This document discusses Malaysia's implementation of electronic government (EG), outlining several key points: - It introduces the 7 flagship applications of Malaysia's Multimedia Super Corridor (MSC) initiative, including electronic government. - It covers some of the main challenges of implementing EG in Malaysia such as information security, integration of new and legacy systems, and change management. - It also outlines some critical success factors for EG implementation, such as appropriate administrative mechanisms, legal frameworks, and telecommunications infrastructure.

1. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Pelaksanaan
Pelaksanaan
Kerajaan
Kerajaan Elektronik
Elektronik
Malaysia
Malaysia
Oleh:
Unit Latihan EG dan Pengurusan

2. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
OBJEKTIF
• Memberi Kesedaran dan Kefahaman
Kepada Konsep-Konsep Kerajaan
Elektronik (EG) dan Peranannya Dalam
Koridor Raya Multimedia (MSC)
• Memberi Pendedahan Kepada Isu-Isu dan
Cabaran serta Faktor-Faktor Kejayaan
Kritikal Dalam Melaksanakan Kerajaan
Elektronik (EG) Di Malaysia

3. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
• Overview – Koridor Raya Multimedia
(MSC) dan Aplikasi Perdana Kerajaan
Elektronik
• Projek-projek Perintis Kerajaan
Elektronik
• Isu Dan Cabaran
• Faktor Kejayaan Genting (Critical
Success Factors)

4. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
MULTIMEDIA
• Teknologi Multimedia
– Integrasi keupayaan video dan audio di dalam
PC
– Integrasi teks, grafik dan imej
• Sistem Multimedia
– Aplikasi seperti persembahan, kiosk, latihan
dan persidangan video

5. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
KORIDOR RAYA MULTIMEDIA
(Multimedia Super Corridor)
• 15 km x 50 km
bermula dari KLCC
ke KLIA
• Undang-undang
siber
• Infrastruktur bertaraf
dunia (2.5 – 10 Gbs
kelajuan rangkaian
multimedia)

6. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
OBJEKTIF MSC
• Mencapai Wawasan 2020 dengan merangsang
pertumbuhan produktiviti (productivity-led)
• Untuk melonjakkan Malaysia sebagai pemimpin
dalam Era Maklumat dengan menarik dan
membangunkan syarikat bertaraf dunia melalui
“perkongsian pintar” (smart partnerships)
• Untuk membangunkan jambatan global di antara
Malaysia dan bandaraya pintar bagi kepentingan
bersama (global bridges)

7. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
WAWASAN 2020
Source: EPU; IMF; World Bank; McKinsey analysis
16
14
12
10
8
6
4
2
0
Potensi
Pendekatan
Era Maklumat
Keperluan
Wawasan 2020
Pendekatan
Perindustrian
Semasa
1992 1996 2000 2004 2008 2020
2012 2016
Potensi Pendapatan Per Kapita KDNK Dalam 1992 US$ ribu

8. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
7 APLIKASI PERDANA MSC
(FLAGSHIPS)
Worldwide
Manufacturing
Web 5. R&D Cluster
1. Electronic
Government 2. Multipurpose
Smart Card
Borderless
Marketing
3. Smart
School
4. Telehealth
MSC
6. E-BUSINESS
7. Technopreneur
Development

9. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
MULTIPURPOSE CARD
(KAD PELBAGAI GUNA)
• Sebagai Kad Kredit dan
Dompet Elektronik
(electronic purse)
• Juga mengandungi
maklumat lain seperti
No. Polisi Insuran &
Kesihatan

10. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
SMART SCHOOLS
(SEKOLAH BISTARI)
• Semua sekolah mempunyai kemudahan
Internet
• Setiap sekolah mempunyai makmal
komputer
• Kementerian Pendidikan akan
menyediakan garispanduan untuk
kurikulum baru dan membangunkan
kandungan aplikasi pembelajaran

11. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
TELEHEALTH
(TELEPERUBATAN)
Mempastikan MSC dijadikan
pusat serantau untuk
teleperubatan yang
membolehkan semua pesakit
dan pakar perubatan
mendapatkan perkhidmatan
perunding virtual (maya)
melalui kemudahan
multimedia

12. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
R & D CLUSTER
(KELOMPOK R & D)
Pusat R & D akan dibangunkan di MSC
untuk mendapatkan peluang kerjasama
dengan pusat-pusat lain di dunia dalam
bidang kejuruteraan, pembinaan dan kerja-
kerja rekabentuk

13. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
WEB PENGILANGAN GLOBAL
& PUSAT PEMASARAN TANPA
SEMPADAN
Worldwide
Manufacturing Web
Pengilang boleh
menubuhkan bantuan
hub serantau untuk
menyelaras secara jauh
operasi yang
dilaksanakan di negara-
negara lain
Borderless Marketing
Center
MSC menjadi tapak bagi syarikat
untuk melancarkan electronic
commerce
E-Business

14. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
ELECTRONIC GOVERNMENT
(KERAJAAN ELEKTRONIK)
• Jabatan Kerajaan akan berfungsi secara atas-
talian (on-line)
• Banyak perkhidmatan dan perhubungan akan
dibuat secara elektronik
• Semua pertanyaan, permohonan dan
pembaharuan lesen dilaksanakan di kiosk atau
melalui Internet

15. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
•Overview – Koridor Raya Multimedia (MSC)
dan Aplikasi Perdana Kerajaan Elektronik
•Projek-projek Perintis Kerajaan Elektronik
•Isu Dan Cabaran
•Faktor Kejayaan Genting (Critical Success
Factors)
KANDUNGAN

16. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
‰Key Challenges
•Information Privacy & Security
•Reengineering and Streamlining of
Current Processes and Procedures
•Managing Diverse Technologies &
Obsolescence
•Integration & Interoperability of EG with
other Flagship Applications & Legacy
Systems
•Human Resource Implication
• Education, training & Accessibility

17. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
‰Key Challenges
• Change Management
• Funding
ƒ Outright Purchase (OP)
ƒ Build Operate Own (BOO)
ƒ Build Operate Transfer (BOT)

18. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
•Projek-projek Perintis Kerajaan Elektronik
•Cabaran-cabaran Utama
•Overview – Koridor Raya Multimedia (MSC)
dan Aplikasi Perdana Kerajaan Elektronik
•Faktor Kejayaan Genting (Critical
Success Factors)
KANDUNGAN

19. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
‰Faktor
Kejayaan
Genting
™ Administrative Mechanism
™ Legal Framework
™ Telecommunications
Infrastructure
™ Other Initiatives

20. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
™Administrative
Mechanisms
• MSC Implementation
Council Meeting (ICM)
• International Advisory
Panel (IAP)
• Flagship Coordination
Committee (FCC)
• eGovernment
Steering Committee
(EGSC)
• Government IT and
Internet Committee
(GITIC)
• CIOs
ICM
(chaired by
PM)
IAP
FCC
(chaired by
MDC/KSN
EGSC
(chaired by
KSN
EG Project
Steering Committee
(chaired by the Head
of
Lead Agency)
CIO
(appointed at each
Govt. Agency)
GITIC
(chaired by
KSN
MAMPU
(as Secretariat)
Flagship Steering
Committees

21. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Legal Framework
Legal Framework
CYBER LAWS STATUS
Telemedicine Act 1997
Digital Signature Act 1997
Amendments to the
Copyright Act 1987
Computer Crimes Act 1997
Communications &
Multimedia Act 1998
Data Protection Law
Enforced 1st Oct. 1998. Controller of
Certification Authority appointed
Enforced 1st April 1999 Commission
- appointed 1st Nov. 1998
Passed by Parliament - 1997
Yet to be enforced
In the
process of
being drafted
Enforced 1st April 1999
Enforced 1st June 2000
Intellectual Property Law
Electronic Government Activities Act
(EGAA)
Electronic Transactions Act (ETA)

22. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Telecommunication Infrastructure
Telecommunication Infrastructure
Putrajaya
Campus
Network
Prime Minister’s Residence
Palace of
Justice

23. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Network
Management
• EG*Net &
Putrajaya
Campus
Network
(PCN) EG*Net
Nationwide
Network
Internet
Gateway
Procurement
Service
Provider
Gateway
Procurement
Service
Provider
Gateway
Provider
Service
Providers
Financial
Institutions
Gateway
Provider
Gateway
Internet Internet
Gateway
Government
Sites
Government
Sites
Government
Sites
Government
Sites
EG Applications
(eServices, eProcurement,
GOE, HRMIS, PMS,
ELX)
Putrajaya
Campus
Network
Putrajaya-EG*Net
Link

24. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
What is the Putrajaya Campus Network (PCN)?
What is the Putrajaya Campus Network (PCN)?
• It is an exclusive and secure
network infrastructure
provided to all Government
agencies in Putrajaya.
• Within PCN, Government
agencies are provided with a
common network for LAN
connectivity and gateway
access to the Internet and
EG*Net.
• PCN has a Single Gateway,
Single Provider WAN policy

25. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
Precinct 1
Precinct 2
Precinct 3
Precinct 4
* Estimates Based On
Planning Projections
Since 1999, PCN is Constantly Expanding
Since 1999, PCN is Constantly Expanding…
…
1999 2000-2003 2004 2005 Onwards
No. Agencies 22 59 71
26,000
2,200
113
No. Users 4,225 15,387 42,000*
No. Network
Switches
387 1,045 3,245*

26. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
9 E-Government - Accountant General Integration
(EG-AG)
9 Shared Services Outfit (SSO)
• Enterprise Systems Management
• EG Helpdesk
• Common Data Centre
• Network Management
9 Digital Certificate
Related E
Related E-
-Government Initiatives
Government Initiatives

27. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
™Lain-Lain
Inisiatif
• eGovernment - Accountant General
Integration (EG-AG)
E -
S e r v i c e s
E P
P M S
H R M I S
B A S
P A Y
M E P S
P T J
S P K B
F
E
P
L e g e n d
I n t e r f a c e m e s s a g e s
E G * N e t
A G O / S A D
E F T
I B / S P K B
G a t e w a y
I B A p p l i c a t i o n
F E P F r o n t - e n d P r o c e s s o r
E F T E l e c t r o n i c F u n d T r a n s f e r
M E P S M a l a y s i a n E l e c t r o n i c
P a y m e n t S y s t e m s
• Security
• Identification & Authentication
• Network security
• Public Key Infrastructure (PKI)

28. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
SOALAN?
www.intanbk.intan.my
zahari@intanbk.intan.my
www.mdc.com.my

29. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
RUMUSAN
• 7 APLIKASI PERDANA MSC (Flagships)
EG, Multipurpose Card, Smart School,
Telehealth, R&D Cluster, E-Business dan
Technopreneur development
• 7 PROJEK PERINTIS EG
E-Services, E-Procurement, GOE, HRMIS, PMS,
ELX dan E-Syariah
• ISU, CABARAN dan FAKTOR KEJAYAAN
GENTING

30. Institut Tadbiran Awam Negara (INTAN)
National Institute of Public Administration
TERIMA
KASIH