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WELCOME!
PUBLIC WORKSHOP
TODAY
Welcome
Presentation
Overview of emerging trends
Draft Tourism Master Plan
Q & A/Feedback
Feedback on Key Focus
Areas + Other Ideas
Website:
www.nttourismplan.org
Survey + Info
WORKSHOP
AGENDA
2015 Draft Tourism Master Plan
INVESTING IN OUR
FUTURE
VISION OF PLAN
North Lake Tahoe is known as the
premier international mountain
resort destination of the West.
Visitors and residents alike enjoy
Lake Tahoe’s iconic natural
environment, exceptional built
amenities, and diverse and world-
class experiences.
1 M: visitors
$500 M: visitors spend
$12 M: TOT spent in NLT
$15 M: generated in
state and local sales tax
60%: of employment
VISITORS DRIVE OUR ECONOMY
 New trends + data: what
works, what doesn’t
 New needs
 New visitor expectations
 New partners + initiatives
 New ideas
 New demographics
Updated Plan =Opportunity
to respond to all of above
WHY PLAN?
Our Visitors
 45%: within 3 hr. drive
 42%: day visitors
 8%: international
 36%: recreation
primary focus
Expectations
 Quality lodging, options
 Mobile access to info
 Easy to navigate
transportation options
 On-line booking options
EMERGING TRENDS
Our Reality
17% population decline between 2000-2010
Impacts public funding
Villages: busy winters, slow summers
Lakeside: slow winters, high volume summers
Changing winters
1st quarter (July- Sept.) of fiscal year drives 1/3
of TOT generation
1960s: Last time new lodging was built in
commercial core areas
EMERGING TRENDS
Growing Visitor Areas
 Health + Wellness Area:
 Yoga, health food, fitness,
parks
 55% growth expected by
2017
 Outdoor Recreation
 5% growth nationally per
year
Our Growing Attractions
 Events: 300,000
attended last year
 Human powered sports
events, activities
EMERGING TRENDS
Visitor Spending
 89%: comes from overnight guests
 11%: comes from day visitors
 32%: attributed to those that arrive by air (only
19% of visitors arrive by air)
 Average Daily spend per visitor is from $48
(Campground) to $233 (Hotel/Motel/Condo)
EMERGING TRENDS
Generated via tax on
overnight lodging
Rate: 10%
Collected by Placer
Recommended
allocations by NLTRA
 Annual independent
audits, local oversight
UNDERSTANDING TOT FUNDING
Making North Lake Tahoe
better for visitors:
Uses:
 Traffic reduction
 Transportation
 Bike trails, sidewalks
 Parks
 Indoor recreation
 Beaches
 Promoting in various markets
 Visitor information
 Events
 Flexible, gap funding, match
 Leverage: $29M in TOT has
leveraged over $200M in the
past 20 years
TOT FUNDS CAN BE USED FOR
2015 PLAN FRAMEWORK
TOT
$
Transportation
Visitor
Information
Visitor FacilitiesMarketing/Sales
Resources
Goals:
 Create, maintain, and
support great amenities,
fun things to do, and
quality places to stay
 Visitors from around the
nation and the world want
to come and return here
Like….
VISITOR FACILITIES
Support North Lake Tahoe to be premier high
altitude human powered sports center
 Facilities and services for human powered sport events
 Promote as health and wellness center
 Facilities for world class events
 Complete and maintain all trail systems
Invest in arts, culture, and historic amenities
Increase digital connectivity
Multi-use, large group venue and gathering
places
Maintain existing facilities
IDEAS ON THE TABLE: VISITOR FACILITIES
 Environmentally responsible commercial and lodging
redevelopment
 Olympic heritage museum
 Landmark signage
 Visitor/interpretive center in King’s Beach
 Encourage stewardship
 Complete all trails
 Restrooms, drinking fountains, interpretive signage on trails
 Bike fix-it stations on trails
 Science Centers/Tahoe Discovery Center
IDEAS ON THE TABLE: VISITOR FACILITIES
Goals:
 Get people where they
want to and need to go
 Reduce congestion and
dependency on the private
automobile
 Development and
promotion of a multi-modal
transportation network
Like….
TRANSPORTATION
Transit vision: to create a “fun, free, and
frequent” service
Increase air service from desirable markets to
local airports
Convenient connections, circulation, and
pedestrian safety
Reduce congestion and improve traffic flow
Expand water transport services
Use technology to communicate schedules
Invest in region-wide transportation
IDEAS ON THE TABLE: TRANSPORTATION
 Bus ideas:
 Buy 1 pass, get as many
stops as you want
 Expand to
vacation/second home
areas
 Make buses fun!
 Wi-Fi and gear racks on
buses
 Guided tour bus/eco tours
 Advertise NT on buses
 Electric vehicle
charging stations
 Gondolas connecting
town centers to ski
areas
 Bike share program +
parking
 Water trail signage
 Tie all modes of transit
together
 Train to Lake
 Market local transit at
airports
IDEAS ON THE TABLE: TRANSPORTATION
Goals:
 Bring more visitors to North
Lake Tahoe
 Get people to come who
stay longer
 Travel during off peak
periods
 Maintain Northern
California/Bay Area
 Expand group business
Like…
MARKETING + SALES
 Expand human powered sports brand and position
 World class events to showcase NLT’s assets
 New Visitor Targets:
 Health + wellness
 Eco/Geo tourism
 Cultural/Historic tourism
 Culinary tourism
 Grow International visitation
 Increase domestic visitation from longer distances
 Maintain Northern California/Bay Area markets
 Grow winter Lakeshore/summer mountain visitation and off-
peak visitation
 Increase group, conference, reunion, and wedding visitation
 Regional financial partnerships
IDEAS ON THE TABLE: MARKETING +
SALES
Goals:
 Enhance the visitor
experience
 Connect guests to North
Lake Tahoe’s many
exceptional places and
adventures
Like…
VISITOR INFORMATION
Wayfinding signage: easy navigation from
accommodation to adventure
Utilize web, mobile, and social media
Alternative visitor info distribution (kiosks,
mobile stations, and shared centers)
Customer service training programs
 North Tahoe employee days
Cross-promote all communities and attractions
Amenities and signage for human powered sports
Silicon Valley developed app/partnership
IDEAS ON THE TABLE: VISITOR
INFORMATION
MASTER PLAN PROCESS
Public
Feedback Update Plan
Board Review
+ approval
(Placer, NLTRA)
• Workshops
• Survey
• Website
comments
April/May Summer, 2015 Fall, 2015
www.nttourismplan.org
Survey: Mid- May, sign up to get link
Public Workshop: Next Week in
Kings Beach, 4.29 Dates/Times on
Postcard
WE WANT TO HEAR FROM YOU!
WAYS TO GET INVOLVED…

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North Tahoe Tourism Master Plan Public Workshop Presentation

  • 2. Welcome Presentation Overview of emerging trends Draft Tourism Master Plan Q & A/Feedback Feedback on Key Focus Areas + Other Ideas Website: www.nttourismplan.org Survey + Info WORKSHOP AGENDA
  • 3. 2015 Draft Tourism Master Plan INVESTING IN OUR FUTURE
  • 4. VISION OF PLAN North Lake Tahoe is known as the premier international mountain resort destination of the West. Visitors and residents alike enjoy Lake Tahoe’s iconic natural environment, exceptional built amenities, and diverse and world- class experiences.
  • 5. 1 M: visitors $500 M: visitors spend $12 M: TOT spent in NLT $15 M: generated in state and local sales tax 60%: of employment VISITORS DRIVE OUR ECONOMY
  • 6.  New trends + data: what works, what doesn’t  New needs  New visitor expectations  New partners + initiatives  New ideas  New demographics Updated Plan =Opportunity to respond to all of above WHY PLAN?
  • 7. Our Visitors  45%: within 3 hr. drive  42%: day visitors  8%: international  36%: recreation primary focus Expectations  Quality lodging, options  Mobile access to info  Easy to navigate transportation options  On-line booking options EMERGING TRENDS
  • 8. Our Reality 17% population decline between 2000-2010 Impacts public funding Villages: busy winters, slow summers Lakeside: slow winters, high volume summers Changing winters 1st quarter (July- Sept.) of fiscal year drives 1/3 of TOT generation 1960s: Last time new lodging was built in commercial core areas EMERGING TRENDS
  • 9. Growing Visitor Areas  Health + Wellness Area:  Yoga, health food, fitness, parks  55% growth expected by 2017  Outdoor Recreation  5% growth nationally per year Our Growing Attractions  Events: 300,000 attended last year  Human powered sports events, activities EMERGING TRENDS
  • 10. Visitor Spending  89%: comes from overnight guests  11%: comes from day visitors  32%: attributed to those that arrive by air (only 19% of visitors arrive by air)  Average Daily spend per visitor is from $48 (Campground) to $233 (Hotel/Motel/Condo) EMERGING TRENDS
  • 11. Generated via tax on overnight lodging Rate: 10% Collected by Placer Recommended allocations by NLTRA  Annual independent audits, local oversight UNDERSTANDING TOT FUNDING
  • 12. Making North Lake Tahoe better for visitors: Uses:  Traffic reduction  Transportation  Bike trails, sidewalks  Parks  Indoor recreation  Beaches  Promoting in various markets  Visitor information  Events  Flexible, gap funding, match  Leverage: $29M in TOT has leveraged over $200M in the past 20 years TOT FUNDS CAN BE USED FOR
  • 14. Goals:  Create, maintain, and support great amenities, fun things to do, and quality places to stay  Visitors from around the nation and the world want to come and return here Like…. VISITOR FACILITIES
  • 15. Support North Lake Tahoe to be premier high altitude human powered sports center  Facilities and services for human powered sport events  Promote as health and wellness center  Facilities for world class events  Complete and maintain all trail systems Invest in arts, culture, and historic amenities Increase digital connectivity Multi-use, large group venue and gathering places Maintain existing facilities IDEAS ON THE TABLE: VISITOR FACILITIES
  • 16.  Environmentally responsible commercial and lodging redevelopment  Olympic heritage museum  Landmark signage  Visitor/interpretive center in King’s Beach  Encourage stewardship  Complete all trails  Restrooms, drinking fountains, interpretive signage on trails  Bike fix-it stations on trails  Science Centers/Tahoe Discovery Center IDEAS ON THE TABLE: VISITOR FACILITIES
  • 17. Goals:  Get people where they want to and need to go  Reduce congestion and dependency on the private automobile  Development and promotion of a multi-modal transportation network Like…. TRANSPORTATION
  • 18. Transit vision: to create a “fun, free, and frequent” service Increase air service from desirable markets to local airports Convenient connections, circulation, and pedestrian safety Reduce congestion and improve traffic flow Expand water transport services Use technology to communicate schedules Invest in region-wide transportation IDEAS ON THE TABLE: TRANSPORTATION
  • 19.  Bus ideas:  Buy 1 pass, get as many stops as you want  Expand to vacation/second home areas  Make buses fun!  Wi-Fi and gear racks on buses  Guided tour bus/eco tours  Advertise NT on buses  Electric vehicle charging stations  Gondolas connecting town centers to ski areas  Bike share program + parking  Water trail signage  Tie all modes of transit together  Train to Lake  Market local transit at airports IDEAS ON THE TABLE: TRANSPORTATION
  • 20. Goals:  Bring more visitors to North Lake Tahoe  Get people to come who stay longer  Travel during off peak periods  Maintain Northern California/Bay Area  Expand group business Like… MARKETING + SALES
  • 21.  Expand human powered sports brand and position  World class events to showcase NLT’s assets  New Visitor Targets:  Health + wellness  Eco/Geo tourism  Cultural/Historic tourism  Culinary tourism  Grow International visitation  Increase domestic visitation from longer distances  Maintain Northern California/Bay Area markets  Grow winter Lakeshore/summer mountain visitation and off- peak visitation  Increase group, conference, reunion, and wedding visitation  Regional financial partnerships IDEAS ON THE TABLE: MARKETING + SALES
  • 22. Goals:  Enhance the visitor experience  Connect guests to North Lake Tahoe’s many exceptional places and adventures Like… VISITOR INFORMATION
  • 23. Wayfinding signage: easy navigation from accommodation to adventure Utilize web, mobile, and social media Alternative visitor info distribution (kiosks, mobile stations, and shared centers) Customer service training programs  North Tahoe employee days Cross-promote all communities and attractions Amenities and signage for human powered sports Silicon Valley developed app/partnership IDEAS ON THE TABLE: VISITOR INFORMATION
  • 24. MASTER PLAN PROCESS Public Feedback Update Plan Board Review + approval (Placer, NLTRA) • Workshops • Survey • Website comments April/May Summer, 2015 Fall, 2015
  • 25. www.nttourismplan.org Survey: Mid- May, sign up to get link Public Workshop: Next Week in Kings Beach, 4.29 Dates/Times on Postcard WE WANT TO HEAR FROM YOU! WAYS TO GET INVOLVED…

Editor's Notes

  1. Explain: -Plan: why you are here, what the plan is about (1 sentence). The 2015 Draft Tourism Master Plan is a roadmap for TOT investment over the next 10 years. -Roles: Placer’s Plan, NLTRA’s role is to manage process—gather feedback and draft Plan -Here today: Give you and update on the process How to get more info and get involved
  2. Summer visitors spend vs. winter visitors spend 4th Q: wild card Transportation spending
  3. Self-enhancement
  4. Key Points: -36%of visitors say that recreation is their primary purpose for visiting n. tahoe -the outdoor rec industry is growing at a rate of 5% a year -According to Global Wellness Institute---the health and wellness industry which includes: spas, yoga studios, health resorts, state/national parks, fitness centers, retreats, healthy resturaunts----this sector expected to see a 55% growth in the next two years -Wellness tourists spend 130%more than the average tourist Local examples: yogafest in Squaw Speak to examples: Here are some of the examples on the table---- Promoting ourselves as THE place for human powered sports---paddle boarding, nordic skiing, mt biking Great a more of a health and wellness brand in Tahoe Invest in gathering places, town centers, Invest in historical, arts, culture, culinary tourism and events Public art Promote envirionment redevelopment in town centers Maintain our current facilities What else????your ideas wanted!
  5. From the plan
  6. Ideas from public input
  7. Why? -Our customers expect good transporation and it makes our community more livable and good for the enviornment For example---some of the ideas on the table are: -improve our current bus system to be more affordable, run more often have a great technology componenet -advocate for more air service into Reno and Sac -Support water taxi expansion What else???
  8. From the draft plan
  9. Ideas gathered from public input meetings
  10. Ideas on the table: -Invest in a branding campaign to promote our region as THE human powered and health and wellness place -grow our group sales areas -work on ideas to increase visitors to the Lakeside area in the winter And head to the mountains in the summer
  11. Key points: -travelers today do everything on their mobile phonees -social media is the best way to reach our market -visitor center use in North Tahoe increaed by 123% from 2010-2013 Ideas on the table: -continue improving our signage to get people around and to our great places -keep improving our web/mobile app info for visitors -create new, innovative ways to reach visitors with info: kiosks, shared centers, etc -train local employees on how to use visitor information tools, social media, etc. What else???
  12. Read Draft Plan on website Take survey Attend meetings