 2) implement the program by determining supported devices, data/apps, services, and network preparation, 3) secure and manage devices with technologies and policies, and 4) provide ongoing support. The benefits of mobile programs include increased productivity and employee satisfaction, but they also pose security challenges. Partnering with an experienced provider can help organizations strategize, implement, and support sustainable mobile programs.
This document discusses trends that will shape the future of customer relationship management (CRM) systems by the year 2020. It argues that CRM will be transformed by collaboration, mobility, user-centric design, cloud computing, and social media integration. CRM will shift from a focus on managing contacts and reporting to helping teams collaborate, sell, and grow through more effective and interactive systems that can be accessed anywhere through mobile devices.
The era of the Mobile Enterprise is here to stay. Mobile penetration is unprecedented: subscribers are growing four times faster than the world’s population. To remain successful, CIOs must continuously investigate, prioritize, fund, adopt, and integrate multiple new technologies to support vital organizational objectives.
Are you a CMO looking to make an impact with your retail brand wherever your consumers are? Mobile is the solution for brand building, growth, and revenue. Learn how to unify brand awareness, engagement, and retention activities with a mobile campaign.
Mobile device management (MDM) tools are increasingly important for enterprises to manage the growing number and variety of mobile devices used by employees. According to Gartner, MDM revenue was $150 million in 2010 and is forecast to grow 15-20% annually over the next three years. Before implementing an MDM solution, enterprises must carefully consider their needs, policies and objectives to determine the best model and features, such as managing both corporate and employee-owned devices while balancing security and flexibility.
Sales on the Move: Bridging the Gap between Mobile Email and SalesforceCirrus Insight
1) There has been a major shift where salespeople now rely heavily on mobile devices like smartphones and tablets to conduct sales and engage with customers.
2) Mobile email usage has grown significantly, with 66% of emails now opened on smartphones and tablets. Salesforce1 allows accessing CRM data from any mobile device.
3) The Cirrus Insight mobile app bridges the gap between mobile email and CRM by integrating Salesforce data and functionality into the mobile email experience, allowing salespeople to access customer information and manage accounts from their inbox.
Shamit khemka illustrates significance of using enterprise mobile apps for yo...SynapseIndia
Enterprise Mobility can be referred as a collection of tools, procedures and technical power that makes the usage of mobile platform related names such as smartphone, tablets, wireless networks, etc for business development. Under this concept employees are asked to stay connected with the project process from any point they desire via smartphone, tablets, etc and this does not depend on on-site and off-site preference.
SynapseIndia founder Shamit Khemka describes significance of using enterprise mobile apps for your business.
Mobile CrApps: Gambling with customer loyalty by delivering a bad experience
This document discusses how delivering a poor mobile experience can negatively impact customer loyalty. It summarizes research showing that mobile usage is growing rapidly and will soon surpass PC usage. Consumers expect mobile apps and sites to load quickly, have big taps targets, limited scrolling, and quick access to contact info. The document provides best practices for mobile strategies such as ensuring alignment with business goals, understanding customer expectations, and obsessively focusing on the end user experience.
Next Generation Insurance Websites- Part 2edynamic
This document discusses next generation insurance websites and increasing engagement and retention. It covers:
1. The need to improve engagement with existing customers, prospects, partners and carriers through better digital experiences across devices.
2. Key strategies for driving engagement include leveraging analytics and digital technologies to improve user experiences, streamline processes, provide personalization, and facilitate ongoing communication across marketing channels.
3. Adopting a multi-device approach can improve accessibility and remove pain points by providing a unified digital platform for all capabilities.
The Five Essential Truths of the Application EconomyCA Technologies
We’re in the midst of a business revolution – one where customers interact with businesses via software. Where apps have become the primary face of the business. Where JPMorgan Chase has more software developers than Google and more technologists than Microsoft. Welcome to the Application Economy.
This SlideShare outlines five things IT professionals should know about the Application Economy and how it will affect their business, their industry, and their careers. In some industries, the number of software jobs has doubled over the past ten years.
Learn more at http://rewrite.ca.com/us/default.aspx?mfm=425887
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
Mobile applications require addressing management, organizational, and technological issues. Management must understand how mobile apps affect business processes and choose appropriate devices, software, and applications. Organizations must redesign processes and jobs and train employees on new workflows. Technology selections include CRM, SCM, and features like location services. User requirements differ from traditional systems in wanting portable access to the same information across devices and streamlined mobile-enhanced processes. USAA overhauled processes by enabling photo check deposits, claims submissions, and access to accounts from mobile apps.
A strategic guide to becoming a mobile enterprise Daryl Pereira
This document provides an overview of IBM's strategic approach to becoming a mobile enterprise. It discusses key trends driving mobile adoption such as the explosion in the number of connected devices. It also examines challenges for business and IT in integrating mobile, addressing privacy/security issues, and adapting to new client behaviors. The document summarizes research finding characteristics of "mobile leaders" and their effectiveness in areas such as integration, data security, action on mobile data, and embracing mobile's business impact. Case studies show how IBM helped clients like Ford and NS Shopping address their mobile challenges. The document advocates a holistic mobile strategy considering security across devices, networks, applications and the enterprise.
In 2008, Razorfish explored The Future of Retail for JCPenney. We noted the increasing complexity and sophistication of the global marketplace, and that retailers who have embraced change—leveraging the power of new technologies and media spaces, while putting the customer’s needs, wants, and desires at the center of the experience—have flourished.
For 2010 and beyond, we have updated and broadened this study to provide our point of view on The Future of CRM in general. It is our belief that this discipline offers brands of all kinds the most comprehensive way to thrive in a chaotic marketplace, to take advantage of new technologies, and to leap on important trends and ride them at their crest. CRM is also the master key to picking out high value customers—the ones with influence as well as loyalty—and engaging with them in a sustained fashion.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Enchancing adoption of Open Source Libraries. A case study on Albumentations.AIVladimir Iglovikov, Ph.D.
Presented by Vladimir Iglovikov:
- https://www.linkedin.com/in/iglovikov/
- https://x.com/viglovikov
- https://www.instagram.com/ternaus/
This presentation delves into the journey of Albumentations.ai, a highly successful open-source library for data augmentation.
Created out of a necessity for superior performance in Kaggle competitions, Albumentations has grown to become a widely used tool among data scientists and machine learning practitioners.
This case study covers various aspects, including:
People: The contributors and community that have supported Albumentations.
Metrics: The success indicators such as downloads, daily active users, GitHub stars, and financial contributions.
Challenges: The hurdles in monetizing open-source projects and measuring user engagement.
Development Practices: Best practices for creating, maintaining, and scaling open-source libraries, including code hygiene, CI/CD, and fast iteration.
Community Building: Strategies for making adoption easy, iterating quickly, and fostering a vibrant, engaged community.
Marketing: Both online and offline marketing tactics, focusing on real, impactful interactions and collaborations.
Mental Health: Maintaining balance and not feeling pressured by user demands.
Key insights include the importance of automation, making the adoption process seamless, and leveraging offline interactions for marketing. The presentation also emphasizes the need for continuous small improvements and building a friendly, inclusive community that contributes to the project's growth.
Vladimir Iglovikov brings his extensive experience as a Kaggle Grandmaster, ex-Staff ML Engineer at Lyft, sharing valuable lessons and practical advice for anyone looking to enhance the adoption of their open-source projects.
Explore more about Albumentations and join the community at:
GitHub: https://github.com/albumentations-team/albumentations
Website: https://albumentations.ai/
LinkedIn: https://www.linkedin.com/company/100504475
Twitter: https://x.com/albumentations
Building RAG with self-deployed Milvus vector database and Snowpark Container...Zilliz
This talk will give hands-on advice on building RAG applications with an open-source Milvus database deployed as a docker container. We will also introduce the integration of Milvus with Snowpark Container Services.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
20240605 QFM017 Machine Intelligence Reading List May 2024
Nr crm
1. March 2012 Document M13
MARKET FOCUS REPORT
THE VALUE OF MOBILE AND SOCIAL FOR CRM
THE BOTTOM LINE
Adding mobile access and social collaboration to CRM delivers significant
benefits. In a survey of CRM decision makers, Nucleus found that
providing sales people with mobile device access to CRM drives a 14.6
percent productivity increase, and adding social drives an additional 11.8
percent productivity boost. Given the significant ROI opportunity, all
organizations should consider mobile and social CRM adoption.
Nucleus analyzed the benefits of adding mobile device access and social capabilities
to CRM and found that, on average, adding social and mobile access capabilities to
CRM increases productivity of sales people by 26.4 percent.
Adding social and mobile access capabilities to CRM increases productivity of sales
people by 26.4 percent.
Nucleus surveyed 223 CRM decision makers, analyzing deployments of both
vendors in the CRM Value Matrix and niche CRM vendors in the United States and
Europe. Respondents included small, medium, and large enterprises using both
on-demand and on-premise CRM applications.
THE VALUE OF MOBILE ACCESS TO CRM
Mobile devices have been used by sales people for some time, and Nucleus’s
survey found that 74 percent of companies had enabled mobile access to CRM
applications. Nucleus’s survey found that mobile access to CRM increases sales
force productivity by 14.6 percent, with nearly a third citing a productivity increase
of more than 20 percent. Fewer than 2 percent of respondents cited no
productivity benefit from mobile CRM access.
Mobile access increases sales force productivity by 14.6 percent.
This significant increase in productivity is driven by the development of custom,
device-specific applications that take advantage of the form factors of individual
devices. Vendors and consultants are also increasingly delivering task-specific and
role and vertical-based views of mobile CRM data that make it easier for sales
people to do more than update their pipelines via their mobile devices. For
example:
More than one pharmaceutical company Nucleus interviewed was using tablets
to deliver product demos and compile and present sales presentations at client
sites. The sales collateral was launched, managed, and tracked in CRM with
Corporate Headquarters Nucleus Research Inc.
Nucleus Research Inc. NucleusResearch.com
100 State Street
Boston, MA 02109
Phone: +1 617.720.2000