SlideShare a Scribd company logo
SaaStock On Tour Barcelona
@Typeform HQ
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#3 | Pricing is the biggest business
growth lever you have
It’s a HOT topic
We always think our product could be better
(and so we underprice ourselves)
Yet a lot of great SaaS companies do it all the time
In their first two years:
● Raised prices by 8x
● Removed free tier
● Added 2 more paid tiers
● Added enterprise
ARPA went up 240% and
conversions didn’t drop
Launched in 2001 with cheap
pay-per-email model
Added subscription plans in 2007
with 2 usage-based variables:
contact list count & send limits
More recently started monetizing
feature add-ons & new products
(MailChimp PRO, Mandrill)
$400m in revenue in 2016
without ever raising VC money
Tested 9 different price points in
2014 alone
Most successful change was
breaking down main product into
different sets of features according
to their ‘jobs to be done’
Went from having positive to
negative Net MRR Churn
Launched PRO+ ($70)
$10k in MRR from expansions alone
Last year we embraced pricing with great results
Raised price of PRO from $25 to $35 (new users only)
No drop in conversions!
Average Sale Price
Moved branding removal to PRO+
Signup-paying (PRO+) increased by 240%
#1 | Product always comes first
#2 | Growth loops > growth hacks
#3 | Embrace pricing & packaging
To recap...
Thank you.

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Notes on Growth with Pedro Magrico, Head of Growth at Typeform

  • 1. SaaStock On Tour Barcelona @Typeform HQ
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  • 22. #3 | Pricing is the biggest business growth lever you have
  • 23. It’s a HOT topic
  • 24. We always think our product could be better (and so we underprice ourselves)
  • 25. Yet a lot of great SaaS companies do it all the time In their first two years: ● Raised prices by 8x ● Removed free tier ● Added 2 more paid tiers ● Added enterprise ARPA went up 240% and conversions didn’t drop Launched in 2001 with cheap pay-per-email model Added subscription plans in 2007 with 2 usage-based variables: contact list count & send limits More recently started monetizing feature add-ons & new products (MailChimp PRO, Mandrill) $400m in revenue in 2016 without ever raising VC money Tested 9 different price points in 2014 alone Most successful change was breaking down main product into different sets of features according to their ‘jobs to be done’ Went from having positive to negative Net MRR Churn
  • 26. Launched PRO+ ($70) $10k in MRR from expansions alone Last year we embraced pricing with great results Raised price of PRO from $25 to $35 (new users only) No drop in conversions! Average Sale Price Moved branding removal to PRO+ Signup-paying (PRO+) increased by 240%
  • 27. #1 | Product always comes first #2 | Growth loops > growth hacks #3 | Embrace pricing & packaging To recap...