The document provides an orientation for new real estate agents at NP Dodge Real Estate. It discusses the company's history dating back to 1855. It also outlines the various divisions of NP Dodge including residential and commercial sales, relocation services, property management, and more. The document reviews policies, procedures, marketing and technology resources available to agents.

1. WELCOME TO NP Dodge Real Estate AGENT ORIENTATION

3. HISTORY N.P. Dodge I and his older brother, Grenville, opened a tiny land office in Council Bluffs in 1855. Grenville went on to serve as a general in the Civil War and help found the Union Pacific Railroad. N.P. stayed in the land-sale business to build the foundation for what is now America’s oldest real estate company and one of Omaha’s signature businesses, the NP Dodge Company. N.P. Dodge II moved the company across the river to Omaha in 1900. He devised a way to develop and sell single family lots to the average wage-earner making the dream of home ownership come true for working-class people. By 1950, there are more than 200 NP Dodge subdivisions in 103 cities throughout the United States.

4. HISTORY N.P. Dodge III, after four years in the Air Force as a World War II pilot, went on to concentrate the company’s operations in residential construction, insurance, mortgage lending, commercial and residential sales. N.P. Dodge IV, Sandy Dodge, like his father, also served in the Air Force before taking over leadership of the company. Sandy has taken the company into property management, title services and corporate relocation as the company becomes even more firmly rooted in Omaha. N.P. Dodge V, Nate Dodge, is president of one of the largest full service title and escrow closing companies and oversees the property management division, which maintains and leases over 4,500 apartments in a two state area. (continued)

12. NP DODGE DIVISIONS RESIDENTIAL SALES New and existing home sales . Sales offices in Omaha, Sarpy County, Plattsmouth, Fremont and Blair , NE, Council Bluffs, Missouri Valley, Glenwood, Red Oak, and Shenandoah, IA. 1 3 Offices and over 500 Sales Associates Mike Riedmann 402.397.4900 CORPORATE RELOCATION AND CLIENT SERVICES Manages incoming and outgoing referrals. Member broker of the Employee Relocation Council and Patricia Carper Nelson 402.938.5064 BUILDER SERVICES Provides specialized services to builders and sales associates for subdivision developments, marketing, and land sales. Mark Palmer 402.951.5000 TITLE SERVICES Provides title searches, title insurance and a full menu of closing and escrow services for buyers and sellers. Offices in Omaha, Papillion and Plattsmouth, NE. Closing over 400 transactions per month. Sam Cooper 402.333.8100

13. NP DODGE DIVISIONS BUSINESS BROKERS A full service business brokerage. Business valuation, sales, mergers, acquisitions. Ray Gustafson 402.397.1984 NEI GLOBAL RELOCATION COMPANY A full service relocation management firm moving corporate transferees and their families across the U.S. and internationally. Randy Wilson 402.397.8486 PROPERTY MANAGEMENT Manages apartments in Omaha, Lincoln, Nebraska, Iowa. Over 4 , 5 00 apartment units under management. Nate Dodge 402.397.4900 (continued) NAI NP DODGE COMMERCIAL & INVESTMENT Commercial sales, leasing and management services–management portfolio 1, 50 0,000 SF 33 % Office , 3 3 % R etail , 33 % Industrial Over 2800 mini storage units . Jan Kratky 402.397.1178

14. NP DODGE DIVISIONS LAND DEVELOPMENT Developing residential lots for Omaha’s builders and homebuyers. Over 4300 residential lots developed and sold in the past 19 years in 17 subdivisions. Bill Morrison 402.398.5263 INSURANCE An independent insurance agency that provides business insurance, employee benefits and personal insurance coverage for clients in the Midwest. Over 5 , 0 00 personal and more than 2, 5 00 commercial accounts. Rick Cooper 402.938.5008 (continued) EDUCATION Provides the markets best new and advanced agent education plus REEsults Coaching ™ Mark Wehner 402.255.5088 NEW CONSTRUCTION SERVICES Developing and maintaining builder/agent relationships Mark Wehner 402.255.5088

15. ROSTER WHERE can I find the company roster? Log on to the new NP Dodge Intranet at http://npdintranet and click on the Contacts button located at the top of the page.

16. OMAHA TITLE & ESCROW Lois Mayabb & Pam Lane – West Dodge Karen Young & Robin Young – Lakeside Lori Tanner & Rose Pedersen – West Pacific Lorrena Navarro & Jennifer Williams – Pacific Hills Tracy Wescott & Diane Kempf – Sarpy Lisa Tavizon – Oak Jen English – Fremont & Missouri Valley Beth Oloff – Blair/Washington County Sarah Shaw – Council Bluffs Laura Pohlmeier, Sharon Sorensen & Kim Winter - Plattsmouth

17. FIRST NATIONAL BANK Residential Mortgage Service locations: West Dodge/Fremont/ Blair Loan Officer Lakeside Loan Officer West Pacific Loan Officer Pacific Hills Loan Officer Sarpy/Plattsmouth/Oak Loan Officer Council Bluffs/Missouri Valley Loan Officer

18. DAILY MEMO WHO writes the Daily Memo? Actually all of us . W hen you turn in a listing, a sale, have a closing, a price change, or deliver any other information to your administrative assistant , it will be included in the Daily Memo.

19. DAILY MEMO WHAT does the code number represent? The first letter is the office identification: (continued) The middle numbers represent the sequence number for that office. For example, P105 means it is the West Pacific Office, 105th listing in the sequence. The end letter designates the type of property listed. Oak Street Office O Pacific Hills M Fremont F Blair & Tekamah W West Pacific Office P Papillion, Bellevue & Plattsmouth S Lakeside Office C Council Bluffs, Glenwood & Missouri Valley B West Dodge Office D Commercial C Lot or Land L Multi-Family M Acreage/Farm A New N Residential R

20. OPPORTUNITY TIME WHO can participate in “opportunity time”? Any sales associate can participate or elect not to take “opportunity time.” WHAT is opportunity time? “Opportunity time” is a period of 2 to 2 ½ hours exclusively yours to handle all incoming phone calls or walk-ins. These callers may be inquiring about a home we have listed, perhaps would like to see a home, may want to sell their home or are calling to inquire about our services.

21. OPPORTUNITY TIME WHERE can I sign up for “opportunity time”? Ask your office receptionist to place you on the schedule. Management prepares a schedule and times are assigned in rotation with other associates. WHEN should I be there for “opportunity time”? You are expected to be at the office prepared to take calls for your assigned time. If you cannot make your assigned “opportunity time” it is YOUR responsibility to find a substitute and notify the receptionist of this change. (continued)

22. SALES MEETING & TOUR WHO should attend the sales meeting and tour? All agents that wish to stay current and up-to-date on what is happening in the real estate market. Agents who have homes listed or scheduled for tour, should certainly attend. WHAT happens at a typical sales meeting? The manager and agents share information pertaining to the office, the company and the community. Other guests are often invited to provide information that is important to us and our business. Tour of new listings often follows immediately after the office sales meeting. WHERE are these meetings held? The manager designates a place to accommodate the type of meeting that is scheduled.

23. PERSONAL COMMUNICATION (continued)

24. PERSONAL COMMUNICATION WHY do I need it? Our policy is that all calls coming into our offices for you must be forwarded to you immediately. There are times when it is very important to contact you to give you information, last minute changes, canceled appointments, etc. Remember customers and clients can be very fickle. If they can’t reach you, they will go somewhere else!!! HOW can this help me? Your availability will make your customers and clients feel that you are working only for them. Returning their phone calls may make the difference between you and another sales associate. (continued)

25. BUYER AND SELLER PACKETS WHERE will I find them? They are available in your office. Each office has a designated location for these packets. The bright yellow folders are Listing packets. The blue folders are the Buyer packets. WHEN do I need them? It is always good to have one of each packet with you at all times. You never know when it may be your lucky day when someone will grab you off the street to list their home and/or assist them in buying a new one. Being prepared is always best.

27. SIGN AND LOCK BOX POLICY WHO provides the lock boxes and signs? Each office maintains a supply of “For Sale” signs with your office phone number prominently displayed as well as “Open House” and “Sold” cover bags. Lock boxes are available through the Omaha Area Board of Realtors (OABR). WHAT is the sales agent’s responsibility? It is your responsibility to provide your own name riders, directional arrows, other customized signs and electric lock boxes. All custom signs and nonstandard signs must be approved by the Marketing Department. It is important to stay consistent to support the branding of the NP Dodge name which better identifies your affiliation with NP Dodge Real Estate.

28. SIGN AND LOCK BOX POLICY WHERE should a sign be placed? Preferably the sign is placed in the most prominent location on the property. Permission should be obtained from the owners of property where you intend to place the sign. “For Sale,” directional arrows and “Open House” signs are included. Care should be taken at all times not to obstruct any view necessary for traffic flow. Signs should never be placed in the right of way next to the curb. It is city property and will result in a fine or removal. WHEN should a lock box and sign be placed on the property? A lock box should be placed immediately upon listing a property. A sign should be placed about 24 hours after the listing date. This will allow the company time to distribute information about the property to all agents before the calls start coming in. (continued)

29. PROFESSIONAL PHOTO PROGRAM WHO should utilize this program? All sales associates and employees that may have their professional photo included in any advertising media. Having a current photo on file is essential. We want the photo you use in all your marketing to be you at your best. WHAT do I receive from the photo session? NP Dodge has partnered with Rick Billings Photography at 13132 Davenport in Omaha. A photo session includes instant viewing of your pictures, 100% satisfaction guarantee and 2-regular CDs. One CD is yours to keep and the other one is mailed to NP Dodge Marketing Department. For an appointment call 333-5508.

30. PROFESSIONAL PHOTO PROGRAM HOW much does this cost? For the NP Dodge Business Session which includes 2-regular CDs, the total cost is $58.98. A breakdown of other costs include: Session Color or B&W Retouched Portraits $43 per unit Business $23.20 Single Unit options of the same photo. (B&W or color). Multi-background or pose $35 1-8x10 portrait 2-5x7 photos Location $135 4-4x5 photos 8-billfolds (continued)

31. BUSINESS CARDS

32. NPDODGE.COM WHO has an internet site? NP Dodge has a company site. It is npdodge.com. The site showcases homes for sale and makes it easy for people to find a home to buy. WHAT information is available to users of the Internet? The site allows prospective clients to obtain information about our extensive service area, NP Dodge services, your listings, agent information, Open Houses, New Listings, Featured Properties, TV Show, New Construction, Service Network, Market Trend Reports and other information about buying or selling property. The site displays all property for sale listed through the Great Plains MLS and Southwest Iowa MLS. New listings rotate in the upper right corner of the sub pages.

33. NPDODGE.COM WHERE do I sign up? Listings are taken directly from the MLS along with color photos. When you complete your Lip Sheet keep in mind the sections AR1, AR2 & AR3 will be the exact information appearing on the Internet to describe your listing. Make sure there is a photo of your listing at the MLS office if the property is outside the Douglas and Sarpy County area. Our site allows you to add 20 pictures for each listing and expanded description space and bullets. WHEN can I get on the Internet? Agent Pages are provided free of charge to promote your services around the world. Complete the NP Dodge Internet Profile Information Page. This information will appear on your personal Agent Page. (continued)

34. NP DODGE AGENT PERSONAL WEBSITE Website Form Sample of Profile Page

35. TRENDGRAPHIX REPORTS Where can you find TrendGraphix? On npdoffice.com, in the Agent Tools section. WHAT does TrendGraphix do? TrendGraphix takes real sales data from the Omaha or Council Bluffs MLS systems, and translates the statistics into graphics to show what the current trends are in the local real estate market or even for specific segments of the market over different time periods. WHO should use TrendGraphix? All NP Dodge associates are encouraged to use TrendGraphix. It is free. No other real estate company in the metro has a comparable program. It is a major competitive advantage for you.

36. TRENDGRAPHIX REPORTS HOW do I use TrendGraphix? Log into npdoffice.com, click Agent Tools from the menu at the top, and then open TrendGraphix Reports. The default graph(s) show the overall market. Use the menu on the left hand side to select the statistics by MLS, county, area, sub-area, price range, or new construction/existing housing. TrendGraphix is explained in greater detail at the npdoffice.com session of New Agent Training. (continued) WHY should you use TrendGraphix? Designed to paint an easy to understand picture of what is happening in the market to assist you when explaining your reasoning on pricing or timing to a client. A picture can be worth a thousand words. If used properly it an help set you apart from your competitors.

37. NPDOFFICE.COM (continued) WHO has access to npdoffice? All NP Dodge sales associates and employees have access to npdoffice.com, 24 hours a day, 7 days a week. WHAT is npdoffice? This website is a virtual office providing valuable information about the company, policies and programs. You can access all forms and contracts for both Nebraska and Iowa as well as all advertising forms from the Marketing Department as well as other valuable information. WHERE do I find npdoffice? It is available through the internet. Just link to www.npdoffice.com.

38. NPDOFFICE.COM (continued) WHEN can I start using npdoffice? As soon as you have completed all your paperwork, a user ID and password will be created for you to have access to npdoffice. WHY should I use npdoffice? This is your personal office and complete set of tools at your fingertips. At any time, you can access the information you need and print forms from any computer at home or in the sales office. HOW much does this cost? There is no charge to have access to this virtual office. NP Dodge believes this website is essential for our sales associates to conduct business and to keep us on the cutting edge of the real estate industry.

39. EMAIL & COMPUTERS WHO has an email address at the NP Dodge Offices? NP Dodge provides an email address to everyone. The address is <first name initial> <last name>@ npdodge.com. All emails to you will be routed to your personal mail box in the company email system. WHAT will it cost? The company email box is provided as a part of your monthly marketing fee. Your email box is web based making it accessible from anywhere you have internet access. This allows you to retrieve your mail at the office, home or any other remote location 24 hours a day/7 days a week.

41. COMPANY STORE WHO can use the “company store”? Anyone who wants to market himself/herself or would like to give a gift to a customer, friend or relative. WHAT is the NP Dodge “company store”? A place where you can purchase and order NP Dodge “logo” items. We have shirts, novelties, etc. WHERE is the store located? The store is located at 8701 West Dodge Road, Suite 300. In addition, Lee Legenhausen (639.5235) will visit your office for special orders.

42. COMPANY STORE HOW can I get started? Easy. Contact Alice at the Corporate office at (402) 398-5233. WHY use NP Dodge brand merchandise? Specialty advertising products are a great personal promotional vehicle. It is an affordable way to keep your name in front of your clients and customers. WHEN should I order merchandise? Some items we stock, such as key chains, hats & shirts. These items can be ordered from Alice Lawrence at (402) 397-4900. (continued)

43. BUILDER SERVICES WHO can use the Builder Services Department? All NP Dodge sales associates and their builders. WHAT does this department provide for builders and sales associates? Builder Services makes available lots throughout the metro area. We offer price lists, plat maps, covenants, and general consulting to support your business. Our team also handles your HomeSite closings. In addition, SpecCheck, a list of new construction homes for sale, is exclusively e-mailed to NP Dodge sales associates and builders. All this and more is free to you as NP Dodge sales associates. WHERE are the HomeSites located? Throughout the Metro Omaha area. Builder Services is continually working to bring new communities on-line. We also help with those hard to find HomeSites you have been looking for.

44. BUILDER SERVICES WHEN are the HomeSites available? Visit us 24/7 at our website LotsOmaha.com. WHY do we have Builder Services? New construction is fundamental to the real estate business. By having a full time staff focusing on the builder/agent relationship and new communities, NP Dodge is helping to “build” your business. HOW can I contact the Builder Services department? Call Builder Services at 951-5000. Their office is located at 17809 Pacific Street. (continued) LotsOmaha .com

45. RESOURCE GUIDE