This document is a resume for John Gregory Silva that summarizes his background and qualifications. It outlines his education at Arizona State University where he earned a Bachelor of Science in Interdisciplinary Studies in Business and Design in 2014. His professional experience includes working as a mortgage underwriter at J.P. Morgan Chase, managing workforce scheduling at PayPal, working as a collections agent at PayPal, and leading fraternity recruitment at Arizona State University. The resume emphasizes his skills in areas such as financial accounting, effective communication, and recruiting large groups.

1. John Gregory Silva
1109 E Redondo Cir| Tempe, AZ 85281
|480.296.5383| jgsilva@me.com
www.linkedin.com/pub/john-silva/81/17b/9b9/Edit
Forward thinking graduate with a full background in business and communication that is persistent in
finding a well-rounded and innovated institution, which can foster a long-term career in Human
Recourses.
Expertise
Financial Accounting – OSHA Requirements – Five years in call center industry - Type 80 WPM
Fluent in Spanish - Debt Recovery – Workforce Management - Mortgage Underwriting - Credit Risk
Skills in practicing Judgment and making critical decisions - Regulatory Reporting - Standards of
Practices and Compliance- recruitment- scheduling for companies with 1,000 employees plus-budget
management – maintaining sensitive information – reading and writing proficiency in Spanish
Education
Bachelor of Science in Interdisciplinary Studies | Business and Design
Arizona State University| Tempe, AZ
2014
Professional Experience
Financial Analysis: Mortgage Underwriter: J.P Morgan Chase Fall 2014
 Part of a 7 Week training program in New York City as a recent college graduate learning the mortgage industry
 Required to have attention to detail to read and decipher tax documents, pay stubs, corporation documents, and other
business related material to make and educated decision to qualify customers
Managing large groups: Workforce Management: PayPal June 2014 to October 2014
 Looked over and arranged the schedules, PTO, Leave of absence’s, and Termination and recruitment for PayPal in
Chandler, Arizona with a staff of over twenty five hundred
 Designated to manage the credit group in chandler
Effective Communication with others: Collections Agent: PayPal January 2012-May 2014
 Communicated with the customers in the PayPal Credit product that were delinquent in a call center environment
 Delegated and provided pro active solutions to solve delinquency from programs ranging 3 months to a year, and
consolidating debt
 Part of the PayPal Mentorship program in which lower performing agents were paired with high performing agents
to give them the tools to succeed in the workplace
 Received top performer honors 8 times
Recruiting: PhiGamma Delta Fraternity: Recruitment September 2011-September 2013
 Developed a curriculum to grow the current Chapter of Arizona State from fifty five men to a one hundred man
chapter by 2014
 Requirements for eligibility included grade point average, extra circular events, ability to meet financial obligations,
and values of each member.
 Given and stayed within a budget of four thousand dollars all three years of position held
Individual Development
- Risk Management - Phi Gamma Delta (Fiji) Fraternity May 2011-May 2014
- Order of Omega Greek Honor Society Fall 2012-May 2014
- ASU Men’s Gymnastics- Floor, Vault, High bar Fall 2009-May 2012