Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps: - Sound and comprehensive legal basis, Common infrastructures and services and Strong collaboration

1. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Miguel A. Amutio
Jefe de Área de Planificación y Explotación
Dirección General de Modernización Administrativa, Procedimientos e
Impulso de la Administración Electrónica
Ministerio de Hacienda y Administraciones Públicas

2. Contents
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Facts and figures
Three keys to success
Situation
Next steps
Conclusions

3. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Did you know that …
Facts and figures

4. Facts and figures
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
eGovernment services in Spain are provided in a complex scenario:
17 Autonomous
Communities
2 Autonomous cities
8.116 municipalities
41 County councils
13 Departments 10 Chapters and island Councils
139 Autonomous organisms
The Department of Finance and Public
Administrations responsible for
administrative modernization and
promotion of eGov.

5. Facts and figures
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
90% of the services provided by the central Government and 78% by the regional
Governments are online available.
According to the European Commission, Spain is above the European average in
eGovernment with 95% of full online available public services (out of 20 measured
services).
The online sophistication of public services reaches 98% in the European context.
Spain’s eServices score 91% on usability and 90% on user satisfaction monitoring.
Leadership in accessibility of public websites.
UN award: 2012 United Nations Public Service Award, 2nd place, category of “Improving the
Delivery of Public Services” for the initiative “Total Citizen Access to Public Services”

6. Facts and figures
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
A series of strategic plans aligned with EU policies.
Aimed at providing the best possible service and increase the
efficiency of the Administration by using new technologies.
Strategic
eGov Plan
2000 2005 2012

7. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Why have we achieved these results …
Three keys to success

8. (1) Legal framework
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
The Legal framework is an important aspect of eGov readiness.
It provides legal certainty to eGov.
Spain has a sound and comprehensive legal framework for eGov,
oriented to implement the legal safeguards that exist in the real world to the virtual world.
The eGov Law 11/2007 regulates:
– Principles and rights: citizens’ right to interact with Public Administration by
electronic means -> obligation to P.A.s to enable electronic access to their services.
– Basic aspects of IT use in eGov: e-site, e-registries, e-identification, e-
communications, e-notifications, electronic administrative procedure, e-documents, e-file, e-archive
– Cooperation of Public Administrations to facilitate access to services.
+ Legal development of Law 11/2007: National interoperability and security frameworks, others

9. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS (1) Legal framework:
Security
Is this secure?
We, as citizens, expect that eGov
Does it have legal value?
services are provided under
conditions of trust and security
comparable to those we find when we go
personally to the offices of the Administration.
Royal Decree 3/2010 → National Security Framework.
NSF establishes the security policy for eGov services.
NSF embeds security in the legal framework of eGovernment.
To be followed by all Public administrations.
Objectives:
Conditions of trust.
Continuous security manag.
Common approach to security.
Common elements and language.
Digital Agenda
for Europe

10. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS (1) Legal framework:
interoperability
I cannot go
Cooperation between all P.A.s is essential to the offices of
to provide services to citizens and guarantee several P.A.s to
their right to e-communicate with them. gather
documents they
Cooperation requires interoperability. already have.
Royal Decree 4/2010 → National Interoperability Framework.
To be followed by all Public Administrations.
The NIF embeds interoperability in the legal framework of eGov.
Developed through interoperability standards: e-doc, e-file, ...
Aligned with EIS and EIF.
Integral, multidimensional and multilateral approach.
Takes into account dimensions: O, S, T
Use of standards.
Use of common infrastrutures and services for
multilateral interactions.
Reuse of applications and other objects.
e-Signature and certificates. Digital Agenda
for Europe
e-Document: recovery and preservation.
http://administracionelectronica.gob.es/recursos/pae_000002017.pdf
+ Technical Guides & other instruments.
http://www.epractice.eu/en/cases/eni

11. (2) Common services
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
An ecosystem of
common
infrastructures and
services is available and
growing.
Built to support the
whole administrative
procedure lifecycle as
defined in our legal
framework.
They have legal support.
Enablers of the massive
and full-implementation of
e-services.
Agreements for the use
of shared services between
National and Regional Govs
Services mapped to the Conceptual model defined in the European Interoperability Framework

12. (2) Common services
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Communications platform
All P.A.s connected (central, regional and over 3.700 Local entities connected).
Connected to sTESTA: access to EU services.
The first stage of the IPv6 transition in P.A.s.
SARA Cloud → applications as services.
National eID (DNIe), National Identity Card.
97% of the Spanish e-records include the number of the DNI as primary citizen
identifier.
Over 28,5 million Spanish citizens hold a DNIe card.
Two digital certificates inside the chip (Authentication, qualified eSignature).
@Firma: Services & tools for validation of eSignature & certificates.
Interoperability of eSignatures and certificates: > 100 types of certificates of >15
providers (national and intl.) used by > 500 entities of P.A.s.
Available to all Public Administrations.
Intermediation platform: allows P.A.s to verify on-line citizen data.
Avoid that citizens have to provide information already available in the Administration.
Uses Red SARA and @Firma.

13. (2) Common services
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
‘060 Network’ provides a multi-channel key entry point to services.
Three channels: local offices, ‘060.es’ web portal, telephone hotline number ‘060’.
Contact points for entrepreneurs have been incorporated in the ‘060’ network of
integrated offices.
Service Directive Point of Single Contact EUGO.ES.
This website is the Point of Single Contact of the Services Directive in Spain.
eNotifications allows citizens and business to receive free online
administrative notifications and correspondence in the Electronic Administrative
e D e l i v e r y – e N o t i f i c a ti o n s Address.
eGovernment Law, article 28
Approximately 2.27 M eNotifications sent in 2011.
The Ministry of Finance and Public Administrations owns the service and its provider is
the state-owned public company Sociedad Estatal Correos y Telégrafos.
'eGovernment pack': Aimed to provide the basic elements for the
implementation of eGovernment services to administrative units.
It includes 4 building blocks:
ORVE: Virtual register for Local Entities
ACCEDA: Register for e-channel applications, includes CMS for a basic website
PORTAFIRMAS: Corporative eSignature application.
INSIDE: eFile
– + PORTAL FOR LOCAL ENTITIES.

14. (2) Common services
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS

15. (3) Collaboration
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
*> 200 experts
With different profiles
(IT, legal, archives, ...)
+ Justice (EJIS) Universities (CRUE)

16. (3) Collaboration
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS

17. (3) Collaboration
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Early alignment with EU strategies.
Contribution and feedback.
(Re)Use of policies, results and products.
Common services linked to equivalent ones
in the EU:
- Red SARA → sTESTA
- @Firma → STORK
- 060 → Your Europe
- EUGO → PSCs - Services Directive
- CTT → JOINUP
- ... → ISA Work Programme
Participation in projects:
– LSP-CIP: STORK, STORK2, epSOS, GEN6
– Sectorial cross border services.

18. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
What is the situation now …
Present socio-economic
context

19. Socio economic context
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Spain is struggling to go out of a deep crisis with high unemployment rates, small
credit availability and high risk of poverty and exclusion of the population.
This year the GDP has decreased, driving the country to recession levels.
Unemployment reaches more than 22%, a figure difficult to sustain for a developed country, and far
away of countries of our entourage.
Within the Government, budget has been severely reduced.
It is more necessary that ever:
To adapt to fast changing needs and policies and contribute to economic objectives.
To optimize investments and resources to maintain the offer of quality public services.

20. Room for improvement
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Solid grounds to keep on building eGovernment but there is some room
for improvement:
In the legal framework, to simplify procedures and support eGov.
In organizational structures to improve coordination.
In the design and promotion of use of eGov services.
In the optimization of ICT procurement to achieve a better
optimization of spending.
In the use of ICT resources to reduce or eliminate redundancies
and islands.
In the use of the possibilities offered by
innovative ICT .

21. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
What is happening next …
Next steps

22. Strategic Plan for eGovernment
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
A new Strategic Plan for eGovernment 2012-2015 to improve the
Administration and Public Services is ready.
To be presented formally and open to opinion.
The plan addresses big challenges.
1. Adapt to fast changing needs and policies and contribute to general economic
objectives of Spain.
2. Provide more and better cost-effective services in an scenario of budget constraint.
3. Reduce burdens and advance to a paperless government.
4. Optimize the use of resources.
5. Foster the open Government and maximise the public value of the public sector
information through its massive reuse.

23. Aligned with EU policies
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Aligned with EU policies but designed for local context.

24. Lines of action
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Some lines of action included:
Simplification
eGov legal framework: reform of administrative
procedure, adjustments to support eGov.
Reduce administrative burdens and simplify
administrative procedures.
Cut red tape, so documents within Gov’s possession
will not be asked to the citizens.
Promote transparency of Administrative procedures.
Increase the use of public services by citizen and
businesses.

25. Lines of action
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Some lines of action included:
Rationalization
Reduce redundancies, overlapping and islands in ICT infrastructures and
solutions.
Harmonize ICT procurement and Administration as a single client to great ICT
providers.
Promote and extend shared services and arrange their sustainability.
Take advantage of ICT potential: cloud comp., mobile techn., eSignature, …
Design citizen-driven electronic services.
Share, reuse and collaborate
Promote the reuse of resources and services.
Reinforce cooperation framework.
Reinforce the sharing and reuse of best practices.

26. Conclusions
MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Three keys of achievements in eGov:
a sound and comprehensive legal framework,
common infrastructures and services with legal basis
strong collaboration.
Commitment to be aligned with EU strategies.
Adapt to fast changes in needs and policies and
contribute to general economic objectives of Spain.
Work is ongoing: simplify, rationalize and reuse
Alignment with EU strategic plans.
Simplify procedures and reduce burdens.
Citizens and business in the center of eGov services.
Rationalize use of resources and structures.
Promote use of services.

27. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS To know more about
eGovernment and Spain
http://www.epractice.eu/en/factsheets/ http://administracionelectronica.gob.es http://administracionelectronica.gob.es
http://www.enisa.europa.eu
http://www.060.es https://www.ccn-cert.cni.es/index.php?lang=en

28. MINISTERIO
DE HACIENDA
Y ADMINISTRACIONES PÚBLICAS
Many thanks
http://www.060.es
http://administracionelectronica.gob.es
Twitter: @obsae
Dirección General de Modernización Administrativa,
Procedimientos e Impulso de la Administración Electrónica