Nordic eGovernment Conference 2011 - Håkon Olderbakk

Integration and simplification
eGovernment conference - Copenhagen

Håkon Olderbakk 2011.12.07

Vision

We shall be a world leader for
the benefit of the Norwegian
business community and
public administration

Interoperation and simplification for the benefit of the society
eGovernment - Copenhagen 2011.12.07 2

Steps towards interoperation and
simplification
Cooperation
Sharing key information
Sharing other information
Sharing a solution for exchange of information
Sharing tools and components to design services


Interoperation requires cooperation

• Preferably voluntary
– Sharing visions and ideas
– Focusing on the same aspects of things

• Force may be required
– Law
– Government instructions
– Standards
– -money talks-


et

Service owners in
the Altinn
cooperation

5

Opportunities and Challenges

• Cooperation enables joint forces and creation of
advanced solutions

• Cooperation requires stakeholder involvement
(private and public), management structures and
maintenance of cooperation ”Capital”


Steps towards interoperation and
simplification
• Sharing key information by common use of a unique
identification number
• Sharing information other than key information
• Sharing a solution for exchange of information
• Sharing tools and components to design services

A continuous process that is still ongoing


Sharing key information by use of a
unique identification number

• The Central Coordinating Register for Legal Entities
established in 1995
• Governed by a separate Law

• Purpose: provide for the sharing of key information by
common use of a unique identification number

A separate law and registry to identify legal entities


Sharing other additional information

• 1997: The Register of Reporting Obligations of Enterprises
• Governed by a separate Law

• overview of the reporting obligations of enterprises

• coordination and simplification of reporting obligations

• Has contributed to an awareness in public sector on
adminstrative burdens

A pathfinder for the re-use of business data within public administration


The Register of Reporting Obligations of Enterprises

Four important functions:
• Coordinating function
– for existing and new reporting obligations

• Information-centre function
– for business sector and public administration

• Hearing function
– for legislators

• Definition function
– for all the information requested by public administration

eGovernment - Copenhagen
2011.12.07 10

Interoperation and simplification depends
on the legal framework
• Electronic data must be legally valid

• The legal weight of electronic data must be known
and recognized

• Synchronization of the legal framework may be
required


Exchange of data requires

• Common understanding of data

• Easy access to standardized descriptions of data
– Semantics
– Structure
– Implementation

• Technical standards and solutions


Sharing a solution for exchange of
information
• www.altinn.no operational in 2003

• Internet solution for businesses reporting economic information to public
authorities

• The Norwegian government’s tool for electronic dialogue with businesses

• …and does contain significant services for citizens as well

• Next step is collaboration services

Enable vendors of end-user systems to integrate their systems with Altinn


Information – rules and
support services

Forms from 40 different
government bodies


End users End users (for gov. info)
(for services)

Altinn Information Portal

End user- Log-in solution
systems
authentication, authorisation
Service owners
End user solution systems

Service
owners Service development solution


Altinn II Collaboration Services

• Presents the process to the user
– Guiding the user through the various activities
– Removes the need for the user to know how the Government works
– Allows the user to focus on what he wants to do…
(”I want to build a house”)
…and not how to do so
(”I think I need to fill out forms X, Y and Z.”)
• Collects all case materials in one location
– Easy to keep track of the dialogue


Opportunities and Challenges

• Collaboration enables better services for clients

• Collaboration may require change in procedures and
organization


Sharing tools and components to design
services
• Metadata repository for the exchanged information
– Derived from the data definition catalogue in the Register of Reporting Obligations of
Enterprises

• User’s access rights to Altinn linked to key
information from The Central Coordinating Register for Legal
Entities

• Forms pre-populated with key information from The Central
Coordinating Register for Legal Entities and the Population
Register

Lesser-known side of Altinn


SERES: Semantics Register for
Electronic Services
SERES offers:

•Tools for maintaining metadata
for separate domains

•Repository with open access to
public metadata

•Creation of . XSDs

•Incremental approach towards
common national terms & term
definitions & implementation


2011.12.07 19

ELMER: Framework for web-based forms
ELMER = Acronym for “Easier and more efficient reporting” (in Norwegian)

• Page layout, help functionality and interaction
rules
• Obliged in all public forms for enterprises
• Also used for a lot of citizen forms
• Administered by Brønnøysund Register Centre
(for ALL forms, not only in Altinn)

ELMER for the respondent: ELMER for the authorities:

–Common look and feel –better response
in public forms quality
–better understanding –more efficient
of the task processing

20

Common obstacles and challenges

• Information sharing:
General skepticism regarding the relevance and the
quality of information registered by other public
authorities

• Sharing components:
Common components have to serve many interests


Lessons learned:
The ‘Good Circle in the Use of information’


Lessons learned:
Working across structures
• Understanding the potential of technology is vital for
legal experts and technologists must be familiar with
the legal framework .

• Innovative solutions may affect different ministries
with different budgetary constraints.

• Working across structures means also dealing with
issues across the divide between the public and
private sectors.


Lessons learned:
Focus on business processes

• May have positive impacts both on the business
sector and on the public authorities involved

• Important to include the tasks to be performed by
businesses


Steps towards integration and
simplification
Cooperation is the basis for everything
Create conditions for cooperation

Sharing information requires structures
Legal framework
Unique ID
Metadata

Technical standards and solutions (tools)
Creation of services
Maintaining security


Major challenges right now

• Cross border eID

• Legal terms across borders

• How to avoid using private eID for business purposes

• Financing initiatives and operation


Thank you for your attention

27 eGovernment - Copenhagen
2011.12.07

Xtras


Conclusions

1. Administrative burdens for businesses are reduced
2. User satisfaction is very high
3. Efficiency gains in public sector
4. The number of government agencies joining the
collaboration is ever increasing
5. Very high penetration rate for major forms
The most complex forms are already available via Altinn
(tax etc.)
6. The number of forms reported through Altinn is rapidly
increasing (till now 65 mill)
7. Very many users (450 000 businesses, 2,5 mill. Citizens)
29

Summary of our targets:

• To make Altinn the central service and transaction hub between
businesses/citizens and government agencies
• To make Altinn a collaboration platform for efficient electronic collaboration
that spans across several government agencies, businesses and citizens
• Upgrade the technology to an efficient Service Oriented Architecture to
support business needs =>Shared architecture components => Reduced
costs, reduced time-to-market and reduced delivery risk
• Improvement of existing services
• Intuitive and user oriented services for businesses and citizens
• Altinn a key component in the Norwegian government IT infrastructure
• Altinn as the single point of contact (SPOC)
• All public agencies and services to be included in Altinn


Goals for information society
and eGovernment policy

• Digital services adapted to the
needs of the individual and
businesses
• Principles for an public ICT
architecture
• All relevant public services
available electronically – through
the national portals Altinn and
MyPage
• Broadband available for all citizens
• Participation for everyone in the
digital society

2011.12.07 31

Stakeholders
Sharing key information by use of a unique Statistics Norway
identification number The Directorate of Taxes
The Directorate of Customs and Excise
The National Insurance Administration (Welfare)
The Brønnøysund Register Centre
The Ministry of Trade and Industry
The Ministry of Finance
Sharing information other than key information The Confederation of Norwegian Enterprise
The Modernization Agency
Sharing a solution for receiving information Statistics Norway
The Directorate of Taxes
Sharing tools and components to design services The Ministry of Finance

Både private og MANGE myndigheter med felles arenaer


The Central Coordinating Register for
Legal Entities
Objectives:
• Identification of all legal entities registered in the
largest public registers
• Increased efficiency in the public and private sector
• Reduce multiple collection of the same information
• Reduce economic crime

2011.12.07 33

The Register of Reporting Obligations of Enterprises

Four important functions:
• Coordinating function
– for existing and new reporting obligations

• Information-centre function
– for business sector and public administration

• Hearing function
– for legislators

• Definition function
– for all the information requested by public administration

2011.12.07 34

SERES: Semantics Register for
Electronic Services
SERES offers:

•Tools for maintaining metadata
for separate domains

•Transforming data between
domains while maintaining the
quality and exact content of the
data – reusable metadata

•Incremental approach towards
common national terms & term
definitions & implementation

•Open access to public
metadata
2011.12.07 35

Hva er Semantikk Registeret for Elektronisk Samhandling – SERES
?
A. Metodikk for informasjonsbeskrivelse – 3 nivå
Semantikk:
Ordenes betydning og sammenhenger, eks: person kan være både
kontaktperson, arbeidstager, barnehagesøker etc.
Semantikknivået blir som et bibliotek med alle begrepene til Etaten
definert.

Semantisk
nivå

annotation annotation

realization
Implementasjon Struktur
nivå nivå

Implementasjon:
Faktisk bruk av dataene i et skjema. Struktur:
Her kan man legge til/ta bort ekstra informasjon som bare Gjenbrukbare sammensetninger av begrep, eks: en
benyttes i dette skjema eller del av skjema (tilpasning av person har navn, fødselsnummer, adresse,
data fra strukturnivået). jobbadresse, e-post adresse, telefonnummer og
mobilnummer. Ikke alle egenskapene om en person
brukes i alle sammenhenger
Grunnstrukturen i dataene som Etaten bruker i sin
forvaltningsutøvelse.
36 2011.12.07

European Interoperability Framework v2.0 -
draft

…………….

http://ec.europa.eu/idabc/en/document/7728
2011.12.07 37

Organization number:
Common key to Company information

VAT Other public
registers

The Register of Organization number
Business Enterprises
The Central Coordinating
Register for Legal Entities

Nordic eGovernment Conference 2011 - Håkon Olderbakk

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